Tag Archives: ADA

Pursuant Health kiosks for Diabetes to offer Risk Test – CDR – Chain Drug Review

Pursuant Health kiosks for Diabetes

diabetes kiosk
Kiosk by Frank Mayer Associates, Inc.

Pursuant Health’s national, in-store health kiosk network will begin connecting consumers to the American Diabetes Association’s Diabetes Risk Test.

Source: www.chaindrugreview.com

Pursuant Health said the ADA’s test, which helps build public awareness of the risks for type 2 diabetes, will be available through its more than 3,600 health kiosks in retail pharmacy locations, including such chains as Walmart and Safeway. Plans call for Pursuant’s kiosks to offer the test for three years, starting in November recognition of American Diabetes Month.

A Wheelchair That Lets You Stand – ADA Kiosk Standards for Self-Service Kiosks

Wheelchair Kiosk ADA

ADA kiosk, HIPAA kiosk, ADA tablet kiosk, HIPAA tablet kiosk, PCI, Section 508

New wheelchair that stands you up is nice technology. Video included. UPnRIDE is the name and invented in Israel.

https://upnride.com/

What is UPnRIDE

UPnRIDE is a wheeled robotic device, providing upright and seated mobility both for wheelchair users, and for anyone who is unable to, or has difficulty standing or walking.

UPnRIDE offers numerous medical, psychological, and economic benefits, ensuring safety while standing, sitting, and shifting between positions, in practically any urban environment.

Kiosk ADA Accessibility Guidelines – August 2020 KMA Framework Available for Purchase

Guidelines Kiosk ADA Accessibility – August 2020

Kiosk ADA Accessibility

One of 10 or so diagrams of distance and accessibility for wheelchair users. This is the most common structural regulation along with sight and hearing impaired.

Too often when projects requirements are detailed, ADA and accessibility considerations are often reduced to the simple phrase, “Must be ADA compliant”.  This statement is open to definition and inevitably results in range of bids with widely different ADA “compliance”.

The Kiosk Manufacturer Association has looked at the various ADA regulations in the marketplace and distilled the “kiosk applicable” regulations.  There are actually two sets the KMA provides.

  1. Current regulations as stated.  These are the currently mandated regulations.  These have been reviewed by the U.S. Access Board. One of the main future objectives of the U.S. Access Board is harmonizing the U.S. regulations with the European regulations so there is one worldwide standard. The reference docs for this include:

    1. ADA 2010

    2. Section 508

    3. DOT Air Carrier Access

    4. Other standards to consider: Canadian standards, WCAG, European EN301-549 as well as EMV, state jurisdictional laws and supplemental regulations such as HIPAA, Medical, UL and more.

  2. Code of Practice (Going Forward) – taking the existing standards and restructuring them along with adding in some new technology (voice command e.g.) the KMA developed the Code of Conduct going forward. The intent is to have this ANSI certified and referenced by the U.S. Access Board.

    1. Definitions and Applicability – A note about other standards – certain kiosks may be subject to additional standards. Examples: Airport kiosks must comply with the standards defined by the Air Carrier Access Act. Kiosks procured for federal contracts (or purchased by some municipal and education customers) must comply with the Revised Section 508 Standards. ATMs 2010 ADA, etc.

    2. Functional Performance Criteria

      1. 302.1 thru 302.9
    3. Installation & Environment

    4. Clear Floor or Ground Space

    5. Closed Functionality

    6. Biometrics

    7. Privacy

    8. Standard Connections

    9. Operable Parts

      1. 407 Operable Parts
      2. 408 Display Screens
      3. 409 Status Indicators
      4. 410 Color Coding
      5. 411 Audible Signals
    10. Software

      1. General (501)
      2. Interoperability with Assistive (502)
      3. Captions 1.2.2
      4. Audio Description 1.2.3
      5. Contrast 1.4.3
      6. Low Audio 1.4.7
      7. No Background
      8. Focus Order
      9. Focus Visible
      10. Pointer Cancellation
      11. Target Size
      12. On Focus
      13. Error Identification
      14. Labels or Instructions
    11. Tactility, Voice Recognition and Speech Command

      1. Visual Display Screens
      2. Tactilely Discernible Controls.
      3. Alphabetic keys
      4. Numeric Keys
      5. Audible Output
      6. Voice Recognition and Speech Command
  3. Recommendations for distribution

      1. It is recommended that only ‘accessible’ kiosks be installed until 25% of the total kiosk population in any given location, grouping, common purpose or application meet Standards for Accessible Design

      2. This minimum kiosk population density applies to owned, jointly owned, leased, shared use, controlled, franchised or operated kiosks or other ICT terminals deployed in public spaces, public amenities and in places of public accommodation or service.

      3. To comply with the ACAA Standards for Accessible Design only ‘accessible’ kiosks should be installed until 25% of the kiosk population meets the requirements for Accessible Design.

      4. To comply with the ACAA, 25% of the kiosk population, located together for a common purpose(s), in a group, line or other configuration, must be compliant by December 12th 2022

  4. Acknowledgments –

    Contributing KMA sponsors – Olea Kiosks, KioWare, Nanonation, Pyramid, Frank Mayer, Vispero, ZIVELO, KIOSK Information Systems, DynaTouch, TurnKey Kiosks, 22 Miles, Peerless AV, Parabit Systems, Qwick Media, LG-MRI, Lexmark, Intel Corporation, AudioEye, PROVISIO, Kiosk Group, OptConnect, CSA Self-Service, Storm Interface, Tech For All, Mimo Monitors, UCP Unattended Payments, OTI Global and Evoke.

    Additional Consulted – IMPRESA, TouchPay, Acquire Digital, Self Service Networks, Panel Brite, TTCE, SEKO MedTec, Marathon, CUSTOM, TOKENWORKS, Insight Touch, Microcom, TECA, STEGO, Practical Automation, Ingenico, Esper. IO, Axiohm, TDS TOUCH, Evolis, BOCA Systems, URway Holdings, Alveni, Kiosk Innovations and Apriva. We also recognize multiple retailers, the RNIB (via proxy), NCR Dundee and the University of Maryland for their contributions.

  5. For more information

The KMA provides this information in complete form to any and all companies looking to deploy a self-service kiosk project or having deployed a self-service kiosk project.  For qualified deployers (state, local and federal agencies) a small administration fee of $249 is the only cost.  For manufacturers and vendors there is a separate pricing structure based on company size.  Contact craig@kma.global or call at 720-324-1837.

ADA Kiosk Seminar on Three A’s – Access, Assist and Accommodate-

ADA Kiosk Seminar

Section 508 Webinars The next webinar in the Section 508 Best Practices Webinar Series will take place September 27 from 1:00 to 2:30 (ET) and will cover accessibility to electronic and information technology, assistive technologies, and reasonable accommodations.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to electronic and information technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the U.S. Access Board.

