Restaurant Accessibility Works for Customers and Business Nice point — An important first step for restaurants is to consider the ADA the baseline and the bare minimum, Knackstedt said. It may be a new way of thinking for some operators. But all operators, ultimately, have the same goal: to offer great hospitality to all. Here’s a summary of the key… Read More »
Accessibility Guidelines; Self-Service Transaction Machines and Self-Service Kiosks As noted on Federal Register September 21, 2022 — Note too that we did a commentary on AVIXA regarding this. That also includes European notes from ETSI. AGENCY: Architectural and Transportation Barriers Compliance Board. ACTION: Advance Notice of Proposed Rulemaking. SUMMARY: The Architectural and Transportation Barriers Compliance Board (“Access Board” or “Board”)… Read More »
How To Improve Accessibility – Testimony by Eve Hill July 2022 Testimony of Eve Hill during Senate Hearing. She calls out the Social Security Administration intake kiosks, calls for enforcement tools among other things and ending the immunity of the federal government for its wide-ranging violations. Interesting point raised “if Access Board is given enforcement authority”. Many thanks… Read More »
CSUN 2020 Conference – Kiosks From CSUN website Feb 2020 KMA at CSUN This March 11th-13th, Vispero will be leading multiple presentations on kiosk accessibility at CSUN’s Annual Accessibility Conference being held in Anaheim, CA. Vispero’s Vice President and subject matter expert Matt Ater, will lead a panel of kiosk accessibility experts on “Lessons Learned from Developing Accessible Kiosks”. The… Read More »
NEW to KioWare for Android – Support Added for Storm Assistive Technology Products “Accessibility should be a strong consideration for any kiosk deployment. With this release, both KioWare for Windows and KioWare for Android support the heavily tested and well-respected Storm ATP suite of keypads, keyboards & other accessibility products.” ~ Laura Miller of KioWare. KioWare has released… Read More »
Assistive Technology for Unattended Assistive technology refers to a wide range of tools and services that help people with disabilities live more independently and participate fully in society. Some of the most common types of assistive technology include: Braille: Braille is a tactile writing system that uses raised dots to represent letters and numbers. It is used by people who… Read More »
Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and… Read More »
Whitepaper on ADA Kiosk, POS Terminal and Walmart [Editor Note] Thanks to Steve Taylor of Taylor Stands for the following information. Recently Walmart had a ruling in California go against it in the case of improper ADA access for its self-checkout terminals. Here is part of the argument which settled the case. Walmart settled the case but we of… Read More »
Restaurants increase sales accommodating deaf and non English speaking customers
Source: globenewswire.com
Thanks to Ben Wheeler for spotting this. I just heard about Arbys putting in new ADA devices for POS. After Walmart getting hammered I think everybody is reconsidering ADA.
Updated Regulatory Information for Kiosks, POS and EV Charging – June 2022 The big news is that the U.S. Access Board has announced its next session which include EV Charging Stations, Kiosks and POS. Not quite sure of the difference between information transaction machines and kiosks but we will find out. For more updates and information contact [email protected]… Read More »
Standing Tall – Does ADA Discriminate? Editors Note: Being able to think critically about ADA is good practice. There are many forms of accessibility and many of those are ignored in favor of the more popular. The writer is expressing their own opinion and not Kiosk Industry Group/Self Service Kiosk Machine. Discussion was stimulated (see comments below) and… Read More »
WCAG Guidance Closed Systems Published on kma.global Our notes and correspondence. September 29th is last day to comment and best to do via the maillist — “[email protected]” <[email protected]> Hi Craig, The WCAG2ICT task force is glad you and other KMA members will be reviewing the WCAG2ICT First Public Working Draft. In answer to the questions in your previous… Read More »
