Kiosk Service – Kiosk Warranty and Kiosk Maintenance

kiosk-service-warrant-maintenance-best-advice

Understand Kiosk Service Options The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought: 35 % of kiosk failures are… Read More »

Kiosk Service – Kiosk Support Done Right

An airport check-in area with multiple self-service kiosks displaying Out of Order signs underscores a disruption in kiosk service. A row of airline check-in counters with digital screens glows softly in the background, while natural light pours through large windows, illuminating the scene.

Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More »