Excerpt from Nation’s Restaurant News June 17, 2019
Editor’s Note: How China tariffs might affect this are in play.
Taco Bell Kiosk consumer-facing technology efforts are in full force this year.
On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.
Rob Poetsch, spokesman for the Irvine, Calif.-based chain, said the brand is on track to complete the national rollout of kiosks by the end of this year. The company has about 6,600 U.S. locations.
Less than a year into the deployment, the new 22-inch monitors are already winning accolades.
Taco Bell’s consumer-facing technology efforts are in full force this year.
On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.
Taco Bell kiosks are now in 4,000 U.S. locations. (Photo: Taco Bell)
Taco Bell developed the application for the 22-inch touchmonitor. The chain has remote monitoring via a secure cloud-based platform for remote management of the kiosks through Android devices.
For Taco Bell, the award is years in the making. The company has been testing various versions of kiosks, only recently settling on a format that it said works for its consumers.
Rafik Hanna, senior director of information technology at Taco Bell, said the company “strives to stay relevant with customers’ ever-changing preferences.”