Kiosk Industry Group – About

About Kiosk Industry Group

Kiosk KIosks - All Things Kiosk!

Kiosk Kiosks – All Things Kiosk!

Kiosk Industry Group operates as a collective “cooperative” device for the self-service kiosk industry and generally moderated by the perspective for the editor Craig Keefner. The kma.global Kiosk Manufacturer Association is confined to being an association with bylaws and officers and committees.  All of that was and is necessary to get our collective perspective sanctioned by agencies such as the U.S. Access Board.

See the Kiosk History.

We publish opinion pieces from a wide range of writers and viewpoints. Some of them we might agree with, others we don’t.  They are never writing as our voice or representative. It is a personal opinion we think is of interest.

The Kiosk Industry Group is the professional news and marketing website for the kiosk and self-service industry. Those companies fund us for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service and companies that assist in making just that (hardware, software and application).  We are not the KMA Kiosk Association.

Who Are We?

This is the Kiosk Industry Group information website which supports KMA. KMA is companies (50+) promoting accurate and objective information. KMA works with several standards groups (Restaurant Technology Network e.g.), U.S. Access Board, PCI SSC and UL.  Editor is semi-retired with 30+ years of experience in the self-service industry. The best manufacturer resource with over 500 companies. The main members plus the free industry list. We support and advocate for regulatory guidance for ADA,  Accessibility, UL, Bitcoin, Credit Card Fees and PCI Compliance. Average monthly users across all channels over 2,400,000. Sign up for our promotional-free insider monthly newsletter

We inform and educate.  We do not sell anything. The sponsors help fund the operation, aggregating leads, RFPs, networking, SEO, research, regulatory involvement and even content.  The main markets are anything self-service, digital signage, point-of-sale, smart cities, and EV charging as of 2023. To view the entire network visit industrygroup.org which also shows patient check-in, retail automation, menu boards, telehealth, and others.  See out About Us page

Kiosk Industry Group operates as a collective “cooperative” device for the self-service kiosk industry and generally reflects the perspective for the editor Craig Keefner. The kma.global Kiosk Manufacturer Association is confined to being an association and has bylaws and officers and committees.  All of that was and is necessary to get our collective perspective sanctioned by agencies such as the U.S. Access Board.  Where they can refer to an association, referring to an individuals blog site doesn’t happen.

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global organization focused on better self-service for customers and employees through kiosks and interactive displays. The Kiosk Industry Group is part of the larger “The Industry Group” which covers not only kiosks, but solutions for digital signage, menu boards, patient check-in, retail automation, thin clients and smart city to name some.

We publish opinion pieces from a wide range of writers and viewpoints. Some of them we might agree with, others we don’t.  They are never writing as our voice or representative. It is a personal opinion we think is of interest.

The Kiosk Industry Group is the professional news and marketing website for the kiosk and self-service industry. Those companies fund us for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service and companies that assist in making just that (hardware, software and application).  We are not the KMA Kiosk Association.

Here is how an AI describes us (how do they describe you?):

KioskIndustry.org is the official news and information website of the Kiosk Manufacturer Association (KMA), a global, not-for-profit organization dedicated to advancing self-service technology. The site serves as a hub for news, resources, and updates related to kiosks, digital signage, point-of-sale systems, and other self-service solutions. It caters to developers, manufacturers, and businesses interested in self-service technologies across industries like retail, healthcare, hospitality, and smart cities123.

Key Features of KioskIndustry.org:

  • Industry News and Insights: The site provides updates on trends, case studies, hardware/software reviews, and best practices in the kiosk and self-service space12.

  • Regulatory Advocacy: KMA emphasizes compliance with standards such as ADA (Americans with Disabilities Act), EMV (payment security), UL (safety), and WCAG (web accessibility). It collaborates with regulatory bodies like the U.S. Access Board and European standards groups to promote accessibility and inclusivity13.

  • Global Reach: Representing over 900 companies worldwide, KioskIndustry.org covers markets in the Americas, Europe, Asia-Pacific, and beyond. It addresses diverse applications such as EV charging stations, patient check-in systems, digital menus, robotics, and smart vending6.

