Kiosk Videos – Digital Signage Videos

online kiosk videos

Kiosk Videos

We keep track of new kiosk videos as well as digital signage videos here. Often they are included in news posts but here is quick list

Featured Video – Latest McDonalds Concept

 

Full Videos

 

Touchscreens for Retail & POS – New Sponsor Elo

touchscreen self-order Elotouch

Elo (aka Elotouch)

We know touch – it’s our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo Touchscreen is installed somewhere in the world. We obsess over details to exceed the highest quality standards.

Description:

Our product portfolio includes a broad selection of interactive touchscreen displays from 7-65 inches, all-in-one touchscreen computers, OEM touchscreens and touchscreen controllers and touchscreen monitors. You’ve used our product or been helped by an Elo touchscreen in gaming machines, interactive kiosks, hospitality systems, point-of-sale terminals, wayfinder displays, interactive retail displays and transportation applications just to name a few!  For more information you can always email [email protected] — the email contact for Elo is [email protected]

Spotlight Content

  • Elo Android Solutions — Everything you need to build and operate business solutions with Elo’s commercial-grade Android enterprise devices. Easy-to-use development kits, robust management tools, world-class life cycle management, and security. Deliver the convenience and familiarity of Android interfaces in a secure, business-friendly way.
  • Elo Healthcare Solutions — Elo’s software agnostic solutions make it easy to integrate your electronic health records platform such as Epic Systems and Cerner, to engage patients better and streamline care.
  • Elo Point of Sale solutions — Choosing a POS system impacts technology decisions throughout the store, making it critical to consider the broad use of technologies at every touchpoint. Elo delivers industry-leading POS touchscreen monitors, POS all-in-one touchscreen computers, and powerful mini PCs that combine style, performance, and flexibility.
  • Elo Digital Signage solutions — Our commercial-grade interactive digital signage displays are designed to captivate your audience acting as an interactive billboard.
    From an interactive digital display to an interactive touchscreen kiosk, Elo interactive touchscreen solutions create high-impact experiences.
  • Elo Restaurant and QSR solutions — With a modular hardware platform, easily configure restaurant kiosks, digital menu boards, KDS stations, restaurant POS systems, tableside ordering and line busting. Creating a connected restaurant has never been easier.

 

Here is video of Taco Bell Cantina kiosk concept in NY

Editors Note: We’re very happy to welcome Elo and Kristin Roubie to the kiosk association as gold sponsors. We knew Elo as Elographics (back in 71), then Elo TouchSystems, and of late Elo. Looking thru the kiosk history log, we can locate entries going back to 1971, and today we see Elo everywhere.

More Posts

Taco Bell Kiosk — Times Square Digital – All-In-One-Computers Elotouch

taco bell kiosk - YUM Kiosk

All-In-One-Computers Help Taco Bell Go All Digital

Nice article on restaurant kiosks and the new Taco Bell kiosks from QSR Magazine Apr 2021. Times Square comes with its own unique set of variables.  The guess is Elotouch is providing the all-in-one computer with wall mount or countertop mount. Our guess is j1900 Celeron with Windows (and enhanced version of Eloview).  Noteworthy too a couple of years ago Mcdonald’s did their Times Square deal.   — QSR Magazine — The showstopping design has 10 kiosks to replace traditional analog menu boards.

Excerpt:

Taco Bell had big plans for the Big Apple in 2018. Roughly three years after revealing a push to enter urban markets nationwide, the chain opened the first of three “Cantina” restaurants in Manhattan. To that point, and since making its 2015 announcement, Taco Bell brought 19 Cantinas and 16 Urban In-Line concepts to life. Six came to NYC’s five boroughs alone.

In total today, Taco Bell has introduced about 30 Cantinas across the U.S., part of about 60 urban in-line locations (Cantina units serve alcohol, while the others just feature a similar design).

But the NYC project itself stalled a bit, and especially in light of COVID-19, when the drive-thru became the lifeline of a clamped industry. In August, Taco Bell unveiled its “Go Mobile” design, a unit specifically built for customers ordering ahead through the chain’s mobile app. Essentially, it’s a double drive-thru prototype built around digital adoption, complete with a smaller footprint (just 1,325 square feet compared to 2,500) and smart kitchen technology that detects when guests arrive and suggests the quickest route.

Improved Employee Utilization: Taco Bell’s open kitchen and alcoholic drink don’t just contemporize the consumer experience, they said. It will also optimize and redeploy the role of the team member within the restaurant experience.  No elaboration on that.

Order Ahead Pickup Cubbies: Cantina design highlights the pickup point. Separate double-door entrance allows customers to skip the traditional experience. Enter order number on touchscreen and grab your meal from one of 15 cubbies.

Restaurant Kiosks and QSR Kiosks Resource Link

  • Elotouch Restaurant and QSR solutions — With a modular hardware platform, you can easily configure restaurant kiosks, digital menu boards, KDS stations, restaurant POS systems, tableside ordering and line busting. Creating a connected restaurant has never been easier.

Souvenirs: Customers can order these—like the food—directly via the kiosks.

Read full article on Taco Bell kiosks from QSR Magazine

See McDonalds News Watch here on Kiosk Industry and also News Roundup

 

Visitor Kiosk – Receptionist Case Study with WelcomeWare

visitor reception kiosk

Receptionist Kiosk Case Study

Case study on:

  • better utilization of employees, despite location
  • Avoiding the hiring and vetting process for a new employee
  • Not having to go thru the process of training a new employee instead of utilizing exceptional employee already in the role

For more information and to download case study visit WelcomeWare.

The Situation

Businesses everywhere have been immensely challenged in the last two years with hiring, resignations, and the needs for remote work. Physical therapy clinics have often faced these burdens more so than others because they often have just a few people in each office, and the absence of even one key administrative person can impact the success of the entire practice.

Dirigo Physical Therapy & Performance is a three-location physical therapy practice based in Maine, whose rockstar receptionist, Haruka, would be moving out of state. Dirigo valued Haruka and did not want to re-enter the hiring cycle. Together they searched for a solution that would enable Haruka to work from afar while also improving Dirigo’s check-in experience.

Star receptionist was
moving 5 hours away

Therapists checking in patients,
decreasing treatment time

Second location was experiencing
intake process and billing challenges

Hiring and training new
receptionists took time

The Solution

Haruka loved working for Dirigo and wanted to remain a member of their team. After her review of various virtual remote receptionist platforms, she chose WelcomeWare as it offered complete remote control of Dirigo’s check-in process. She noted that “WelcomeWare was the only option to offer video chat while allowing patients to fill in forms at the same time.” Since Dirigo’s focus is on the patient experience, she believed WelcomeWare would be a good fit.

How WelcomeWare’s Features Support Dirigo

Operations

WelcomeWare enables Dirigo to staff their multiple locations simultaneously, lowering headcount, while providing valuable support. Dirigo is now able to consistently communicate its philosophy and values through a single channel handling patient intake.

Role Empowerment

WelcomeWare makes it possible for the Dirigo team to focus 100% on their tasks. Now PT’s are able to focus on treating patients while the front desk team ensures the clinic runs smoothly.

Support

Dirigo no longer experiences overwhelming peak check-in periods. Now check-ins during peak hours are handled through the WelcomeWare kiosk, while the in-person receptionist handles other questions.

The Results

Dirigo was able to keep their rockstar receptionist. Their patients now check-in using the WelcomeWare kiosk. Forms are completed, insurance is verified, and payments are collected. The absence of a receptionist meant payments were not collected at time of service creating a lag in Dirigo receiving payment. In some cases resulting in not being paid at all. Dr. Lloyd Beckett Founder of Dirigo Physical Therapy and Performance and former Head Athletic Trainer and Lead Physical Therapist for the Brooklyn Nets NBA Franchise describes the level of change as “improved dramatically”.

What does the future look like with WelcomeWare?

As Dirigo expands to their third location, the use of WelcomeWare means they don’t need to hire a new receptionist. Dr. Beckett explains how the convenience of WelcomeWare made expansion easier-

 

“There is the convenience of not worrying about having to hire and retain a position that can have a high rate of turnover. Having that factor into any expansion plans, as well as the ease of the day-to-day has been really invaluable.”

About Dirigo

Dr. Beckett founded Dirigo Physical Therapy and Performance in 2018. Focused on getting his patients back to the activities they love, Dr. Beckett wanted to “empower patients to retake control of their health and live their lives without pain.” The goal of DPTP is to deliver the highest level of individualized care, utilizing only the latest in evidence-based practice

Tag and Category – Find What You Are Looking For

Tags, Categories, Archives and Content That Went Poof

google kiosks google digital signage

google kiosks google digital signage

What our aim is is to help you locate content you are interested in. We use tags in conjunction with content along with category.  They are in place to help locate the specific content you are looking for. Search will usually work but sometimes you might like to see all the posts for Outdoor KIosks for example.

Also, the font size provides a spatial recognition method. Looking below it appears McDonald’s Kiosks is the largest tag class but that is not surprising. Our use of “McDonald’s Kiosks” is what we substitute for QSRs or Fast Casual or any other public food establishment with self-order or customer order component.

Here are Categories (alpha sort)

Categories

Archives

It could be a particular year or time that you are interested in content. Here is archives by year

Broken or Removed Content

Many articles originally posted 10 years ago may have expired or simply purged from the specific site.

If you have the original URL then you may be in luck. Simply go to the Wayback Machine, enter the URL and there is a good chance it was captured at one time or another. This is also a good mechanism for reviewing vendors. They may have started in payphones and since added kiosks for example (we cannot think of any ready references at hand…)

https://archive.org/

More Tag Links

https://kioskindustry.org/tag/privacy-kiosk/
https://kioskindustry.org/tag/police-kiosks/
https://kioskindustry.org/tag/digital-sign-solution/
https://kioskindustry.org/tag/frankmayer-kiosk/
https://kioskindustry.org/tag/legal-kiosk/
https://kioskindustry.org/tag/dunkin-donuts-drive-thru/
https://kioskindustry.org/avt-inc-files-for-chapter-11-protection-vending-manufacturer-says-business-as-usual-during-reorganization-articles-articles-vending-times-inc/
https://kioskindustry.org/kiosk-information-systems-announces-bill-butler-as-new-ceo/
https://kioskindustry.org/tag/telehealth-accessibility/
https://kioskindustry.org/tag/smartcity-kiosks/
https://kioskindustry.org/tag/amazon-vr-kiosk/

June 2022 Orphans

https://kioskindustry.org/emv-mastercard-roadmap-liability-shift/
https://kioskindustry.org/tag/self-order/
https://kioskindustry.org/kiosks-tablets-and-mobile-orders-coming-to-a-restaurant-near-you/
https://kioskindustry.org/tag/airline/
https://kioskindustry.org/tag/hacking/
https://kioskindustry.org/kiosk-manufacturer-companies/industry-directory/
https://kioskindustry.org/thin-client-public-cloud-will-drive-the-company-to-the-next-level-red-hat-inc/
https://kioskindustry.org/walmart-takes-on-target-clinics-with-self-health-centers/
https://kioskindustry.org/tag/augmented-reality-kiosk/
https://kioskindustry.org/tag/registration-kiosk/
https://kioskindustry.org/ncr-to-demonstrate-latest-technology-solutions-for-airports-and-airlines-at-passenger-terminal-expo/
https://kioskindustry.org/tag/healthcare-kiosks/
https://kioskindustry.org/whitepaper-how-safe-is-your-smart-safe/
https://kioskindustry.org/self-service-kiosks-in-dubai-for-visa-services/
https://kioskindustry.org/kiosks-installed-at-adams-county-jail/
https://kioskindustry.org/tag/walgreens-telemedicine-kiosks/
https://kioskindustry.org/tag/kiosk-patent/
https://kioskindustry.org/wait-wait-dont-make-me-working-to-ease-the-pain-of-a-trip-to-the-dmv-aurora-sentinel/
https://kioskindustry.org/tag/vetlink-kiosk/
https://kioskindustry.org/tag/security/
https://kioskindustry.org/imageware-systems-and-aurionpro-enter-three-year-goverifyid-oem-agreement/
https://kioskindustry.org/captive-audience-counties-and-private-businesses-cash-in-on-video-visits-at-jails/
https://kioskindustry.org/business-u-s-government-taa-gsa/
https://kioskindustry.org/board-tables-decision-on-informational-kiosks-the-missourian-washington-the-missourian/
https://kioskindustry.org/why-self-service-tills-dont-check-out-nine-in-10-say-hindrance/
https://kioskindustry.org/subways-new-store-design-adds-digital-self-order-kiosks-w-apple-pay-faster-mobile-pre-ordering/
https://kioskindustry.org/tag/government-kiosks/
https://kioskindustry.org/top-10-chinese-unmanned-stores-in-2017/
https://kioskindustry.org/tag/artificial-intelligence/
https://kioskindustry.org/mcdonalds-clarifies-no-plans-to-replace-workers-with-kiosks/
https://kioskindustry.org/provision-3d-retail-kiosk-shipment-milestone/
https://kioskindustry.org/tag/retail-display/
https://kioskindustry.org/tag/malware/
https://kioskindustry.org/tag/video-conferencing/
https://kioskindustry.org/automation-arrives-at-restaurants-but-dont-blame-rising-minimum-wages/
https://kioskindustry.org/self-service-kiosk-market-growth-driven-by-smart-cities-to-hit-5-cagr-to-2020/
https://kioskindustry.org/amazon-to-open-pickup-location-at-the-university-of-wisconsin-madison-the-digital-reader/
https://kioskindustry.org/acrelec-glory-to-introduce-self-ordering-kiosk-at-fstec/
https://kioskindustry.org/check-in-kiosks-improve-patient-experience-for-san-diego-provider-fiercehealthit/
https://kioskindustry.org/tag/usatech/
https://kioskindustry.org/touch-screen-elo-announces-new-70-inch-interactive-display-with-10-touch/
https://kioskindustry.org/kiosk-software-basics/
https://kioskindustry.org/tag/amazon-pickup/
https://kioskindustry.org/tag/voice-command/
https://kioskindustry.org/mcdonalds-franchisee-offers-employees-daily-access-to-earned-wages-via-mobile-app/
https://kioskindustry.org/tag/credit-card-kiosks/
https://kioskindustry.org/ud-mimicking-nature-kiosk-at-the-delaware-museum-of-natural-history-2/
https://kioskindustry.org/tag/epson-smart-printer/
https://kioskindustry.org/doctor-on-demand-teams-with-telemedicine-kiosk-maker-csi/
https://kioskindustry.org/privacy-exploit-easy-lobby-visitor-kiosk-access-systems-and-others/
https://kioskindustry.org/tag/fast-casual-kiosk/
https://kioskindustry.org/tag/vr-kikosk/
https://kioskindustry.org/google-is-waging-a-financial-war-of-attrition-to-win-the-cloud/
https://kioskindustry.org/omnichannel-retail-kiosk-self-service-creates-integrated-shopping-experience-the-lab/
https://kioskindustry.org/ipad-pro-vs-surface-pro-3/
https://kioskindustry.org/mcdonalds-in-norwell-offers-touch-screen-ordering/
https://kioskindustry.org/pittsburgh-bike-rental-kiosks-steel-city-competition-lead-pitch-for-healthy-pittsburgh-post-gazette/
https://kioskindustry.org/tag/bill-pay/
https://kioskindustry.org/intermedia-touch-develops-a-digital-interactive-kiosk-for-black-history-month/
https://kioskindustry.org/new-12-in-macbook-vs-microsoft-surface-3/
https://kioskindustry.org/tag/card-printer-kiosk/
https://kioskindustry.org/dmv-kiosks-are-coming-to-l-a-supermarkets-because-something-in-this-cruel-world-should-be-easy/

