Amtrak Customers Frustrated After Outage Halts Online, Kiosk Ticket Sales – CBS New York

By | October 6, 2014

Amtrak said customers should allow extra time to buy a ticket from an agent at the station.

Source: newyork.cbslocal.com

Looks like the entire ticketing system went offline. The kiosks were fine but nothing to talk to at the main office. I think this is homegrown ticketing system and I also think it is a pretty static system.  Might be code in it that no one knows anymore in it e.g.

Author: Staff Writer

Craig Keefner is the editor and author for most Kiosk Association and kiosk industry. With over 25 years in the kiosk industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.