U.S. Access Board to Hold Public Briefing on Final Rules – ADA Kiosk – Standards for Self-Service Kiosks

Final Rule ADA Kiosk Hearing

US Access Board Please join the U.S. Access Board members and staff for a public briefing on three recent final rules

Rules to finalize include:

  • Updated ADA Accessibility Guidelines for Buses and Vans (published December 14)
  • Accessibility Standards for Medical Diagnostic Equipment (to be published January 9)
  • Information and Communication Technology Standards and Guidelines (to be published soon)

ADA Kiosk Webinar – Upcoming webinar on hardware Section 508

ADA Kiosk Webinar ADA Kiosk Webinar

 

The next webinar in the Section 508 Best Practices Webinar Series will take place July 25from 1:00 to 2:30 (ET) and review requirements for hardware, including mobile devices, in the updated Section 508 Standards that the U.S. Access Board published in January. Presenters will cover requirements for operable parts, technologies with two-way voice communication, devices with display screens, closed caption and audio description processing technologies, closed functionality, and privacy, among others.

For more details or to register for this or other webinars in the free series, visit www.accessibilityonline.org/cioc-508/schedule.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board.

Section 508 Best Practices: Revised Section 508 Chapter 4 – Hardware
July 25, 2017, 1:00- 2:30 (ET)       Add to Calendar
Presenters:
• Bruce Bailey, IT Specialist, U.S. Access Board
• Timothy Creagan, Senior Accessibility Specialist, U.S. Access Board
• Deborah Kaplan, Section 508 Policy Lead, Office of the CIO, HHS (moderator)
Registration: https://www.accessibilityonline.org/cioc-508/session/?id=110614

Whitepaper – ADA kiosk, POS Terminal & Walmart

ADA Kiosk Whitepaper on ADA Kiosk, POS Terminal and Walmart

[Editor Note]  Thanks to Steve Taylor of Taylor Stands for the following information.

Recently Walmart had a ruling in California go against it in the case of improper ADA access for its self-checkout terminals.  Here is part of the argument which settled the case.  Walmart settled the case but we of course were interested in why.

POS terminals allow customers to input sensitive and private information in a secure manner such as their Personal Information Number (PIN); submit debit or credit card data by swiping a payment card; verify, authorize or cancel a transaction; submit a signature; provide the consumer with the option to select to receive cash-back from their account; select an amount of cash back to be provided; and perform other affiliated tasks which involve inputting, correcting, cancelling or entering information that is personal or affects access to personal information and finances.

POS terminals at most stores are mounted at inaccessible heights so that customers who use wheelchairs or scooters have to struggle to process their payment securely or cannot see the display screens or independently use the terminals. For years store owners have known (or not) of the discriminatory impact of its inaccessible POS terminals for its customers with mobility disabilities, yet continues to provide only, -inaccessible devices in many of its stores. A reliable accessible mounting solution for POS terminals are now readily available that provides secure, independent and equal access.

As a result of the height and positioning of POS terminals at typical stores, -to successfully complete a transaction, many customers in wheelchairs and scooters are forced to struggle with inaccessible equipment during the purchase/check-out process.

Customers with disabilities must stretch and strain just to try and see the information displayed on these screens and enter the necessary PIN or sign for a credit card transaction. Often, customers with disabilities cannot see all the information that is displayed. At times, customers with disabilities cannot enter their PIN or sign their signatures without great difficulty if at all. Conducting debit and credit card transactions requires many of these customers to request assistance from cashiers to input information
and/or provide signatures on their behalf.

Some customers with disabilities who do not wish to reveal private information to cashiers or have cashiers sign on their behalf are completely precluded from using the POS terminals at checkout stands at stores. These customers are required to either use cash, which they may not wish to do for a variety of reasons, or leave the store without purchasing any items.

ada kiosk regulations

 

 

 

 

 

 

 

NOTES:

Title III of the ADA entitles disabled individuals to the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation. 42 U.S.C. §12182(a).  LINK)

Title III prohibits public accommodations from excluding an individual with a disability or a class of individuals with disabilities on the basis of a disability or disabilities of such individual or class, from participating in or benefiting from the goods, services, facilities, privileges, advantages or
accommodations of the entity or otherwise discriminating against a person on the basis of disability. 42
U.S.C. § 12182(b)(1)(A)(i).  LINK)

Title III prohibits public accommodations from affording an individual or class of individuals with a disability, on the basis of a disability or disabilities of such individual or class, with the opportunity to participate in or benefit from a good, service, facility, privilege, advantage, or accommodation that is not equal to that afforded other individuals. 42 U.S.C. § 12182(b)(1)(A)(ii). LINK)

Title III prohibits public accommodations from providing an individual or class of individuals, on the basis of a disability or disabilities of such individual or class, with a good, service, facility, privilege, advantage, or accommodation that is different or separate from that provided to other individuals. 42 U.S.C. §12182(b)(1)(A)(iii). LINK)

Title III provides that goods, services, facilities, privileges, advantages, and accommodations shall be afforded to an individual with a disability in the most integrated setting appropriate to the needs of the individual. 42 U.S.C. § 12182(b)(l)(B).  LINK)

Title III provides that an individual with a disability shall not be denied the opportunity to participate in such programs or activities that are not separate or different. 42 U.S.C. § 12182(b)(1)(C). LINK)

Title III defines discrimination to include the failure of a public accommodation to make reasonable modifications in policies, practices, or procedures, when such modifications are necessary to afford such goods, services, facilities, privileges, advantages or accommodations to individuals with disabilities; to take such steps as may be necessary to ensure that no individual with a disability is excluded, denied
services, segregated or otherwise treated differently that other individuals because of the absences of auxiliary aids and services; and to remove architectural barriers that are structural in nature, in existing facilities where such removal is readily achievable. 42 U.S.C. §12182(b)(2)(A)(ii)-(iv).  LINK)

Title III further defines discrimination as a public accommodation’s failure to design and construct
facilities that are readily accessible to and usable by individuals with disabilities (later than 30 months
after July 26, 1990) and, with respect to a facility or part thereof that is altered by, on behalf of, or for the use of an establishment in a manner that affects or could affect the usability of the facility or part thereof, a failure to make alterations in such a manner that, to the maximum extent feasible the altered portions of the facility are readily accessible to and usable by individuals with disabilities. 42 U.S.C. § 12183(a)(1)-(2).  LINK)

A place of public accommodation. See 42 U.S.C. § 12181(7)(E).  Link)

Merchants who violate Title III of the ADA by failing to make reasonable modifications to its policies, practices, or procedures to ensure that POS terminals are accessible to customers with mobility disabilities can face fines and an Accessibility TITLE III lawsuit.

