ADA Kiosk

Kiosk ADA Accessibility ADA Compliance

Vispera Kiosk ADA Accessibility

2023 — Windows and Android Supported

October/November – waiting on EV regulations to be issued. New guidance for self-service kiosks and POS is in progress and due out before end of 2023.

July 2023 — New NPRM on web accessibility and mobile by DOJ.

June 15, 2023 — New updated dates for US Access Board NPRMs for EV and POS. Also, ANSI has just released their new EV standards, which include ADA considerations.  Thanks to Steve Taylor with TaylorPOS for reminding us of the NPRM dates.

Useful reference links:

Interesting that the FCC is looking at Conferencing platforms  and accessibility. Video conferencing platforms like Zoom, Microsoft Teams, and Webex could be subject to accessibility requirements under a proposal from FCC Chairwoman Jessica Rosenworcel. Link on AVIXA

Accessibility Guidelines for Self-Service Transaction Machines

This rulemaking would amend the Architectural and Transportation Compliance Board’s existing accessibility guidelines for buildings and facilities under the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA), located at 36 CFR part 1191, to include guidelines for the accessibility of fixed self-service transaction machines, self-service kiosks, information transaction machines, and point-of-sale devices.  The U.S. Department of Transportation and U.S. Department of Justice are expected, via separate rulemakings, to adopt these amended guidelines as enforceable standards for devices and equipment covered by the ADA. RIN: 3014-AA44

Tools We Use Everyday

Latest News and Posts


August 2022 Update –

  • Announcements of the coming ANPRM announcement are showing up. (example)
  • From – Kiosks and Other Information Transaction Machines — this was the first try by government to create “ITM” designation. At the top of the list was ATMs. Back then “few agencies used ITMs” — Overall its an old iteration and even has some obsolete links to Trace  (which sold all of its IP to a private company).  Worth noting Trace was funded by tax dollars and the public thru a grant.

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides. The first are the current Mandatory requirements as reviewed by KMA with the U.S. Access Board.  The second is code of practice going forward with includes newer technologies such as voice command.

The fast reference for kiosks is our ADA Kiosk Checklist. Twenty questions you should ask yourself when planning a kiosk deployment.  Ad hoc questions regarding ADA are also covered in our Kiosks ADA FAQ.

For EV charging infrastructure the latest Design Guidelines by the U.S. Access Board are a must read.  We expect ANPRM in August and then the comments period before codification later this year. And not only EV infrastructure but also Kiosks and POS.

Send an email to [email protected] or call at 720-324-1837 for more details.  The KMA provides this information in complete form to any and all companies looking to deploy a self-service kiosk project as well as governmental entities.  A small administration fee of $250 is the only cost.  Contact [email protected] or call at 720-324-1837

Recommended ADA Resources

  • Vispero – The Paciello Group (part of Vispero): The Paciello Group (TPG) is a world-class accessibility consultancy with a reputation for excellence. TPG helps clients achieve end-to-end accessibility for both software and hardware, including accessibility reviews and VPATs.
  • A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.  Storm also produced a very informative paper on Pin Pad Accessibility. — Accessibility – Implications on Keypad Design by Steve Greenaway
  • Tech For All Consulting –  Making Technology Accessible for Everyone. Experts in evaluation and universal design. Specialists in ADA and Accessibility.
  • YourDolphin Supernova kiosk software —
  • MimoMonitors – along with all types of touchscreens, Mimo also offers a haptic touchscreen for accessibility
ADA Kiosk

click for full size. Thanks to Olea for image & text.


ADA and Disability in the News

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ADA Tools

ADA Reference Resources

VPAT Resources

We see in the SLED market sometimes the requirement for VPAT. VPAT Compatibility allows for self-certification.  VPAT has variations focused on Section 508, the European standard EN 301-549,  WCAG 2.1 and one that includes all. You can download the templates below and review. These are recommended by Section 508 for all Federal to be generated when ICT is involved.

  • VPAT 2.4 508Revised Section 508 standards – the U.S. Federal accessibility standard
  • VPAT 2.4 EUEN 301 549 – the European Union’s “Accessibility requirements suitable for public procurement of ICT products and services in Europe”
  • VPAT 2.4 WCAGWCAG 2.1 or ISO/IEC 40500 – W3C/WAI’s recently updated Web Content Accessibility Guidelines
  • VPAT 2.4 INT: Incorporate all three of the above standards
  • VPAT Resources on Section 508 website

Please note that WCAG 2.1 is incorporated into the EU, WCAG, and INT editions of the VPAT.

All four editions of the VPAT contain:

  • Instructions covering essential requirements to use the VPAT service mark and best practices, which provide for consistent, uniform and more complete reporting by manufacturers.
  • A Product Description field that briefly describes the product.
  • An Evaluation Methods Used field to describe methods used to test the product’s accessibility.
  • A Notes field for the report and for each table to provide additional detail concerning the product tested and the evaluation methods.
  • Provided as a Microsoft Word file that can be used as is or reproduced in other formats.

PLEASE NOTE: While a VPAT can be an essential aid in assessing the availability of ICT products with accessibility features, it is important to note that, even in cases where a product conforms to relevant standards and technical specifications, an end user may still encounter difficulties utilizing it due to the nature or severity of his or her disability. On the other hand, a product that may not fully conform to all technical requirements may still be perfectly accessible to an end user who has a disability, but does not need a particular accessibility feature, e.g., a large-button telephone handset for an individual with a hearing disability.

