Telemedicine Kiosks Mayo Clinic

By | June 23, 2025
telemedicine kiosk mayo clinic

Flight Physicals Via Kiosks Telemedicine

As the field of AMEs continues to thin and demand for FAA medical certification rises, kiosk-based flight physicals could make a lot of sense.  From Patientkiosk and Flying Mag

Editors Note:  In January 2023 we had our first call with Clayton at Mayo Clinic. 30 months to pilot…

Mayo Clinic’s Vision for Remote Flight Physicals: A Deep Dive

A System at the Breaking Point

The world of aviation medicine is at a crossroads, and the Mayo Clinic’s Aerospace Medicine division is stepping up with a bold, tech-forward solution: remote flight physicals. The timing couldn’t be more critical. The FAA’s medical certification division is overwhelmed, and the number of Aviation Medical Examiners (AMEs) has plummeted from over 9,600 to fewer than 2,200. This shortage, fueled by healthcare consolidation and the retirement of seasoned AMEs, is grounding qualified pilots simply because they can’t get a timely exam1.

A Legacy of Innovation

Mayo Clinic’s aeromedical pedigree stretches back to 1920, when its doctors helped establish the very first pilot medical exams for the Civil Aeronautics Board. Their innovations—high-altitude pressure chambers, World War II pilot simulators, and advanced oxygen masks—set the standard for aviation medicine. But the COVID-19 pandemic forced a rethink: if pilots can’t come to the clinic, can the clinic come to them1?

The Kiosk Concept: Bringing the Exam to the Pilot

Enter the remote flight physical kiosk. Picture this: a pilot schedules an appointment through an app, walks into a fully equipped, enclosed kiosk at a flight school or pilot domicile, and connects with a remote AME. The kiosk is packed with biometric sensors, electronic stethoscopes, and a visual acuity unit—everything needed to capture vital data and beam it to a doctor hundreds or thousands of miles away1.

Mayo Clinic has already run about 20 pilots through a proof-of-concept phase. The setup is basic but promising: pilots come in for a traditional FAA physical, then volunteer for a kiosk exam. The data isn’t official yet, but the aim is to publish initial results in mid-2025. The next step is a “non-inferiority” study, pitting remote exams against in-person ones, especially for patients with known medical issues like heart murmurs or movement disorders1.

The Technology Stack

The hardware and software market for remote diagnostics is advancing rapidly. FDA-approved biometric devices can measure vitals with a simple arm insertion. MedWand Solutions, for example, offers a device that captures temperature, blood oxygen, pulse, heart and lung sounds, and even real-time electrocardiograms. These tools, paired with secure video feeds, make remote, clinical-grade exams a reality1.

The Uberization of Aviation Medicine

Dr. Clayton Cowl, a Senior AME at Mayo, envisions a future where pilots and AMEs connect much like riders and drivers on Uber. Retired or semi-retired doctors could clock in for a few hours a week, staying current with FAA regulations but skipping the overhead of a traditional office. This flexibility could help stem the tide of AME retirements and keep more pilots in the air1.

Yet, the economics are tough. Large healthcare systems, focused on high-margin specialties, have little incentive to keep low-fee FAA physicals on the menu. Many experienced AMEs have been absorbed into these systems or have retired, leaving pilots in rural areas especially stranded1.

Who Benefits—and Who Doesn’t

Remote flight physicals won’t be a one-size-fits-all solution. Dr. Cowl likens it to the 1040EZ tax form: great for straightforward cases, less so for complex ones. Healthy, younger pilots without a laundry list of medical conditions are the best fit. Older pilots or those with special medical needs will likely still require in-person exams, especially for FAA Special Issuance cases1.

A Looming Crisis

The FAA expects to process about 500,000 flight physicals by the end of 2026. With AME numbers dwindling, delays of six to twelve months for medical certificates are becoming the norm—especially for mental health or substance abuse cases. This not only disrupts pilots’ livelihoods but also drives up disability insurance costs and creates bottlenecks in commercial aviation1.

If the system doesn’t adapt, legislative workarounds like BasicMed—already a patchwork solution—will proliferate. But even BasicMed isn’t perfect, and some pilots who should be under traditional oversight are slipping through the cracks. As Dr. Cowl puts it, “the bottom line is that we have technology that can support the remote flight physical concept, and with an FAA that’s doing the best it can, the demand has outstripped the ability for it to keep up”1.

The Takeaway

Mayo Clinic’s remote flight physicals are not just a technological experiment—they’re a necessary evolution for an industry on the brink. The concept promises to make aviation medicine more accessible, efficient, and resilient, but it will require regulatory change, rigorous validation, and a willingness to rethink how pilots and doctors connect. For now, it’s a glimpse of the future, and for many pilots, it can’t come soon enough1.

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Potential Impact of Mayo Clinic’s Flight Fitness Telemedicine Kiosks

Addressing the Shortage of Aviation Medical Examiners (AMEs)
There is a critical and growing shortage of FAA-designated Aviation Medical Examiners in the United States, with numbers dropping from over 9,600 to fewer than 2,200 by early 2025. This shortage is making it increasingly difficult for pilots to obtain the required medical certifications, often grounding otherwise healthy and capable aviators12. Mayo Clinic’s telemedicine kiosks directly address this bottleneck by allowing pilots to access flight physicals remotely, reducing dependency on in-person AME visits and potentially alleviating the backlog in medical certification.

Expanding Access and Convenience for Pilots
The kiosks are designed to be placed at convenient locations such as home airfields or flight schools, enabling pilots to schedule and complete their medical exams without the need to travel long distances to see an AME. This approach could significantly reduce time away from work or flying, lower travel expenses, and improve compliance with medical certification requirements12.

Leveraging Advanced Biometric and Diagnostic Technology
These kiosks are equipped with biometric software, electronic stethoscopes, vision testing units, and other diagnostic tools. The data collected is transmitted to remote examiners, who can conduct comprehensive health assessments in real time. This technology enables a level of examination that meets or exceeds the standards of traditional in-person exams, as demonstrated by early pilot studies12.

Potential for On-Demand and More Frequent Monitoring
For healthy pilots with no complications, these kiosks could provide a fast, on-demand alternative for routine medical checks. For pilots in special programs, such as the HIMS program (for substance abuse or mental health monitoring), easier access to regular check-ins could improve compliance and outcomes2.

Cost Reduction and Efficiency Gains
By minimizing the need for travel and time away from work, the kiosks can help reduce both direct and indirect costs associated with medical certification. Employers and pilots alike benefit from decreased absenteeism and increased operational efficiency34.

Regulatory and Clinical Validation Underway
Mayo Clinic is conducting a two-phase study to validate the efficacy and reliability of kiosk-based exams. The first phase compares kiosk results with traditional exams, while the second phase tests the technology on individuals with known medical conditions to ensure its robustness. Publication of these results and eventual FAA approval could pave the way for widespread adoption12.

Broader Implications for Telemedicine
The flight fitness kiosk initiative builds on Mayo Clinic’s broader experience with telemedicine kiosks, which have already demonstrated success in primary care settings by improving access, reducing costs, and maintaining high standards of care53. The move toward remote, technology-enabled medical exams is seen as the next logical step in telemedicine’s evolution, with the potential to transform not just aviation medicine but other fields requiring periodic certification or monitoring56.


In summary:
The Mayo Clinic’s flight fitness telemedicine kiosks could dramatically improve access to required medical exams for pilots, address a critical examiner shortage, reduce costs, and set a new standard for remote health assessments in regulated industries. Their success could accelerate broader adoption of telemedicine kiosks across healthcare sectors, further expanding access and efficiency

Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global