Self-Service Technology Creates Jobs Instead of taking away jobs, self-service technology is opening up a host of new opportunities. A look at how self-service adds employees and also an internal look at compensation for people in the self-service industry. By Richard Slawsky contributor Nearly everyone who’s been involved with the self-service technology industry for any length of time… Read More »
Adding self-service tech can be a real boon for business — but only if you’ve done your research. by: Meg C Hall Are you taking advantage of self-service technologies at your small business? According to research from Bouncepad, three out of four consumers are more likely to visit a store where tech is part of the experience. What’s more,… Read More »
POS Clover Order Kiosk ROI POS Clover case study on customer order kiosks’ positive impact on a relatively small retail shop. Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes. It’s a challenge aggregating tens of thousands of SMBs literally and dealing with an overall number literally… Read More »
Elo (aka Elotouch) We know touch – it’s our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo Touchscreen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. Description: Our product portfolio includes a broad selection of interactive… Read More »
HMSHost kiosk ordering in Quick Service Restaurants Roll Out QikServe kiosk solution deployed in more than 50 highway and airport restaurants BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across… Read More »
From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICKSERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window. However,… Read More »
In Panera Bread (NASDAQ:PNRA) Q4 2014 Earnings Call February 12, 2015 Ronald M. Shaich – Co-Founder, Executive Chairman and Chief Executive Officer details results. Source: seekingalpha.com One number that struck me is that 8% of all Panera sales are now conducted thru digital channel. Their Rapid Pickup has been big factor. Began with 3 in Boston, 17 in… Read More »
Denver’s newest fried chicken sandwich spot opened in Five Points last night. Birdcall is the latest from the Park Burger team, led by Jean-Phillipe Failyau and Peter Newlin. It is the first …
Source: 303magazine.com
New Birdcall restaurant opening up
Calls for a minimum-wage hike nationwide and in Illinois are increasingly met with businesses’ use of technology to cut costs.
Source: www.illinoispolicy.org
The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.
It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.
Asian Grill Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check averages, and the overall customer experience. XPR’s… Read More »
TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24… Read More »
The effect of recent minimum-wage increases isn’t yet clear, but increased use of automation technology is likely to be a result. By Richard Slawsky for Kiosk Industry Group As California and New York each prepare to raise their minimum wage to $15 an hour, operators of quick service and fast casual restaurants as well as other small… Read More »
The DT5 offers a lower cost of ownership, a more flexible footprint, and improved ergonomics to drive thru customers
Source: www.nextepsystems.com
Very nice drive-thru order kiosk from Nextep Systems.
Excerpt: The DT5 integrates seamlessly with the rest of NEXTEP’s product suite, including POS and mobile ordering. With bold graphics and a clean interface, our POS lets restaurant employees see orders in real-time and process those orders intuitively, thereby speeding up operations. Additionally, guests can order from their mobile devices and use the DT5 to tell the restaurant that they have arrived to pick up their orders.
Shake Shack Kiosk News In the analyst call from November 2022 Shake Shack management noted that given the results so far, they plan on expanding self-order kiosks to fully 100% of their restaurants. In 2023, the fast-casual anticipates 65–70 total openings, about 40 of which will be corporate run. Noted on QSRmagazine. Shareholder Letter explains it all. Worth… Read More »
LOUISVILLE, KY–(Marketwired – January 08, 2015) – Xpedient, a wholly owned subsidiary of Advanced Solutions, Inc., has partnered with QuickChek to provide self-serve kiosk software to their entire convenience store foodservice operation.A market leader in food services, QuickChek is a New Jersey-based convenience store chain, operating 137 retail locations throughout… Source: www.marketwired.com Postx: 76
One of my favorite things in the world is playing with computers. Whether building them or using them, I am as happy as can be. We computer nerds get hungry, however, and we need to fuel our bodies. Sure, some of us nerds eat healthy (Mark Wilson is a vegetarian), but fast food and caffeinated beverages are still staples… Read More »
Bill jams are commonplace when your kiosk accepts cash payments. No matter how advanced the bill acceptor, there’s always that guy that inserts a bill covered in mud, or something worse, and gums up the device. Source: blog.kiosksimple.com Good pointer on EBDS and the Crane/MEI SC bill acceptors for kiosks. Bill Jam is a supported error code for sure. For multiple BAs… Read More »
Casual-dining chain’s tests tablets; burger brand tests kiosks, supplier Microsoft says Source: nrn.com Fridays’ tablet test uses new “Fridays Service Style” technology based on Windows 8.1 with Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on the Dell Venue mTablet E-Series mobile point-of-sale devices, the Redmond, Wash.-based software company said. Postx: 87
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Source: www.foodabletv.com
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based… Read More »
What does Panera 2.0 look like? – St. Louis Business Journal The rapid pick-up, or mobile ordering, is already in place in 149 locations in Minnesota, St. Louis and Detroit, and Panera is looking to have it completely rolled out nationwide by the end of the year. Enhanced To-Go and Eat-In, or kiosk service, is currently in place… Read More »
Outside Order Terminals Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time. The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks. Mike Repetti at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to… Read More »
Drive Thru Kiosk – Testing outdoor touchscreen Subway drive thru kiosk – YouTube Craig Keefner‘s insight: The outdoor kiosk replaces the regular drive-thru completely. Customers drive up and, if they manage to get close enough, roll down their windows and start pressing buttons. The computer takes them through the entire ordering process and allows them to choose whether… Read More »
Order kiosks for the new Vapiano restaurant in London, using Pyramid Localisation System. Very chic! Postx: 145
