Tag Archives: vispero

Writing a Kiosk RFP for Accessibility and Kiosk ADA compliance by TPG

How To Write an RFP for ADA Accessibility

Kiosk ADA Accessibility Nice article by TPG (Vispero) and Laura Miller on how to write an RFP for Accessibility. Here is the link.

Of Note

  • Screen reading software such as JAWS or other similar alternative is required. Screen reading software will provide the end user with non-visual access support that enables the user to hear the screen’s content spoken aloud. It accomplishes this by way of a tactile input device incorporated into the kiosk.

About TPG

TPG works with organizations around the world, including government agencies, technology vendors, and companies in a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, and higher education. Our services continuum allows us to provide targeted expertise on specific projects or to engage as a strategic partner on long-term engagements. We believe that with our partners and customers, we can collectively create a global impact on advancing accessibility. Learn more about the people who inspire us to keep pushing forward.

Our Affiliations

We’re a member of the World Wide Web Consortium (W3C). We are on the W3C Advisory Board, and members of the TPG team chair the Web Platform and Pointer Events Working Groups, facilitate Task Forces on CSS Accessibility and Silver (Accessibility Guidelines), and are editors for specifications including HTML, HTML Accessibility API Mappings, SVG Accessibility API Mappings, and Pointer Events. We are a member of the Teach-Access initiative. Working in collaboration with Facebook, Yahoo!, Microsoft and others, TPG is involved in many activities designed to make accessibility an integral part of the higher-education curriculum – ensuring designers and developers enter the work-force with the accessibility knowledge they need.

For more information contact Vispero

 

Related Information

https://kioskindustry.org/accessible-kiosk-experience-by-vispero/

https://kioskindustry.org/vispero-storm-accessible-kiosk-solution/

https://kioskindustry.org/vispero-announcement/

Kiosk Accessibility Patient Kiosks

Read full article at Paciello Group March 2020

Healthcare kiosks are, now more than ever, a valuable tool for serving more patients without the need for up close staff interaction. They can be used for checking in patients and gathering symptom information for efficient triage purposes. They can also be used to measure patient blood pressure or heart rate, temperature, and other diagnostic information. Moreover, healthcare kiosks are also helpful for educating patients, collecting health insurance information, and scheduling future services.

Making a healthcare kiosk accessible not only improves patient care, but is required by the Americans with Disabilities Act (ADA). The ADA prohibits discrimination against individuals with disabilities regarding public accommodations and the court has defined public accommodation to include (in title III) service establishments including healthcare facilities.

Creating an accessible healthcare kiosk

Disabilities, according to the ADA, can be physical (motor skills), cognitive (intellectual), low to no vision, low to no hearing, and more. But before addressing software accessibility, the first step to creating an accessible healthcare kiosk should be to make the kiosk physically accessible. The ability to access the kiosk by users in a wheelchair is required by the ADA.  It outlines specific compliance guidelines like the height of operable parts, the viewing angle, and the approach area for accessing the kiosk — which must also be accessible via a wheelchair. The approach area requires a clear path without stairs, uneven flooring, or objects to obstruct access.

Once physical accessibility has been established, turn your attention to another an equally important component: software. The kiosk application must also be accessible for use by someone who is blind or has low vision. The kiosk needs to have a screen reader, such as JAWS® for kiosk to turn text to speech. Some examples of accessible kiosks can be found in this video.

Touchscreens may be difficult for people with disabilities, so an external input/navigation device is also useful to allow users to engage with a kiosk without using a touchscreen.  The kiosk application must be developed to ensure it can be easily navigated and understood when read through a screen reader. WCAG 2.1 AA standards are application and website guidelines for accessibility. Following those guidelines with a healthcare check-in app, for instance, will make it easier for a blind or low vision user to understand and navigate the kiosk app. Learn more about selecting the right input device for your accessible kiosk.

