Why self-service tills don’t check out: Nine in 10 say hindrance

By | July 2, 2014

Research by UK banking experts shows 93 per cent of customers are frustrated by self-service machines. Those aged 55 and over prefer to be served by a human being.

Source: www.dailymail.co.uk

Survey says..Glory Global did poll of UK customers on self-service.  Amazing that despite the gloomy numbers, most said they would use self-service anyway. Interesting read. Something similar out of Scotland a few weeks ago along the “We want to talk to real people” philosophy.

Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.