While there may not be a perfectly accessible product, many can still be used effectively and efficiently by most people with disabilities. ITI has developed a paper offering recommendations on how ICT purchasers can utilize VPAT-generated Accessibility Conformance Reports to sort through such matters. Please see the document entitled “Reporting Conformance to ICT Accessibility Standards.”

Accessibility Companies

  • – can identify 508 and WCAG 2.0 issues in any environment.
  • – augmented reality assistance for the Blind
  • Right Hear — micro-positioning wayfinding mobile apps for the blind
  • SmyleMouse – computer navigation by head gesture and blinking eyes
  • WP Accessibility plugin — we utilize this for improving our web accessibility
  • Google Tools — many tools for websites and handhelds and mobiles. Test suites.
  • Kessler McGuiness ADA
  • Webaim – web accessibility
  • Overview of ADA by CUInsight
  • TENON for testing accessibility on your website
  • I-Communicator Resources – link
  • Spacepole

Here are resources which can assist.

ADA Kiosk Links

Pin Pad Regulatory Guidelines

  • EN 1332 Machine readable cards, related device interfaces and operations. Part 3 Keypads.
  • V EN 29241 Part 4 Keyboard requirements.
  • ETSI DTR/HF 02009 (1996) Characteristics of telephone keypads.
  • ETSI TCRTR 023 (1994) Assignment of alphabetic letters to digits on push button dialling keypads.
  • ETSI ES 201 381 (December 1998) Telecommunication keypads and keyboards: Tactile identifiers.
  • IEC 73 Colours of pushbuttons and their meanings.
  • ISO/IEC 9995 Information technology: Keyboard layouts for text and office systems.
  • ITU E161 Arrangements of figures, letters and symbols on telephones
  • Storm – informative historical paper on Pin Pad Accessibility. Note this is from 2003 and changes since then. Accessibility – Implications on Keypad Design by Steve Greenaway
  • Full specs for EPPs — Regulations EPP Pin Pads- 2020

Interesting News

Measuring the Disabled – 2022

disability statistics

Click for full size disability statistics


DEAF — Across the globe, it is estimated that there are more than 70 million deaf people that use some variation of a sign language as their primary form of communication. Of these people, it is estimated that 80% or more reside in developing countries. Across the globe, in excess of 300 different sign languages are in operation.

Guidelines and Standards

Communications & IT

Access to information and communication technology (ICT) is addressed by Board standards and guidelines issued under Section 508 of the Rehabilitation Act and Section 255 of the Communications Act.  The Board jointly updated its Section 508 Standards and Section 255 Guidelines in January 2017.

Buildings & Sites

Standards issued under the Americans with Disabilities Act (ADA) address access in new construction and alterations to state and local government facilities, places of public accommodation, and commercial facilities. Similar standards apply under the Architectural Barriers Act (ABA) to facilities funded by the federal government.  The Board issued supplementary guidelines for emergency transportable housing in 2014 that are not yet part of the ADA or ABA Standards.

Recreation Facilities

Access to recreation facilities, including play areas, swimming pools, sports facilities, fishing piers, boating facilities, golf courses, and amusement rides is addressed in the ADA and ABA standards. The ABA Standards also include provisions for trails, picnic and camping areas, viewing areas, and beach access routes on  federal lands.

Streets and Sidewalks

New guidelines the Board is developing will cover access to public rights-of-way, including sidewalks, intersections, street crossings, and on-street parking. The Board is also addressing access to shared use paths providing off-road means of transportation and recreation.


Board guidelines issued under the ADA address access to public transportation facilities and vehicles. New guidelines for passenger vessels are in development.

Health Care

The Board has issued standards for medical diagnostic equipment and guidance on prescription drug container labels.

 ADA News

    Americans with Disabilities Act

    The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities.

    The Federal Transit Administration works to ensure nondiscriminatory transportation in support of our mission to enhance the social and economic quality of life for all Americans. The FTA Office of Civil Rights is responsible for civil rights compliance and monitoring to ensure nondiscriminatory provision of public transit services.

    ADA Circular

    DOT Legal Opinion on Facility Alterations

    ADA Dear Colleague Letters

    ADA Final Rule on Reasonable Modification

    ADA Regulations

    Tips for ADA Compliance

    The Department of Justice has launched a new Accessible Technology section for, its Americans with Disabilities Act (ADA) Web site, to further assist covered entities and people with disabilities to understand how the ADA applies to certain technologies, such as Web sites, electronic book readers, online courses, and point-of-sale devices.  Covered entities have longstanding obligations to make their programs, goods, services, and activities accessible—including those they provide online or via other technology.  The new Web pages compile in one place the Department’s technical assistance and guidance about accessible technology, as well as information about the Department’s accessible technology enforcement efforts, regulation development, and other federal accessible technology resources and initiatives.

    Tablet kiosk ADA


    Tablet Kiosk ada compliance

    Tablet Kiosk ada compliance



    More Resources

    • Accessibility Blog lists many sites devoted to accessibility
    • LinkedIn — Regulatory Standards Compliance for Self-Service ADA PCIHIPAA More
    • Topic Coverage by Craig
    • Buy Accessible government site
    • Article by EBN — Effective July 18, 2016, a new “meaningful access” rule interpreting the Affordable Care Act’s Section 1557 Anti-Discrimination requirements requires providers of health care programs and services that receive federal financial assistance to comply with new requirements for effective communication, including accessible electronic information technology.

    Some additions:

    ADA News Line 
    Kiosk Standards Links
    • Government Actions
      • WW Dir of Accessibility from IBM testimony Nov-2013 in Support of U.S. Ratification of the Convention on the Rights of Persons with Disabilities (link)
      • Foreign Relations November 2013 hearing LINK