Merchants who violate Title III of the ADA by failing to remove barriers to its POS terminals should have removal of such barriers to become readily achievable. A person who sues is likely entitled to injunctive relief. 42 U.S.C. § 12888. LINK)

IF IN CALIFORNIA:

A permanent injunction pursuant to the ADA and the Unruh Act requiring a merchant to institute and implement policies and procedures that ensure that individuals in wheelchairs or scooters have on discriminatory, full and equal independent access to POS terminals so that they may use credit or debit cards to conduct non-cash transactions when purchasing retail goods.

More Information

FactSheet_AB1521

More about Taylor Stands — visit their website

Kiosk Accessibility Patient Kiosks

Read full article at Paciello Group March 2020

Healthcare kiosks are, now more than ever, a valuable tool for serving more patients without the need for up close staff interaction. They can be used for checking in patients and gathering symptom information for efficient triage purposes. They can also be used to measure patient blood pressure or heart rate, temperature, and other diagnostic information. Moreover, healthcare kiosks are also helpful for educating patients, collecting health insurance information, and scheduling future services.

Making a healthcare kiosk accessible not only improves patient care, but is required by the Americans with Disabilities Act (ADA). The ADA prohibits discrimination against individuals with disabilities regarding public accommodations and the court has defined public accommodation to include (in title III) service establishments including healthcare facilities.

Creating an accessible healthcare kiosk

Disabilities, according to the ADA, can be physical (motor skills), cognitive (intellectual), low to no vision, low to no hearing, and more. But before addressing software accessibility, the first step to creating an accessible healthcare kiosk should be to make the kiosk physically accessible. The ability to access the kiosk by users in a wheelchair is required by the ADA.  It outlines specific compliance guidelines like the height of operable parts, the viewing angle, and the approach area for accessing the kiosk — which must also be accessible via a wheelchair. The approach area requires a clear path without stairs, uneven flooring, or objects to obstruct access.

Once physical accessibility has been established, turn your attention to another an equally important component: software. The kiosk application must also be accessible for use by someone who is blind or has low vision. The kiosk needs to have a screen reader, such as JAWS® for kiosk to turn text to speech. Some examples of accessible kiosks can be found in this video.

Touchscreens may be difficult for people with disabilities, so an external input/navigation device is also useful to allow users to engage with a kiosk without using a touchscreen.  The kiosk application must be developed to ensure it can be easily navigated and understood when read through a screen reader. WCAG 2.1 AA standards are application and website guidelines for accessibility. Following those guidelines with a healthcare check-in app, for instance, will make it easier for a blind or low vision user to understand and navigate the kiosk app. Learn more about selecting the right input device for your accessible kiosk.

Some things to consider when planning your accessible healthcare kiosk

  1. What application will you be using? Is it already accessible? If yes, can you improve usability for kiosk users?
  2. Is the kiosk hardware ADA compliant for height and reach specifications?
  3. Does the kiosk include an input device that has an audio jack? Oftentimes, there is no effect on audio jacks built in audio jacks when headphones are inserted. Using an input device that includes an audio jack will allow JAWS to turn off and on based on the presence of the headphones.
  4. Are you providing all information in a way that is accessible to all users, including those who are deaf or hard of hearing, and those who are blind or who have low vision? That includes any PDFs that are being read on the screen, videos in need of captioning, and document signing for HIPAA compliance.
  5. Are you protecting user privacy at every turn?

Read full article at Paciello Group March 2020

Press Release – Kiosk Manufacturer Association (KMA) Announces New Accessibility Committee Chairpersons

From PRNewswire March 2020

WESTMINSTER, Colo.March 4, 2020 /PRNewswire/ — The Kiosk Manufacturer Association aka KMA announces our new ADA and Accessibility Chairpersons.  Serving as co-chairpersons for our committee is Randy Amundson of Frank Mayer and Associates, Inc. and Mr. Peter Jarvis of Storm Interface.  Randy is one of our founding chairpersons and is continuing in his support of KMA and ADA. Peter is a charter sponsor of the Accessibility Committee and now helps lead the way for the KMA.

From Randy Amundson, “Peter Jarvis and I continue to work closely in finalizing the Kiosk Accessibility Code of Practice (CoP). We feel that the CoP will be a useful tool that kiosk manufacturers and their clients can use to ensure that their kiosks are accessible to the widest population of people with some form of disability possible. Peter and I are also working on developing an independent standard that can be used by nationally recognized testing labs in order to certify a kiosk as being ADA compliant”.

Peter Jarvis adds, “First, let me thank the committee’s previous Co-Chair Laura Miller for her work in raising awareness of accessibility issues within the kiosk industry. Laura continues to make an outstanding contribution to the work of the KMA Accessibility Committee but has now stepped into a role dedicated to kiosk accessibility at Vispero. Her commitment, to ensure equality in access to information, services and products, continues to influence the committee’s objectives. As the new Co-Chair (serving the KMA’s European members) I hope to continue the initiatives of the committee and look forward to working with the committee’s US resident Chairperson Randy Amundson.”

We very much thank Laura Boniello Miller with Vispero our founding co-chairperson for her contributions, support and effort over the last two years.

Visit with the KMA at the upcoming CSUN conference as well as at MURTEC. In May we will be exhibiting at the National Restaurant Show.

Current KMA News

KMA member news

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA either with ADA or with EMV, please contact craig@kma.global or call 720-324-1837

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra  | ZIVELO

SOURCE Kiosk Manufacturer Association

Related Links

kma.global

JAWS Kiosk

JAWS Kiosk

JAWS kiosk
Jaws Kiosk by The Paciello Group and Vispero

Vispero®, the world’s leading assistive technology provider for the visually impaired, is excited to announce an addition to the Vispero family: JAWS Kiosk. A collaboration between The Paciello Group (TPG) and the Freedom Scientific brand (owned by Vispero), JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services. Beginning with the June 2019 release of JAWS, JAWS software will revolutionize self-service kiosk accessibility.

JAWS Kiosk for Accessibility

“Kiosk accessibility has always been a consideration but is becoming a standard rather than a ‘nice to have.’ In order to meet this growing demand, the kiosk team leverages industry-leading accessibility software from Freedom Scientific, expert consulting capabilities of The Paciello Group, and a strong kiosk industry knowledge base,” explains Matt Ater, Vice President of Business Development at Vispero and a subject matter expert on user experience when developing solutions for people who are blind or have low vision.

JAWS Kiosk Features

JAWS has been modified in order to meet the specific needs of an accessible kiosk deployment. New kiosk-specific features of JAWS include:

  • Thinner version of JAWS for closed environments
  • Locked down features for use in closed environments
  • Support for Storm Assistive Technology Products (NavPad™, NavBar ™ and AudioNav™)
  • Multi-language/Multi-voice JAWS support
  • User session management
  • Auto start JAWS upon insertion of audio device
  • Session end is automated upon withdraw of audio input (Auto Stop)
  • Compatible with kiosk system software
  • Fully customizable through JAWS scripting
  • Does not require an internet connection for full functionality

“Storm Interface are proud to be working in cooperation with TPG and JAWS Kiosk”, said Storm’s SEVP Peter Jarvis. “The application of Storm Assistive Technology Products (NavPad™, NavBar™ and AudioNav™), fully supported and integrated within JAWS, will bring a new dimension of accessibility and a powerful contribution to independent living. A truly impressive combination!”

