Steak ’n Shake’s Automation Playbook: How Kiosks and Digital Ordering Rewired a Legacy QSR Brand
From Decline to Discipline: Why Steak ’n Shake Turned to Automation For decades, Steak ’n Shake built its reputation on made-to-order burgers, table service, and late-night diners. But by the late 2010s, that model was under severe pressure. Rising labor costs, inconsistent service, shrinking margins, and declining traffic forced leadership to rethink the fundamentals of how orders were… Read More »