Understand Service Options The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought: 35 % of kiosk failures are caused… Read More »
Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More »
Why Kiosk OEMs Should Build Field Service Offerings I continue to be surprised as to why most kiosk OEMs in the US do not offer field services to the customers who bought and installed their kiosks. As the “factory”, it is YOUR RIGHT to earn this service revenue. Why give it away? And no, an extended warranty is… Read More »