KIOSK November 2025 Update: Building Smarter, More Human-Centered Self-Service Solutions
Company Overview
KIOSK Information Systems highlights major innovations, partnerships, employee features, and technology updates shaping its self-service and automation solutions for retail and beyond. Original article is available on LinkedIn.
Partnership Spotlight: Open Lockers
KIOSK partners with Open Lockers to redefine contactless order pickup for retail and restaurants.
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Smart lockers feature individually controlled compartments and door screens for secure, branded customer interactions.
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Integrated with POS systems for real-time tracking and automated notifications.
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Benefits include labor savings, hygiene, and improved customer experience.
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KIOSK supports design refinement and large-scale manufacturing to scale the technology.
Solution Feature: Automated Returns Kiosk (ARK)
The ARK system simplifies retail returns through self-service kiosks.
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Addresses high in-store return volumes (~17.6% of online sales).
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Automates scanning, selection, and deposit steps for quick processing.
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Frees staff for higher-value tasks such as customer assistance or upselling.
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Two models (classic and compact) adapt to different store spaces.
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Enhances brand perception and loyalty by making returns effortless.
Industry Insights: Empathy in Self-Service Design
KIOSK emphasizes human-centered design as key to effective automation.
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Empathy-driven prototypes improve accessibility for vision, mobility, and neurodiversity.
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Design choices—from lighting to interface layout—are informed by user observation.
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Goal: create intuitive, inclusive kiosks that build trust and emotional connection with users.
Tech Update: Transition to Windows 11
With Microsoft ending Windows 10 support:
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Upgrading to Windows 11 is critical to maintain compliance and security.
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Extended Security Updates (ESU) are available for up to three years post-support (total $427, increasing annually).
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KIOSK advises clients to assess compatibility or plan hardware upgrades.
Employee Spotlight: Theresa Hunter
Theresa Hunter, Product Owner/IT Functional Lead, is recognized for her leadership and innovation.
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Delivered major software solutions for clients such as IVS, Monie Corp., Penske, and Carnival.
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Transitioned from accounting to IT, inspired by her mentor.
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Outside work, she enjoys Zumba, martial arts, volunteering, camping, and sports.
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Her story underscores lifelong learning and growth through stepping beyond comfort zones.
Upcoming Event: NRF 2026 — Retail’s Big Show
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Date/Location: January 11–13, 2026, New York City, Booth #6221
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KIOSK and Posiflex will showcase next-generation retail automation solutions.
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The event will highlight how self-service kiosks enhance efficiency and elevate customer experience.
Related Kiosk Information Systems
- Kiosk Information Systems: Innovating Self-Service Solutions
- Kiosk Information Systems Virtual Tour
- Information Kiosk aka Info Kiosk
