Why Use Lockdown for User Interface?

By | August 31, 2025

Last Updated on August 31, 2025 by Craig Allen Keefner

Browser and PC Lockdowns Reason for Existence – Fortnite

User hacking kiosk

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Feb2020 – We hear it all the time from the IT departments.  “We can handle that situation”.  We applaud the confidence but we continue to be entertained by photos like below where semi-determined users take advantage of that confidence in order to entertain themselves at your local self-service checkout kiosk.  We have many photos like this you can run by your IT department. For reference we used to work and manage a large IT department. We said the same things and suffered the inevitable fate later.

Our recommendation is to at the very least delineate the capabilities of kiosk software that KioWare or Sitekiosk provide. At least catalog potential operational requirements. Better yet buy a copy and have your IT wizards provide the same functions. It’s all they do and they do it well. We suspect your IT department has a multitude of issues to focus on. Specific expertise and continued support and modifications are likely not their primary functions.

Thanks to Frank at Olea Kiosks for bringing to our attention.

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Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk