Last Updated on May 6, 2026 by Craig Allen Keefner
Learn about making kiosks accessible
Explanation of accessibility with kiosks by Nicky with Storm and Pete with imageHOLDERS. Shot at NRF 2026
First Alerts — info good to know today —
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Compliance: ADA, Section 504 (HHS), and HIPAA. (e.g., “How the Lobby Kiosks meet the May 2026 deadline”). Under HHS Section 504, kiosk compliance is service-based, not web-based. If a kiosk controls access to a federally funded healthcare service, the service must be accessible — regardless of the kiosk’s software architecture. Learn more about HHS Section 504
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Matrix showing HHS Section 504 and ADA compliance risk levels for healthcare kiosks.
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HHS document new-requirements-accessibility-web-content-mobile-apps-kiosks
- If an Epic or Cerner check-in kiosk fails accessibility, OCR comes for the hospital, not the vendor. Hospitals may seek recourse contractually — but they own the compliance risk the moment the kiosk replaces a front desk. Kiosk manufacturers only provide the hardware and no liability.
- Biggest mistake? — “Epic says their kiosk supports accessibility.” To what degree is never revealed. Have you verified your indemnification levels with Epic here?
- Learn more about ADA Kiosk Standards
- himss readiness guide
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