Some things to consider when planning your accessible healthcare kiosk

  1. What application will you be using? Is it already accessible? If yes, can you improve usability for kiosk users?
  2. Is the kiosk hardware ADA compliant for height and reach specifications?
  3. Does the kiosk include an input device that has an audio jack? Oftentimes, there is no effect on audio jacks built in audio jacks when headphones are inserted. Using an input device that includes an audio jack will allow JAWS to turn off and on based on the presence of the headphones.
  4. Are you providing all information in a way that is accessible to all users, including those who are deaf or hard of hearing, and those who are blind or who have low vision? That includes any PDFs that are being read on the screen, videos in need of captioning, and document signing for HIPAA compliance.
  5. Are you protecting user privacy at every turn?

Read full article at Paciello Group March 2020

Disabled Access – How Self-Service Kiosks Can Help Hotels, Restaurants Better Serve the Disabled

Self-Service Kiosks for Hotels, Restaurants

Article on Hospitality Tech by Vispero Feb 2020

By Laura Boniello Miller, Corporate Business Development Manager for the JAWS Kiosk program at Vispero, parent company of The Paciello Group – 02/26/2020

People with disabilities travel and dine out just like everyone else. Research conducted by the Open Doors Organization in 2015 found that “more than 26 million adults with disabilities traveled for pleasure and/or business, taking 73 million trips.” This spending has a significant impact on the travel industry, but sometimes the technology employed by hotels and restaurants is not accommodating to people with disabilities. This offers hospitality an excellent opportunity to employ self-service technology that will improve their disabled guest’s experience and capture more of their spending power with accommodations and services that support this group.

Read full article

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

 

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

JAWS Kiosk

JAWS Kiosk

JAWS kiosk
Jaws Kiosk by The Paciello Group and Vispero

Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

JAWS Kiosk for Accessibility

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS Kiosk Features

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is a past co-chairperson of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at [email protected]

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Vispero ADA kiosk solution

Integrating Storm Keypad

https://www.storm-interface.com/news?id=49

Announcing the newest addition to Vispero: JAWS Kiosk
https://www.paciellogroup.com/news/2019/09/announcing-the-newest-addition-to-vispero-jaws-kiosk/

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

Vispero And Storm Interface Collaborate To Provide Accessible Interactive Kiosk Solution

  • December 4, 2019

JAWS ADA Logo CLEARWATER, Fla.Dec. 4, 2019  — Vispero, the world’s leading assistive technology provider for the visually impaired, is excited to share news of a partnership between Vispero and Storm Interface, combining the JAWS® screen reader with Storm’s assistive technology products to create the most accessible kiosk experience for users who are blind, have low vision, or limited dexterity.

Storm Interface logo for assistive technology According to Matt Ater, Vice President of Business Development at Vispero, “Storm Interface’s dedication to a usable and accessible experience equals Vispero’s ongoing mission to serve users who are blind or who have low vision. The partnership between Storm and Vispero brings together two leaders in assistive technology and establishes greater usability of kiosks.”

The kiosk version of JAWS software has added support to make it easier than ever to integrate Storm Assistive Technology devices into a kiosk solution. Peter Jarvis, Storm Interface Vice President, shares, “Storm is delighted with the additional functionality provided by the screen reader in JAWS. This additional functionality will deliver a more complete and accessible experience for users of Storm ATP (Assistive Technology Products).”

JAWS Kiosk features that support Storm-ATP Devices include the ability to autostart JAWS upon insertion of headphones, the delivery of a custom welcome message, standardized keypad integration, the ability to customize additional button functionality, and an auto stop/session end function upon the removal of headphones.

Mark Riccobono, President of the National Federation of the Blind states, “Members of the National Federation of the Blind applaud the collaboration between Vispero and Storm Interface toward the continued development and implementation of accessible kiosk systems. As kiosks are an ever-growing gateway to banking, shopping, accessing healthcare, and applying for and receiving public services, it is essential that the blind have access to these systems in order to live the lives we want. We appreciate that both Vispero and Storm Interface have been, and will continue to be, receptive to the feedback and recommendations of the nation’s blind.”