Spearheading this initiative is Laura Boniello Miller, who recently joined Vispero after spending the past six years driving strategic sales for KioWare Kiosk Software where she built partnerships with kiosk hardware manufacturers, kiosk device manufacturers, and kiosk application developers. Laura is a past co-chairperson of the Kiosk Manufacturer’s Association Accessibility working group and an author of multiple articles on the accessible kiosk user experience. According to Miller, “Vispero is committed to the kiosk accessibility space and now brings kiosk experience to these efforts. The kiosk team leverages JAWS software and The Paciello Group’s accessibility expertise to help customers create a complete accessible kiosk solution.”

Learn more at www.paciellogroup.com/products/jaws-kiosk/. Contact Laura Boniello Miller at lmiller@vispero.com

About Vispero: Vispero is the global leader for assistive technology and accessibility solutions. Freedom Scientific® and The Paciello Group, both Vispero brands, have a long history of innovation for customers with accessibility needs. Freedom Scientific is the leading provider of assistive technology products for those with vision impairments, offering brands such as the market leading screen reader JAWS for Windows and ZoomText screen magnifier. The Paciello Group is an accessibility solutions provider passionately dedicated to helping organizations make their technology equally accessible to all people. Other Vispero brands include Enhanced Vision and Optelec. For more information, visit www.vispero.com.


About TPG team

TPG partners with organizations around the world, to provide them with both strategic and targeted expertise that enables them to realise their accessibility goals. With our partners we believe we can create a positive impact on global accessibility.

Vispero ADA kiosk solution

Integrating Storm Keypad

https://www.storm-interface.com/news?id=49

Announcing the newest addition to Vispero: JAWS Kiosk
https://www.paciellogroup.com/news/2019/09/announcing-the-newest-addition-to-vispero-jaws-kiosk/

FMagazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

 Accessible Kiosks – Fall 2019 FMagazine

FMA Mag The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMagazine Fall 2019 issue includes articles on:

  • How self-service kiosks will shape the future of grocery
  • Making kiosks accessible for everyone
  • Merchandising displays – getting the best design without blowing the budget

The FMagazine this issue includes a writeup by Peter Jarvis of Storm Interface on recent activities of the KMA and ADA.

Peter Jarvis article
Click for full size

Jaws Kiosk – Vispero Storm Collaborate on Accessible Kiosk Solution

Vispero And Storm Interface Collaborate To Provide Accessible Interactive Kiosk Solution

  • December 4, 2019

JAWS ADA Logo CLEARWATER, Fla.Dec. 4, 2019  — Vispero, the world’s leading assistive technology provider for the visually impaired, is excited to share news of a partnership between Vispero and Storm Interface, combining the JAWS® screen reader with Storm’s assistive technology products to create the most accessible kiosk experience for users who are blind, have low vision, or limited dexterity.

Storm Interface logo for assistive technology According to Matt Ater, Vice President of Business Development at Vispero, “Storm Interface’s dedication to a usable and accessible experience equals Vispero’s ongoing mission to serve users who are blind or who have low vision. The partnership between Storm and Vispero brings together two leaders in assistive technology and establishes greater usability of kiosks.”

The kiosk version of JAWS software has added support to make it easier than ever to integrate Storm Assistive Technology devices into a kiosk solution. Peter Jarvis, Storm Interface Vice President, shares, “Storm is delighted with the additional functionality provided by the screen reader in JAWS. This additional functionality will deliver a more complete and accessible experience for users of Storm ATP (Assistive Technology Products).”

JAWS Kiosk features that support Storm-ATP Devices include the ability to autostart JAWS upon insertion of headphones, the delivery of a custom welcome message, standardized keypad integration, the ability to customize additional button functionality, and an auto stop/session end function upon the removal of headphones.

Mark Riccobono, President of the National Federation of the Blind states, “Members of the National Federation of the Blind applaud the collaboration between Vispero and Storm Interface toward the continued development and implementation of accessible kiosk systems. As kiosks are an ever-growing gateway to banking, shopping, accessing healthcare, and applying for and receiving public services, it is essential that the blind have access to these systems in order to live the lives we want. We appreciate that both Vispero and Storm Interface have been, and will continue to be, receptive to the feedback and recommendations of the nation’s blind.”

This collaboration will help kiosk manufacturers meet accessibility requirements for federal government, banking, healthcare, hospitality, retail, transportation, and more.

About Storm
Storm Interface have designed and manufactured secure, rugged and reliable keypads, keyboards and interface devices for more than 30 years. Storm products are built to withstand rough use and abuse in unattended public-use and industrial applications. Storm Assistive Technology Products are recognized by the Royal National Institute for Blind People under their “RNIB Tried and Tested” program.

About JAWS Kiosk
JAWS Kiosk is a collaboration between The Paciello Group (TPG) and Freedom Scientific (sister companies under Vispero) which provides JAWS screen reading software for kiosks, technical implementation, and consulting services.

Contact Laura Boniello Miller at lmiller@vispero.com or your TPG sales representative for information.


JAWS Kiosk Vispero

Gold Sponsor – Vispero – ADA Accessibility Software Consultant

Kiosk Manufacturer Association (KMA) Announces Research Panel, MCR and NRF

Press release BusinessWire Dec 13, 2019

WESTMINSTER, Colo.–(BUSINESS WIRE)–KMA’s ADA & Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires & telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

In tandem with the research panel, KMA invites you to take our ADA Accessibility Quiz and qualify for a free consultation review. Register for a free copy of our MCR (Mandatory Current Requirements) ADA Guidelines as recommended by the KMA at our recent meeting with the U.S. Access Board in Washington, DC. Take the quiz here.

NRF 2020 – Visit with us in NYC on January 12-14 at NRF 2020 at booth 1703. For a complete preview of KMA companies at NRF you can read our NRF 2020 Preview.

KMA News

If your company, organization, association, local, city, state or federal agency would like to participate at some level with the KMA, please contact craig@kma.global or call 720-324-1837

The KMA ADA Committee consists of Olea KiosksKioWareKioskGroupStorm InterfaceFrank Mayer and Associates, Inc.VisperoPeerless-AVMimoMonitorsKIOSK (KIS)Turnkey KiosksDynatouchAudioEye and Tech For All Consulting.

Thanks for the generous financial support of our GOLD sponsors Olea Kiosks | KioWare | Nanonation | Pyramid | Frank Mayer | Vispero | Zebra ZIVELO

Contacts

KMA
Craig Keefner
craig@kma.global
720-324-1837

An Accessible Kiosk

Ensuring an Accessible Kiosk Experience

Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated.

