ADA Call For Participation

ADA Call For Participation – KMA Code of Practice for Self-Service Kiosks

Call for Participation!

See our call for participation press release via BusinessWire July 2019. Please sign up to participate at any level.

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In September in Washington, D.C. this year, the KMA will present a recommended code of practice for Kiosk ADA and accessibility that we will recommend as general guidance for kiosk manufacturers. We are aiming for common sense “plain english” guidelines which should be quite achievable. The presentation will be to U.S. Access Board (complete board of directors).

  • As much as realistically possible we believe in approaching fairly equal access for all. And people and languages are so different, thus making it a difficult objective. Moving towards and being more aware, of greater accessibility, is what we support. More accessible is the target.
  • Some of the entities which will contribute editorially will be the RNIB (Royal National Institute for Blind People) and NFB (National Federation for the Blind).
  • Participation by deployer companies is broken down into three classes:
    • Thought Leader (interviewed for your thoughts and anoymously),
    • Contributor (you review materials in progress and provide feedback to proposed standards)
    • Editor (you actively participate in review & edit of proposals).
    • You can also decline to participate at all.
  • By default we do not make any written notation, list or identify you on the website regarding your role unless instructed we can do so and in your particular role.
  • KMA has an MNDA we are willing to execute (or yours). KMA Committee member companies also have executed a MNDA with KMA for confidentiality.
  • You can be completely anonymous or noted depending on your choice. Default is anonymous.
  • We have a standard questionnaire survey we can provide on an anonymous basis (no IP address recorded), we can call over the phone, or submit via email.
  • Ultimately we only want to collect thoughts from the deployer community (anonymously) so that we can form a better basis for our considerations.
  • If you are a manufacturer and know a deployer who would like to participate at some level please forward this email to them
  • If you are a manufacturer and would like to participate in Working Committee please contact me. There is no charge for participation.
  • I’ll leave it at that for now. If you would be interested in speaking with me over the phone my mobile number is 720-324-1837. My email is

Scope ADA & Accessibility For ICT

This Code-of-Practice (CoP) is intended to establish practical, achievable and viable minimum standards for accessibility to information, products and services provided via Information and Communication Technology (ICT) deployed in places of public accommodation, amenities or service. 

The objective is to ensure reasonable access to information, products and services for those with disabilities including sensory impairment(s), limited dexterity, restricted mobility or some cognitive impairment (permitting higher levels of functionality). These standards are proposed for ICT Kiosks deployed in public spaces, public amenities and in places of public accommodation or service. For the purposes of this CoP, public spaces and places of public accommodation are considered to include ( but are not limited to ) public infrastructure and facilities such as passenger transport terminals, places of education, healthcare facilities, government or civic facilities, publicly accessible amenities , places of entertainment or hospitality and commercial premises providing public access to information, products, facilities or services.

This CoP recognizes that the emergence of new technology and techniques may provide additional or improved accessibility beyond the minimum standards described in this document. This CoP does not prevent, preclude or discourage adoption of such innovation or improvements.

This Kiosk ADA CoP will also address the required levels of availability or density of available accessible kiosks in any given kiosk deployment or population.

Guidance for members will be provided for those serving export markets will be provided with resources for reference materials.


Adoption of, or compliance with this Code of Practice does not indicate or warrant compliance with any law or other legally mandated requirement. Compliance with this Code of Practice does not absolve or release any person, organisation or agency from their obligations and responsibilities under law, or legally enforceable mandates, in either domestic or foreign jurisdictions.

Our Impact with your help

We meet the U.S. Access Board in Washington each year and this year we will present to the entire Access Board Directors a proposed Code of Practice framework. Our intent is to clarify ADA requirements and also move towards harmonizing U.S. regulations with European regulations.