https://kioskindustry.org/tag/zebra-technologies/

https://kioskindustry.org/tag/kiosk-solution/

https://kioskindustry.org/tag/kiosk-porn/

https://kioskindustry.org/tag/google-kiosk-mode/

https://kioskindustry.org/tag/contactless-kiosk-payment/

Updated FAQ – NEMA Ratings & Outdoor Kiosks Enclosures

https://kioskindustry.org/tag/walgreens-kiosk/

https://kioskindustry.org/tag/printing-kiosks/

https://kioskindustry.org/tag/machine-learning-kiosks/

https://kioskindustry.org/tag/senior-living-kiosk/

https://kioskindustry.org/tag/porn-kiosks/

https://kioskindustry.org/tag/kiosk-monitoring/

https://kioskindustry.org/tag/shelf-label-display/

https://kioskindustry.org/tag/walgreens-telemedicine-kiosks/

DMV kiosks – Working to ease the trip to DMV

https://kioskindustry.org/tag/vetlink-kiosk/

https://kioskindustry.org/tag/website-ada/

https://kioskindustry.org/tag/post-office-kiosks/

ImageWare Systems and Aurionpro GoVerifyID OEM Agreement

https://kioskindustry.org/tag/kiosk-mistakes/

Retail Kiosk News – Frank Mayer Launches New Website

Board Tables Decision on Informational Kiosks

https://kioskindustry.org/tag/walmart/

Why self-service tills don’t check out: Nine in 10 say hindrance

https://kioskindustry.org/tag/breathalyzer-kiosks/

https://kioskindustry.org/tag/frankmayer-kiosk/

Subway’s digital self-order kiosks w/ Apple Pay

https://kioskindustry.org/tag/build-to-order-kiosk/

Top 10 Chinese Unmanned Stores in 2017

McDonald’s clarifies: No plans to replace workers with kiosks

https://kioskindustry.org/tag/legal-kiosk/

https://kioskindustry.org/tag/airport-kiosk-research/

https://kioskindustry.org/tag/branch-bank-kiosks/

https://kioskindustry.org/tag/kiosk-case-study/

DFI New Digital Signage and Interactive Kiosk Solution

Uniguest – Kiosk Security – Widely Used Kiosks Compromised by Hardcoded Credentials

https://kioskindustry.org/tag/digital-signage-computer/

https://kioskindustry.org/stanford-kiosk-prescribes-cancer-clinical-trials/

https://kioskindustry.org/new-tablet-enclosure/

https://kioskindustry.org/tag/starbuck-kiosk/

https://kioskindustry.org/tag/zebra-kiosk/

Acrelec, Glory to Introduce Self-Ordering Kiosk at FSTEC

https://kioskindustry.org/tag/kiosk-devices/

Kiosk Hall of Fame Nominations Being Accepted

https://kioskindustry.org/tag/insurance-kiosks/

https://kioskindustry.org/tag/3d-kiosks/

Kiosk Software basics

https://kioskindustry.org/tag/light-bar-kiosk/

https://kioskindustry.org/tag/parking-kiosk/

https://kioskindustry.org/tag/voice-command/

https://kioskindustry.org/mcdonalds-franchisee-offers-employees-daily-access-to-earned-wages-via-mobile-app/

https://kioskindustry.org/tag/credit-card-kiosks/

https://kioskindustry.org/tag/self-service/

https://kioskindustry.org/tag/automated-kiosks/

https://kioskindustry.org/tag/kiosk-industry/

https://kioskindustry.org/cash-payment-kiosks-on-the-rise-citybase-divdat-us-payments/

https://kioskindustry.org/tag/robot-kitchen/

https://kioskindustry.org/privacy-exploit-easy-lobby-visitor-kiosk-access-systems-and-others/

https://kioskindustry.org/tag/vr-kikosk/

https://kioskindustry.org/tag/postage-kiosks/

https://kioskindustry.org/tag/hipaa-kiosk-privacy/

https://kioskindustry.org/tag/kiosk-beacons/

https://kioskindustry.org/tag/iaapa-kiosk-tradeshow/

https://kioskindustry.org/tag/generaltouch-touch-screen-monitor/

https://kioskindustry.org/kiosk-ada-news-u-s-access-board-meeting/ 

Flappy Bird arcade cabinet will empty your wallet

 

https://kioskindustry.org/tag/casino-kiosks/

MoneyGram launches ATM services in Ukraine with Privatbank

Like all mobile wallets before, Apple Pay struggles

Grocery Store Checkouts & Accessibility

Self-Checkout

Disabled Shoppers Struggle With Inaccessible Self-Checkouts

New article from Wall Street Journal (WSJ) on inaccessible self-checkouts. Blind people, wheelchair users and others say the design of typical self-service machines prevents them from shopping independently. By Katie Deighton

grocery store self-checkout

grocery store self-checkout

Summary In Brief

  • Good to see continued awareness
  • RBR, who counts NCR and Toshiba as clients, estimates rising shipments
    • 2018 – 80,000
    • 2019 — 141,000
    • 2021 –  200,000
    • Not sure how many new, how many replacements
  • Speed is main driver
  • Pretty weird health justification. Definitely more vulnerable in self-checkout than you are in a line with clerk, at least when it comes to airborne which is 10X the factor of surfaces touched.
  • Picture of Marks and Spencer and actions they tool
  • McDonalds in an airport. Are these employee assisted?

    McDonalds in an airport. Are these employee assisted? Look like standard Verifone terminals.

    NFB Hackert recommends headphone jack, screen-reader sw and tactile keyboard

  • Hackert puts responsibility on the vendors providing the kiosks
  • Fast-food restaurants should offer unassisted accessibility
  • Academic explains kiosk purchase process
  • The article quotes — In the U.S., regulations concerning technological accessibility don’t specifically cover self-service checkouts and kiosks. And ATMs are standard.
  • Walmart 2018 legal victory in Maryland with staff assistance is referenced (nothing about 2017 California verdict against)
  • Eve Hill comments on privacy and she is always good to hear from
  • Article closes with pointing to U.S. Access Board future actions.
walmart checkout

Note the distance reach to POS terminal. Click for full size

Our Take?

  • Accessibility only matters to most when there is payment involved.
  • Despite its gated accessibility for articles, the WSJ is still a welcome communicator of accessibility issues.
  • It’s unfortunate that it is the Walmarts and Krogers (in the US) do not feel the imperative to demand better accessibility engineering from vendors like NCR and Toshiba. Maybe they do in California where the Unruh Act has already bit Walmart.
  • Probably, the occasional settlement these companies pay is relegated to the cost-of-doing-business accounting column (much like casinos). FOBS or Fear of Being Sued is reserved for SMB which do not drive that market.
  • Headphone jacks are fine, as long as they work and many don’t, especially in the ATM world
  • There are regulations (operable parts for example) that are applied to kiosks.
  • There is a big difference between “regulations covering” and “regulations enforced”. Take a look at compliance at the federal and state level where Section 508/etc is absolutely mandated.
  • Regulations in the private retail space are decidedly different than in the federal and state space but enforcement remains low in both.
  • king sooper check out

    Note all the merchandising at foot level. This is Kroger which is Toshiba. Click for full size

    Those same POS devices which are used in unattended are most times not certified by PCI SSC for unattended cardholder data (aka CAT or Cardholder Activated Transaction). The large retail chains want economies of use by using the same device across attended and unattended and figuratively “twist the arm” of the POS provider to provide conditional exceptions on liabilities.  That reduces provisioning costs and service costs for them.

  • You have to wonder how McDonalds deploys non-CAT certified POS devices “outside” their restaurant (airport terminal e.g.)
  • These are NOT kiosks. They are hybrid POS customer-operated. Lots of them on counters at stores where you “swipe” your card.
  • Too often these articles leave the impression that there is some essential kiosk that everybody sells.
    • The buying and deploying companies issue their RFP with requirements laid out.
    • The vendors recommend adding accessibility options.
    • The buying and deploying companies check with bean counters and budget
    • They decline the additional options
  • Another real-life example is the AT&T Bill Payment machine. The POS device is mounted out of ADA spec, and at the insistence of AT&T we think because some marketing person thought “it looks better at that angle”.
  • It’s noteworthy that authorities in the kiosk industry are never interviewed for these articles or the POS providers for that matter (which are always the key trigger point). Consultants and academics have their own vested interests and to a large extent the term “kiosks” is used almost as a deflection. Simplifying the equation, it is mostly a touchscreen in tandem with POS device.
Excerpt:
Stores’ self-checkout machines can annoy shoppers with error messages about unexpected items in the bagging area and other hiccups. But for some disabled people, they are often unusable.

Blind people can have trouble navigating the touchscreens. Deaf people might not be able to troubleshoot on kiosks that connect to a customer-service worker located somewhere else. And wheelchair users sometimes can’t reach or see the screens, or fit their chairs comfortably in the space allocated to each checkout.

The problem is spreading as companies continue to install self-service transaction machines around the world, some disabled people and disability-rights activists say. It also has the potential to put the brakes on companies’ efforts to automate much of the shopping experience in the name of speed and cost savings, as lawyers and lawmakers begin to scrutinize accessibility in a retail context.

“Why should I have less choice on how I check out my shopping just because I have one leg and I’m in a wheelchair?” said Lyndsay Watterson, an above-the-knee amputee who lives in the U.K. and has founded Neo Walk, a maker of fashion-forward walking sticks.

Self-Checkout

Self-Checkout – click for full size

“I don’t want to go to a staff checkout because I’m still vulnerable to catching infections, and I don’t want someone else handling my stuff,” she said. “[Self-checkout] just cuts out that extra person that you’ve got to interact with.”

Related Links

NRF Kiosk 2023

NRF 2023 Kiosk

NRF Kiosk 2023

The Kiosk Association will once again be exhibiting at NRF 2023 in New York. Here are some preliminary items.

NRF 2022 Recap Video

Events

There are all the sessions, vendor parties, store visits, shows and all kinds of things to do in New York as part of the NRF Show when we all gather in NY again. Having now attended the Big Show for over 30 years, here are my thoughts on the best outside events to network and have fun. Come early, enjoy the networking in a less hectic manner and enjoy the event. Look forward to seeing you at the show or these events.

These are ordered by the day.

Friday January 13th

VIP Awards – 6-10pm – Gotham Hall

There are many events that recognize retailers, this one allows retailers to celebrate the retail vendor community. This gala style event does just that and is a great way to catch up with friends you have not seen for a while and celebrate together.

 

Saturday January 14th

RetailROI SuperSaturday – 8am-2pm – Microsoft 11 Times Sq

A unique event of business content and networking, all for a greater cause, to help orphans and vulnerable children. Retailers attend free and generate enough sponsorships to provide clean water for 300 people just by being there. 100% of the vendor sponsor proceeds go to help orphans and vulnerable children. This “Tech and Tears” event brings the industry together and has helped over 265,000 children in over 27 countries.

 

Speakeasy @NRF – 6pm – ZUMA New York

For retailers only, this exclusive event in the internationally acclaimed restaurant will include a power panel of retail executives including Kroger VP of Transformation, Wes Rhodes.

 

Sunday January 15th

Retail Insiders Party – 9-11:30pm – Location TBD

The Retail Insiders Party is retail’s class reunion! It may be difficult to locate friends at the show itself, but it’s easy to find them here! This cocktail event brings together senior technology and transformation. Simply wonderful get together, always a blast.

 

Monday January 16th

RETHINK Retail Bash – 8-11pm Location TBD

This is the hottest new party of the show this year. Having been honored as a RETHINK Top Influencer in the past, I am really looking forward to celebrating together as RETHINK Retail announces the next wave of influencers at this great event.

Rock & Roll Retail Underground – 8:30-12am – The Cutting Room

Come enjoy your retail colleagues as they jam at this amazing event. Amazing talent and you will come away saying that maybe some of these people should quit their day jobs. An absolute blast and great way to end a long day of networking.

 

So, there you have it…there are a lot of great vendor parties as well, but after 30 years of shows, these are my 6 favorite events to come together to celebrate, help kids in need, or just have fun around NRF.

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NRF Return on Investment ROI

Usually, shows are measured in business impact and specifically leads.  Our booth at 1606 was at the entrance of the lower level which is the best position on the lower level. There are multiple ROI equations depending on the company and the person. Our point of view is geared towards a kiosk manufacturer or component provider. As far as leads go:

  • If we normally received 200 leads in 2020, then in 2022 we received 25
  • Booth visitors are made up of A) those who seek you out, B) those who stumble onto you interested and C) those who stumble onto you just going through motions.
  • Our leads were A and B class
  • Retail customer interest likely represented 10,000 store locations. That’s good.
  • Attendee traffic for the entire show was rumored to be a seventh of usual traffic  (40,000 is total from 2020)
  • The optimistic operative phrase for NRF 2022 is the quintessential “It only takes one”

NRF 2022 Photos

  • Here is our saved gallery of photos from NRF 2022
  • NRF Gallery

    NRF Gallery — click for full size

     

NRF 2022 Videos

Pretty slick produced video by NRF with the dramatic music and the emphasis on together again.

