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Last Updated on April 15, 2023 by Craig Allen Keefner
Research by UK banking experts shows 93 per cent of customers are frustrated by self-service machines. Those aged 55 and over prefer to be served by a human being.
Source: www.dailymail.co.uk
Survey says..Glory Global did poll of UK customers on self-service. Amazing that despite the gloomy numbers, most said they would use self-service anyway. Interesting read. Something similar out of Scotland a few weeks ago along the “We want to talk to real people” philosophy.