This collaboration will help kiosk manufacturers meet accessibility requirements for federal government, banking, healthcare, hospitality, retail, transportation, and more.

About Storm
Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices for more than 30 years. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their “RNIB Tried and Tested” program.

About JAWS Kiosk
JAWS Kiosk is a collaboration between The Paciello Group (TPG) and Freedom Scientific (sister companies under Vispero) which provides JAWS screen reading software for kiosks, technical implementation, and consulting services.

Contact Laura Boniello Miller at [email protected] or your TPG sales representative for information.


JAWS Kiosk Vispero

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

An Accessible Kiosk

Ensuring an Accessible Kiosk Experience

Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated.

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

Customers with disabilities are often left out of the interactive experience due to the misconception that guests who are blind or who have low vision are more easily satisfied with the assistance of an in-person attendant. Yet this alternative does not provide an experience comparable to that of a non-visually impaired patron. Most people with disabilities do not want to be treated any differently from anyone else, and an in-person attendant often serves as a reminder of their disability.

The Future of Kiosks in the Restaurant Industry

Kiosks allow users to avoid lines and oftentimes allow them a greater ability to customize their order.  Kiosk deployers typically attempt to design the kiosk interface to decrease the time it takes for a user to place an order. No one – neither the restaurant nor the restaurant patron – is well-served if the time it takes to place an order on a kiosk is significantly slower for users with disabilities and requires additional human assistance.

Restaurant self-service kiosks are currently deployed in leading restaurant chains such as Taco Bell, KFC, Panera Bread, Wendy’s, Subway, and Dunkin’ Donuts via both pilots and full international rollouts.  Additionally, tabletop ordering or payment tablets are used in TGI Fridays, Olive Garden, Friendly’s, Tropical Smoothie, and Chili’s, to name a few.  Self-ordering and self-service POS solutions are running apps such as Appetize, Tillster, and Ziosk. In these examples, the user experience should be accessible for all patrons, whether on a robust kiosk enclosure or a small handheld tablet.

Read full article at Modern Restaurant Management

Interested in Accessibility Consulting for your kiosk or website? Contact us.

Which Platform OS to use for Kiosk Deployment?

From THEPACIELLOGROUP website 12/17/2019 by Laura Miller of Vispero

Which Kiosk OS?

There can be many reasons for selecting one operating system over another. During the process of choosing your operating system, you will want to consider the following questions.

Accessible Windows-based Kiosk from KIOSK
Windows-based Apex kiosk with payment capabilities from KIOSK Information Systems

For which OS is the kiosk application available?

If you are running an application on a kiosk in kiosk mode or using kiosk software, the deciding (or limiting) factor can be the operating system upon which the app runs. Kiosk mode is a method or mode utilized for limiting user access and behavior. Windows kiosk mode, Android single app mode, and iOS kiosk mode all function to limit the device to allow access to only a specific application. The app availability will limit the OS options available to choose from. Most apps are available across multiple operating systems or are browser-based and can be run in any kiosk browser (found in kiosk software) on any operating system.

Which external devices are needed for the kiosk?

Like the application, certain external devices may only be available for a single operating system. Traditionally, those devices were Microsoft Windows-based and required a Windows OS in order to integrate. In more recent years, Bluetooth and cloud-based technologies have increased the number of options available for iOS and Android solutions as well. Kiosk devices such as credit card readers, barcode readers, receipt printers, facial recognition devices, and accessibility keypads are typically not available across all operating systems. Many use APIs available only for Windows devices. In most cases, the devices that do work with iOS and Android operating systems require an internet connection in order to communicate and do not work locally, as Windows options do.

Payment Devices

In the case of Android and iOS, payment devices (such as credit card readers), communicate via the cloud, and communication is only available if there is an internet connection. However, if the app is a native Windows solution, the communication can be local (negating the need for a connection), which allows for accepting payment transactions when the device is offline. For payment devices, there’s greater flexibility and reliability with Windows-based apps in comparison with Android and iOS. With iOS and Android operating systems, connectivity as well as potential latency with cloud-based solutions that can cause potential points of failure.