NRF 2022 Show Floor Walkaround Coincloud (Kim Kenney of KIS)

Event coverage from 2022

The inflation issue is real and persistent across all categories, says NRF CEO Matt Shay
January 18, 2022 | ‘Closing Bell’, CNBC

Adobe Is Betting On An Omnichannel Future With Its New Tech For Retailers
January 18, 2022 | Forbes

NRF 2022: PepsiCo CEO sees bond-building moments amid pandemic
January 18, 2022 | Retail Wire

Why NRF is taking the Metaverse very seriously

January 18, 2022 | Morning Brew

Walmart U.S. President and CEO Named Chair of NRF Board of Directors
January 18, 2022 | MarketScreener

Agility, adaptability and flexibility – Target CEO Brian Cornell’s checklist for omni-channel retail in 2022
January 18, 2022 | Diginomica

NRF22: For Retailers, Artificial Intelligence Is One Solution to Solve Many Problems
January 18, 2022 | BizTech

2D barcodes could share far more product data than UPC standard, GS1 says
January 18, 2022 | Supply Chain Quarterly

Featured In ‘Retail’s Big Show’ NRF Innovation Lab, Ottonomy Addresses The Need For Sustainability In Retail With Autonomous Delivery Robots
January 18, 2022 | AIT News Desk

Walmart U.S. President and CEO to Chair NRF Board
January 18, 2022 | Progressive Grocer

5 Key Trends Noted NRF 2022: Retail’s Big Show
January 18, 2022 | Progressive Grocer

PepsiCo Foods’ CEO on 5 Pandemic-Born Consumer Trends That Are Here to Stay
January 17, 2022 | Total Retail

What’s Keeping This Ralph Lauren Exec Up at Night
January 17, 2022 | Sourcing Journal

Ralph Lauren CEO says metaverse is way to tap into younger generation of shoppers
January 17, 2022 | CNBC

Supply chain issues ‘will persist for the rest of the year’: NRF president
January 17, 2022 |  FOX Business

Walmart’s U.S. CEO Explains How He Approaches Diversity and Inclusion
January 17, 2022 | Footwear News

Ralph Lauren Uses Metaverse to Target Young Shoppers
January 17, 2022 | Pymnts.com

National Retail Federation elects Walmart’s Furner board chairman
January 17, 2022 | Talk Business and Politics

Ralph Lauren CEO says metaverse is a way to tap into younger generation of shoppers
January 17, 2022 | Bharat Express News

NRF 2022: The time is right to break into the Chinese market, says Alibaba exec
January 17, 2022 | Retail Week

NRF Keynote: Target’s Brian Cornell Talks Supply Chain, Economic Headwinds and Holiday 2021
January 16, 2022 | Women’s Wear Daily

Victoria’s Secret Executive Talks International Expansion
January 16, 2022 | Women’s Wear Daily

Thom Browne CEO Rodrigo Bazan Talks Store Expansion, Growth in China

January 16, 2022 | Footwear News

Walmart U.S President And Ceo John Furner Elected NRF Chairman
January 16, 2022 | ToyBook

Walmart’s John Furner Named NRF Chairman
January 16, 2022 | Women’s Wear Daily

Retail Group Says Its Trade Show – And Life – Must Go On, Despite Omicron
January 16, 2022 |  Forbes

Target CEO Says Being Early to a Store-Focused Approach Spurred Pandemic Era Success
January 16, 2022 | Footwear News

Inside the Sustainability Playbooks for Industry Leaders Walmart and Rothy’s
January 16, 2022 | Footwear News

Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
January 16, 2022 | Retail TouchPoints

Related Information

Accessibility For Retail – How To Provide

Accessibility Liability

Current Legal Landscape for Digital Assets Accessibility Risks

Presented on December 6, 2022 at 11am ET

Presenters:

Matt Ater, Lori Sommerfield, and Kim Phan

Join Matt Ater of Vispero, along with Lori Sommerfield & Kim Phan, partners at Troutman Pepper, for a discussion concerning the current state of legal risks for accessibility non-compliance and practical tips for making your retail business digital assets accessible for people with disabilities. We will discuss the current state of website and mobile application accessibility litigation, as well as the increasing threat of enforcement of the Americans with Disabilities Act for digital assets by the U.S. Department of Justice under the Biden administration. Learn how to mitigate legal risks by meeting digital accessibility requirements and creating a usable and accessible retail experience.

Register today!

Video – ARC Toolkit is more than just a way to quickly find accessibility issues by scanning a page; but is a series of tools that can help developers, QA, and accessibility testers alike perform the additional tests needed to determine if a screen is accessible.

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Kiosk Mode Android Software New Release

lockdown browser

KioWare for Android Version 4.3 is Now Available!

kiosk mode android

Download kiosk mode android

A new version update of KioWare for Android has been released. Version 4.3 for Android is now available with many improvements that work toward the company’s goal of constantly improving user experience.

The updates to version 4.3 include streamlined app management, improved permission requests, a customizable notification shade, an improved interface with KioWare server for full version users, and various additional bug fixes.

In addition, basic and full Android users can now enjoy enhanced configuration options to customize preferences. To learn more about these improvements and bug fixes, please click here.

The kiosk mode android software also comes with additional functionality modules you can download as well:

  • KioWare for Android module required for communicating with some devices in KioWare such as the MagTek scanner. Requires KioWare Basic or Full for Android 2.0 or higher. You can also click here to download the trial directly from our website.
  • KioWare Samsung Support is an app required for utilizing expanded kiosk software features specific to Samsung devices using KNOX Standard 5.1 and above.
  • For deployments accepting credit card payments, this document details how to configure KioWare to ensure PCI Compliance.

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.

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Videos – A video walkthru of prior version 4.2 for comparison

ADA Kiosk – Update for Kiosk Industry

ada kiosk for POS

ADA Kiosk – Updates for Kiosk Industry

ADA kiosk POS

Click full size. Example of wheelchair violation

We have some updates for ADA and kiosks.

  1. Add-on for Verifone POS
  2. Tactile “bumps”
  3. Tax incentives for ADA (deductions and credits)
  4. US Access Board meeting for January
  5. ADA Working Group for Kiosk Industry Group.

 

ADA kiosk for POS

Click for full size image.Interesting new ADA for POS option.

#1 — New add-on for POS and ADA compliance from Taylor Stands.  Detachable POS with tether (patent pending).  Here is the pitch — ADA Compliance is the Law. Buy the Taylor ADA Blue-Lever™ for your Verifone POS device. Be ADA and PCI-DSS compliant at your checkout! Don’t let your merchants get caught in an ADA Compliance at Point of Sale checkout lawsuit. These ADA fines are sweeping the U.S.  [Links to Walmart ADA POS suit given below]

ada detectible

Click for full size

#2 — Tactile Warnings — We have not documented these previously but there are ADA guidelines for surfaces in public spaces to have detectable pattens for blind with cane.  They are essentially little domes built into the floor.  See section 705 for Detectable Warnings.

#3 — Tax Considerations –  Two tax incentives are available to businesses to help cover the cost of making access improvements. The first is a tax credit that can be used for architectural adaptations, equipment acquisitions, and services such as sign language interpreters. The second is a tax deduction that can be used for architectural or transportation adaptations.  The maximum tax credit is $5000. The maximum tax deduction is $15,000.

Fact Sheet on ADA Tax Incentive

#4 — U.S. Access Board Meeting.  The U.S. Access Board will hold its next meeting on January 11 from 1:30 – 3:00 (ET) at the Board’s conference space in downtown Washington, D.C. The public is welcome to attend in person or through a live webcast of the meeting. The meeting agenda includes updates on Board rulemaking and other activities.

#5 — ADA Working Group – The Kiosk Industry is putting together a group on ADA which will also cover EMV for now. If interested in participating pls contact Craig.

Resource and Related Links & Materials

Additional Pictures

Detachable POS for ada kiosk

Click full size. Open view of taylor detach mechanism. Pull down on tab to release POS terminal on tether cable.

 

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ADA Kiosks – Telehealth Acccessibility Guidelines HHS and DOJ

telehealth kiosk for mental health Let's Talk Interactive and Olea Kiosks

Telehealth Accessibility

As we commemorate the 32nd anniversary of the Americans with Disabilities Act (ADA), the Justice Department and the Department of Health and Human Services (HHS) are partnering to publish guidance on the protections in federal nondiscrimination laws, including the ADA, Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964 and Section 1557 of the Patient Protection and Affordable Care Act, requiring that telehealth be accessible to people with disabilities and limited English proficient persons. These laws work in tandem to prohibit discrimination and protect access to health care. The guidance is available here on the Justice Department website.  The guidance is also available here on the HHS website.

“Telehealth has become an evolving and common pathway for accessing healthcare, particularly as our society becomes increasingly digitized,” said Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division. “It is critical to ensure that telehealth care is accessible to all, including patients with disabilities, those with limited English proficiency and people of all races and national origins. Federal civil rights laws protect patients from discrimination regardless of whether they are receiving health care online or at the doctor’s office. The Department of Justice will vigorously enforce the ADA and other civil rights laws to ensure that health care providers offering telehealth services are doing so free from discrimination.”

“We have seen important expansions in health care technologies, such as telehealth, that provide great convenience and help for people seeking care,” said Acting Director Melanie Fontes Rainer of HHS’s Office for Civil Rights. “This guidance makes clear that there is a legal obligation to ensure that all people receive full access to needed health care and can connect to telehealth services, free of discriminatory barriers. While we celebrate the progress of the ADA, we know how important it remains to uphold the rights of people with disabilities and other protected individuals to make our country accessible and inclusive for all. That work has been a priority of this Administration from day one, and President Biden’s Executive Order on advancing equity explicitly includes people with disabilities in its call for comprehensive action.”

Technological developments and the COVID-19 public health emergency have increased the importance of providing telehealth and greatly expanded its use. Telehealth can take many forms, including communication between a patient and a health care provider via video, phone or other electronic means. While telehealth has many benefits, including making health care more available and convenient, certain populations may face discrimination or other barriers in accessing care provided via telehealth. For example:

  • A person who is blind or has limited vision may find that the web-based platform their doctor uses for telehealth appointments does not support screen reader software.
  • A person who is deaf and communicates with a sign language interpreter may find that the video conferencing program their provider uses does not allow an interpreter to join the appointment from a separate location.
  • A limited English proficient person may need instructions in a language other than English about how to set up a telehealth appointment.

The HHS Office for Civil Rights and Justice Department’s Civil Rights Division have collaborated to provide this new guidance to help health care providers better understand their nondiscrimination obligations and patients better understand their rights under federal law in this area. The guidance provides examples of actions that may be discriminatory and describes steps that providers may need to take to ensure that health care offered via telehealth is accessible. The guidance also provides a list of resources that providers and patients may wish to consult for additional information about telehealth and civil rights protections.

If you believe that you or someone else has been discriminated against because of your race, color, national origin, disability, age, sex or religion in programs or activities that HHS directly operates or to which HHS provides federal financial assistance, you may file a complaint with the HHS Office for Civil Rights at: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html.

If you believe that a telehealth provider has violated your or another person’s civil rights, you may file a complaint with the Department of Justice Civil Rights Division at: https://civilrights.justice.gov/#report-a-violation.

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ADA Kiosk – Compliance For Restaurants

ADA kiosk access

Reprinted from Webstaurant Store

The Americans with Disabilities Act, or ADA, was an important piece of civil rights legislation that was signed in 1990. The law asserts that businesses must take every possible step to allow people with disabilities to enjoy the same products and services that are available to other customers. It also deals with the Equal Employment Opportunities Commission to make sure that employees are not discriminated against because of a disability. The following guidelines will help you as a restaurant or business owner to recognize the requirements of the ADA, and to comply with them so that your establishment can be a positive and accessible place for all customers and employees.

Customer Accessibility

senior woman sitting at a restaurant

The biggest hurdle that business owners face when dealing with ADA compliance is the removal of barriers. Barriers can take many forms, and not all of them are obvious to a person without a disability. It may seem impossible to rearrange and reconstruct your business for compliance, but the ADA was not established to cause financial ruin. The removal of barriers is only necessary when it is readily achievable for a business to do so. If the removal of a barrier will require excessive costs that the business cannot afford, the barrier may remain until it is readily achievable to remove it. Below is a list of the types of barriers that should be removed in existing structures and avoided in new ones being built. ADA.gov lists detailed, specific requirements for fixing all of the following problems.

Removing Architectural Barriers

Architectural barriers block disabled patrons from accessing your establishment in the same way that able bodied patrons can. The removal of these barriers is an important part of ADA compliance. By altering the following areas of your business, you can make the largest impact on physical accessibility.

Parking and Building Entrance

Patrons with disabilities must not only be provided with parking spaces that are close to your business, but they must also be given adequate space to exit their vehicles, and a clear, accessible path into your business from there. The entrance must be flush with the ground, or must have a ramp with a slight slope and safety rails so that customers in wheelchairs may enter. If there is no way to make your main entrance accessible and you have other entrances that could be (for example your back door that is for employees only), you must open those up to the public and clearly note where that entrance is located. If your business operates on the third floor of a building with no elevator, for example, you can make compliance readily achievable by making your services available for delivery to customers’ homes or cars.

Doors

handicap accessible doors

Even if disabled customers can approach your business easily, they may have a hard time getting in if your entrance is not ADA compliant. Entrances must be at least 36 inches wide to accommodate customers in wheelchairs, and handles cannot require squeezing or turning to accommodate customers with mobility disabilities like arthritis. Loop and lever style handles are compliant, knob and panel styles are not.

Facility Layout

Once customers enter your store or restaurant, they must be able to move around safely and efficiently. Aisles between shelves or tables must be at least 36 inches wide, and merchandise cannot be out of reach of customers in wheelchairs unless there are employees that are readily available to help. This rule also applies to self-service counters with condiments or flatware in fast food restaurants.

Restrooms

handicap restroom sign

It is important to meet ADA bathroom requirements by ensuring your restrooms are accessible to disabled customers, including blind and wheelchair-bound patrons. There must be enough space for a wheelchair to maneuver around the toilet and the sink, and safety bars are necessary to prevent falls. Installing braille restroom signs is an easy way to convey useful information to blind customers. There must also be enough space under the sink so a wheelchair user can reach the soap and faucet, and the handles of the soap dispenser and faucet must be easy to use for customers with mobility disabilities. Check out this planning guide for detailed instructions to help you design an ADA compliant restroom in your restaurant.

Sales Counters and Tables

Checkout counters must have a section that is no higher than 36 inches to be accessible to customers in wheelchairs, unless they are equipped with auxiliary counters. If this is not readily achievable, a simple fix such as offering the customer a clipboard can be made.

Restaurant tables must meet certain height requirements as well, and if the tables in your establishment are fixed, at least one table must have movable chairs.

Tax Benefits for ADA Compliance

Although compliance sometimes costs money, the IRS Code states that all businesses are eligible for tax deductions when installing ADA compliant equipment or removing barriers. The maximum deduction is $15,000 per year, and small businesses are also eligible for a tax credit that can cover up to 50% (up to $10,250 per year) of compliance related expenditures. Large businesses (large businesses have over 30 employees or revenues of $1 million or more in the previous year) are only eligible for the deduction.

ADA Compliance for Employees

The ADA was written to protect both business patrons and employees. As a business owner or hiring manager, it is extremely important to understand both aspects of the ADA. Here are some steps you can take to ensure ADA compliance with your employees.

Make Reasonable Accommodations When Possible

Under the ADA, it is illegal to refrain from hiring someone solely based on their disability. If you become aware that a potential hire is disabled, you must work with him or her to find a reasonable accommodation. Reasonable accommodations allow the employer to alter the way the job is performed so the disabled employee can do the job. This could potentially mean transferring the employee to a different position if that is possible.

cashier working at a grocery store

The employer does not have to make an accommodation if it proves to be an undue hardship, which means a significant financial expense, disruption, or change to the business. For example, if you run a grocery store and a potential cashier has a chronic back injury that prevents her from standing for long periods of time, you can accommodate her by allowing her to use a stool at the cash register, even if other cashiers are required to stand. It would be illegal to discriminate against this person if she is qualified for the job because this accommodation would not change the nature of your business or cause undue financial hardship.

