Why self-service tills don’t check out: Nine in 10 say hindrance

By | July 2, 2014

Research by UK banking experts shows 93 per cent of customers are frustrated by self-service machines. Those aged 55 and over prefer to be served by a human being.

Source: www.dailymail.co.uk

Survey says..Glory Global did poll of UK customers on self-service.  Amazing that despite the gloomy numbers, most said they would use self-service anyway. Interesting read. Something similar out of Scotland a few weeks ago along the “We want to talk to real people” philosophy.

Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.