Category Archives: Order Kiosk

Order Kiosk News

Complete case study on the positive impact that customer ordering kiosks provide to a relatively small retail shop. Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes.  It’s a challenge aggregating literally tens of thousands of SMBs and dealing with an overall number literally 3X the number of Mcdonald’s.  The fact is this is a small bubble tea shop in Kansas City and they have been killing it with 100-200+ orders a day through their kiosks.  A great example of how kiosks can help a business save costs as well as how readily customers adopt the technology these days.  More orders and faster orders with fewer people. One of the main points the restaurant makes is shortening the decision process customers go thru when ordering (and not tying up employees to wait on them while they do).

These units serve a dual purpose. On the one hand they allow customers to enter their orders. Secondly they provide digital signage and digital messaging in-store.

Cost Effective? 

Clover calculations are 16 weeks to be profitable. With affordable kiosk hardware and a low monthly cost of only $69 per kiosk.

POS Clover Kiosk ROI

POS Clover Order Kiosk ROI POS Clover case study on customer order kiosks’ positive impact on a relatively small retail shop. Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes.  It’s a challenge aggregating tens of thousands of SMBs literally and dealing with an overall number literally… Read More »

Wrestling with Wages – Restaurant Kiosks

The effect of recent minimum-wage increases isn’t yet clear, but increased use of automation technology is likely to be a result. By Richard Slawsky for Kiosk Industry Group   As California and New York each prepare to raise their minimum wage to $15 an hour, operators of quick service and fast casual restaurants as well as other small… Read More »

Order Kiosk – HMSHost rolls out kiosk ordering with QikServe kiosk

HMSHost kiosk ordering in Quick Service Restaurants Roll Out QikServe kiosk solution deployed in more than 50 highway and airport restaurants    BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across… Read More »

QuickServe Restaurant Kiosks

From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICKSERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window. However,… Read More »

Drive Thru Kiosk – NEXTEP All New Touchscreen Drive Thru

The DT5 offers a lower cost of ownership, a more flexible footprint, and improved ergonomics to drive thru customers

Source: www.nextepsystems.com

Very nice drive-thru order kiosk from Nextep Systems.  

 

Excerpt: The DT5 integrates seamlessly with the rest of NEXTEP’s product suite, including POS and mobile ordering. With bold graphics and a clean interface, our POS lets restaurant employees see orders in real-time and process those orders intuitively, thereby speeding up operations. Additionally, guests can order from their mobile devices and use the DT5 to tell the restaurant that they have arrived to pick up their orders.

Self-Service Kiosk Industry Insight – Paying For Performance

Self-Service Technology Creates Jobs Instead of taking away jobs, self-service technology is opening up a host of new opportunities. A look at how self-service adds employees and also an internal look at compensation for people in the self-service industry. By Richard Slawsky contributor Nearly everyone who’s been involved with the self-service technology industry for any length of time… Read More »

Self Order Kiosks – Asian Grill Opens New Location

Asian Grill Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check averages, and the overall customer experience. XPR’s… Read More »

NRF 2023 KMA – Samsung, Pyramid, KioWare, Vispero,& Olea.

NRF 2023 Also covered for this “NRx” tradeshow — include 22Miles, BurgerFi, Cosmopolitan, Wendys POS, Menu Boards, WelcomeWare and Elotouch — Here is link to NRF page Click here to search NRF site — https://nrfbigshow.nrf.com/search Show Specials Curved Displays are Popular – 22Miles — Good example of curved displays. One of Dizzie candidates is the Peerless-AV project in… Read More »

Touchscreens for Retail & POS – New Sponsor Elo

Elo (aka Elotouch) We know touch – it’s our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo Touchscreen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. Description: Our product portfolio includes a broad selection of interactive… Read More »

Xpedient Self-Serve Solutions to C-Store

LOUISVILLE, KY–(Marketwired – January 08, 2015) – Xpedient, a wholly owned subsidiary of Advanced Solutions, Inc., has partnered with QuickChek to provide self-serve kiosk software to their entire convenience store foodservice operation.A market leader in food services, QuickChek is a New Jersey-based convenience store chain, operating 137 retail locations throughout… Source: www.marketwired.com Post Views: 867

TGI Fridays test new tablet and kiosk technologies

Casual-dining chain’s tests tablets; burger brand tests kiosks, supplier Microsoft says Source: nrn.com Fridays’ tablet test uses new “Fridays Service Style” technology based on Windows 8.1 with Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on the Dell Venue mTablet E-Series mobile point-of-sale devices, the Redmond, Wash.-based software company said. Post Views: 865

Coffee Kiosk McDonald’s counters Fight for $15 with automation

Calls for a minimum-wage hike nationwide and in Illinois are increasingly met with businesses’ use of technology to cut costs.

Source: www.illinoispolicy.org

The Fight for $15 campaign plans to target McDonald’s on April 14 as part of a new pre-Tax Day tradition, led by the Service Employees International Union, or SEIU. 
 
Chicago is one of 300 cities worldwide where strikes and protests are scheduled. SEIU has spent $70 million on its Fight for $15 campaign. The union’s Local 73 represents more than 28,000 government workers in Illinois and Indiana.
 
Protestors may want to stop by the McDonald’s at Adams and Wells to meet their replacement – an automated McCafé kiosk.

The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.

It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.

The Future Today: A Look at Smart Restaurant Technology

Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?

Source: www.foodabletv.com

Excerpt:  “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”

 

“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”

 

Rest of the story on Foodable.

Case Study – Panera Case Study Example

A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.

Source: www2.wwt.com

Excerpt – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.

Order Kiosk – Review of McDonalds Kiosk Ordering

They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.

Source: www.businessinsider.com

Good point on the oversize smartphone.  Writer says the units are expensive but never notes a cost.  Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.  

 

They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.

Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’

Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based… Read More »

Outdoor Kiosk News – New UL/CSA Certification for Indoor/Outdoor Kiosk Cooling

TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24… Read More »

Panera Spends $42M Mobile Order kiosk

What does Panera 2.0 look like?   – St. Louis Business Journal The rapid pick-up, or mobile ordering, is already in place in 149 locations in Minnesota, St. Louis and Detroit, and Panera is looking to have it completely rolled out nationwide by the end of the year. Enhanced To-Go and Eat-In, or kiosk service, is currently in place… Read More »

In The Wild – COVID19 Use Of Kiosks For Outside Ordering

Outside Order Terminals Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time.  The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks. Mike Repetti at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to… Read More »