Amtrak Customers Frustrated After Outage Halts Ticket Sales

By | October 6, 2014
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Last Updated on July 5, 2022 by Craig Allen Keefner

Amtrak said customers should allow extra time to buy a ticket from an agent at the station.

Source: newyork.cbslocal.com

Looks like the entire ticketing system went offline. The kiosks were fine but nothing to talk to at the main office. I think this is homegrown ticketing system and I also think it is a pretty static system.  Might be code in it that no one knows anymore in it e.g.

Author: Craig Allen Keefner

With over 40 years in the industry, Craig is considered to be one of the top experts in the field. Kiosk projects include Verizon Bill Pay kiosk and thousands of others. Craig was co-founder of kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global -- Currently he manages The Industry Group