About Kiosk Industry (and KMA)

About Kiosk Industry

Who and What Kioskindustry is

As a visitor of the Kiosk Industry, you are most likely involved in the self-service industry either as a supplier or a buyer. Welcome.

Kiosk Industry Group operates as a collective cooperative for the global self-service and interactive kiosk industry.
We inform, educate, and connect manufacturers, integrators, deployers, and solution providers across retail, QSR, hospitality, transportation, government, and healthcare.

Logo of The Industry Group features a large blue G and a pointing hand, reminiscent of interactive kiosks. The words The Industry Group appear in blue against a yellow oval background, highlighting the logo’s modern and engaging design.

The Industry Group

The Industry Group runs and manages.

How To Participate? — see How To Participate

Mission & Purpose

Our mission is to advance the self-service kiosk industry by promoting best practices, accessibility, and innovation.

Craig Keefner

Craig Keefner

We serve as a trusted, independent information resource — sharing unbiased research, standards guidance, and real-world success stories.

We are not an association or vendor; instead, we are an independent network moderated by our editor, Craig Keefner, to ensure balanced and fact-based reporting.

Who We Serve

We provide insight and visibility for:

  • Manufacturers and OEMs of kiosk hardware, digital signage, and payment systems

  • Software developers and integrators building interactive and AI-enabled experiences

  • Deployers and operators seeking reliable, accessible, and secure solutions

  • Consultants and researchers analyzing market trends and policy developments

  • Government and accessibility agencies collaborating on inclusive design standards

Research & Market Data

We produce and curate extensive market intelligence, including:

  • A 400-page global kiosk and self-service report updated annually

  • Data on retail, QSR, transportation, EV charging, and healthcare deployments

  • Analysis of ADA, PCI DSS, EMV, and security trends

  • Case studies from leading brands such as Wendy’s, McDonald’s, and Marriott

Editorial & Governance

Our research provides measurable insight into adoption trends, ROI, and technology direction.

The site is moderated and edited by Craig Keefner, industry analyst and founder of the Kiosk Industry Group.
Craig brings more than 25 years of kiosk, self-service, and technology deployment experience.

We maintain an Advisory Board of industry leaders to ensure accuracy, integrity, and a balanced global perspective.

Editorial coverage includes:

  • Voice AI, computer vision, and accessibility innovations

  • Hardware, software, and UI/UX design standards

  • Market data, trends, and new deployments

  • Compliance with U.S. Access Board and ADA requirements

A man in a white blazer with a red pocket square and a dark shirt stands beside a sleek digital signage kiosk in a modern building with large windows and curved lines, smiling at the camera.

Covering Las Vegas, ATMs and Vending is Elliot Maras. Over 30 years in the business.

Editors Include —

  • Elliot Maras – once editor for Kioskmarketplace and Vending Times
  • Evan Schuman – Computerworld Columnist, writer for CSO Online, CIO.com, podcaster, blogger.
  • Elliott Maras (retired, former editor of KioskMarketplace), Ken Rogers (Deployment Logix), Jordan Thaeler (Reforming Retail), Evan Schuman, Craig Bannister (CNS News), Christine Zulowsky, Jordan Wiklund (The Food Institute), Francie Mendelsohn (Summit Research), Don Eastburn (graphics, tradeshows), Richard Slawsky, Dave Haynes (Sixteen:Nine), Oleg Logvinov (Iotecha), Karl Goodhew (BurgerFi), Laura Miller, Andrew Savala, Adam Aronson

Kioskindustry.org is one of thirty websites operated by The Industry Group. The Industry Group is owned by CAKCEK which is registered Colorado business.

Participation & Membership

Kiosk Industry Group has no formal membership dues or association bylaws.
Participation is open to qualified companies, agencies, and individuals through:

  • Content and thought-leadership contributions

  • Sponsorship of research or educational initiatives

  • Advisory Board collaboration

Our focus remains education, collaboration, and knowledge-sharing — not product sales or advertising.

History & Evolution

  • 2014 – Concept launched as an independent kiosk news and information portal

  • 2015 – Expanded into industry research and public resource center

  • 2018 – Partnered with the Kiosk Manufacturer Association (KMA.Global) for standards alignment

  • 2020 – Published first full industry market report

  • 2025 – Ongoing initiatives in AI-driven kiosks, accessibility, and next-generation deployments

Related Resources

📬 Contact Us

Have a kiosk project, story, or question?
Reach out to Craig Keefner at [email protected]
or visit our LinkedIn page for current discussions and announcements.

Independent. Inclusive. Insightful.
Empowering the self-service industry through collaboration and transparency.

Recommended Links

Relevant Links

Participant Links October 2025 – excerpt

Questions We Are Asked

  • Do we sell kiosks?
    • Answer — No we do not. We can assist you in getting a quote.
  • What is your relationship with KMA?
    • Answer – They are also part of the overall The Industry Group but separate from KI
  • When did Kiosk Industry start and who is the founder?
    • Answer — Kiosk Industry actually started in 2014 when Ron Bowers at Frank Mayer kept asking for a collective group. Provisio and Sitekiosk agreed to “stake” us with some starting capital and in 2015 we launched. Craig Keefner has a long history with kiosks dating back to comp.infosystems.kiosk on Usenet and originally working on the Target Bridal registry at GCC.
Posts 2025: 54