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

Customers with disabilities are often left out of the interactive experience due to the misconception that guests who are blind or who have low vision are more easily satisfied with the assistance of an in-person attendant. Yet this alternative does not provide an experience comparable to that of a non-visually impaired patron. Most people with disabilities do not want to be treated any differently from anyone else, and an in-person attendant often serves as a reminder of their disability.

The Future of Kiosks in the Restaurant Industry

Kiosks allow users to avoid lines and oftentimes allow them a greater ability to customize their order.  Kiosk deployers typically attempt to design the kiosk interface to decrease the time it takes for a user to place an order. No one – neither the restaurant nor the restaurant patron – is well-served if the time it takes to place an order on a kiosk is significantly slower for users with disabilities and requires additional human assistance.

Restaurant self-service kiosks are currently deployed in leading restaurant chains such as Taco Bell, KFC, Panera Bread, Wendy’s, Subway, and Dunkin’ Donuts via both pilots and full international rollouts.  Additionally, tabletop ordering or payment tablets are used in TGI Fridays, Olive Garden, Friendly’s, Tropical Smoothie, and Chili’s, to name a few.  Self-ordering and self-service POS solutions are running apps such as Appetize, Tillster, and Ziosk. In these examples, the user experience should be accessible for all patrons, whether on a robust kiosk enclosure or a small handheld tablet.

Read full article at Modern Restaurant Management

Interested in Accessibility Consulting for your kiosk or website? Contact us.

Join Our Accessibility Research Panel

Join Our ADA Research Panel

KMA ADA Accessibility Certified KMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

Your privacy is very important to us and we want you to feel comfortable engaging with us online. KMA’s Privacy Policy is posted here and we encourage you to review it and contact us at info@kma.global with any questions or concerns.

How to Join

To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.


Types of Research

​KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:

Focus Groups

​A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.

Online Surveys

​Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.

Telephone Interviews

​A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.

ADA and Accessibility Quiz and MCR Guidelines for ADA

Self Service ADA Accessibility Requirements and Quiz

Kiosk Industry and KMA are offering a free consultation for ADA and Accessibility for your self-service project.  Also to assist, a downloadable PDF with current ADA, Section 508 and ACA regulations that are currently mandated.

Excerpt below —

Are your kiosks ADA-compliant? Typically prospects and customers will include a stipulation that the units be ADA-compliant.  We see many requests for proposals from city, state and federal agencies where that one line is the only line about ADA.

Section 508 and the ACAA only apply to federal correct?  The long answer is No [see Accessibility FAQ on kma.global]. They apply to everybody.

Almost all kiosks are ADA-compliant, to a degree. Most all likely will observe basic reach requirements but that is only one of over 30 standing regulations concerning hardware. And there are another 30 or so which apply to the software and interface.

So, go ahead and test your knowledge. You can also schedule a free consultation.

Take me to the Kiosk and Accessibility Update

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Vispero ADA

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Related ADA Kiosk Pages

ADA Kiosk

How Companies Can Prevent ADA Website Accessibility Lawsuits

ADA Compliance For Restaurants

Reprinted from Webstaurant Store

The Americans with Disabilities Act, or ADA, was an important piece of civil rights legislation that was signed in 1990. The law asserts that businesses must take every possible step to allow people with disabilities to enjoy the same products and services that are available to other customers. It also deals with the Equal Employment Opportunities Commission to make sure that employees are not discriminated against because of a disability. The following guidelines will help you as a restaurant or business owner to recognize the requirements of the ADA, and to comply with them so that your establishment can be a positive and accessible place for all customers and employees.

Customer Accessibility

senior woman sitting at a restaurant

The biggest hurdle that business owners face when dealing with ADA compliance is the removal of barriers. Barriers can take many forms, and not all of them are obvious to a person without a disability. It may seem impossible to rearrange and reconstruct your business for compliance, but the ADA was not established to cause financial ruin. The removal of barriers is only necessary when it is readily achievable for a business to do so. If the removal of a barrier will require excessive costs that the business cannot afford, the barrier may remain until it is readily achievable to remove it. Below is a list of the types of barriers that should be removed in existing structures and avoided in new ones being built. ADA.gov lists detailed, specific requirements for fixing all of the following problems.

Removing Architectural Barriers

Architectural barriers block disabled patrons from accessing your establishment in the same way that able bodied patrons can. The removal of these barriers is an important part of ADA compliance. By altering the following areas of your business, you can make the largest impact on physical accessibility.

Parking and Building Entrance

Patrons with disabilities must not only be provided with parking spaces that are close to your business, but they must also be given adequate space to exit their vehicles, and a clear, accessible path into your business from there. The entrance must be flush with the ground, or must have a ramp with a slight slope and safety rails so that customers in wheelchairs may enter. If there is no way to make your main entrance accessible and you have other entrances that could be (for example your back door that is for employees only), you must open those up to the public and clearly note where that entrance is located. If your business operates on the third floor of a building with no elevator, for example, you can make compliance readily achievable by making your services available for delivery to customers’ homes or cars.

Doors

handicap accessible doors

Even if disabled customers can approach your business easily, they may have a hard time getting in if your entrance is not ADA compliant. Entrances must be at least 36 inches wide to accommodate customers in wheelchairs, and handles cannot require squeezing or turning to accommodate customers with mobility disabilities like arthritis. Loop and lever style handles are compliant, knob and panel styles are not.

Facility Layout

Once customers enter your store or restaurant, they must be able to move around safely and efficiently. Aisles between shelves or tables must be at least 36 inches wide, and merchandise cannot be out of reach of customers in wheelchairs unless there are employees that are readily available to help. This rule also applies to self-service counters with condiments or flatware in fast food restaurants.

Restrooms

handicap restroom sign

It is important to meet ADA bathroom requirements by ensuring your restrooms are accessible to disabled customers, including blind and wheelchair-bound patrons. There must be enough space for a wheelchair to maneuver around the toilet and the sink, and safety bars are necessary to prevent falls. Installing braille restroom signs is an easy way to convey useful information to blind customers. There must also be enough space under the sink so a wheelchair user can reach the soap and faucet, and the handles of the soap dispenser and faucet must be easy to use for customers with mobility disabilities. Check out this planning guide for detailed instructions to help you design an ADA compliant restroom in your restaurant.

Sales Counters and Tables

Checkout counters must have a section that is no higher than 36 inches to be accessible to customers in wheelchairs, unless they are equipped with auxiliary counters. If this is not readily achievable, a simple fix such as offering the customer a clipboard can be made.

Restaurant tables must meet certain height requirements as well, and if the tables in your establishment are fixed, at least one table must have movable chairs.

Tax Benefits for ADA Compliance

Although compliance sometimes costs money, the IRS Code states that all businesses are eligible for tax deductions when installing ADA compliant equipment or removing barriers. The maximum deduction is $15,000 per year, and small businesses are also eligible for a tax credit that can cover up to 50% (up to $10,250 per year) of compliance related expenditures. Large businesses (large businesses have over 30 employees or revenues of $1 million or more in the previous year) are only eligible for the deduction.