You can also make reasonable accommodations by transferring an employee to a different department. If a potential cashier has a learning disability that prevents him from counting out correct change, you could consider hiring him to stock shelves instead. However, if a stocking job is not available, you do not have to give him the cashier position because he is not qualified for the job if he must handle cash.

Avoiding Discrimination During the Hiring Process

Some disabilities may be immediately visible when a potential employee comes in for an interview, but others do not present themselves right away. It is illegal to ask interviewees about any disabilities they may or may not have before presenting them with a conditional job offer. Contingent upon that offer, the employer may ask about potential disabilities to see if a reasonable accommodation must be made, but only if they ask the same questions of all employees with conditional job offers. They cannot revoke that job offer if the employee discloses that they do have a disability unless making accommodations would cause undue hardship to the business.

There are plenty of ways to accommodate both customers and employees with disabilities. It is important for the employer to be willing to work with disabled employees, both to avoid accusations of discrimination and to create an open work environment for everyone. Reading and learning about the ADA’s rules for reasonable accommodation is the best way to ensure that you’re providing a fair and equal opportunity for all employees. As it becomes possible, work to eliminate architectural barriers in your restaurant or business so that all patrons can experience what you have to offer.

NFC Kiosks – Identiv Increases Focus on Kiosks, Joins KMA

NFC Kiosks

Indentiv Logo Companies are always looking for ways to engage with their customers and involve them in the sales process. In addition, these same practices can ease the workload of a business’s employees as an added benefit. Many businesses, including fast-food restaurants, airports, and gaming companies, have been utilizing self-service terminals or kiosks for those very same purposes. Identiv has been working with these point-of-sale technologies to help them incorporate the most fitting contactless near field communication (NFC) solutions.

It’s common knowledge that people rely on their cell phones for just about everything. Customers have been increasingly using their mobile devices for product verification and scanning — for everything from boarding passes to movie tickets. As Apple recently has begun opening up the capabilities for NFC on its devices, this trend stands to grow even more within the kiosk industry and with other point-of-sale (POS) technologies.

To that end, Identiv is proud to announce that, to further develop our presence among these solutions, we have joined the Kiosk Manufacturers Association (KMA). The KMA is a global, not-for-profit organization that devotes itself to best practices for kiosks or self-service options, and it is supported by kiosk software, manufacturing, and support companies. This association releases white papers and other valuable pieces of research and market insight that share valuable and specific knowledge for kiosk- and POS-related companies.

We’re thrilled to be a part of KMA, and plan to stay up-to-date and involved with the industry. By being more closely tied to this organization and the needs and concerns of its members, the developments of the member companies, and their aims for expansion, we hope to act as a resource and advisor for how they can best utilize the latest NFC technologies.

Identiv offers a host of smart card modules that fit kiosks, terminals, vending machines and many other applications. This includes our uTrust 3712, 4511, 4501, 5501, 3501, and 3500 offerings, among others. We certainly think this area is expanding and well poised for growth into the future. Check out the complete line-up of Identiv’s Smart Card Reader Modules and feel free to reach out to [email protected] or call +1 888.809.8880 with any questions

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OS Neutral Payment Devices for OS Agnostic Payment Kiosks

Datacap IM30

OS-Neutral Payment Devices

The next generation payment devices really don’t care what OS you are running. You could be running Flex, Linux, Android or Windows for that matter.  You do need an Ethernet or Bluetooth connection though.  Cloud payment systems have come a long way from Avalara and website e-commerce.  Now cloud-based payment unifies mobile pay devices which are increasing ever faster and using the web to handle the transaction.

Another consideration is that within a restaurant or POS location, while it may have kiosks equipped with these devices, an establishment can extend other modern digital wallet payment methods to customers at the counter. Maybe I want to pay using my Paypal account. Why not?

McDonalds and printers is a good example of just buying one kind of printer, when in fact they really have two usage models. One is a simple receipt and the other is being able to print stickers for merchandise thru the drive thru window.  They purchase the upscale model in large quantities and get a discounted price. They only have to worry maintenance wise about one single device.

The latest payment product from datacap systems, inc. shows how payment is now a simple http/https post. The payment device in this case is a PAX Android IM30 or Ingenico Telium TETRA device.  For more information contact datacap or email [email protected]

DC Direct embeds payments logic into the Ingenico Group Telium TETRA and Pax Android line of pads to facilitate a direct communication between the device and NETePay Hosted – no Datacap hardware or software is necessary.

George Hurdock with datacap — All of our middleware lives on the card entry device, and communicates directly to our NETePay Hosted gateway architecture, so as long as the POS developer can perform an http/https post, it doesn’t matter which OS they are communicating from.

The IM30, from Pax, is a standalone contact and contactless Android reader for self-service payments. It accepts all transaction types and is ideal for vending machines, kiosks or any unattended payment terminal. The IM30 connects via Ethernet or Bluetooth.

API Developer Support

Omnichannel Payment Processing with Datacap

Our Developer Portal is designed to help developers rapidly integrate payment processing using Datacap’s hardware and processor-agnostic payment interfaces.

Including Full API documentation for:

  • dsiEMVUS®
  • EasyCheckout™
  • dsiPDCX®
  • Pay API™
  • DC Direct™
  • dsiEMVApple™
  • dsiEMVAndroid™
  • DSIEMVClientX®
  • TranCloud™

IM30 Info

  • PAXBiz® Powered by Android™
  • 5″ Color Touchscreen
  • IP55 | IK08 Physical Protection
  • 1D/2D QR Code Scanning

The IM30 is an all-in-one unattended payment terminal that is designed to handle all payment methods including EMV®, MSR, and NFC contactless, QR code, as well as NFC-enabled mobile wallets. Built to last in any environment, it offers added conveniences and security like push-to-talk, picture surveillance, and automated customer identification. The IM30 performs best in all kinds of indoor and outdoor self-service environments with high transaction volumes, such as vending machines, ticketing machines, on-street and off-street parking, petrol forecourts, car-washes and store kiosks, self-service checkouts, and more.

Background

Digital wallets

A digital wallet is a virtual version of your everyday wallet. It stores a user’s various payment types–credit cards, debit cards, bank account information, loyalty cards, and more–on an app or browser that can be accessed easily and quickly online or in-store to make a payment. Businesses can accept digital wallets online and in person through a wide variety of point-of-sale solutions.

• An estimated 4.4 billion global consumers will shop with a digital wallet by 2023, accounting for 52% of ecommerce payments globally.
• 1.6 billion global consumers will pay by digital wallets at the point of sale (POS) in 2023, accounting for 30% of POS payments.

“With the increased acceptance of digital transactions, coupled with consumer preference, there’s going to be an acceleration in [digital wallet] usage, even more than there already has been,” said Dave Duncan, EVP, chief product officer at Global Payments.

 


 

More Datacap News

In the Wild – Simon Outdoor Digital Signage Wayfinding Outdoor Kiosk

simon mall kiosk

Outdoor Kiosk & Shopping Center Kiosks

Simon Mall Digital Wayfinder and Digital Signage Review

Editors Note November 2022:  We are going to add some pictures but basically the big Wayfinder touchscreens have been covered with a hard paper directory.  See post on SixteenNine for more. We think it comes down to the squeak squeak of going cheap. The Simon mall premium outlets here had them here in Denver. First time around the sun out of the west that they faced whacked their screens. Eventually, they just opted for paper overlay over the touchscreens. Pretty common outdoors. Instead of spending 45K they spent around 25K on a unit that ended up being a static paper menu mount. Pretty spendy mount.. I want to say it was Gable sourcing Keewin on the enclosures. Other outdoors like IKE are around $50K I think. 


Well, we went back to the outdoor shopping center yesterday and while we were there we checked up on the digital signage unit installed at the brand new Simon Outlet Mall.  There are 10 of them spaced out around the outlet mall which was just completed 2 years ago and is the next generation outdoor shopping mall with over a 100 shops. Coloradans like being outdoor.

When we last checked before,   it was winter and the units seemed just fine.  Yesterday in Colorado it got to 95 and this unit is oriented to face West and East and direct sunlight.

  • The unit receives no mitigation or shelter from the sun or the heat.
  • While we there another customer wanted to try using our side of the unit because the other side wasn’t working. It was non-functional.
  • On the sunny side it was quite nearly impossible to read the display thru the glare, and yes, the screen was very hot.
  • On the software side I do like the interface and I will given them an A for the wayfinding.

Digital Wayfinding ROI

On the hardware side, the unit is attractive, it was relatively inexpensive to purchase, but it fails here in Colorado.  Another example of the budget not matching the objective. Now they need to replace the units and the overall costs will likely triple. Should have just got well-designed unit and paid the relatively low extra money.

For site location of the unit, I can understand the way they oriented it as direct right angle but the rest of the outlet mall is not laid out in right angles so they could’ve easily added 15 to 30 degrees of offset i order to avoid the direct sunlight.

Definition of not working is the screen was blacked out and when you touched it white spots would appear.  The screen was very hot for sure.  That was the status of the East side which had been heated up and blacked out.

Outdoor Display Tips From LG-MRI website

Sun is the biggest enemy of LCD displays. It will cause them to heat up, discolor, and eventually turn black. The sun hits the display surface with 1250 watts/m2 of energy, which will cause the temperature of the Liquid Crystal cell to increase significantly, even on the coldest of days. This can have the effect of literally causing the Liquid Crystals to boil and turn black, what is known as solar clearing.

We have all probably seen our phones turn off because they are “too hot” and need to cool down before use, but outdoor displays don’t have the luxury of taking a break when they are too hot. QSRs, media companies, and transit stations rely on the display being on and visible no matter what the ambient conditions are. Keeping LCDs cool is critically important to providing a 24/7 use in all environments, where temperature fluctuates and direct sunlight is always an issue.

LCDs have very low reflection and absorb almost 98% of the solar energy. This means that viewing an LCD outdoors works great because of the low reflection, but keeping it cool is the biggest challenge.

Good advice.

McDonalds Drive-Thru Menu Board Failures

Click for Full Size — From California McDonalds Drive-Thru Menu Board Failures

Update November 2022good technical report on McDonalds “isotropic” displays (Coates and Samsung OH55s). Bottomline — It is an edge seal breach (failure) and loss of LC fluid/ingestion of air.

Recommendations:

It is essential that:

  • The LCD edge seal must have greater strength than ANY of the commercial LCDs offered to the market place
  • The front polarizer of the LCD must be kept cool in any ambient from -40°C to +50°C, with or without solar irradiance exposure up to 1250 w/m^2
  • The rear polarizer of the LCD must be kept cool
  • Under any combination of solar irradiance and ambient temperature exposure, the LCD cell must be kept physically flat to minimize mechanical stress on/deformation of the LCD cell

 

 


Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk West facing afternoon

Simon Outlet Mall Digital Signage Wayfinding Kiosk

Hardly able to read and extremely hot to touch.

 

 

Simon Outlet Mall Digital Signage Wayfinding Outdoor Kiosk East facing morning

Simon Outlet Mall Digital Signage Wayfinding Kiosk

This side was just blacked out and unusable.

More Posts

Self-Order Kiosk in Stuttgart Video

stuttgart kiosk

Self-Order in Stuttgart Video

Editors Note: shared post on LinkedIn by Graeme Derby of nice video showing self-order restaurant ordering in Stuttgart, Germany.

Media Players & Kiosk Computers – Actineon

Media Players & Kiosk Computers

Actineon Media Players and Kiosk Computers

Actineon Media Players and Kiosk Computers

Actineon Media Players and Kiosk Computers

Actineon was incorporated in May of 2009 as a California C Corporation. Headquartered in Santa Clara, California where it carries out product development, manufacturing, support and financial activities. We have more than 10 years of experience building industrial computers, media players and kiosk computers for customers all over the nation. Now, we have developed incredibly powerful workstations for professionals.

Editors Note: Personal recommendation from us for Actineon.  We have been using them for almost 20 years and these computers have always been ideal for transaction-based computers where a certain number and types of ports are required.  Built-to-order and built to last. We still have one from 2003 upstairs running POS Embedded.

Our solutions

Configuring the right workstation hardware to run demanding applications is challenging. Often the hardware recommendation by a software provider is sparse, incomplete, or outdated. Users turn to support staff, user groups/blogs, and self-proclaimed experts to try to determine how to optimally configure their systems. This process is time consuming, error prone, and often yields sub-optimum results.

Frequently Asked Questions

What makes Actineon different that other vendors in this space?

The main difference between Actineon and other computer and media player vendors is the initial consultative role we play with our customers, the engineering support we offer, our customized solutions approach, and the long term roadmap and guidance we provide. We work in partnership with our customers to specify, bid, deliver and support solutions that are optimized for their particular needs over time and through multiple programs. We listen to what you need and then quickly respond with custom tailored solutions.

The cost of our computers varies greatly with configuration and volume, which in turn depend on the particular needs of your project and deployment. The great news is we have a wide variety computers and configurations available to meet your needs, and sales teams, design staff, and manufacturing know-how available to configure the optimum solution for your requirements. Often Actineon’s customized solutions will end up costing less and fit in much tighter spaces than off-the-shelf solutions from one of the top three PC suppliers. The customization is free, providing certain minimum volume requirements are achievable, and you get uncompromising solutions designed specifically for your requirements. We encourage you to contact [email protected] to get started on your configuration today.

DSE Tradeshow – Digital Signage Experience 2022 Agenda

DSE Expo Tradeshow

DSE Digital Signage Experience Update

DSE Digital Signage Show Contact

DSE Brad Gleeson  Contact – 360-620-0232

DSE Tradeshow aka Digital Signage Experience explores every aspect of digital and interactive display technology, from concept and design to content and analytics.

No matter what business you’re in or where you are on the adoption curve, the DSE tradeshow caters to your needs right now, providing access to hundreds of leading vendors of digital display, interactive technology and content solutions.  

See you at DSE in Vegas November 17-19 for Digital Signage Expo.  We are in booth 617 and looking forward to the show. Craig is facilitating one of the Lunch sessions.

