CSA Healthcare Service Solutions – Partner in the Field

By | February 11, 2018

Source article on Healthcare IT


CSA Healthcare Service Solutions – Partner in the Field

Infusion pumps have become commonplace equipments at major healthcare facilities around the world, using meticulous configurations at both software and hardware levels to administer precise amounts of fluid. Naturally, even minor defects can be a worrisome issue for both healthcare providers as well as the OEMs that manufacture them. Such was the case for a large healthcare organization, whose multiple deployments were erroneously configured. The OEM vendor knew that the products had to be recalled from the field but a full-scale field change order(FCO) for over 45,000 deployed instruments in just 12 months would have been a monumental task for the six field service engineers, who were already involved in the daily routine of servicing their customer base.

Fortunately, they had a long-standing partner in CSA Service Solutions, who stepped in to strategically break down the nationwide deployments into manageable geographical pieces and execute product recall quickly and efficiently. CSA has carved a niche for itself in offering cradle-to-grave services to healthcare OEMs and software vendors, ranging from installation, full project management, depot repair, logistics management, compliance, and validation, to expertise areas like on-site support, call centers, and product training.


Full article on Healthcare IT


Author: Staff Writer

Craig Keefner is the editor for Kiosk Industry (Self Service Kiosk Machine). Opinions and point of view here on kioskindustry is not necessarily the stance of the Kiosk Association or kma.global -- With over 40 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.