ADA Compliance for Employees

The ADA was written to protect both business patrons and employees. As a business owner or hiring manager, it is extremely important to understand both aspects of the ADA. Here are some steps you can take to ensure ADA compliance with your employees.

Make Reasonable Accommodations When Possible

Under the ADA, it is illegal to refrain from hiring someone solely based on their disability. If you become aware that a potential hire is disabled, you must work with him or her to find a reasonable accommodation. Reasonable accommodations allow the employer to alter the way the job is performed so the disabled employee can do the job. This could potentially mean transferring the employee to a different position if that is possible.

cashier working at a grocery store

The employer does not have to make an accommodation if it proves to be an undue hardship, which means a significant financial expense, disruption, or change to the business. For example, if you run a grocery store and a potential cashier has a chronic back injury that prevents her from standing for long periods of time, you can accommodate her by allowing her to use a stool at the cash register, even if other cashiers are required to stand. It would be illegal to discriminate against this person if she is qualified for the job because this accommodation would not change the nature of your business or cause undue financial hardship.

You can also make reasonable accommodations by transferring an employee to a different department. If a potential cashier has a learning disability that prevents him from counting out correct change, you could consider hiring him to stock shelves instead. However, if a stocking job is not available, you do not have to give him the cashier position because he is not qualified for the job if he must handle cash.

Avoiding Discrimination During the Hiring Process

Some disabilities may be immediately visible when a potential employee comes in for an interview, but others do not present themselves right away. It is illegal to ask interviewees about any disabilities they may or may not have before presenting them with a conditional job offer. Contingent upon that offer, the employer may ask about potential disabilities to see if a reasonable accommodation must be made, but only if they ask the same questions of all employees with conditional job offers. They cannot revoke that job offer if the employee discloses that they do have a disability unless making accommodations would cause undue hardship to the business.

There are plenty of ways to accommodate both customers and employees with disabilities. It is important for the employer to be willing to work with disabled employees, both to avoid accusations of discrimination and to create an open work environment for everyone. Reading and learning about the ADA’s rules for reasonable accommodation is the best way to ensure that you’re providing a fair and equal opportunity for all employees. As it becomes possible, work to eliminate architectural barriers in your restaurant or business so that all patrons can experience what you have to offer.

How Companies Can Prevent ADA Website Accessibility Lawsuits

Reprinted from KMA Global

Every day, websites and mobile apps prevent people from using them. Ignoring accessibility is no longer a viable option.

How do you prevent your company from being a target for a website accessibility ADA lawsuit?

Guidelines for websites wanting to be accessible to people with disabilities have existed for nearly two decades thanks to the W3C Web Accessibility Initiative.

A close cousin to usability and user experience design, accessibility improves the overall ease of use for webpages and mobile applications by removing barriers and enabling more people to successfully complete tasks.

We know now that disabilities are only one area that accessibility addresses.

Most companies do not understand how people use their website or mobile app, or how they use their mobile or assistive tech devices to complete tasks.

Even riskier is not knowing about updates in accessibility guidelines and new accessibility laws around the world.

Investing in Website Accessibility Is a Wise Marketing Decision

Internet marketers found themselves taking accessibility seriously when their data indicated poor conversions. They discovered that basic accessibility practices implemented directly into content enhanced organic SEO.

Many marketing agencies include website usability and accessibility reviews as part of their online marketing strategy for clients because a working website performs better and generates more revenue.

Adding an accessibility review to marketing service offerings is a step towards avoiding an ADA lawsuit, which of course, is a financial setback that can destroy web traffic and brand loyalty.

Convincing website owners and companies of the business case for accessibility is difficult. One reason is the cost.  Will they see a return on their investment?

I would rather choose to design an accessible website over paying for defense lawyers and losing revenue during remediation work.

Another concern is the lack of skilled developers trained in accessibility. Do they hire someone or train their staff?

Regardless of whether an accessibility specialist is hired or in-house developers are trained in accessibility, the education never ends.

Specialists are always looking for solutions and researching options that meet guidelines. In other words, training never ends.

Many companies lack an understanding of what accessibility is and why it is important. They may not know how or where to find help.

Accessibility advocates are everywhere writing articles, presenting webinars, participating in podcasts, and writing newsletters packed with tips and advice.

ADA lawsuits make the news nearly every day in the U.S. because there are no enforceable regulations for website accessibility. This is not the case for government websites.

Federal websites must adhere to Section 508 by law. State and local websites in the U.S. are required to check with their own state to see what standards are required.

Most will simply follow Section 508 or WCAG2.1 AAA guidelines.

If your website targets customers from around the world, you may need to know the accessibility laws in other countries. The UK and Canada, for example, are starting to enforce accessibility.

In the U.S., there has been no change in the status of ADA website accessibility laws this year.

Some judges have ruled that the lack of regulation or legal standards for website accessibility does not mean that accessibility should be ignored.

Read complete article at Search Engine Journal May 2019

Ava’s faces lawsuit over ADA access

ADA Access Lawsuit AvaADA Access Lawsuit Ava

A linchpin of Castro Street, Ava’s Downtown Market & Deli has weathered fierce competition, rising costs and parking troubles. Now the grocery store’s latest threat has to do with the dimensions of its displays and chairs.

Source: www.mv-voice.com

More

ADA Accessibility and Self-Service For All

‘Drive-by’ lawsuits under disabilities statute costing economy

drive-by lawsuitsdrive-by lawsuits

In the House of Representatives, a bipartisan bill has passed the House Judiciary Committee and awaits action by the House. This legislation requires that attorneys give notice to business owners before a lawsuit is filed. If the ADA problems — inaccessible bathrooms, parking lots, ramps, etc. — are not fixed within 120 days, the lawsuit proceeds.

But, if the business fixes the problems, a lawsuit would be moot. This would be a true win-win for everyone — other than the trial attorneys. In fact, some plaintiffs from ADA drive-by lawsuits are actually suing their supposed attorneys because they were deceived about the nature of the lawsuits filed.

Source: thehill.com

ADA Accessibility and Self-Service For All

Touchscreen-based self-service technology is changing the way we do business, but one of the key challenges to widespread adoption is finding a way to make that technology useable by everyone.

Self-Service For All – ADA Kiosk

By Richard Slawsky contributor

ADA Kiosk Interactive touchscreens are quickly becoming a key player in the kiosk world. Businesses ranging from fast-casual restaurants to health care facilities and mall makeup stores are finding uses for touchscreen-based kiosks, offering services ranging from food ordering to patient check-in to complexion matching.

kiosk research
Combination of several reports (including Frost & Sullivan, Gartner, and IHL) + our own KI analysis. Hybrid POS checkouts and ATMs are not included unlike most reports..