As explained by Kim Kenney, President, KIOSK Information Systems

“The majority of our kiosks and devices are either Windows-based or compatible with Windows giving customers flexible and scalable interoperability. Our focus is on the customer and what we’re hearing is the need for future-focused, self-service solutions like kiosk technology that can adapt as organizations grow. Windows helps to enable this capability.”

Printers

Many printers now make use of onboard Bluetooth technology. This means that they may be compatible with iOS, Android, and Windows operating systems. However, Bluetooth options tend to be more expensive. Additionally, printer manufacturers have historically developed hardware with a Windows driver and may not have iOS or Android support.

Europay/Mastercard/Visa

From an EMV (Europay Mastercard Visa) compliance standpoint, there are more Windows solutions (both from a hardware perspective and from a payment solution provider selection) available. Future-proofing and backward compatibility are extremely important and Windows typically provides that support but Android and iOS do not. This means that when the OS is updated, often legacy programs will not work with the updated OS.

Rob Chilcoat of Unattended Card Payments writes,

“While I can typically find a payment solution to meet just about any kiosk project’s payment requirements, it is always easier when the application developer is working in Windows. There are so many more feature-rich, pre-certified payment solutions to choose from working in Windows. When developing for Android or iOS the selection becomes much more limited, and their capabilities less robust.”

Kiosk accessibility?

Microsoft has invested heavily in infrastructure for accessibility on the Windows platform. In addition to OS support, there are more options for accessibility hardware and software. Freedom Scientific’s JAWS text to speech software, for instance, is only available for Windows, not for Android or iOS. It can be highly customized for each kiosk implementation. Native Android and iOS solutions are not very customizable and are only updated when Android or iOS are updated. There are a variety of hardware input devices that can be used with Windows, such as keypads and keyboards. Some of these devices only have Windows APIs, so it is important to check with the manufacturer before selecting an operating system or device.

If accessibility seems like an afterthought for your kiosk experience, consider that over 20% of the United States identifies with having a disability. People with disabilities are an oft overlooked demographic with disposable income like anyone else.

Which OS provides a more secure kiosk experience?

Windows offers native kiosk security functions and kiosk management capabilities for both kiosk management and configuration. Kiosk security and features are available across multiple operating systems, but Microsoft has invested heavily in improving the setup, configuration, and management experience for kiosks. Kiosks running a Windows operating system are typically more easily monitored, updated, and managed remotely due to the extensive native Windows management tools. Android and iOS have not invested in this area as heavily, nor do their platforms offer the same robust focus on business support.

It’s important to consider a variety of factors from application, external devices, accessibility, features, and security, when selecting an operating system for a kiosk.

More Vispero News

An Accessible Kiosk

Vispero Storm Accessible Kiosk Solution

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Welcome to Vispero

Vispero is the world’s largest assistive technology provider for the visually impaired. Although officially formed in 2016, our brands Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group, share a long, rich history as industry leaders dating back to 1975.

We develop and deliver innovative solutions that enable blind and low vision individuals to reach their full potential – to gain an education, obtain employment, succeed in professional careers, and live independently throughout their lives.

Vispero ADA

Vispero is proud to operate in 90 countries worldwide, with products localized in over 24 languages.

As the prevalence of age-related eye diseases like macular degeneration steadily rise, assistive technology plays an increasingly vital role, resulting in a growing demand for low vision devices and services. Vispero is uniquely positioned to address these challenges head-on by providing the tools necessary to meet the needs of the low vision population through our far-reaching distribution network.

Our family of brands deliver a superior line of optical and video magnifiers; wearables; scanning and reading devices; and easy-to-use software. Vispero’s partnership with key organizations and advocacy groups keep us in the forefront of the low vision industry.

vispero companies graphic

For More Information

Click here for our Contact page or complete the information below.

 

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