Tag Archives: kiosks – kiosks for unattended self-service

kiosks – kiosks for unattended self-service

Kiosks – Definition

What is the Purpose of the Kiosk? What is the purpose of the kiosk? It’s important to clarify what you want the kiosk to do (check-in, way-finding, payment, ordering, ticketing, etc.).  We like to ask if it is informational, or is it transactional?  The next question might be do you want indoor kiosk or outdoor kiosk. Kiosks are… Read More »

Whitepaper – When Customer & Customer Experience Collide

New whitepaper by Frank Mayer and Associates, Inc. Overview Forward In the last few years, the Quick Serve Restaurant (QSR) industry has begun to explore how the addition of self-serve kiosks within the restaurant can impact the ordering experience, shape the types of employees needed, and transform the customer experience. Chains began experimenting with the technology in 2014,… Read More »