Amtrak Customers Frustrated After Outage Halts Online, Kiosk Ticket Sales – CBS New York

By | October 6, 2014

Amtrak said customers should allow extra time to buy a ticket from an agent at the station.

Source: newyork.cbslocal.com

Looks like the entire ticketing system went offline. The kiosks were fine but nothing to talk to at the main office. I think this is homegrown ticketing system and I also think it is a pretty static system.  Might be code in it that no one knows anymore in it e.g.

Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.