Is a Custom Kiosk Design Right for You? 

By | December 23, 2025
Custom kiosk innovations

Kiosk Innovations on Custom Kiosk Design

When it comes to kiosk deployment, one of the first strategic decisions companies face is whether to choose an off the shelf model or invest in a custom built design . The short answer is simple. If you’re deploying only a few units or kiosks play a smaller role in your business, a standard model may be suitable. But for medium or large scale deployers where brand identity, differentiation, and exclusive functionality matter, a custom kiosk design can be a major competitive advantage.

Brand Identity Belongs to Your Business

For many deployers, especially those reselling a kiosk solution as part of their product, brand identity is everything. In many industries, a kiosk is one of the few tangible touchpoints a customer interacts with, making it an extension of your brand.
Companies invest heavily in brand equity, visual design, user experience, and the value connected to their product. A standard kiosk in the market can cause:
  • Competitors to appear identical
  • Your brand investment becomes diluted
  • You may find yourself showcasing the same kiosk as your competitors at tradeshows or customer sites
A custom design ensures your kiosk reflects your brand, your colors, your architecture, and user experience rather than blending in with the rest of the market.

Differentiation

One of the strongest arguments for a custom kiosk is differentiation. When multiple companies use an off the shelf kiosk, the product experience often becomes a commodity, leaving price as the only point of distinction. That’s a losing battle.
A custom kiosk enables differentiation that actually matters to your customers, such as:
  • Usability, which reduces error for users, increases ROI, and lowers stress on staff
  • Aesthetics, which increase brand credibility and drive higher engagement with the kiosk
  • Smaller or more refined footprint
  • Faster and more intuitive user experience
  • Improved serviceability and maintenance
When customers can instantly recognize your kiosk, you’re not competing on cost, you’re competing on value, innovation, and user experience.

Purpose Built Solutions

Standard kiosks serve many use cases, industries, and environments which means they’re general, but general rarely equals optimal. Your deployment may require specific components like durability, accessibility, and security features that a standard unit can’t fully support.
Custom engineering provides:
  • A kiosk sized, shaped, and designed for your environments
  • Component sets organized for maximum performance
  • Hardware designed around how your users interact with the product
  • A refined, integrated solution
If you want the best product in your category, purpose built design is almost always the path that gets you there.

How Kiosk Innovations Approaches Custom Design

At Kiosk Innovations, we specialize in thoughtful design, a process that begins with listening. Every deployment, industry, and workflow is different, which is why we work closely with each client to understand what matters most:
  • Aesthetics and brand presence
  • Ease of use
  • Security
  • Footprint limitations
  • Overall visibility and customer engagement
  • Serviceability
  • Budget and long term goals
By valuing long term partnerships, we ensure the solution we engineer is not only functional, but truly aligned with your business objectives. Our team brings decades of experience designing kiosks that are innovative, reliable, and tailored to the exact needs of each deployment.
If you’re looking for a kiosk solution that reflects your brand, stands out from competitors, and is built specifically for your use case, a custom design may be the right strategic move and Kiosk Innovations is here to help you build it.

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Author: Staff Writer

With over 40 years in the industry, Craig is considered to be one of the top experts in the field. Kiosk projects include Verizon Bill Pay kiosk and thousands of others. Craig was co-founder of kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global -- Currently he manages The Industry Group