The latest of the many reports forecasting the growth of the kiosk industry predicts the market will increase at a 9.7 percent compound annual growth rate, reaching $88.3 billion by 2022 from $46.1 billion in 2015. Drivers of that growth include increased customer’s interest towards self service, development in the retail and entertainment industries and innovations in touchscreen display and glass technology. The retail industry holds the lion’s share of the market, with about 40 percent of the overall revenue.

The growth of touchscreen-based self service hasn’t been without its challenges, though. Foremost among them has been the issue of making that technology available to all users, including those with disabilities. Another has been the expanded form factors such as tablets on the low end and large 85-inch touchscreens on the high side.  That’s a shift from the mostly 17-inch and 19-inch screens that dominate the ATM, airline and POS self-checkout precursor worlds.

The compliance conundrum

navbar kiosk
Example of navbar on outdoor ticketing kiosk. Click for full size image. Courtesy Olea Kiosks

The U.S. Census Bureau estimates that about 19 percent of the country’s population, or about 57 million people, have some form of disability. Those include 8.1 million people who have difficulty seeing, including 2 million who were blind or unable to see. In addition, about 7.6 million people have impaired hearing. Roughly 30.6 million have problems walking or climbing stairs, or use a wheelchair, cane, crutches or walker, and 19.9 million people had challenges lifting and grasping. This includes difficulty lifting an object or grasping a pencil (or pressing buttons on a touchscreen interface).

To ensure those with disabilities can enjoy the same rights as everyone, in 1990 Congress passed the Americans with Disabilities Act (ADA). The law was designed to afford protections against discrimination similar to those of the Civil Rights Act of 1964. According to the U.S. Department of Labor, the ADA prohibits discrimination against people with disabilities in several areas, including employment, transportation, public accommodations, communications and access to state and local government programs and services.

For a business that incorporates kiosks into its operations, that generally means that a kiosk needs to be useable by all of its customers, no matter what their physical challenges may be. In many cases meeting that standard is easier said than done.

Click for full size

“ADA concerns are pretty much the same concerns that one would have for any type of a consumer self-service interactive solution,” said Ron Bowers, senior vice president of business development at Grafton, Wisconsin-based kiosk vendor Frank Mayer & Associates. “Some individual deployments are only adhering to the accessibility-by-wheelchair aspect.”. “Some individual deployments are only adhering to the accessibility-by-wheelchair aspect.”

Unfortunately, those basic accommodations can result in a business overlooking more than 35 million potential customers.

It’s worth noting that a large percentage of customers in wheelchairs also suffer from physical impairment.

Some of the biggest challenges kiosk deployers face is the degree of interpretation that must be applied to some of the regulations.  How many accessible units and what level of accessibility constitutes acceptable access?  Another is new regulations and retrofitting existing units can be problematic, said Craig Keefner, manager for Olea Kiosks.

“Complicating retrofits can be the issue of recertifying for UL,” Keefner said. “One change to the overall machine can require the new configuration to be recertified. If Walmart has to change all of its self-checkouts, that’s a big change.”

To help add clarity to exactly what kiosk deployers must do to be ADA compliant, in mid-September the Architectural and Transportation Barriers and Compliance Board released a final rule for electronic and information technologies used by federal agencies as well as guidelines for customer premises equipment and telecommunications equipment, including kiosks. The Access Board is an independent federal agency devoted to accessibility for people with disabilities.

A sample of the guidelines for kiosks outlined in the Access Board rule

  • In general, devices with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments.
  • Speech output shall be provided for all information displayed on-screen.
  • Where speech output is required, braille instructions for initiating the speech mode of operation shall be provided.
  • Devices that deliver sound, including required speech output, shall provide volume control and output amplification.
  • At least one mode of operation shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.

The final rule is listed in the Federal Register. Covered organizations must meet compliance standards by Jan. 18, 2018.

Although much of the language in the final rule will likely keep lawyers busy for years to come, there are some guidelines that are easy to interpret. In general, the rules say that the technology with a display screen shall be speech-output enabled for full and independent use by individuals with vision impairments. Input controls shall be operable by touch and tactilely discernible without activation.

Running the risk

Missing out on revenue from millions of customers with disabilities is just one of the pitfalls of not complying with ADA regulations, or at least making every effort to make sense of the standards.

For violations that occurred after April 28, 2014, the maximum civil penalty for a first violation of ADA regulations is $75,000. For a subsequent violation, the maximum civil penalty is $150,000.

In addition, self-service kiosks are increasingly a target for ADA lawsuits. In March 2017, for example, the American Council of the Blind filed a lawsuit in the U.S. District Court for the Southern District of New York against fast casual restaurant chain Eatsa on behalf of a blind customer. Under Eatsa’s business model, customers order from tablet-based kiosks and pick up their food from a cubicle when it’s ready.

Customer Michael Godino claims he was unable to use a self-order kiosk in an Eatsa to place an order because the kiosks weren’t accessible for blind customers.

“Because the self-service mobile applications, touchscreen tablets, and visually-marked cubbies Eatsa utilizes rely on exclusively visual displays and do not provide any form of audio output or tactile input, Eatsa’s design is entirely inaccessible to blind customers,” according to the lawsuit.

click for full size image

Restaurants aren’t the only businesses open to ADA lawsuits. A proposed class action suit against mall operator Simon Property Group claims a Proactiv skincare products kiosk, located in the Simon-run Miami Mall in Florida, discriminates against blind and visually impaired individuals. The lawsuit argues the Proactiv automated retail kiosk, which uses a touchscreen display, doesn’t offer a way for blind consumers to purchase its products.

“Sighted customers can independently browse, select, and pay for Proactiv brand skincare products at the Miami Mall Proactiv kiosk. However, blind customers are denied the opportunity to participate in this retail service,” the complaint reads. “Moreover, [the defendant] has failed to provide an alternative channel for blind customers to enjoy the retail service provided through the Proactiv kiosk, such as the training of qualified readers to assist visually impaired and blind customers.”

There are about 1,000 Proactiv kiosks in malls in the United States, Canada and Japan.

And just in case a business operator thinks having a staff member on hand to assist disabled customers with using self-service technology, chances are that’s not enough to keep from running afoul of the ADA.

More: consider for wall mount units the ADA requirement for  blind & partially sighted to be able to detect protuberances from walls with their canes. Click for full size

“It depends on the application and if the assistant is as available as the kiosk to provide services,” said Adam Aronson, CEO of San Rafael, Calif.-based Lilitab Tablet Kiosks. Lilitab designs, engineers and markets a range of tablet kiosk products. “If the cashier typically has longer lines than the kiosk, that’s not the same service level,” Aronson said.