  • Educational Resources: The platform offers newsletters, white papers, and in-depth articles aimed at educating stakeholders about self-service technologies23.

  • Networking Opportunities: Through its LinkedIn group and other channels, KMA connects industry professionals for collaboration on projects like accessibility guidelines and new technology developments4.

Management:

The site is managed by Craig Keefner, a veteran in the self-service industry with over 30 years of experience. He has been instrumental in shaping the kiosk industry through his work on regulatory standards and innovative kiosk solutions23.

Mission:

KioskIndustry.org aims to inform and educate stakeholders while promoting best practices for self-service technology. It does not sell products but relies on sponsorships from member companies to fund its operations. Its ultimate goal is to make self-service more accessible, efficient, and user-friendly for both businesses and customers23.

 

kiosk industry manager

About the Editor & Manager

Craig Allen Keefner manages the kiosk industry group and also assists with the Kiosk Manufacturer Association. Craig has spent his 40 years of working experience focused on transactional systems for self-service (QSR, Fast Casual, Healthcare, Telemedicine, bill payment and more). New segments emerging include EV Charging, Smart City, Thin Clients and Automated Retail. His early experience was as the main web programmer  for Northwest Airlines, Bridal Kiosks (Target Clubb Wedd and Gift Certificate Company) and Irwin Jacobs B2C. Eleven years with Kiosk Information Systems.  Major projects include: Verizon, Army Gaming Centers, Target Store Bridal Registry, Correctional Visitation, AT&T and many more.  Here is a video from 2007 of Craig talking about future of kiosk industry.

Kiosk Regulatory Advocacy

Members of KI have a strong interest in standards like ADA, EMV, HIPAA, UL, and many more.  Our primary focus is ADA. See kma.global for complete view.

The Kiosk Manufacturer Association

Who is the KMA?  We are companies from all over the world who provide kiosk and self-service technology, hardware & software, to enable unattended, semi-attended and attended access for customers & employees. Making self-service easier, faster, safer, more reliable and more useful.

Whether engineering a solution, manufacturing, software and application development, kiosk remote monitoring, logistics, services for warranty, financing, usability and analytics — the industry association has resources.

Kiosk Association Our LinkedIn kiosk industry group is comprised of over 10000 qualified members from all over the world (we are international).  It’s free to join the group on LinkedIn.   Visit our free Kiosk Industry list of over 900 companies (and submit your own for free listing).

About Us  

We are located in Denver Colorado. Our mailing address is:

KIOSK INDUSTRY / Kiosk Manufacturer Association
980 Home Farm Circle
Westminster, CO 80234
Email: [email protected]
Tel: 720-324-1837

Related Markets

We also cover additional market verticals

Site Policies

  • Publishing principles  — inform and educate from an insider point of view. Easy to write about things you have spent years doing. Most writers only write and rely entirely on others for the real life data.  It’s not unlike photos.  Is it more useful to see a rendering of a unit, or to see an actual picture of an actual unit?  Hard data needs to be the preferred basis, not conjecture. Accurate and fact-based information which is also open for discussion.
  • Ownership / Funding info — Craig manages this on his own Schedule C as a Colorado business.  The member’s dues provide all the funding.
  • Actionable feedback policy — we get email at [email protected] and respond to all
  • Corrections policy — Typically we write about Corrections industry (aka captive audience).  But to answer the question — if we make a mistake and are told about it, we correct it immediately.  If we get a bit too opinionated and mention company names and probable modes of operation, and they have thin skin and ask us to refrain, we accommodate them.
  • Ethics policy — that’s a tough one.  The most important thing to us is sleeping at night. Sometimes, having ethics can get in the way of that.  So be it.
  • Diversity policy — technically its myself and my wife so 50% male and 50% female
  • Diversity staffing — we don’t have any staff
  • Diversity staffing report — I’m sure somebody somewhere is having a meeting about that, but not us.

 

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