Kiosk Legal Action This page on legal actions in self-service and related is a running log with personal commentary on legal, privacy and patent situations which impact unattended self-service. We keep track of legal news that affects the unattended self-service market. One of the best articles to monitor is Kiosk Accessibility: The Law is Paying Attention by Lainey… Read More »
Braille Labels Decals Along with audio, one of the mandated requirements for ADA Accessibility are braille labels, especially ones that last… Quote — “As I had mentioned I am trying to figure out who handles the Airline Industry ticketing Kiosks, every time I travel, I see what is being installed on ticketing Kiosks or the lack of and… Read More »
This is a catchup post of Marriott Kiosks Reported on Retail Systems Hospitality Update – Hotel Lobbies and Marriott Contactless Arrival Kiosks By Retail Systems | April 16, 2021 Contactless Arrival Kiosks Marriott Arrival Kiosk – click for full size From Hospitality Upgrade — Marriott Delivers on Consumer Desire for Enhanced Contactless Technology Marriott International, Inc. announced the debut of a pilot program… Read More »
Justice Department Files Statement of Interest in Lawsuit Regarding Self-Service Kiosks in Health Care Setting Editors Note: thanks to Nicky for spotting this early and sending it to me. This is interesting on several levels but the main one for us is that the lack of concierge or assistance is detailed. A variant of this for PCI regulations is the… Read More »
Canada ADA Standards The CSA Group is seeking public comment for modified standards. Some new devices (biometrics) added. First off thanks to Laura for forwarding. Laura is Accessibility Consultant for Leidos on government contracts, responsible for strategic alignment with accessibility best practices and supporting customer experience through universal design. Note: generally this is pretty old school stuff and… Read More »
#CSUNATC19 Audio: A Transformative Experience For Kiosk Access With AudioEye Joe Steinkamp Mar 25, 2019 2:35 PM ET Self service options have been gaining momentum beyond the gas pump and the grocery lines. McDonald s, and others in the Food Service industry, have been exploring Cashierless payment alternatives such as those involving the use of Kiosks for general user… Read More »
Touchscreen-based self-service technology is changing the way we do business, but one of the key challenges to widespread adoption is finding a way to make that technology useable by everyone. ADA Kiosk – Self-Service For All By Richard Slawsky contributor Interactive touchscreens are quickly becoming a key player in the kiosk world. Businesses ranging from fast-casual restaurants to health… Read More »
Grocery Self Checkout & Accessibility by Food Institute. Includes comments from Toshiba, Storm Interface and also Kiosk Association. One distinction that we like to make is that self-checkout at grocery stores is closely aligned with Point of Sale terminals and in fact are truly just hybrid customer-facing POS terminals or platforms. You can see on the Toshiba site… Read More »
Walmart has agreed to settle a disability-rights suit by installing equipment in its stores in California that will enable people in wheelchairs to read the screens at checkout display terminals and make credit card purchases on their own. The proposed settlement in federal court in San Francisco is intended to make the point-of-sale machines at Walmart’s more than 200 stores in the state accessible to the more than 300,000 Californians who use wheelchairs or motorized scooters.
Source: m.sfgate.com
Big deal for NCR who now needs to fix their design?
Three blind Maryland residents and the National Federation of the Blind are suing Walmart.
Source: www.baltimoresun.com
The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers; a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.
According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized Morales was charged about $120.
They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.
