Category Archives: ADA Kiosk

ADA and Kiosks

Kiosk ADA Accessibility Resources & ADA Compliance

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

Regulatory agencies have a profound effect on the business of self-service. The kiosk manufacturer association (KMA) monitors kiosk and self-service ADA, Accessibility and the development & implementation of regulatory bodies and, where possible, we participate in the regulatory process by educating and informing agencies regarding our members & businesses.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides. The first are the current Mandatory requirements as reviewed by KMA with the U.S. Access Board.  The second is code of practice going forward with includes newer technologies such as voice command.

The fast reference for kiosks is our ADA Kiosk Checklist. Twenty questions you should ask yourself when planning a kiosk deployment.  Ad hoc questions regarding ADA are also covered in our Kiosks ADA FAQ.

For EV charging infrastructure the latest Design Guidelines by the U.S. Access Board are a must read.  We expect ANPRM in August and then the comments period before codification later this year. And not only EV infrastructure but also Kiosks and POS.

Recommended ADA Resources

  • Vispero – The Paciello Group (part of Vispero): The Paciello Group (TPG) is a world-class accessibility consultancy with a reputation for excellence. TPG helps clients achieve end-to-end accessibility for both software and hardware, including accessibility reviews and VPATs.
  • A primary source of ADA devices for accessibility is Storm Interface. They also make rugged keyboards and other input devices.  Storm also produced a very informative paper on Pin Pad Accessibility. — Accessibility – Implications on Keypad Design by Steve Greenaway
  • Tech For All Consulting –  Making Technology Accessible for Everyone. Experts in evaluation and universal design. Specialists in ADA and Accessibility.
  • YourDolphin Supernova kiosk software —
  • MimoMonitors – along with all types of touchscreens, Mimo also offers a haptic touchscreen for accessibility
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Restaurant Accessibility Blind and Low Vision Customers

Accessibility -- Illustration of a person standing in front of a large computer screen with chat bubbles, reaching up to interact with the display. The word Accessibility is written at the top, highlighting inclusive Web Services against a blue background.

Restaurant Accessibility Survey Download Restaurant Accessibility Survey — Customer loyalty is crucial for any organization, including the restaurant industry. How a restaurant treats customers with disabilities can significantly affect that loyalty and have a lasting impact on their business. Between February and March 2024, Vispero and TPGi surveyed over 600 blind and low-vision people about their experiences accessing… Read More »

Airport Kiosks – Do ADA (Only) Kiosks Discriminate against Tall People?

alpine ada kiosk

Standing Tall – Does ADA Discriminate? Editors Note: Being able to think critically about ADA is good practice.  There are many forms of accessibility and many of those are ignored in favor of the more popular. The writer is expressing their own opinion and not Kiosk Industry Group/Self Service Kiosk Machine.  Discussion was stimulated (see comments below) and… Read More »

ADA Kiosk News – DOJ Title II final rule

DOJ Accessibility Guidance

DOJ Title II final rule on web accessibility Very nice writeup and analysis of the key points on the just released (April 2024) rule on web accessibility. Here’s a summary of the key points: DOJ Title II Final Rule: The page discusses the Department of Justice’s final rule on web accessibility, which includes mobile apps. Definitions: It provides… Read More »

ADA Kiosks – HHS Section 504 Proposed Rule Writeup

HHS 604

HHS Proposed Rule for Section 504 HHS Section 504 Proposed Rule There is a new entry on Federal Register for addressing disability. You may submit electronic comments at http://www.regulations.gov by searching for the Docket ID number HHS–OCR–2023–0013. Follow the instructions at http://www.regulations.gov online for submitting comments through this method.  For more info contact Molly Burgdorf, Office for Civil Rights, Department of Health and Human… Read More »

DOJ NPRM on Web and Mobile Accessibility

ada kiosk

DOJ Releases Standards for Review Editor Note:  Self-service kiosks and digital signage/interactive displays such as wayfinding for example and smart city are both considered “closed systems”. Websites are considered open systems.  Mobile applications are new and the proposed regulations there are likely to have the most impact The Department of Justice (Department) is publishing a Notice of Proposed… Read More »

JAWS Kiosk Screenreader Comes to Penn State Food Service

JAWS Kiosk Penn State

Penn State Partners with TPGi® to Make Food Service Kiosks Accessible for Blind and Low-Vision Users CLEARWATER, Fla., Sept. 26, 2023 /PRNewswire/ — Penn State has partnered with TPGi®, a Vispero® company and global leader in accessibility software and services, to assist in providing students and faculty with more accessible food service kiosks. Recognizing that screen readers needed to be implemented into its current… Read More »

PSA – ADA Regulations for EV Vehicles, – Assistive Tech

EV Regulations

ADA Regulations Update June 2023 June 15, 2023 — New updated dates for US Access Board NPRMs for EV and POS. Also, ANSI has just released their new EV standards, which include ADA considerations.  Thanks to Steve Taylor with TaylorPOS for reminding us of the NPRM dates. Useful reference links: SELF-SERVICE Dec 2023  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA44 EV NPRM 9/00/23  https://www.reginfo.gov/public/do/eAgendaViewRule?pubId=202304&RIN=3014-AA48… Read More »

Disabled and Impaired Population Numbers – ADA

CDC Disability

The Disabled and Impaired Population 2023 We are always looking to improve accessibility and one method to do that is to establish the population segments with what impairment.  The most good for the most people is a good starting point. Where do differences in accessibility manifest and to what degree.  Generally, there are these main categories: The five… Read More »