ANSI Essential Requirements: Due process requirements for American National Standards

  • 1.0 Essential requirements for due process These requirements apply to activities related to the development of consensus for approval, revision, reaffirmation, and withdrawal of American National Standards (ANS). Due process means that any person (organization, company, government agency, individual, etc.) with a direct and material interest has a right to participate by: a) expressing a position and its basis, b) having that position considered, and c) having the right to appeal. Due process allows for equity and fair play. The following constitute the minimum acceptable due process requirements for the development of consensus.
  • 1.1 Openness Participation shall be open to all persons who are directly and materially affected by the activity in question. There shall be no undue financial barriers to participation. Voting membership on the consensus body shall not be conditional upon membership in any organization, nor unreasonably restricted on the basis of technical qualifications or other such requirements.
  • 1.2 Lack of dominance The standards development process shall not be dominated by any single interest category, individual or organization. Dominance means a position or exercise of dominant authority, leadership, or influence by reason of superior leverage, strength, or representation to the exclusion of fair and equitable consideration of other viewpoints.
  • 1.3 Balance The standards development process should have a balance of interests. Participants from diverse interest categories shall be sought with the objective of achieving balance. If a consensus body lacks balance in accordance with the historical criteria for balance, and no specific alternative formulation of balance was approved by the ANSI Executive Standards Council, outreach to achieve balance shall be undertaken.
  • 1.4 Coordination and harmonization Good faith efforts shall be made to resolve potential conflicts between and among existing American National Standards and candidate American National Standards.
  • 1.5 Notification of standards development Notification of standards activity shall be announced in suitable media as appropriate to demonstrate an opportunity for participation by all directly and materially affected persons.
  • 1.6 Consideration of views and objections Prompt consideration shall be given to the written views and objections of all participants, including those commenting on the PINS announcement or public comment listing in Standards Action.
  • 1.7 Consensus vote Evidence of consensus in accordance with these requirements and the accredited procedures of the standards developer shall be documented.
  • 1.8 Appeals Written procedures of an ANSI-Accredited Standards Developer (ASD) shall contain an identifiable, realistic, and readily available appeals mechanism for the impartial handling of procedural appeals regarding any action or inaction. Procedural appeals include whether a technical issue was afforded due process.
  • 1.9 Written procedures Written procedures shall govern the methods used for standards development and shall be available to any interested person.
  • 1.10 Compliance with normative American National Standards policies and administrative procedures All ANSI-Accredited Standards Developers (ASDs) are required to comply with the normative policies and administrative procedures established by the ANSI Executive Standards Council or its designee.

Kiosk Accessibility Resources

  • Revised 508 the Final Rule –  January 2018 —  On January 18, 2017, the Access Board published a final rule that jointly updates requirements for information and communication technology covered by Section 508 of the Rehabilitation Act and Section 255 of the Communication Act. The Section 508 Standards apply to electronic and information technology procured by the federal government, including computer hardware and software, websites, multimedia such as video, phone systems, and copiers. The Section 255 Guidelines address access to telecommunications products and services, and apply to manufacturers of telecommunication equipment.The final rule jointly updates and reorganizes the Section 508 standards and Section 255 guidelines in response to market trends and innovations, such as the convergence of technologies. The refresh also harmonizes these requirements with other guidelines and standards both in the U.S. and abroad, including standards issued by the European Commission and with the Web Content Accessibility Guidelines (WCAG), a globally recognized voluntary consensus standard for web content and ICT.On January 22, 2018, the Board corrected the final rule to restore provisions for TTY access that were inadvertently omitted.
    • 402 Closed Functionality – Link
    • 407 Operable Parts – Links
    • DOT – kiosks and websites – the DOT standard for airport kiosks (see pages 35+36 of the attached PDF)
    • 502 Interoperability with Assistive Technology  – Link
    • 227 Transportation Percentages – Link
    • Part CFR 27.71 – Airports and Shared Use – Link
  • ADA 2010
  • EN 301 549 1.1.2 European Standards
  • VPAT (Voluntary Assessment per Section 508)

Thank you for your consideration.