In Panera Bread (NASDAQ:PNRA) Q4 2014 Earnings Call February 12, 2015 Ronald M. Shaich – Co-Founder, Executive Chairman and Chief Executive Officer details results. Source: seekingalpha.com One number that struck me is that 8% of all Panera sales are now conducted thru digital channel. Their Rapid Pickup has been big factor. Began with 3 in Boston, 17 in… Read More »
NRF Highlights Here are the items we saw and read related to NRF 2015. ZDNet wrap — At the National Retail Federation trade show, tech vendors are displaying a mix of self-service devices designed to drive higher sales and create repeat shoppers. Source: www.zdnet.com NCR, Wincor, Microsoft, CKE Restaurants, Intel, TGI Fridays, Oracle, Dell, Beef-O-Bradys, Hardee’s, Carl Jr,… Read More »
Casual-dining chain’s tests tablets; burger brand tests kiosks, supplier Microsoft says Source: nrn.com Fridays’ tablet test uses new “Fridays Service Style” technology based on Windows 8.1 with Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on the Dell Venue mTablet E-Series mobile point-of-sale devices, the Redmond, Wash.-based software company said.
This one caught our eye today. Released in 2014 for micromarkets, it is one of the smallest units complete with bill acceptor we have seen. Receipt printer in the “side panel” as well. Biometrics and scanner integrations are very cleanly done. Nice unit. Published on Apr 14, 2014 Introducing the new Gen3c Kiosk from 365 Retail Markets!… Read More »
From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICK SERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window.… Read More »
Calls for a minimum-wage hike nationwide and in Illinois are increasingly met with businesses’ use of technology to cut costs.
Source: www.illinoispolicy.org
The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.
It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Source: www.foodabletv.com
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.
Source: www2.wwt.com
Excerpt – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.
LOUISVILLE, KY–(Marketwired – January 08, 2015) – Xpedient, a wholly owned subsidiary of Advanced Solutions, Inc., has partnered with QuickChek to provide self-serve kiosk software to their entire convenience store foodservice operation.A market leader in food services, QuickChek is a New Jersey-based convenience store chain, operating 137 retail locations throughout… Source: www.marketwired.com
One of my favorite things in the world is playing with computers. Whether building them or using them, I am as happy as can be. We computer nerds get hungry, however, and we need to fuel our bodies. Sure, some of us nerds eat healthy (Mark Wilson is a vegetarian), but fast food and caffeinated beverages are still staples… Read More »
The DT5 offers a lower cost of ownership, a more flexible footprint, and improved ergonomics to drive thru customers
Source: www.nextepsystems.com
Very nice drive-thru order kiosk from Nextep Systems.
Excerpt: The DT5 integrates seamlessly with the rest of NEXTEP’s product suite, including POS and mobile ordering. With bold graphics and a clean interface, our POS lets restaurant employees see orders in real-time and process those orders intuitively, thereby speeding up operations. Additionally, guests can order from their mobile devices and use the DT5 to tell the restaurant that they have arrived to pick up their orders.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.
Adding self-service tech can be a real boon for business — but only if you’ve done your research. by: Meg C Hall Are you taking advantage of self-service technologies at your small business? According to research from Bouncepad, three out of four consumers are more likely to visit a store where tech is part of the experience. What’s more,… Read More »
Denver’s newest fried chicken sandwich spot opened in Five Points last night. Birdcall is the latest from the Park Burger team, led by Jean-Phillipe Failyau and Peter Newlin. It is the first …
Source: 303magazine.com
New Birdcall restaurant opening up
Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based… Read More »
TECA Corp., Chicago IL: The presence of the ETL-Listed Mark on an electronics enclosure cooler shows that the cooler has undergone and passed testing to rigorous industry product safety requirements. It is an important step in the product cycle because it demonstrates a commitment to the safety and quality of the product. With new certification for the 24… Read More »
What does Panera 2.0 look like? – St. Louis Business Journal The rapid pick-up, or mobile ordering, is already in place in 149 locations in Minnesota, St. Louis and Detroit, and Panera is looking to have it completely rolled out nationwide by the end of the year. Enhanced To-Go and Eat-In, or kiosk service, is currently in place… Read More »
Outside Order Terminals Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time. The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks. Mike Repetti at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to… Read More »
Drive Thru Kiosk – Testing outdoor touchscreen Subway drive thru kiosk – YouTube Craig Keefner‘s insight: The outdoor kiosk replaces the regular drive-thru completely. Customers drive up and, if they manage to get close enough, roll down their windows and start pressing buttons. The computer takes them through the entire ordering process and allows them to choose whether… Read More »
Order kiosks for the new Vapiano restaurant in London, using Pyramid Localisation System. Very chic!
Bill jams are commonplace when your kiosk accepts cash payments. No matter how advanced the bill acceptor, there’s always that guy that inserts a bill covered in mud, or something worse, and gums up the device. Source: blog.kiosksimple.com Good pointer on EBDS and the Crane/MEI SC bill acceptors for kiosks. Bill Jam is a supported error code for sure. For multiple BAs… Read More »