ADA Kiosk – ANPRM Issued by U.S. Access Board Today

ada kiosk reach illustration

Accessibility Guidelines; Self-Service Transaction Machines and Self-Service Kiosks As noted on Federal Register September 21, 2022 — Note too that we did a commentary on AVIXA regarding this. That also includes European notes from ETSI. AGENCY: Architectural and Transportation Barriers Compliance Board. ACTION: Advance Notice of Proposed Rulemaking. SUMMARY: The Architectural and Transportation Barriers Compliance Board (“Access Board” or “Board”)… Read More »

ADA Kiosk Quest Diagnostics Update + Walmart Blind Access

kiosk ada

Thanks to William Goren and https://www.understandingtheada.com/ — From updated Kiosk Accessibility: The Law is Paying Attention Quest Diagnostics Update + Walmart Blind Access In Brief Court rejected Quest request to dismiss ACB suit. It is moving ahead Quest has already conceded “effective communication” not provided Class action enabled which means corrective measures would need to be done across the… Read More »

Kiosk ADA — Call for Comments on Voting Kiosks

Voting Kiosk ADA

See KMA.Global post NIST Seeks Public Comment on Recommendations The National Institute of Standards and Technology (NIST) requests public comments on the Draft of Promoting Access to Voting: Recommendations for Addressing Barriers to Private and Independent Voting for People with Disabilities. Under Executive Order 14019 on Promoting Access to Voting, NIST is directed to identify barriers to private and independent voting for… Read More »

Epic Welcome Kiosk That is Truly Height Adjustable

From PatientKiosk August 2021 Olea Kiosks®, Inc. Delivers Height Adjustable Austin Kiosk for Healthcare Patient Kiosk Check-In News from Olea Kiosks August 2021 Patient Kiosk Check-In Adjustable Height Olea Kiosks® Inc., today, announced the addition of its height-adjustable base for the Austin series kiosk.  This new addition is available for ordering now. With more than 2500 units in the… Read More »

Kiosk Accessibility – McDonalds Kiosk Article

McDonalds Restaurant Kiosk Switzerland

Screen Reader Kiosk News All company-owned restaurants to offer screen-reader on their kiosks by 2022 In Brief Mounting new keypads and headphone jacks to the touch-screen kiosks it introduced in 2015. Blind users can connect their headphones to the system and browse the digital menu using screen-reader technology and tactile arrow buttons, adding items to their basket by… Read More »

McDonald’s Kiosks and National Federation of the Blind Collaborate

From the NFB May 2021 Editors Note:  McDonald’s owns about 5% of its nearly 14,000 domestic locations and the remainder are franchised. McDonald’s has more than 39,000 locations worldwide.  Blind Americans Commend McDonald’s for Commitment to Accessibility Baltimore, Maryland (May 2021): The National Federation of the Blind, America’s civil rights organization of the blind, and McDonald’s USA announce… Read More »

Assistive Technology

assistive technology swair storm

Assistive Technology for Unattended Assistive technology refers to a wide range of tools and services that help people with disabilities live more independently and participate fully in society. Some of the most common types of assistive technology include: Braille: Braille is a tactile writing system that uses raised dots to represent letters and numbers. It is used by people who… Read More »

Kiosk Association (KMA) Announces New ADA Accessibility and EMV Initiatives

PR Newswire Feb 2021 —  DENVER, Feb. 15, 2021 /PRNewswire/ — The Kiosk Association announces initiatives for Kiosk EMV and Kiosk ADA EMV Initiative — As a Participating Organization with the PCI SSC, KMA encourages deployment of EMV devices (PCI certified) for CATs (Cardholder Activated Terminals). The problem has been companies attempting to try and reposition web non-EMV shopping carts into… Read More »

Smart City ADA – Personal Phone As Accessible Interface Has Shortcomings

From Smart City Design Feb 2021 Feb 5, 2021 — Statement from Storm Interface following conference call with NFB on the use of personal phones as an accessible interface to Smart City terminals. Statement for submission to the NFB, the Federal Access Board and Storm sales personnel. Use of personal phones as an accessible interface As a manufacturer… Read More »

Temperature Kiosk – Full CDC Compliance and Accurate

Checkpoint Temperature Kiosk FAQ

Checkpoint COVID-19 Health Screening Kiosk Reopening during the COVID-19 “new normal” brings a unique set of challenges for employers, starting with how to keep your employees and visitors safe. The Center for Disease Control’s current guidelines recommend that employers should offer daily health screening checks before allowing entry into a facility. Daily Proof of Screening Kiosk Group’s CheckPoint… Read More »

JAWS Accessibility Kiosk – Mitigate Your Website Liability

Kiosk Meaning Kiosk Definition image

From the THEPACIELLOGROUP website and Matt Ater  — March 2020 Editors Note:  It is a fact that more than ever before companies are relying on the website to service customers.  But are all customers being served?  Liability for accessibility is the #1 concern for corporate websites. Let Vispero help guide you. JAWS Accessibility: Selecting the Correct Input Device… Read More »

Self Service Kiosk FAQ

Frank Mayer Approach Kiosk Family

Common FAQ Self-Service Kiosk Questions February 5, 2020 Dave Loyda Full article on site Home » Self-Service Kiosks » Common Self-Service Kiosk Questions Self-service kiosks continue to rise in popularity as a powerful tool benefiting businesses’ customer experience strategies.  With this surge in interest comes more inquiries about everything from payment options to ADA compliance.  Below, we’ve compiled a list of the… Read More »

ADA Kiosk FAQ – An Accessible Kiosk

QSR Kiosk

Ensuring an Accessible Kiosk Experience 10.31.2019 By Laura Boniello Miller of Vispero Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated. Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect… Read More »