ADA Brief on Wall-Mount Kiosks This goes for any “interactive” display and/or kiosk mounted to the wall. Quick Guide Anything that is mounted on a wall along a travel (or circulation) path must comply with protruding object requirements. If you have a wall-mounted kiosk or a digital sign and its leading edge is between 27” and 80” above… Read More »
Kiosk Manufacturer Association with ADA, NRF, and Emergency Kiosk updates PRESS RELEASE UPDATED: OCT 8, 2018 05:00 MDT EASTLAKE, Colo., October 8, 2018 (Newswire.com) – The Kiosk Manufacturer Association (aka KMA) is pleased to announce the appointments of inaugural Chairpersons for the ADA and Accessibility Committee. Laura Miller of KioWare (https://kioware.com) and Randy Amundson of Frank Mayer, Inc. (https://frankmayer.com) have… Read More »
U.S. Access Board Webinar: Accessible Airport Terminals (June 7) For Airport Kiosk Accessibility Regulations, the next webinar in the U.S. Access Board’s free monthly series will take place June 7 from 2:30 – 4:00 (ET) and review accessibility requirements for airports under the ADA and other laws. The session will focus on areas of special concern, including passenger loading zones, self-service ticketing kiosks, security checkpoints, boarding… Read More »
ADA Accessibility Update – U.S. Access Board Timelines It pays to underestimate the completion of a government regulatory process and once again that is true. Both upcoming timelines for official guidance from the U.S. Access Board have been pushed back to January and June. We want to thank Steve Taylor with TaylorPOS for pointing it out to us.… Read More »
We had our yearly meeting in Washington, DC on October 16th, 2018 and it was a productive meeting. We thank the U.S. Access Board for having us and meeting with us. Thank you. In attendance: David Capozzi, Executive Director of the U.S. Access Board David Yanchulis, Director of Technical and Information Services Bruce Bailey, Accessibility and IT Specialist… Read More »
Sept 13, 2017 — The U.S. Access Board recently updated the 508 requirements for accessible ICT (information and communication technology) in the Federal space. This is their “press release”. About the Update of the Section 508 Standards and Section 255 Guidelines for Information and Communication Technology On January 18, 2017, the U.S. Access Board published afinal rule updating accessibility requirements… Read More »
News from the U.S. Access Board • September/ October 2017 Access Board to Host Workshop Comparing Accessibility in the U.S. and Australia GSA Holds Interagency Forum on Refreshed Section 508 Standards Access Board to Meet November 15 Upcoming Board Webinars Mayer-Rothschild Foundation Releases Report on Grab Bar Research Transportation Research Board Issues Airport Wayfinding Guide Access Board to Host… Read More »
access-board.gov • contact us Access Currents News from the U.S. Access Board • March/ April 2019 Follow the Board on Twitter Access Board to Hold Town Hall Meeting and Training in Indianapolis on May 21 Karen Tamley Elected Access Board Chair Upcoming Board Webinars Poland Creates Entity Modeled after the U.S. Access Board Congressional Measures Address Airline Accessibility… Read More »
In Kiosk ADA News – U.S. Access Board Meeting Kiosk Industry Group Association Quarterly News – Washington, D.C., Meeting with Access Board and Summit Research Report on Self-Checkout PRESS RELEASE UPDATED: JAN 4, 2018 04:00 MST EASTLAKE, Colo., January 4, 2018 (Newswire.com) – In Kiosk Industry Association news is the successful meeting with the U.S. Access Board on how best for… Read More »
ADA Kiosk Multi-Point Checklist With the new regulations coming soon this year, KMA has issued a draft revision of its 17 point ADA checklist. Best advice in plain english. Begin your project updates or initial design phase with accessibility in mind – a developer’s proverb says that you can spend time planning at the beginning or fixing at… Read More »
HHS Proposed Rule for Section 504 HHS Section 504 Proposed Rule There is a new entry on Federal Register for addressing disability. You may submit electronic comments at http://www.regulations.gov by searching for the Docket ID number HHS–OCR–2023–0013. Follow the instructions at http://www.regulations.gov online for submitting comments through this method. For more info contact Molly Burgdorf, Office for Civil Rights, Department of Health and Human… Read More »
From Kiosk Association kma.global site March 2021 Update for Europe ADA New draft changes went in 3/19/2021 – release is imminent of 1.1.2 updated. We thought it a good time to bring this back into focus for the self-service community. What is Europe ADA EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services… Read More »
Voice Recognition & Speech Self-Order Assist Coming – See KMA in NY at NRF Big Show Booth #1725 – Meeting notes U.S. Access Board (ADA) PRESS RELEASE UPDATED: NOV 27, 2018 06:00 MST WESTMINSTER, Colo., November 27, 2018 (Newswire.com) – The Kiosk Manufacturer Association had the yearly meeting in Washington, D.C., on Oct. 16, 2018, with the United States Access… Read More »