In our booth

DSE Tradeshow Agenda

  • Wednesday Nov 16th
    • 1PM – 5PM: Digital Signage Experience Field Tours
    • 4:30PM Pre-Event Mixer – Merger Activities
    • 5:30PM – 7:30PM DSE Mixer by 16:9 — It will run Nov. 16th at its longtime home, the Hard Rock Cafe on the Las Vegas Strip. As in the past, the event is on the third floor, with a big interior space and a large outside patio overlooking the mayhem on the sidewalk below. The event is free to attend
  • Thursday Nov 17th
    • 9AM – 9:45AM: Conference Breakouts
    • 10AM – 5PM: EXHIBIT HALL OPEN
    • 10:30AM – 11:30AM: Opening Keynote: Refik Anadol, new media artist
    • 12PM – 1:30PM: Lunch Roundtable Discussions
      • Brand Activations
      • Digital Out-of-Home (DOOH)
      • Education (schools/universities)
      • Entertainment Venues
      • Experiential Design
      • Hospitality
      • Interactive Tech — Facilitator is Craig Allen Keefner of KMA
      • Retail
      • Systems Integration
      • Tech Trends — Tim Albright of AV Nation
    • 1:30PM – 3:30PM: Free On-Floor Workshops
    • Speaker Case StudyCurved dvLED Displays with Peerless AV – The new 65,000-square-foot institution leverages the latest in dvLED display technology from LG Business Solutions USA and mounting innovations from Peerless-AV to deliver captivating video content and provide digital canvases for private events or sponsors to display messages and films. Massive Curved Display article on AVIXA for reference
    • 4PM – 4:45PM: Conference Breakouts
    • 5PM – 6:30PM: Opening Night Networking Party.  [Sponsored by SONY]
  • Friday November 18th
    • 9AM – 9:45AM: Conference Breakouts
    • 10AM – 5PM: EXHIBIT HALL OPEN
    • 10:30AM – 11:30AM: Keynote: Jason Cothern, SoFi Stadium
    • 12PM – 1PM: Women of Digital Signage Lunch
    • 1:30PM – 3:30PM: Free On-Floor Workshops
    • 4PM – 4:45PM: Conference Breakouts
    • 5PM – 6PM: DSE DIZZIE Awards Ceremony and Reception
    • 6PM – 8PM: Crew Up And Connect Industry Party, LDI Circle Bar + Lounge (North Hall)
  • Saturday November 19, 2022
    • 9AM – 9:45AM: Conference Breakouts
    • 10AM – 3PM: EXHIBIT HALL OPEN
    • 10:30AM – 11:30AM: Closing Keynote: Naveen Viswanatha, Google
    • 11AM – 6PM: LDI Show Floor Open (North Hall, accessible with DSE registration)
    • 12PM – 3PM: Vertical Markets Networking Meet-ups
    • 6PM: LDI Awards Ceremony (North Hall, accessible with DSE registration)
  • Sunday November 20, 2022 (DSE exhibit floor is closed)
    • Post-Show Event
    • 10AM – 3PM: LDI Show Floor Open (North Hall, accessible with DSE registration)
  • Digital Signage Experience (DSE), Live Design International (LDI), and XLIVE are sharing dates in November. Held in separate halls at the Las Vegas Convention Center (LVCC), you’ll receive benefits of the three events sharing dates:
    • DSE will be held in Central Halls as its own trade show and conference, but your exhibit hall pass will allow you entry into Live Design International (LDI) and XLIVE (North Halls).
    • Enjoy discounts to conference sessions at LDI and XLIVE: after you register, you’ll receive promotions to use for LDI and XLIVE events and conference.

Logistics

  • SixteenNine Mixer — Location: Hard Rock Cafe on the Strip. Third floor. The HRC is down by the MGM Grand and roughly across from NYNY and the new arena. There are stairs up, and an elevator. There’s an outside patio for smokers and people who want fresh desert air.
  • Main exhibition is in Central Hall.
  • Getting around via the Monorail (4 day pass is $37)
Map

click for full size

LVCC Map

Click for full size

DSE Participants

Digital Signage Resources

Useful Links

For more information you can email [email protected]


Contact info — [email protected] or 360-620-0232.


About DSE Digital Signage Experience Tradeshow

DSE has/had been the leading event for the digital signage industry for 15 years. Questex acquired the assets in early 2021, and will build on that legacy as the preeminent event and digital platform for the digital signage industry, showcasing innovations in technology, market applications and creative educational content.  The original Digital Signage Expo was very well received albeit under former owner it lost some of its luster in those final years. Poor management is general consensus.

Questex will combine its capabilities and experience as the leading information and events company focused on the experience economy with input from the industry including past sponsors, exhibitors and attendees to deliver an updated and renewed DSE for the industry going forward.

With an increased focus on reaching key end-user markets for digital solutions and experiences, DSE will harness other audiences and platforms in hotels, hospitality, travel, healthcare, entertainment, education, sensors and communications technology and more.

Kiosk Privacy Is About To Get Far More Complicated – Feature

healthcare kiosk Pyramid

Kiosk Privacy and HIPAA

Kiosks are a highly effective way to interact with customers, but in healthcare settings, they must be handled carefully to avoid compliance, privacy and cybersecurity problems.  [Feature image by Pyramid Computer]

Evan Schuman Writer

Evan Schuman ComputerWorld Tech Crunch,

Sometimes, the mere existence of a kiosk at a certain location can itself reveal potentially protected and sensitive information. Consider a kiosk that allows patient check-in, but one that happens to be located near the entrance of an office that handles abortion procedures. Could someone merely using the kiosk at that location appear on a prosecutor’s list in some states? And if that patient actually was going in for an abortion procedure, would that patient then have a cause of action against the kiosk owner? The provider using the kiosk?

A variety of entities are exploring various updates to HIPAA. Some of those proposed changes are looking to prohibit seeking information that may imply/suggest sensitive information. Consider this story from TechCrunch: “The relevant bit of the case referral to the CJEU related to whether the publication of the name of a spouse or partner amounted to the processing of sensitive data because it could reveal sexual orientation.

The court decided that it does. And, by implication, that the same rule applies to inferences connected to other types of special category data” the story said, adding “this might have broad implications moving forward, in all contexts where Article 9 is applicable, including online advertising, dating apps, location data indicating places of worship or clinics visited, food choices for airplane rides and others.”

The life partner reference could be sought innocuously, such as when asking for the name of someone to be contacted, either in case a procedure has a problem or even someone to contact to pick up the patient after a procedure.

In a more traditional privacy issue, the positioning and exact location of a kiosk can be critical. Whether or not a privacy screen is used–it should be–is one issue. Are other patients permitted to line up behind someone entering data into a kiosk? Can the person right behind that person see the screen directly? Can someone seated in a certain chair in the waiting room see data being entered on the screen?

James Walker, the director of healthcare at OLEA Kiosks, argued that the kiosk positioning is a tricky balancing act. For privacy purposes, it should be isolated and away from others, but for usage purposes, it needs to be close and convenient.

“If you don’t change the physical path of the patients between the door and the traditional front desk, it’s far less likely they will use them. I think it’s critical that you group them together,” Walker said. “It’s about where the queue is, where the seating is and setting things up so you are giving the patient using the kiosk the best possible privacy while making sure people know they are there and what they are for. Ideally you would have a registrar out there facilitating the process, inviting folks to use them, answering questions, but also keeping people from positioning themselves where they can see content.”

Still, with the hiring limits in healthcare settings today, it is often difficult to free up staff to assist with kiosks.

Walker said that some privacy efforts go too far and morph into the ludicrous.

“I had a client getting upset with me because the client put the kiosks in a spot where, if a person was on the second floor balcony, they could use their phone to zoom in on kiosk screens on the first floor. There’s only so much you can do with the kiosk hardware itself,” Walker said. “Even in brand new spaces, the people doing the design often don’t understand the technology and the privacy implications. Or, worse yet, nobody told them they intended to use kiosks. It’s also interesting that a person can stand at the registration desk answering personal questions that people can readily overhear, but health systems and patients are paranoid about a patient standing in front of a screen typing information.”

Another consideration is the tablet–a close cousin to the kiosk–and its own set of privacy and compliance risks. The tablet was supposed to slowly replace the clipboard, but the added convenience of the tablet means that it can hold–and access–far more data. That is a privacy issue.

The idea of switching to the tablet was to make it easier for the patient. It is easier and faster to type than to hand write. The tablet can also offer easy choices via a menu pulldown. Again, the advantage of convenience brings with it privacy problems.

The kiosk has information stored on it and, typically, it has network access to servers with far more data. This is made worse by the fact that tablets are relatively easy to steal–especially given how busy staffs are and how little anyone is watching people in a waiting room.

A thief might steal the tablet just for the hardware (see theft of iPad at Kaiser), with the intent to wipe it clean once off the property of the medical facility. But just like a stolen laptop, such a theft requires reporting the theft of all data that the tablet either had or had access to. That is likely going to be a huge disclosure.

Some tablet thieves are explicitly interested in stealing sensitive data, but it likely doesn’t matter. Legally, facilities must assume that the bad guy is an identity thief,regardless of actual intent.

Therefore, the better way to replace the clipboard is a very-difficult-to-steal kiosk.

There is yet another worry: How manufacturers and other businesses that own the kiosks behave, far removed from the medical facility that either leases it or buys it.  Among the biggest and most aggressive data companies are Google and Amazon. And Amazon is getting deeper and deeper into this space, with kiosks likely impacted.

As PBS is reporting, “In a nearly $4 billion deal, Amazon plans to buy One Medical, a primary care group with nearly 200 locations across the country. Privacy advocates are voicing concerns about Amazon controlling people's online purchase data as well as their health care records.”

When preparing kiosks for deployment, it’s also critical to consider accessibility. The U.S. Justice Department recently issued a statement that directly addresses kiosk strategies.

“A person who is blind or has limited vision may find that the web-based platform their doctor uses for telehealth appointments does not support screen reader software. A person who is deaf and communicates with a sign language interpreter may find that the video conferencing program their provider uses does not allow an interpreter to join the appointment from a separate location,” the Justice statement said. “A limited English proficient person may need instructions in a language other than English about how to set up a telehealth appointment.”

All of these matters are important, but most regulators will be lenient as long as they see reasonable best-efforts deployed. For example, no healthcare kiosk needs to support 50 or more global languages. But it would be compliance pragmatic to support the ten languages most often spoken in the area where the kiosk is to be deployed.

Comments

  • Curious if a thief ever thought to make a simple skimmer onto a Phreesia tablet and skim cards for an extended period of time. Could be hard to get onto multiple devices but since you get to walk away with the tablet and they likely don’t have good security on them or anyone really ever looking at them you could install a pretty nice skimmer and collect the $.  Heck, a properly placed camera could likely see key strokes and record even better data like Social Security # and then be used to get more credit that the person would not notice for a while. Never thought of handhelds being used like that.

Related Posts

For more information you can email [email protected]

Comments:  We sure hope the Kaiser iPad was running a lockdown.  That would protect the data. Examples of lockdown are Kioware, Sitekiosk and Esper.

iPad Kiosk & Tablet Kiosk – Deep Dive

panera fast lane kiosks

Small Format PCs, iPads and Tablets Come in Handy

Evan Schuman

Evan Schuman ComputerWorldTechCrunch

Editors Note: With all the media attention on McDonald’s Kiosks, it would be easy to think kiosks all come in 32 inches or 46 or 55 inches. The fact is that only Mcdonald’s comes like that. You can see Samsung and LG in the introduction of self-order kiosk stay in the 20-inch range. And it is much easier to manage accessibility and customer focus with a “small” or medium-sized screen. In our estimation 32″ is a large screen and where large screens begin. For that matter, most of us prefer a standard mobile phone and not a super large tablet.  

Tablet kiosks are an ideal solution for many businesses and organizations because they offer similar functionality to traditional, large-scale kiosks at a much lower price point. These kiosks can be placed in smaller areas, deliver a more user-friendly experience, and are easier to maintain over the life of a project.

Larger legacy kiosks, with screen sizes ranging from 21 inches to up to 32 inches and beyond, can often be replaced with smaller tablet-based kiosk solutions with screen sizes ranging from 10 to 14 inches. When the lower price of tablet-based kiosks is paired with the resulting self-service impacts, including shorter lines and greater throughput, the ROI is significant. Not to mention improved customer satisfaction.

Accordingly, many industries and businesses, both large and small, are seeing the benefits of tablet kiosks for self-service.

“Self-service in health care is huge right now. We are helping hospitals, urgent care and doctor’s offices with patient registration and check-in to reduce wait times,” said Alan Mischler, CEO/President of Kiosk Group, Inc. located in Frederick, Maryland. Tablet kiosks are a great fit for this type of project because check-in can be presented as a series of easy-to-follow steps that work well on a smaller screen, Mischler noted.

tablet kiosks by KioskGroup
Kiosk Group tablet kiosk

“We’re also seeing a trend in what is known as the SLED marketplace (i.e. State, Local and Education) – think DMVs, social services and government assistance offices, and schools. As one example, we recently worked with one state to reduce wait times at their social services offices and DMVs. After deploying our kiosks, wait times went from roughly 2 hours on average to less than 20 minutes,” said Mischler, noting that locations were able to fit more of the small, tablet-based kiosks into existing areas than they would have been able to with a larger legacy kiosk solution.

“The advantage of small is that you can fit more units into a smaller space. Instead of one large kiosk, you could have three small ones, increasing traffic and throughput. All of that and the outlay is less. It’s all about what will work within the budget and the space. Quite often, a tablet is the right one.” said Pete Thompson, the VP of Sales for North America at imageHOLDERS Ltd. This is on top of a far greater number of implementation choices, such as hanging on a wall.  User experience is key for a successful kiosk deployment. Most self-service interfaces are best presented as a series of simplified, discrete steps that make it easy for a visitor to focus on what’s being requested, which works well with a smaller tablet-based interface. “

Paradoxically, larger screens are often an invitation to a design team to try to fit too much onto a single screen, which can then confuse visitors,” said Becca Rice,  Director of Software Development at Kiosk Group.

Tablets like the iPad, Samsung Galaxy, or Microsoft Surface Pro also feature some of the fastest and most responsive touchscreens available on the market and benefit from the familiarity that visitors often already have with these devices. “This all can add up to a smoother visitor experience at the kiosk”, said Rice.

Thompson added the smaller form factor delivers an added privacy aspect, especially helpful for applications such as voting or other applications where visitors might be entering private data.

Then there are the peripheral and camera applications, which can both extend a kiosk’s functionality in significant ways.

“Tablets today can integrate with any number of peripherals with USB and Bluetooth connections. Some can even handle NFC. Tablets also come with front and rear cameras built right in,” Thompson said.

Medical check-in with facial recog
Medical Check-In Facial

Camera applications can go beyond taking a simple photo, Thompson said, citing examples including a new member joining a gym where built-in biometric scanning can use facial recognition for authentication. A tablet’s rear camera can scan documents, driver’s licenses or passports, among other things. Thompson spoke of a European deployment that assesses damage done to luggage for claim purposes. “You can place your bag under the kiosk and take photos and upload them for a claim for damage to your luggage.”

Mischler noted that one of Kiosk Group’s best-selling tablet kiosk models incorporates a barcode scanner as well as a card reader for payment processing. “Tablet kiosks have really evolved in terms of functionality,” said Mischler. “The sky is really the limit in terms of what we can do with these devices.”

