Section 508 • ADA 2010 • ACAA / 14 CFR §382.57 • European Accessibility Act • EN 301 549 Self-service kiosk accessibility is no longer adequately described by saying a product is simply “ADA compliant” or “EAA compliant.” Get yours now is usual next line — $49 The U.S. vs. EU Self-Service Kiosk Accessibility Compliance Matrix — 2026… Read More »
Press release on AP News and Send2Press According to a press release reported by Send2Press Newswire, representatives from The Industry Group (TIG), Kiosk Industry, and the Kiosk Manufacturer Association (KMA) are scheduled to meet with Executive Director Sachin Dev Pavithran and team members from the U.S. Access Board in Washington, D.C., on September 15th. The primary purpose of… Read More »
Voice Recognition & Speech Self-Order Assist Coming – See KMA in NY at NRF Big Show Booth #1725 – Meeting notes U.S. Access Board (ADA) PRESS RELEASE UPDATED: NOV 27, 2018 06:00 MST WESTMINSTER, Colo., November 27, 2018 (Newswire.com) – The Kiosk Manufacturer Association had the yearly meeting in Washington, D.C., on Oct. 16, 2018, with the United States Access… Read More »
Self-service technology is now fundamental infrastructure for retail, restaurants, healthcare, vending, transportation and public services. But as kiosks, self-checkout and unattended payments become routine, accessibility must become more than a final compliance review. On September 15, representatives from The Industry Group, Kiosk Industry, the Kiosk Manufacturer Association and accessibility technology partners will meet with Executive Director Sachin Dev… Read More »
Accessibility and Section 504 August 12, 2026 Update The proposed HHS Section 504 rule discussed in your article was finalized. HHS issued the final rule on May 9, 2024; it took effect July 8, 2024. Its kiosk provision, 45 C.F.R. § 84.83, is now an operative regulation—not a proposal. HHS Added Local Resource for ACA 1557 — ocr-dcl-section-504-section-1557-disability… Read More »
Patient Check-in Kiosk for Veterans – RFP Award A continuation of the process at the VA for the check-in kiosks continued. An RFP for 40 units was issued in September and the VA decided to sole-source the RFP to Vecna, the incumbent vendor. Some of the reasons they decided to sole source according to VA The needed timeframe… Read More »
All About WCAG and Accessibility for Websites Question – Is accessibility certification any legal protection from website WCAG issues? Answer — No — no accessibility certification (CPACC, WAS, Trusted Tester, or otherwise) grants legal immunity from an ADA/WCAG website lawsuit. There’s no such thing as a certification that shields you outright. There is no official W3C “WCAG certification”… Read More »
Assistive Technology Assistive technology refers to a wide range of tools and services that help people with disabilities live more independently and participate fully in society. Some of the most common types of assistive technology include: Braille: Braille is a tactile writing system that uses raised dots to represent letters and numbers. It is used by people who are blind… Read More »
The Disabled and Impaired Population 2023 We are always looking to improve accessibility and one method to do that is to establish the population segments with what impairment. The most good for the most people is a good starting point. Where do differences in accessibility manifest and to what degree. Generally, there are these main categories: The five… Read More »
Assistive Technology for Unattended Assistive technology refers to a wide range of tools and services that help people with disabilities live more independently and participate fully in society. Some of the most common types of assistive technology include: Braille: Braille is a tactile writing system that uses raised dots to represent letters and numbers. It is used by people who… Read More »
Common FAQ Self-Service Kiosk Questions February 5, 2020 Dave Loyda Full article on site Home » Self-Service Kiosks » Common Self-Service Kiosk Questions Self-service kiosks continue to rise in popularity as a powerful tool benefiting businesses’ customer experience strategies. With this surge in interest comes more inquiries about everything from payment options to ADA compliance. Below, we’ve compiled a list of the… Read More »
MEDIA RELEASE Contact: Peter Jarvis Storm Interface Phone: +44 (0)1895 456200 Email: sales@storm-interface.com London, England. January 2018 Web: www.storm-interface.com Storm Interface and Tech for All build on a shared vision As the ICT sector in the U.S. is challenged to conform with the ADA and other accessibility regulations, two leading experts are collaborating to offer compliant and effective solutions.… Read More »
ADA Brief on Wall-Mount Kiosks This goes for any “interactive” display and/or kiosk mounted to the wall. Quick Guide Anything that is mounted on a wall along a travel (or circulation) path must comply with protruding object requirements. If you have a wall-mounted kiosk or a digital sign and its leading edge is between 27” and 80” above… Read More »
Dot Inc. at CSUN March 9, 2026 – March 13, 2026 Booth #702, Anaheim Marriott, California, US. We are thrilled to invite you to join Dot Inc. at the 2026 CSUN Assistive Technology Conference! This year, we are pushing the boundaries of what is possible in assistive technology. From groundbreaking AI integrations, to accessible infrastructure and new hardware,… Read More »
We are redoing the STANDARDS main page and here is what we had before… Kiosk Standards and Regulations Last Updated on March 18, 2026 by Craig Allen Keefner Table of Contents Kiosk Standards and Regulations Here is our coverage of the regulatory compliance standards which affect and/or come into play for kiosks. Some are by law, some by suggestion.… Read More »
CONTENTS Section 1: A changing landscape page 3 Section 2: Mandates, legal requirements, responsibilities page 4 Section 3: Consequences page 5 Section 4: Audible and tactile system navigation page 6 Section 5: Strategies for success page 8 Section 6: A Collaboration with RNIB page 9 SECTION 1 A changing landscape Community expectations “The most common disability in the world… Read More »
Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and… Read More »
