Category Archives: Kiosk Service

The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought:

35 % of kiosk failures are caused by lack of preventive cleaning (based on survey)

Remote diagnostics can reduce on-site visits by 40%

Average OEM extended warranty extension cost = 8–12% of equipment cost per year

Best Advice
The best advice for kiosk service, warranty, and maintenance programs according to resources and best practices from kioskindustry.org includes investing in a comprehensive mix of standard warranty coverage, extended warranty options, regular preventive maintenance routines, and robust technical support plans. Ensuring these elements are managed proactively helps minimize downtime, reduces repair costs, and maximizes kiosk lifespan.

Warranty Recommendations
Most OEMs offer a standard warranty (typically 12 months) covering parts and software, with extended options for up to three or five years, often sold in annual increments.

Extended warranties commonly provide benefits like advance replacement parts shipped overnight, free phone support, and faster problem resolution, but might exclude consumables (e.g., printer paper), accidental damage, or operator neglect.

Always review what components are covered—printers, scanners, screens may have separate manufacturer warranties—and verify field service options like onsite repair vs. depot repair (requiring shipment to factory).

IRS Tax Kiosk Program Shifts in 2025 — What Taxpayers Need to Know

The Cost of Poor Service for Kiosks In 2025, a long-standing in-person service option for U.S. taxpayers quietly came to an end — the Internal Revenue Service’s self-service Taxpayer Assistance Center (TAC) kiosks. After years of mixed performance and declining usage, the IRS has officially discontinued its kiosk program at physical offices nationwide. Insights — classic reverse case… Read More: IRS Tax Kiosk Program Shifts in 2025 — What Taxpayers… »

ATM Geeks sharpens service expertise for a rapidly evolving payments industry

ATM Geeks addresses the rising demand for servicing cash handling equipment. As payment technology continues to evolve, consumers now have more ways than ever to pay for goods and services. While digital and contactless payments are expanding, automated teller machines (ATMs), first introduced in the 1960s, remain a vital component of the global payments ecosystem. Nick Mehdi, founder… Read More: ATM Geeks sharpens service expertise for a rapidly evolving payments… »

Wireless Modem Kiosk News – OptConnect Acquires DPL

OptConnect Acquires DPL Wireless: A Shift Toward Intelligence-First IoT The acquisition of **DPL Wireless by OptConnect signals a meaningful evolution in the IoT connectivity market—particularly for unattended infrastructure such as ATMs, kiosks, vending, micro-markets, lockers, and EV charging. This is not a scale-for-scale deal. It is a vertical intelligence play. DPL Wireless has long specialized in ATM and… Read More: Wireless Modem Kiosk News – OptConnect Acquires DPL »

Cash Acceptance vs. Cashless Transaction Costs – Part 2

Comparing the Hidden Costs of Cash vs. Cards Part 1 in this article series explored the various costs to the merchant associated with accepting credit cards. In this part, we pivot and take a closer look at cash acceptance costs. Insight – Card swipe fees have grown to become one of the largest operating costs for retailers, but… Read More: Cash Acceptance vs. Cashless Transaction Costs – Part 2 »

Cash Acceptance vs. Cashless Transaction Costs – Part 1

In Depth Look at Costs for Cash and also Cashless Cash is not “free,” and cashless is not “simple.” The lowest-cost payment strategy depends on volume, risk profile, service design, and deployment scale — not headlines. Overview As self-service kiosks continue to replace staffed transactions across retail, QSR, government, healthcare, and unattended payment environments, one question consistently resurfaces:… Read More: Cash Acceptance vs. Cashless Transaction Costs – Part 1 »

Should You Enable Cash Payment At Your KIosks

Should the Operator of a kiosk enable cash payment at their kiosks? Such a question appears to be broad – because it is – and irrelevant to some readers – because it is! Because just like “there’s an app for that”, there’s a kiosk for that; there is a wide application space for kiosks. Many kiosk categories won’t… Read More: Should You Enable Cash Payment At Your KIosks »

Part Two — SMB Service Selection Framework for Kiosks

Part Two – Selection Framework Editors Note — This post has two main sections — Writer+AI and Writer Only— How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their own proclivities actually. Our first… Read More: Part Two — SMB Service Selection Framework for Kiosks »

PART One — SMB Service Selection Framework for Kiosks

Introduction: Why Service Decisions Matter More Than Hardware Price Editors Note — This post has two main sections — Writer+AI and Writer Only — How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their… Read More: PART One — SMB Service Selection Framework for Kiosks »

Why “Faster Kiosk Delivery” Doesn’t Mean Faster Deployment

Kiosk Installation and Deployment Checklist Organizations often assume that speeding up kiosk manufacturing will accelerate their rollout. In reality, the true constraint isn’t production—it’s site readiness. Deployments stall when construction, power, networking, integrations, and staff workflows are not fully prepared. Getting hardware earlier actually creates new problems: kiosks sit idle in storage, components get misplaced, operational teams scramble,… Read More: Why “Faster Kiosk Delivery” Doesn’t Mean Faster Deployment »