Finally, tablet kiosks are easy to maintain over time. “Our kiosks are designed to be modular,” said Mischler. “That means if you need to shift to a new tablet after a few years or add a new peripheral, your existing kiosk can be easily updated without starting from scratch and having to buy a whole new kiosk.“

“This ability to reuse existing components means less waste – both in financial and environmental terms,” Mischler noted. To go along with the smaller form factor, tablet-based kiosks have lower power requirements than larger legacy solutions.

Tablet manufacturers have embraced the use of their tablets as kiosks by building out the necessary infrastructure to support these use cases. Examples of this include robust support of mobile device management (MDM) solutions that streamline deploying and managing tablets in the field and built-in battery management options that extend battery life for devices that are plugged in 24-7 like most kiosks.

“Thinking through what’s required to manage a project over time can mean the difference between success and failure of a project. Tablet manufacturers have recognized this and have really stepped up to the plate to support using these devices as kiosks,” said Rice. All in all, the potential advantages of tablet kiosks – from a lower price point than legacy kiosk solutions to improvements in visitor experience and the ability to maintain and update kiosks over time – is formidable. “We see the markets for tablet kiosks only expanding over time,” said Mischler. “As more businesses and organizations become aware of the advantages, we’ll continue to see new use cases and further adoption of these smaller kiosks.”

A View from Pyramid – US and International

ticketing kiosk pyramidPyramid is seeing clients Implement their Flex 21.5” screen which is their most popular and versatile for various use cases.  Because of its smaller footprint, it can be used on the front counter in place of a traditional POS, on a pedestal in the lobby, or wall mount.  With its 21.5” screen size it’s just enough for customer engagement while allowing the merchant to highlight it products.

Also the Pyramid hand-held ruggedized tablet (10.1” screen) being used as a mobile POS for line busting and outdoor applications rather than a self-service kiosk. See attached  Pyramid Ruggedized Tablet 8-3-22-compressed

There are still many use cases that can benefit from the larger 27” & 32” screen size kiosks.  Because of their size, they can attract customers from afar, can be used as a marketing/advertisement screen, and allow for that full immersive customer engagement.  These larger-sized units can come in single-sided or double-sided and on Pedestal or wall mount applications.

We would encourage all customers to review with their Kiosk subject matter experts what they are looking to achieve in their operation and based on the various factors they will be able to identify the best solution for their customer journey.

Medical Check-In Example by faytech AG (Pyramid)

Medical Check-In's Using 13.3" touchscreen
Medical Check-In with Facial Recognition

Check out the latest production run of 13.3″ visitor self-registration machine kiosks as they went through final QC inspection before shipment for use in hospitals throughout the United States. These 200 pieces are currently on the water and will arrive soon!

These units have an optically bonded 13.3″ Full HD touchscreen with 10-finger multi-touch functionality, and include temperature sensors, facial recognition cameras, license, and ID scanners, as well as badge printers and have passed the most rigorous testing developed in tandem with our partners and customers in the US.

 

Another Point of View by Lilitab one of the major providers of iPad kiosks

ipad kiosk by LilitabFull-sized kiosks excel in situations that require larger displays and complicated inputs and outputs such as airport check-in and outdoor deployments. However, their large size and high cost constrain them to high volume, transactional use cases that are guaranteed to generate revenue directly for the deployer. But what of all the other opportunities for self-service, those interstitial moments that could benefit from assistance but do not generate enough direct revenue or have high enough throughput to justify thousands of dollars per kiosk?

For more on iPad kiosks in this segment you should take a look at the Shake Shack iteration. We include a video from Bloomberg showing the ordering process.

Enter the tablet kiosk. 

The strength of tablet kiosks lies in their compact size, low cost to deploy and flexibility. These core features take them out of the realm or a pure kiosk and enable them to serve as handy devices for all kinds of uses that traditional, full-sized kiosks are unable to perform due to their cost and size. At Lilitab we are seeing entirely new use cases for self-service that go well beyond what a traditional kiosk can support.

Wherever your staff is struggling with customer service it’s likely a tablet kiosk can assist; check-in, disclosure-signing, grab-and-go, and customer feedback are just a few examples of kiosks Lilitab has deployed over the last decade. These new use cases work quietly in the background, streamlining operations, saving money and improving the customer experience for the deployer while taking a much smaller bite out of their capital and operations budget. This in turn enables new uses that hadn’t been possible before;

  • want to enable your guests to order a drink with the tap of an RFID wristband? No Problem!
  • Want to improve your patient satisfaction scores by giving them more control over their room environment and food service? Done!
  • Need to have the flexibility of customer-facing self-service one moment and in-hand use to bust that line the next? Of course!

None of these scenarios would justify the cost of a traditional kiosk, but they are all examples of real-world deployments Lilitab has had the joy to be part of. We see this effect continuing as self-service finds its way deeper into all aspects of our daily lives; they can do so much more than ordering at Mcdonald’s.

Adam Aronson — CEO Lilitab Tablet Kiosks

Panera Bread

Panera Bread announced Tuesday 11/8 an urban development plan featuring two new smaller café formats that lean into off-premises dining, including Panera To-Go: a 1,000-square-foot pickup-only store with no seating, which will open its second location in the next few weeks in New York City after a successful launch in Chicago.

The second store format is entirely new, will be 40% smaller than the average Panera café at 2,000 square feet and will be designed toward to go-customers with dedicated shelves for rapid pickup, a digital menu, tracking screen technology with detailed order statuses, and very limited seating.

These New York City stores — one in Union Square and one inside the Hearst building at Columbus Circle — will be the first of Panera’s exploration of urban markets with smaller real estate and a more expedited rush lunch hour culture.  Full writeup on NRN

Meanwhile Panera has opened a couple of stores with new AI ordering. Nice story from Business Insider (11/11/2022) on a user test of the Greece, NY store and included lots of pictures. Surprisingly no audio? The final opinion by the writer?

I tested out Panera’s new ‘automated’ drive-thru and now I think every fast food chain should use it

Photo by Panera

Panera to go iPad kiosk
Panera To Go Tablet Kiosk

Shake Shack

Shack Shack ipad kioskPost on KI — In the analyst call from November 2022 Shake Shack management noted that given the results so far, they plan on expanding self-order kiosks to fully 100% of their restaurants. In 2023, the fast-casual anticipates 65–70 total openings, about 40 of which will be corporate-run. Noted on QSRmagazine.  Shareholder Letter explains it all.  Worth noting Shake Shack originally contemplated going “cashless”, but decided not to. See related post below.

Biometrics in Tablet Kiosks?

Clear KioskYou wouldn’t know it by looking at it (thanks to Olea engineering) but the CLEAR kiosk is an example of a “tablet kiosk” albeit in this case, the Microsoft Surface. CLEAR is the expedited screening program that allows you to cut in line at the TSA security checkpoint.  They have extended functionality now into Age Verification as well as allowing fast easy check in to hotels, offices, events, and more without waiting in lines or pulling out an ID.  Hertz uses them for customers.

Airport kiosk

How About Mobile or Portable Transaction Points?

mobile kioskNot easy with a dual 55 monster.  Ticketing for Carnival Cruise lines and others is a big deal. Printing badges at ISE? Here is a good example of mobile kiosk from Kiosk Embedded Systems. The screen is 15.6″ which is two steps below the normative past 19 inch (22 is defacto “small screen” these days).

Writeup:  Mobile Kiosk – portable, cost-efficient shipping, easy set up at any location, can be transported in a flight case, six-on-one Europalette. Function is to print tickets & badges, integrate face recognition, and scan access control for pre-reservations at entry points

Antimicrobial Covid “Temperature Kiosks”

A few years back (and still going) are the “Temperature Kiosks”.  Typically these use Android-based all-in-one tablets with a german-made IR sensor (designed for microwaves originally).  These are low cost and have a dedicated purpose, though many of them have been repurposed. Typically used by employees at entrances to the plant but also by visitors.

One example is the Olea temperature kiosk (thousands sold) is good example. From Dental Office — “The temperature-sensing kiosk has become an indispensable tool to easily, quickly, and accurately measure patients’ and staff’s temperatures. Of all the equipment I’ve had to acquire and add to the office in preparation of reopening, the temperature-sensing kiosk has been my best investment.”  You can find their complete line at their Temperature Screening Kiosks page.

Business Case

There are pro’s and cons to tablets, iPads and micro AIOs

  • CPU – Often a very inexpensive CPU such as Raspberry Pi4 is all you need. The problem lately with those has been availability. The CEO recently stated that situation is now improving.
  • Tablet kiosks are generally a couple of thousand dollars cheaper than a fully engineered enclosure, but that results in a smaller profit margin for manufacturers.
  • Tablet computer costs are invariably compared to a cheap Chinese tablet price on Amazon.
  • There are very very few tablets manufactured or assembled in the US and that can raise Made In America situations.
  • Tablets as generally used are generally consumer grade, not commercial.  A year from now a new model with a different OS kernel has to be expected.

More Posts

Resources Links

Video – Accessibility and Small Form Factor

At DSE this year we will be showing a Pyramid Americas Flex kiosk with Storm Interface AudioPad. We are in booth 617.

Here is a video of that same functionality demonstrated on the new countertop model kiosk by LG Business.

 

Other Video Examples

Here is small display kiosk equipped with a card dispenser. Just goes to show you can do just about anything in a small space.

 

Here is Shake Shack ordering kiosk — here is our post on Shake Shack

Additional Resources

Retail Kiosk News – Frank Mayer Launches New Website

Point-of-purchase industry leader Frank Mayer and Associates, Inc. reveals new website for 2020

GRAFTON, WI – Frank Mayer and Associates, Inc. recently launched its new website design to provide brands and retailers with an industry-driven experience when accessing detailed information about the company’s solutions in the point-of-purchase industry. The website is found at frankmayer.com

The updated website showcases Frank Mayer and Associates, Inc.’s wide array of work in the merchandising display, interactive kiosk, and self-service kiosk verticals and features a resource page with the company’s latest blogs, white papers, and issues from its industry publication, FMA Magazine. The site also highlights the point-of-purchase company’s longstanding history in an About Us section.

Our new website is comprehensive while also being user-friendly, making it a perfect tool for visitors to easily peruse the extensive scope of work we’ve done for national brands and retailers,” says Cheryl Lesniak, Integrated Marketing Manager. “In addition, the new look is complementary to our brand and illustrates our commitment to custom design and exceptional experience.”

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit  for more information.

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Quick Service Restaurant Trends

kiosk market research

What’s Growing and What’s Not

— original post from explorekeyser

Editors Note: additional data on restaurants from Toast — They recently came out with their Q3 Trends Report and Industry Survey. Toast is the largest POS installation according to a recent market report by Restaurant Owner.

The quick service restaurant industry is one of the most competitive industries existing today. In fact, a quick search on Google shows that there are over 1.8 billion results for “quick service restaurants.” Despite the intensely competitive landscape, several fast food restaurants have been key players for decades and managed to stay on top.

Think of McDonald’s, Starbucks, Burger King, or Subway. At the same time, there are also several quick service restaurant chains that are growing in popularity and challenging the established QSRs for market share. So, which QSRs are growing the most, and what competitors are sneaking up to grab one of the top spots? The pandemic forced the QSR industry to adapt to a lot of change, so which strategies helped them stay on top during a difficult time? In this article, we’ll take a quick look at some of the most successful chains and the biggest quick service restaurant industry trends. In doing so, we’ll get a better idea of what sets these QSRs apart from the rest.

QSR Chains That Get The Highest Sales

quick-service-restaurant-industry-trends

According to a report by the QSR magazine, there are several quick service restaurant chains that bring in high sales. They include:

1. McDonald’s

There’s no denying that McDonald’s is still the king of the fast food industry. The company has been in business for over 60 years and is not only the quick service restaurant with the highest sales, but its annual sale revenue is more than twice the amount of the number two earner, Starbucks. McDonald’s generates a staggering $40 billion in sales each year and remains unshaken by the soaring inflation.

2. Starbucks

Starbucks is another fast casual restaurant chain that needs no introduction. The coffee chain has been in business for over 40 years and has over 30,000 locations worldwide. It has been growing rapidly in recent years, recording annual sales of $13 billion.

3. Subway

Subway is the third quick service restaurant on our list, with annual sales of $10.8 billion. The sandwich chain has been in business for over 50 years and has over 44,000 locations worldwide.

4. Burger King

Burger King is the restaurant chain with the fourth-highest sales. The burger chain has grown rapidly in recent years, bringing in over $10 billion in revenue.

5. Taco Bell

Taco Bell is another quick service restaurant that has grown steadily. The Mexican-style quick service restaurant chain has over $9.8 billion in annual sales and currently has over 7,000 locations worldwide.

6. Wendy’s

Wendy’s is another American household name that has been around for over 40 years and has the sixth-highest sales. The hamburger chain has over 6,000 locations worldwide and brings in annual sales of $9.3 billion.

7. Chick-fil-A

Chick-fil-A is a 70-year-old restaurant chain that specializes in chicken sandwiches. The chain has over 2,000 locations worldwide and generates annual sales of $9 billion. Chick-fil-A is rapidly continuing to open more locations in the US and abroad.

8. Dunkin’

Dunkin’ is the quick service restaurant with the seventh-highest sales. The coffee and donut chain has been in business for over 70 years and has over 11,000 locations worldwide. Dunkin’ generates annual sales of $8.7 billion.

Which Quick Service Restaurants Are Growing The Most?

While the top earners are all doing well, there are several hugely popular chains that are gaining a lot of traction. Here are some of the quick service restaurants that are experiencing the highest growth:

1. Chipotle

Chipotle has specialized in Mexican-style food for over 25 years and has over 2,500 locations worldwide. Chipotle generates annual sales of $7.5 billion and is growing rapidly. In fact, the chain recorded a 24.7% increase in sales in 2021.

2. Sonic

Sonic is a quick service restaurant chain that serves burgers, fries, and shakes. The chain has been in business for over 60 years and has over 3,700 locations worldwide. Sonic generates annual sales of over $5 billion and is growing moderately, with plans to open more locations in the coming years.

3. Little Caesars

Little Caesars pizza chain has been in business for over 50 years and has over 4,000 locations worldwide. Little Caesars generates annual sales of $3.94 billion and is growing rapidly, opening more and more locations.

4. Arby’s

The famous sandwich chain known as Arby’s has had a successful 50 years in the fast food chain business. With over 3,400 locations worldwide, Arby’s generates annual sales of $3.8 billion and is also growing moderately, with plans to open more locations.

5. Dairy Queen

Dairy Queen is a quick service restaurant chain that serves up ice cream and fast food. The chain has been in business for over 75 years and has over 4,500 locations worldwide. Dairy Queen generates annual sales of $3.7 billion and is growing steadily.

6. Panda Express

Panda Express serves Chinese-style food. The chain has been in business for over 35 years and has over 2,000 locations worldwide. Panda Express generates annual sales of $2.9 billion and is growing rapidly, with plans to open new locations in 2022 and 2023.

