Why self-service tills don’t check out: Nine in 10 say hindrance

Research by UK banking experts shows 93 per cent of customers are frustrated by self-service machines. Those aged 55 and over prefer to be served by a human being.

Source: www.dailymail.co.uk

Survey says..Glory Global did poll of UK customers on self-service.  Amazing that despite the gloomy numbers, most said they would use self-service anyway. Interesting read. Something similar out of Scotland a few weeks ago along the “We want to talk to real people” philosophy.