Designing A Customer Service Experience For Millennials: Is Too Much Choice Just Right?

By | August 8, 2014

Crafting a customer experience that works for today’s changing customer base–including millennials–is no easy task. Key decisions  to be made include self-service vs. human-delivered customer service. And, as much as anything else, decisions about how much choice to offer your customers. By and large, offering more choices is something that will be […]

Source: www.forbes.com

Forbes contributor on how self-service can rob certain customers of desired interaction with people during a lunch break. I remember the cafeterias where you took the tray and self-selected the dishes. 

Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.