7. Whataburger

Whataburger is a quick service restaurant chain that serves, you guessed it, burgers. The chain has been in business for over 70 years and has over 800 locations worldwide. Whataburger generates annual sales of $2.6 billion and is growing rapidly, with plans to expand to Atlanta with eight new locations in 2022 and 2023.

As you can see, several quick service restaurant chains are growing, and many of them are not too far behind some of the top earners. We’ll be keeping an eye on how the quick service landscape changes in the years to come.

Quick Service Restaurant Industry Trends of Successful Chains

quick-service-restaurant-industry-trends

 

For every restaurant on the list we just named, there are a million reasons why people flock to their locations and decide to invest in their food. Many of these restaurants first gained traction decades ago and have had years of experience learning what their customers like. While each one has a different success story, there are a few factors that these quick service restaurants have in common:

  1. Offer simple menus:  Most successful fast food restaurant chains have simple menus that allow them to order quickly and easily without spending a lot of time figuring out what they want.
  2. Offer digital ordering options: Quick service restaurants that offer digital ordering options are more successful than those that don’t. Many customers prefer to order online or through an app, and they don’t want to have to wait in line.
  3. Have efficient operations: In an industry where the name of the game is literally quick service, the most successful restaurants have to have more efficient operations. Customers want their food to be made quickly and correctly, and they don’t want to have to wait a long time for their food.
  4. Have a strong brand: If a restaurant has a strong brand concept and imagery, it’s easier to market your brand to the public. Customers want to patronize quick service restaurants that they know and trust, and they are more likely to return to a quick service restaurant that is easily recognizable and they remember visiting before.
  5. Invest in expansion: The quick service restaurant industry constantly changes and evolves. And the quick service restaurants that are growing the most are the ones that are investing in expansion. They’re opening new locations, introducing new menu items, and offering new services.
  6. They’re consistent: Chains that find a way to maintain the traction they’ve already built are the ones that are the most consistent. They offer the same quality food and service, no matter which location you visit.
  7. They’re modern: There’s a reason why most fast food restaurants you go to today feel so much more modernized than they were even ten years ago. Even though this industry is considered casual dining, people are still interested in going to a space that feels fresh and updated, which is why many QSRs offer digital ordering, self-service kiosks, takeout and food delivery services, and other modern amenities.

What Can Other Chains Learn from Top Quick Service Restaurant Industry Trends?

If you are a QSR looking to increase your revenue and compete with the top earners of the quick service restaurant market, the best thing you can do is look to those who have paved the way. What can you learn from the above quick service restaurant industry trends? Here are our takeaway lessons:

  1. Offer simple menus with easy-to-prepare items for customers looking for convenience.
  2. Don’t be afraid to expand your restaurant business. Invest in branching out to new locations.
  3. You need to be consistent to be successful, so offer the same quality of food and service at all locations.
  4. Develop a strong brand identity. This means having a recognizable logo, consistent branding, and a strong marketing strategy.
  5. Be customer-focused. Offer excellent customer service and look for ways to improve the customer experience.
  6. Modernize your business. Offer digital ordering, speed, and efficiency. Invest in well-trained staff, update your in-store design, invest in effective systems and processes, and put quality control measures in place.

Digital Signage Can Help QSRs Modernize

quick-service-restaurant-industry-trends

One of the best ways for QSRs to modernize is by investing in digital signage. Digital signage (such as digital menu boards, self-service kiosks, and drive thru menu boards) can help quick service restaurants in a variety of different ways, including:

  1. Improving customer service: Digital signage can be used to provide customers with the most accurate and updated menu, including information about the ingredients and even allergens. It can also be used to up-sell customers on additional items or services.
  2. Saving time and money: Digital signage can automate ordering, payment, and other processes. It can help quick service restaurants save time and money by reducing labor costs and reducing customer wait times.
  3. Improving branding: Digital signage can display a quick service restaurant’s logo, brand colors, and other branding elements across all signage displays, helping quick service restaurants create a more recognizable and consistent brand.
  4. Generating more revenue: Digital signage can be used to up-sell customers on additional items or services, helping QSRs increase revenue and profits.

Want to Implement Quick Service Restaurant Industry Trends? Take the Next Steps

Digital signage is a great way implement some quick service restaurant industry trends. If you’re looking for a way to improve your quick service restaurant, Keyser can help. We are a leading provider of digital signage solutions. Contact Keyser today to set up digital signage in your business.

 

Curved Displays — Big Video Walls Are Popular

Curved Displays 22Miles

Curved Displays for Video Walls

Good example of curved displays. One of Dizzie candidates is the Peerless-AV project in Oklahoma they did with Ford AV.

This one below is running 22Miles software. 22Miles provides comprehensive technology solutions for digital connectivity, visual communications, media management, and adaptive multi-point interactive experiences. Powered by an immersive, easy-to-use content management software, the process of creating, managing, and enhancing a facility’s designed content has never been as simple.

VIDEO

About Nanolumens

Nanolumens, headquartered in Norcross, Georgia, creates LED displays impactful enough to deliver a truly immersive experience. At NanoLumens, we combine the world’s most powerful LED sign platform with an unparalleled array of visual communication services to produce the world’s most engaging customer experiences – for you and your business. Our brilliant LED displays, designed and built in the USA, are so thin, lightweight and curvable you can put them almost anywhere. With quality backed by an industry leading, 6 year zero-failure warranty, NanoLumens is your collaboration partner from design to implementation and beyond.

 

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Transaction Laundering: Payments’ Big Threat

 

Where there’s a will, there’s a way. Transaction laundering, not to be confused with money laundering, is a pretty big will that has found some

Source: www.pymnts.com

Good read on how proliferation of payment methods coupled with push to emv will radicalize this type of fraud

Windows 10 Kiosk Mode – KioWare 8.33

lockdown browser comparison

KioWare for Windows v8.33 is Now Available!

11/2/2022

KioWare for Windows v8.33YORK, Pa. — A new Windows 10 kiosk mode update of KioWare for Windows has been released. Version 8.33 for Windows is now available with many improvements that work toward the company’s goal of constantly improving user experience.

The updates to version 8.33 of KioWare for Windows include an updated version of KioCall, increased customization for FreedomPay, an additional configuration tool option for the generic keyboard, a fix for display options, and various additional bug fixes.

There were also updates to KioWare for Windows to integrate the Chrome 105 based browser engine. To learn more about these improvements and bug fixes, please click here.

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.

Updated to Chrome 105/CEF 5195

KioWare for Windows has been updated to support Chrome 105/CEF 5195. For a full list of features added to Chrome 105, visit here.

Lite
Basic
Full

Upgraded Version of KioCall

Latest update with bug fixes.

Lite
Basic
Full

Additional Configuration Tool Options for Generic Keyboard Input Devices

Additional configuration options for input devices that use keystrokes as a means to send data.

Basic
Full

Increased Customization for FreedomPay

Additional functionality to refund or select transactions for FreedomPay devices.

Basic
Full

Improved Display Options

Latest update with bug fixes.

Basic
Full

Various Bug Fixes

A variety of other improvements and bug fixes.

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Basic
Full

LG EV Charging Stations – LG Electronics Buys Mango

lg ev charging stations

LG Gets Into EV Charging Stations

From LG Korea — LG Electronics recently signed a stock sale agreement with GS Energy and GS Neotek to acquire a 100% stake in AppleMango Co., Ltd., a company specializing in electric vehicle chargers. LG Electronics will acquire a 60% stake, and Apple Mango will be incorporated as a subsidiary of LG Electronics. GS Energy and GS Neotek will acquire 34% and 6% stakes, respectively.

Apple Mango was established in 2019. From slow chargers to fast chargers, we have the original technology for electric vehicle chargers that respond to various demands in homes and commercial spaces. In particular, it is recognized for its competitiveness, such as securing the proprietary technology required for the design of a slim-type fast charger that greatly enhances the design of the charger and the convenience of installation.

Through this acquisition, LG Electronics will internalize its charger development capabilities. By the end of this year, the electric vehicle charger production line will be built at LG Digital Park in Pyeongtaek-si, Gyeonggi-do, and the supply will be expanded to various customers such as homes, shopping malls, hotels, and public institutions.

In particular, through joint acquisitions with GS affiliates, which not only have the know-how to operate a number of charging stations, but also secure contact points with customers who use chargers, it is possible to secure a stable supply of electric vehicle charging solutions and a sustainable growth engine at once.

GS Energy is expected to accelerate the expansion of its electric vehicle charging business by establishing a value chain from charger manufacturing to charging station operation. GS Energy is continuously expanding its electric vehicle charging service business by launching G-Connect, a joint venture for electric vehicle charging service with GNTel, a domestic charging company last year.


From Engadget Point of View

LG buys its way into the EV charging business

It’s acquiring a charger manufacturing company called AppleMango. LG is jumping into the EV charging business with the acquisition of a South Korean EV battery charger developer called AppleMango, it announced. The move will allow it to


■ Fostering electric vehicle charging solution business as future food… Reinforcement of optimized business portfolio in the electric vehicle era

With the acquisition of Apple Mango as a starting point, LG Electronics will enter the electric vehicle charging solution business and nurture it as a future food source. The strategy is to grow into an integrated solution provider encompassing software and hardware by securing charger development capabilities with this acquisition, in addition to the charging control technology that it has accumulated through its own R&D.

Through B2C and B2B businesses, LG Electronics has accumulated an understanding of customers and spaces in various fields from home to business space. In addition, manufacturing, quality control, A/S, and supply chain capabilities that are recognized in the global market are also expected to be of great help in fostering the electric vehicle charging solution business that requires high reliability.

In particular, not only the technology accumulated in the commercial display field such as

  • enclosure (waterproof and dustproof, etc. stability)
  • display (user-friendly UI/UX)
  • control system (real-time monitoring and content management), as well as energy storage system (ESS) and energy management solutions It plans to provide a differentiated charging solution by combining the power management and heat dissipation technology secured in the energy business such as BECON.

With this, LG Electronics will advance into the electric vehicle charging solution business in addition to the electric vehicle business such as

  • VS Business Headquarters (infotainment)
  • ZKW (lamp)
  • LG Magna e-Powertrain (electric vehicle powertrain) and build a business portfolio optimized for the future electric vehicle era. did it High synergy is also expected with the battery business within the group, which is expected to grow rapidly in the future.

The electric vehicle charging market is expected to grow rapidly due to the growing demand for eco-friendly vehicles. The global electric vehicle charging infrastructure market is expected to grow from $55 billion next year (about KRW 70 trillion) to $325 billion (about KRW 410 trillion) in 2030.

LG Electronics started the advanced development of electric vehicle charging solutions in the CTO sector in 2018. In 2020, GS Caltex supplied an integrated electric vehicle charging management solution to the energy plus hub, a futuristic gas station opened in Seocho-gu, Seoul. Along with preparation, we have accumulated relevant competencies.

LG Electronics started the advanced development of electric vehicle charging solutions in the CTO sector in 2018. In 2020, GS Caltex supplied an integrated electric vehicle charging management solution to Energy Plus Hub, a futuristic gas station opened in Seocho-gu, Seoul. After that, the BS (Business Solutions) business headquarters in charge of the B2B business prepared for commercialization and related competencies. have been accumulating

Ki-moon Baek, Executive Vice President of LG Electronics, said, “Based on our expertise and know-how in the B2B business in the fast-growing electric vehicle charging market, we will continue to provide customized integrated solutions that customers need.”

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Kiosk Mode Software – Renewing Sponsor Sitekiosk

PROVISIO SITEKIOSK KIOSK MODE SOFTWARE

PROVISIO Sitekiosk Software

Providers of Windows and Android software Sitekiosk

PROVISIO Sitekiosk Software is a market-leading kiosk software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines.

Installed Base

PROVISIO Sitekiosk Software has the largest installed base of kiosk software products worldwide.

Lockdown browser & kiosk software for safeguarding public access Internet-PCs, Displays and Tablets. Protects the browser and operating system against manipulations.

Now featuring IE & Chrome browser engine, and Windows 10 support!

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Click for customer reference list

More information

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Kiosk Mode Lockdown Browser – – Android Kiosk Software Released

lockdown browser comparison

Lockdown Browser Software for Android

Full article on kioware.com – with thousands of licenses deployed KioWare is one of the top two browser lockdown aka Kiosk Mode kiosk software packages. For more information email [email protected]

lockdown browser kioware

lockdown browser kioware

In Brief

  • Android 11 Now Supported
  • Remote Monitoring Communication enhancements
  • Migration from older versions enhanced support
  • The usual requisite clean up this and that.

KioWare for Android Version 4.1 Released

2/25/2022

YORK, Pa. — A new version update of KioWare for Anrdoid has been released. Version 4.1 for Android is now available with many improvements that work toward the company’s goal of constantly improving user experience.

Improved Location Services

The location services have been upgraded to use high-accuracy device location for more precise triangulation.

Manual Migration from Older Versions of KioWare for Android

Manual migration backups on updates have been enabled for any version of KioWare for Android 3.24 or earlier.

Upgraded Communication with KioWare Server 5.0

Implemented improved communication and integration between KioWare Server 5.0 and KioWare for Android.

Upgraded App to Support Android 11

KioWare for Android now supports the new Android 11 operating system.

Added Migration Backup Assistance

Migrations from version are now being backed up by a settings file to prevent the loss of user settings when updating KioWare for Android.

Various Bug Fixes and Updates

Among the major updates to KioWare for Android 4.1 comes other routine maintenance updates and addressing bugs reported in the previous version of KioWare for Android.

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.

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Kiosk Mode with Edge – How To – Microsoft Windows Common Problems

Edge Kiosk Mode
What Is Edge Kiosk Mode

Kiosk Mode

Kiosk Mode Lockdown Windows

Editors Note:  As much as we appreciate Microsoft supporting some sort of kiosk mode we can’t help but wish they could recommend “assistive” products like KioWare and Sitekiosk which eliminate the “learned my lesson” or didn’t.  Companies who have spent years analyzing and dealing with the situation have a much more robust, time-saving and cost-effective solution. There are more complex solutions such as Nanonation and 22Miles which can also be used depending on the situation.

  • Kiosk Mode Software Providers
    • KioWare software for lockdown and remote monitoring
    • Esper Android Cloud Solutions
    • Sitekiosk – Android and Windows lockdown, remote management and CMS for digital signage

Over the last 25 years we have seen repeated recurring cycles of company network technicians bored with their current tasks and deciding that by reading a few articles and running a test on their PC that they are perfectly knowledgeable.  No offense but one critical credential for any supplier/provider is “how many times have you been hacked?”.  Unless you have been hacked, repeatedly, you are essentially a neophyte.

Finally, no offense but it is worth considering Android for in-house locked down access. Active Directory is one vector to consider eliminating.

From KioWare — Two big gotchas of browser Kiosk Mode is user session management and crash management.

