The Future of Kiosks happy person using the check-in machine at the airport getting the boarding pass. Each of us is entrenched in the vast world of technology, whether we know it or not. Moore’s Law suggests that computer processing speed doubles every 18 months. Some experts believe that gap is narrowing in many tech areas. Internet of Things (IoT)… Read More »
While c-stores have been in the touchscreen food-ordering kiosk game for more than a decade, it is by far the quick-service restaurant industry that is currently leading the charge into the future with food kiosks. Wendy’s embarked on plans to install self-ordering kiosks in about 1,000 of its U.S. franchises at the end of 2017. In January 2018, McDonald’s confirmed plans to add touchscreen ordering kiosks to half of its U.S. restaurants by the end of 2018.
As disruption across channels continues, due to Amazon’s on-going innovation, changing consumer demands and rapidly developing technologies, many channels are turning to kiosks to manage labor costs, introduce new value-added services and increase speed of service.
From food to self checkout to product pickup to financial, DMV (department of motor vehicles) and key copying services, kiosks have the ability to provide services efficiently and can also create an experience for shoppers using new technologies.
“We’re seeing two big trends. Our clients are looking for outdoor kiosk applications and the locker system, which can be used indoors or outdoors,” said Rebecca Swibes, Meridian marketing specialist.
Lockers can be deployed in a variety of settings and are picking up speed in the marketplace alongside mobile ordering, which is on the rise. Potential clients include fast food establishments, pharmacies and grocer applications, plus unattended equipment rentals, short-term real estate key pickup and drop-off, and similar services for auto repair and vehicle rental agencies.