Research by UK banking experts shows 93 per cent of customers are frustrated by self-service machines. Those aged 55 and over prefer to be served by a human being.
Survey says..Glory Global did poll of UK customers on self-service. Amazing that despite the gloomy numbers, most said they would use self-service anyway. Interesting read. Something similar out of Scotland a few weeks ago along the “We want to talk to real people” philosophy.
See on Scoop.it – Kiosk & Kiosks Hutch library installing new self check-out, check-in system using RFID tags Hutchinson News The new system, made by Bibliotheca, consists of three basic components: kiosks for checking books out, a book shelve that automatically scans materials… See on www.hutchnews.com Post Views: 689