On a public use self-service kiosk, it is important that any trace of the previous user be deleted when done (cookies/cache/files).  It is also important for the application to reset to its start page for the next user.  While the web content could be programmed to do both of these, they usually do not.  KioWare fully handles these issues as well as additional user session functionality.

While certainly more commonplace when web content used Flash that leaked memory and crashed after x hours, it is still common for web content to not be stable over long periods of time.  KioWare has a service that runs in the background that does nothing but ensures that KioWare and the application is happy.  Restarting or rebooting when they are not.

And also, depending on the application, there are other gotchas, but these two are the big ones.

 

From SiteKiosk —  Microsoft provides a basic lockdown solution that misses many key features that kiosk software like SiteKiosk provides for a successful deployment of kiosks, public computers and digital signage screens.
Different devices in public locations require different designs and layouts.  Kiosk software like SiteKiosk come with different layouts, customizable browser designs and a design tool to create custom user interfaces without programming skills. Microsoft’s kiosk solution might require you to consult with a web developer if you require a certain design of your start screen. 
Especially for larger deployments and for managing interactive screens, a Cloud-based remote management, monitoring solution adds value for administrators to remotely update the configuration and the content on the remote clients without local human intervention. Similarly, important information, notifications and logs can be accessed by administrators remotely.
Kiosk software adds necessary system monitoring and maintenance features out-of-the-box. A software watchdog feature in SiteKiosk monitors the system and restarts it within seconds if needed. 
To protect business and user data, kiosk software like SiteKiosk also provides a session reset feature to reset the system after a pre-configured idle time and/or upon clicking a logout button by the user. 
All browser and application windows will be closed, all user traces will be deleted (history, cookies, and cache), and the SiteKiosk browser returns to the Start Page.
Most kiosk software products and remote management solutions for kiosk systems can be tested before purchasing. 

Edge Kiosk mode device setup Endpoint Manager

You will need to follow the steps in Microsoft document about “Deploy Microsoft Edge Legacy kiosk mode” (1-17-2020). In short, you would need to create the following:

  • a device restriction profile with Edge browser settings
  • a Windows 10 platform, kiosk configuration profile with the applications to be run by Windows Kiosk Device.

Examples of Kiosk Configuration Profile:

kiosk mode edge – Windows 10 Kiosk Troubleshooting Common Problems

 

 

The easiest way to configure the application launched in Kiosk mode is using AUMID application as shown:

kiosk mode edge – Windows 10 Kiosk Troubleshooting Common Problems

 

You may want to check one application as the default app and it will be automatically launched at sign-in time.

 

kiosk mode edge – Windows 10 Kiosk Troubleshooting Common Problems

 

 

Besides the Troubleshooting guide from Microsoft document, Troubleshoot kiosk mode issues.

I have observed the other common setup problems, which prevent Windows 10 Kiosk mode from working properly.

 

KIOSK MODE SETUP COMMON PROBLEMS

  1. Incorrect Local Sign in Account Name.
  • Whatever sign-in account we configured in Kiosk Profile, that account has to be accessible at targeted kiosk device.
  • If we set up the Kiosk Profile with local sign in account, it has to be existed as local account in targeted windows 10 device,

In the following example, the “LocalKioskUser” account in profile matching to the Computer Management – User account named LocalKioskUser on target kiosk device:

kiosk mode edge– Windows 10 Kiosk Troubleshooting Common Problems

 

  1. Local Kiosk Account is member of the local “Administrators” group

The sign-in local account must not be a member of the Administrator group.

If it is, windows will operate in normal mode.

  1. Edge Chromium is installed instead of Edge Legacy

You will need to uninstall Edge Chromium because the engine which runs the Windows Kiosk Configuration Profile is originally designed for Edge legacy.

This may change in the short future but up to this point of time, you have to use Edge legacy for Windows 10 Kiosk mode. (For more information on Edge Chromium vs Edge Legacy, you could read another article here)

 

  1. There is mismatch in “Use Microsoft Edge kiosk mode” setting in the Device Restriction Configuration Profile and Kiosk Configuration Profile. You need to configure these 2 profiles in accordance with each other.
  2. By default, the “Device restrictions” configuration profile has the value of “Use Microsoft Edge kiosk mode” is set to No:

kiosk mode edge – Windows 10 Kiosk Troubleshooting Common Problems

Changing the “Use Microsoft Edge kiosk mode” to the appropriate kiosk option matching with the Kiosk Configuration Profile as shown in the following example image:

kiosk mode edge

kiosk mode edge

 

  1. Autopilot Profile is missing If you deploy image by Autopilot.

It is used for initial kiosk setup, no specific setting is required but the profile itself.

  1. Reboot is not proceeded on kiosk device after a change in kiosk profile setting.

 If all of the above configuration settings are setup correctly and kiosk mode is still not working as  expected, the Device may need to be synchronized with Endpoint Manager and reboot to have kiosk profile updated with new setting change.

 

Result example, Windows 10 Kiosk with Bing Weather autolaunch.

  • Sign-in as localkioskuser

thumbnail image 9 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  • After about 2 seconds, the Bing Weather will be automatically launched as shown:

thumbnail image 10 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  •        After about 3 to10 seconds, the Bing Weather detail screen will be impressively shown.

thumbnail image 11 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

  • To get other apps, you could move your mouse to the top right corner to close the current app, and then, open another one.

thumbnail image 12 of blog post titled MEM – Windows 10 Kiosk Troubleshooting Common Problems

 

To Repurpose kiosk devices:

Once the assigned access feature, (kiosk mode) with multi-app configuration is applied on the device, certain policies are enforced system-wide, and will impact other users on the device. You will need to reset to factory default or reimage devices to clear all the policies.

Running Windows 10 Kiosk by Edge Chromium

An initial set of kiosk mode features are now available to test with Microsoft Edge Canary Channel, version 87. You can download Microsoft Edge Canary from the Microsoft Edge Insider Channels page as shown here:

Kiosk Association Recommendations for Microsoft Internet Edge Kiosk Mode

Rather than prove your knowledge of Microsoft tools (which come and they go much like Google), the better path whether you are running Windows or running Android is to utilize some purpose built lockdown browser tools that come with a ton of more granular control, device control, remote monitoring and more.  Much better long term support as well. Sitekiosk and KioWare are excellent options and will save you time, money, keep you safer and give you reports on activity.

 

Kiosk Mode Lockdown Browser – for Android + Windows 10

lockdown browser kioware kiosk software

Windows 10 Kiosk Mode & Android Kiosk Mode

New Releases from KioWare!

Windows 10 Kiosk Mode

Windows 10 Kiosk Mode

The month of February was an exciting time for KioWare as we saw not one, not two, but THREE new versions of our kiosk lockdown and management software! Whether you are an existing KioWare customer or are just interested in learning more, you can find more information about those releases below:

Windows 10 Kiosk ModeLearn More »

KioWare for Windows v8.30
The update to KioWare for Windows includes updates that greatly improve efficiency including:

      • Added Integration with KioWare Server 5.0
      • Added Flexibility for Device Data Uploads
      • Updated to Chrome 98/CEF 4758
      • Updated KioTouch Support, and more!
      • KioWare for Android v4.1

      The latest version of KioWare for Android features a variety of new updates and features that will improve user experience by offering:

      • Improved Location Services
      • Manual Migration from Older Versions
      • Upgraded Communication with KioWare Server 5.0
      • Upgraded Support to Android 11, and more!

KioWare for Android 4.1Learn More »

KioWare Server & KioCloud 5.0Learn More »
KioWare Server 5.0
The newest version of KioWare Server is a total rewrite of KioWare’s kiosk management software. KioWare Server 5.0 offers many new and updated features including:

        • Database Updates
        • Significantly Improved UX
        • Improvements to Functionality at Every Level
        • And more!

KioWare for Chrome OS | KioTouch | KioWare OS
KioWare locks down your Chrome Operating System into a secure kiosk. It works with Chrome’s existing kiosk mode and adds features like pop-up window control, session management, and more.

KioTouch, a revolutionary, touchless interface solution for self-service kiosks, empowering users to access your kiosk without health risk.
KioWare OS is KioWare Kiosk System Software integrated into the firmware of a single board computer for space-saving flexibility with uncompromised power.
Learn More »

Learn More »

Want to talk to somebody about KioWare?Contact our Sales Team by emailing us at [email protected] today!

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For more information you can always email [email protected]

Kiosk Mode, Windows 10 & JAWS Software

Windows 10 Kiosk Mode

Kiosk Mode Software

Latest release from KioWare for Windows 10 Kiosk Mode is available. KioWare for Windows Version 8.29

Editors Note: We’ve used, installed, deployed and managed 100s of KioWare deployments over the years and we recommend. Major clients such the SSA picked KioWare for a good reason. Generally many companies will attempt to use in-house resources to do the application. If there are usability, accessibility, security, PCI or god forbid, actual transactional devices, the inhouse benefits greatly from having a readymade platform on which to build their application.  It’s like getting device drivers in Windows and not having to write them, except these drivers are for your browser.

In Brief

  • Lite is $70/license and Basic is $135
  • Blocking pop-up and all table, domain & page list, file downloads, dialog
  • Full browser and OS lockdown
  • Data management – clear all types of data, user sessions, automatic logoff, attract screens
  • Accessibility include Nav-Pad Storm device support, screen magnification and JAWS Software for screen reader
  • Device support — Magstripe Readers, EMV Compliant, Chip Devices, Security Mats/Proximity Switches, RFID/NFC, Devices, Multiple Monitors, Bill Acceptors/Card Dispensers, Flatbed Scanners
  • Full remote management capabilities
  • Full online specifications
  • Custom applications on demand

YORK, Pa. — A new version update of KioWare for Windows has been released. Version 8.29 for Windows is now available with many improvements that work toward the company’s goal of constantly improving user experience.

E-Seek M500 ID Scanner & Digital Persona Fingerprint Scanner

KioWare for Windows now supports the E-Seek M500 ID Scanner. You can learn more about this device and its functionality by clicking here. KioWare for Windows also supports the DigitalPersona Fingerprint Scanner.

Rotate Option to Chrome Logs

The latest version of KioWare for Windows can now be configured to keep old Chrome log files to be referenced at a later date when launching KioWare. In the past, these log files were truncated after launching KioWare and not easily accessible if they required referencing in the future.

Improvements to Cookie Processing

KioWare for Windows 8.29 has improved the cookie handling process. Cookies collected by a user during a kiosk session and cleanup of those cookies at the end of the session is now more efficient.

Tab Accessibility Function for Toolbars

A new accessibility feature for accessing toolbars within KioWare has been added. Kiosk deployers are now able to “tab” between toolbars within KioWare, making it easier to interface via keyboard.

Other Bug Fixes and Minor Updates

Implemented bug fixes and other minor updates including an update to Chrome 91/CEF 4472 and improvements to Shift4 integration.

You can download and try for free

Will you be securing an Android device?

KioWare for Android »

Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 130 countries with project deployments that range from a handful to many thousands of kiosks.

Related Links

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Mobile Kiosk by Kiosk Embedded Systems

Mobile Touring Kiosk

Mobile Kiosk

Mercury’s latest compact version is portable, cost-efficient for shipping, easy to set up at any location, and can be transported in a flight case, six-on-one Europalette. Mobile Touring Kiosk includes peripherals for an Epson 3500 Printer and a QR Code Scanner. The main purpose of the kiosk is to print tickets and badges, integrate a face recognition application, and scan access control for pre-reservations at entry points. From kiosk.eu

mobile kiosk

mobile kiosk

Mercury EK Series is a standard kiosk design series providing off-the-shelf enclosures that can accommodate a wide array of configurations. This design features a 15.6-inch or 21.5-inch LCD mounted in portrait or landscape presentation. Enclosure base options include a full-height pedestal for free-standing deployment or a smaller base option for compact countertop installation needs.

The Mercury combines a brilliant Projective Capacitive (PCAP) touch display paired with a flush-mounted PC, providing all-in-one space efficiency. The zero-bezel flush face and minimalist lines complement any retail or hospitality setting. Mercurytransaction component options include a side-mounted payment device (multiple), a receipt printer, a 2D barcode scanner, and a proximity sensor.

All components in the Mercury (except the preferred payment device) are manufactured by KIOSK’s Parent Company, Posiflex. Posiflex is a World Leader in Point of Sale terminals and related POS componentry. They are best known for highly reliable devices with lifecycles that far exceed industry averages. Because the enclosure metals and components are self-supplied (and stocked), KIOSK can provide attractive pricing and lead time on this popular design series.

VIDEO

An example of Kiosk Embedded Systems technology — Sodaclick AI-powered signage platforms enable voice-activated transactions

 

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Ticket Kiosk at IAAPA This Month

ticket kiosk Olea

Ticket Kiosk at IAAPA

ticket kiosk outdoor

ticket kiosk outdoor

The IAAPA show is coming up in a few weeks. If you want to see the latest in Indoor and Outdoor kiosks Jared Epstein will be there along with several of our kiosks in our partner booths. We’re showing ticket and wristband printing as well as food ordering. Jared will also have images of some not yet released projects and new Kiosk models coming early 2023 aimed squarely at this market.

  • Geneva – Connect&GO (#2036)
  • Centaman (#4640)
  • Austin FS – PDC/Identicard (Brady Corp) (#4052)
  • Austin DT – Viva Ticket (#4800)
  • Milan Landscape (older) – OCCC Lobby near escalator down to show

For more information or to arrange a meeting email [email protected]

Ticket Kiosk ROI

Installing ticketing kiosks on off-site locations can increase revenue by offering more distribution locations for customers to visit. This also contributes to lower infrastructure costs by making these transactions automated. In addition, ticketing kiosks allow owners to easily and effectively communicate with their customer base through well-constructed applications. These provide the ability to update content on special promotions, up-sell items and introduce new product or service offerings. Having the ability to communicate with customers increases revenue and the amount of sale per transaction.

VIDEO

Ticket Kiosk Model with Wristbands

Another Ticket Kiosk Model

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Wristband Printers at IAAPA

kiosk wristband printer

Visit Microcom at IAAPA booth #6135

Microcom is introducing our new thermal kiosk printer for RFID wristbands. Our model 485TM is ideal for printing and encoding water-resistant wristbands on-demand from self-service kiosks.  If you want to contact Microcom in advance to set up a meeting time email [email protected]

kiosk wristband printer

kiosk wristband printer

Microcom manufactures durable thermal printers, color laser printers, kiosk mechanisms, and custom solutions deployed throughout the world. Since 1982, we have engineered and manufactured our products to operate continuously and provide years of consistent service. We are a leading innovator of RFID printing solutions. Our mission is to create long-term customer relationships by providing the industry’s most cost effective and highest quality printing solutions. For more information, please contact the Microcom sales team at [email protected] or give us a call at (740) 548-6262 (option 1) to set up a free consultation.

 

 

 

 

RFID Tag Printer VIDEO

 

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