From Smart City Design Feb 2021 Feb 5, 2021 — Statement from Storm Interface following conference call with NFB on the use of personal phones as an accessible interface to Smart City terminals. Statement for submission to the NFB, the Federal Access Board and Storm sales personnel. Use of personal phones as an accessible interface As a manufacturer… Read More »
Kiosk Self-Service ADA and PrivacyLegal Decisions Legal decisions related to self-service, ADA, biometrics, privacy, Braille and more are essential. HIPAA fines can be substantial for example. Recently Europe has issued a fine to TikTok for over $550 million. Companies generally put the bottom line first so enforcement is key motivator for them. Amazon might have to think twice… Read More »
EV Charging ADA Kiosk Considerations – Are They Subject to Kiosk Regulations? From the KMA.Global FAQ October 2021 Short Answer — Yes Long Answer — Technically all of the regulations mandated today apply to any form of unattended self-service. In the case of some there may not be a touchscreen per se but interaction with the terminal whether via mobile… Read More »
ADA Regulations Update June 2023 June 15, 2023 — New updated dates for US Access Board NPRMs for EV and POS. Also, ANSI has just released their new EV standards, which include ADA considerations. Thanks to Steve Taylor with TaylorPOS for reminding us of the NPRM dates. Useful reference links: SELF-SERVICE Dec 2023 https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA44 EV NPRM 9/00/23 https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48… Read More »
ADA Accessibility Update – U.S. Access Board Timelines It pays to underestimate the completion of a government regulatory process and once again that is true. Both upcoming timelines for official guidance from the U.S. Access Board have been pushed back to January and June. We want to thank Steve Taylor with TaylorPOS for pointing it out to us.… Read More »
ADA and Accessibility “Advance Regulatory Guidelines” by Kiosk Association In June it is expected that we will see not one, but two documents from U.S. Access Board on ADA and Accessibility. See our December 2023 post – ADA Accessibility Update – U.S. Access Board Timelines. The Kiosk Association mission is to inform and educate on self-service. Membership is… Read More »
Storm’s New European Sales Manager Prioritizes EAA Although the deadline for complying with the European Accessibility Act (EAA) is June 2025, suppliers and deployers of self-service technology in the EU seem mostly unaware of its existence. This is a situation that Storm’s newly appointed European Sales Manager, Matthijs Verhagen, is determined to remedy. Having previously worked for a… Read More »
The New Reality of Retail Self-Service [natural_tts]This retail TouchPoints article, written by Matt Ater of Vispero, argues that the retail industry has reached a “mission-critical” tipping point where self-service technology must evolve from simple touchscreens to multimodal, accessible interfaces that work for everyone, regardless of physical ability or environmental circumstances. We agree. See The New Modality Stack: How… Read More »
LG at CSUN with Dot Braille Two notable things stand out: LG is clearly positioning this as an evolution of its Gen2 accessible kiosks, and they are now publicly tying that roadmap to Dot’s full braille/tactile module and multi‑modal access (audio, sign language, braille) at CSUN, which reinforces their “Better Life for All” accessibility narrative. From LG —… Read More »
Article on CSA highlights that the U.S. disability consumer market is a massive, fast-growing opportunity—measured at 675 billion dollars in purchasing power and increasingly impossible for retailers and brands to ignore. Quick Takeaways The disability market study is a great hook, but the real enforcement engine for kiosks and SCO in 2025–2030 is the EAA plus EN 301… Read More »
Kiosk Software Accessibility Editors Note: New kiosk software release KioWare for Windows (Version 8.7)! New accessibility features are now available (such as ZoomText and JAWS for the visually impaired). Support for EZ® Access Keypad. (See upcoming Accessibility Seminar). Also added are a number of new devices, including an EMV compliant option using the Elavon processor via the OTI… Read More »
ADA POS – Updates for Kiosk Industry December 2023 — Looks like the release of guidance on point of sale by U.S. Access Board is going to be next spring We have some updates for ADA and kiosks. Add-on for Verifone POS Tactile “bumps Tax incentives for ADA (deductions and credits) US Access Board meeting for January ADA… Read More »
ADA News – EZ Access® trademark Licensed by Assistra Technologies MADISON, Wis. – The Wisconsin Alumni Research Foundation (WARF) has executed an exclusive license agreement with Assistra Technologies, LLC, covering a portfolio of patents and trademarks relating to disability access systems for self-service kiosks, touch screen systems, and similar devices. The patents included in the license cover a variety of aspects… Read More »
Press release BusinessWire Dec 13, 2019 WESTMINSTER, Colo.–(BUSINESS WIRE)–KMA’s ADA & Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted to join and share insights and opinions on accessible technology and more through… Read More »
From PRNewswire March 2020 WESTMINSTER, Colo., March 4, 2020 /PRNewswire/ — The Kiosk Manufacturer Association aka KMA announces our new ADA and Accessibility Chairpersons. Serving as co-chairpersons for our committee is Randy Amundson of Frank Mayer and Associates, Inc. and Mr. Peter Jarvis of Storm Interface. Randy is one of our founding chairpersons and is continuing in his support of KMA and ADA. Peter is a charter sponsor of… Read More »
Checkpoint COVID-19 Health Screening Kiosk Reopening during the COVID-19 “new normal” brings a unique set of challenges for employers, starting with how to keep your employees and visitors safe. The Center for Disease Control’s current guidelines recommend that employers should offer daily health screening checks before allowing entry into a facility. Daily Proof of Screening Kiosk Group’s CheckPoint… Read More »
Guidelines Kiosk ADA Accessibility – August 2020 Too often when projects requirements are detailed, ADA and accessibility considerations are often reduced to the simple phrase, “Must be ADA compliant”. This statement is open to definition and inevitably results in range of bids with widely different ADA “compliance”. The Kiosk Manufacturer Association has looked at the various ADA… Read More »
Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
