Regulators investigating Connecticut Lottery Corp. over ‘many incidents’ tied to new gaming system

2025 Update

IGT’s issues with the Connecticut Lottery were largely addressed through a 2024 regulatory settlement and, as of publicly reported 2025 information, there are no new enforcement actions specifically targeting IGT beyond that earlier resolution.

Background on the problems

In 2023–2024, rollout of IGT’s Aurora central system for the Connecticut Lottery caused “technical glitches” that produced confusing win/lose messages and led to some winning tickets not being recognized properly.
A Department of Consumer Protection (DCP) investigation found that eight lottery games were affected and several hundred winning tickets totaling roughly a few thousand dollars were initially not paid out.

2024 settlement and penalties

In fall 2024, the Connecticut Lottery and IGT resolved these issues via a relatively small settlement that included about a $12,500 civil penalty and related payments totaling around $15,476, along with commitments to correct the software failures.
The settlement acknowledged that the central system glitch failed to correctly identify some draw-game winning tickets, and the Lottery and its contractor made players whole and implemented fixes.

What is happening in 2025

2025 coverage of Connecticut gaming has focused more on other matters (e.g., High 5 Games’ $1.4–1.5 million settlement over an unlicensed online casino) rather than any new IGT-specific sanctions.
IGT’s lottery business is in the process of rebranding as Brightstar Lottery, with trading under the new name and ticker expected to begin around July 2025, but this is a corporate move, not a new Connecticut enforcement action.

Status of IGT’s CT lottery relationship

IGT still has a long-term contract (through about 2031, plus extension options) to provide the iLottery platform and related systems to the Connecticut Lottery, despite the earlier technical issues and investigation.
Reporting on the iLottery launch notes prior delays and communication/regulatory frictions, but the tone by early 2025 is that the earlier glitches were addressed and oversight continues through normal DCP and Lottery processes rather than new high-profile penalties against IGT.

Original Article

IGT having problems with Connecticut Lottery

Here is a summary

Investigation: The state Department of Consumer Protection is investigating the Connecticut Lottery Corporation (CLC) and its new contractor, International Game Technology (IGT), for various technical issues with the new retail sales system, including mobile phone lottery wagering and self-service kiosks¹.
Glitches: The new system has had glitches such as misleading or confusing messages for customers with winning and losing tickets, machines reporting winning tickets as previously paid, and machines not being operational yet².
Damages: The CLC and the DCP are assessing the damages and revenue losses caused by the technical malfunctions, as well as the possible non-performance penalties for IGT.
Background: The CLC has faced several issues in recent years, such as hacking, fraud, cheating, improper reimbursements, and botched drawings. The CLC also opened a new headquarters in Wallingford and launched its first $50 ticket. The CLC’s president and CEO Gregory Smith is retiring from his job

Reference – https://www.ctinsider.com/politics/article/connecticut-lottery-corp-investigation-18565416.php