Kiosk Service – Kiosk Warranty and Kiosk Maintenance

kiosk-service-warrant-maintenance-best-advice

Understand Kiosk Service Options The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought: 35 % of kiosk failures are… Read More: Kiosk Service – Kiosk Warranty and Kiosk Maintenance »

SMB Service Solutions Small and Medium Business

Service Series — Small and Medium Business Options Kiosk Service Options for SMBs Upon deciding to deploy self-service kiosks, Small and Medium Businesses (SMBs) a critically important decision to make, and that is how to service the kiosk in the field post installation. While this decision might seem straightforward at first, it is a complex decision that starts… Read More: SMB Service Solutions Small and Medium Business »

How to Build a Field Service Offering for Kiosk OEMs — From Blueprint to Market Launch

The Process of Setting Up a Field Service Offering A practical guide for OEMs turning after-sales support into a 50%-margin growth engine. In a previous article, I’ve outlined and elaborated on the reasons why a kiosk OEM should consider launching their own field service offerings. These entail financial benefits to the OEM, Total Cost of Ownership benefits to… Read More: How to Build a Field Service Offering for Kiosk OEMs… »

Wireless Promo — Get Complimentary Trial With Promo Code

Complimentary Trial Kit With KioskIndustry Promo Code First things first — here is the promo code and contact information for your complimentary Hercules Duo trial kit with Remote Restart. Contact Dennis below for more information, and take advantage while it is available. It will be withdrawn after the first 100. DPL Wireless Complimentary Trial kit including Hercules Duo with Remote… Read More: Wireless Promo — Get Complimentary Trial With Promo Code »

Service Offerings Kiosk OEMs: Why They Matter & How to Build Them

Why Kiosk OEMs Should Build Field Service Offerings I continue to be surprised as to why most kiosk OEMs in the US do not offer field services to the customers who bought and installed their kiosks. As the “factory”, it is YOUR RIGHT to earn this service revenue. Why give it away? And no, an extended warranty is… Read More: Service Offerings Kiosk OEMs: Why They Matter & How to… »

2025 Restaurant Tech Report Canopy

What Customers Want From QSR Technology and Where Brands Fall Short The 2025 Restaurant Tech Report by Canopy provides a nuanced look at how technology is shaping customer experiences in the quick-service restaurant (QSR) sector, highlighting both benefits and ongoing challenges. Canopy, a provider of remote monitoring and management (RMM) software for connected products, recently released a report… Read More: 2025 Restaurant Tech Report Canopy »

Kiosk Rollout Chronicles – Ten Steps to Success

A Framework for Successful Kiosk Rollouts An article on kiosk deployment by Ken Rogers – Principal/General Manager – Deployment Logix Inc. Nice comment from KIOSK Information Systems on LinkedIn my original kiosk manufacturer. At Kiosk Information Systems, we couldn’t agree more with the insights of this article on the complexities of kiosk deployments. As a leader in the… Read More: Kiosk Rollout Chronicles – Ten Steps to Success »

Kiosk Service – Kiosk Support Done Right

An airport check-in area with multiple self-service kiosks displaying Out of Order signs underscores a disruption in kiosk service. A row of airline check-in counters with digital screens glows softly in the background, while natural light pours through large windows, illuminating the scene.

Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More: Kiosk Service – Kiosk Support Done Right »

Kiosk Tech Support and Service with Mobile Video

Kiosk Tech Support Tool “Show and Tell” by Advanced Kiosks Introducing our innovative Show & Tell EZ Support to upload your video explanation of your issue directly to our technicians! Getting technical support for your kiosks when they have a problem can often be a problem in itself. Where is the serial number What number do I call… Read More: Kiosk Tech Support and Service with Mobile Video »

Kiosk Service Webinar

Self-Service Kiosk Service News Having a hard time keeping up with the service support required by your clients? Join Pitney Bowes service delivery experts, Michael Mack and Ron Turlington alongside Craig Allen Keefner as they share details on current service staffing changes and how Service Delivery Innovation can improve your client experiences. https://lnkd.in/giBB3ix2 #servicedelivery #servicesupport #globalservices #pbemp Here is the signup link Interesting angle on service automation —… Read More: Kiosk Service Webinar »

Pitney Bowes Kiosk Services – Kiosk Service Solution Introduction

Pitney Bowes Kiosk Services Too often kiosk service or Point-Of-Sale service, installation, training and logistics are an afterthought or just another wrap-up detail. For long running projects it is crucial. For pilots it is crucial. The kiosk association is happy to introduce Pitney Bowes as one of our Gold sponsors. They will have multiple people at the upcoming… Read More: Pitney Bowes Kiosk Services – Kiosk Service Solution Introduction »

Understanding Soft and Hard Services

Kiosk Service, Kiosk Maintenance and Kiosk Installation

Kiosk Service and Kiosk Installation are red-headed stepchild Update for kiosk service and kiosk warranty, November 2025 To help assist kiosk OEMs as well as Small Business and Medium Business we have put together new Service Series. Service Series How to Build a Field Service Offering for Kiosk OEMs — From Blueprint to Market Launch Service Offerings Kiosk… Read More: Understanding Soft and Hard Services »