Designing A Customer Service Experience For Millennials

By | August 8, 2014

 

Crafting a customer experience that works for today’s changing customer base–including millennials–is no easy task. Key decisions  to be made include self-service vs. human-delivered customer service. And, as much as anything else, decisions about how much choice to offer your customers. By and large, offering more choices is something that will be […]

Source: www.forbes.com

Forbes contributor on how self-service can rob certain customers of desired interaction with people during a lunch break. I remember the cafeterias where you took the tray and self-selected the dishes.

Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace before leaving. Note that the point of view here on kioskindustry is not necessarily the stance of the Kiosk Association or kma.global