While lawsuits against kiosk deployers related to ADA compliance are always a concern, other dangers include the negative publicity from being perceived as a business that is insensitive to the needs of disabled customers. Just a few months ago cable news was filled images of U.S. Capital Police forcibly removing disabled demonstrators from a protest over the Senate’s now-defunct health care bill. Nobody wants their business to be featured in similar reporting.

Of course, things are rarely simple when it comes to government regulations and the ADA is no different. Complicating the landscape is HR 620, the “ADA Education and Reform Act of 2017,” currently making its way through Congress. According to the Center for American Progress the bill, sponsored by Rep. Ted Poe (R-Texas), would require anyone seeking to file a lawsuit against a business for ADA violations to first provide written notice to that business, outlining the provisions of the law that apply to the violation. Business owners would then have 60 days to acknowledge the violation and another 120 days to at least make “substantial progress” towards rectifying it.

Opponents of the bill claim it would gut enforcement of the ADA by allowing businesses to stall the correction of violation for months or years, while those in favor say it would prevent the “drive-by lawsuits” that end up forcing business owners to pay settlements to lawyers who make a career out of filing ADA suits. The ADA bars the awarding of monetary damages in successful lawsuits, but does allow the awarding of “a reasonable attorney’s fee.”

Meeting the challenge

In an effort to sort through the confusion over ADA guidelines, kiosk deployers are taking their own steps to accommodate disabled users.

The easiest steps to take are those that offer access to individuals in wheelchairs or who are otherwise vertically challenged. That includes offering at least one kiosk with an adjustable height or a lower point of access.

VFO project by KioWare and URway. Click for full story.

“Swiveling mounts or adjustable height mounts may assist in accessibility – but they don’t solve the problem just by being available,” said Laura Miller, director of marketing with York, Pa.-based KioWare Kiosk Software.

“The physical placement of the kiosk is just as important as the presence of accessibility features and testing is needed even with the purchase of an accessible kiosk,” she said. “If the path to the kiosk is too narrow to approach head on, for instance, it becomes moot that the kiosk itself is accessible because getting to the kiosk is too challenging or the space too constricted. Vertical and horizontal reach must be considered.”

Ticketing unit for Universal with ADA. Photo courtesy Olea Kiosks. Click for full size.

As mentioned earlier, though, making the kiosk available to those in a wheelchair isn’t enough.

“No longer can you get away with a kiosk just being ‘reachable’,” said Frank Olea, CEO of Cerritos, Calif.-based Olea Kiosks. “Most companies will say their product is ADA compliant, but they fail to mention they’ve only covered a very small spectrum of individuals with disabilities. Sure, someone in a wheelchair can reach the screen, but serving people with disabilities goes far beyond that.”

As demonstrated by the Eatsa scenario, one of the biggest challenges in deploying interactive self-service technology is accommodating visually impaired users. A touchscreen relies heavily on users being able to see the screen, so deployers need to find ways to communicate that information in other ways.

“Without access to speech feedback for on screen contents and a method for determining what item the user is activating, a person who is blind or visually impaired cannot effectively make use of a touchscreen or tablet based kiosk,” said staff at the American Foundation for the Blind.

“For those with low vision, small or ornate fonts are difficult, if not impossible, to read,” AFB officials said. “Low contrast between the foreground and background can also make on-screen and print-labeled items difficult to read.”

In addition, glare on the screen and on any print-labeled areas of the machine can cause readability barriers for people with low vision, the AFB said.

“What I advise people to do is to recreate a version of the kiosk software that can be used by people with visual problems,” said Mike James, CEO of Washington D.C.-based Kiosk Group Inc.

“Information can be presented in large text and contrasting colors for people who are marginally blind, and to have a system for audio feedback for those who are completely blind,” James said. Those prompts can be used in conjunction with Braille keyboards to assist with navigation.

Storm Nav-Pad. Click for full size image

Accommodating users with hand mobility issues is a concern as well. An ‘Automated Passport Solution’ Olea built for deployment in the Dallas Fort Worth Airport incorporates the Nav-Pad, a keypad designed by London-based Storm Interface that provides accessibility to a kiosk’s functions for those with physical or sensory impairments. The APS kiosk shortens the clearance process for international travelers by collecting biographical and passport information from passengers before they are seen by a customs officer.

audio nav ada device
Audio navigation device. Click for full size. Courtesy Storm Interface

The Nav-Pad, developed in partnership with the Trace Research & Development Center, was originally designed for use in military and industrial applications where the user might be wearing heavy gloves. One of the pioneers in the space, Storm Interface also offers the Audio-Nav Keypad, an assistive USB device offering menu navigation by means of audio direction.

The work continues

As ADA compliance becomes a bigger and bigger issue for hardware manufacturers, software developers and kiosk deployers, a variety of industry groups are working to develop solutions that can meet the needs of disabled users.

The Kiosk Industry Association, for example, has formed an ADA working group  and committee expressly for ADA to try and standardize guidelines for the industry. A big initiative for the association is meeting with the US Access Board directly to help communicate industry information and context to the standards body directly.

Other organizations with ADA initiatives include the Electronic Transactions Association, which has also formed a working group. The ETA represents more than 500 companies worldwide involved in electronic transaction processing products and services, working to influence, monitor and shape the payments industry by providing leadership through education, advocacy and the exchange of information.

“The purpose of the group is to promote compliance and the development and deployment of products and services to help ensure access to the payment system,” said Meghan Cieslak, ETA’s director of communications. “The group is comprised of industry experts, start-ups, as well as ISOs and VARs – all focused on helping disabled Americans access the payment system.”

The Kiosk Industry Association is consulting with the ETA on access initiatives and has also enlisted the assistance of the ATM Industry Association which already has a formal ADA document via EFTA for their members.

It’s also critical for deployers to think about accessibility from the very beginning of a kiosk project. A paper co-authored by Peter Jarvis and Nicky Shaw, both from Storm Interface, along with Robin Spinks from the U.K.’s Royal National Institute of Blind People (RNIB) included the following recommendations:

“Accessibility is most effectively achieved when adopted as a primary system specification,” the group wrote.

“It is most successfully implemented if considered during the concept design process,” they wrote. “Accessibility should be a primary objective during the origination of hardware solutions, application software and content to be delivered.”

In addition, consideration should also be given to the environment in which the system will be installed, they wrote, and that terminals located in public or unsupervised environments will need to survive regular cleaning and sanitization procedures using sprayed liquid disinfectants and other cleaning agents.

Along with providing hardware designed for accessibility, the application or website on the kiosk must be built with more than a cursory nod toward compliance in order to have these other components “work” in a successful and accessible deployment. The kiosk system software can utilize accessibility features and the hardware can provide sound, include keyboards and be height adjustable, but if the application isn’t built with accessibility in mind, or modified to make sure accessibility features are fully integrated, usability and accessibility will suffer for it.

These concerns, and others, are driving the various partnerships on ADA issues.

“It was pretty much a no-brainer for us to go ahead and work together on standardizing,” Keefner said.

“I’ve been really passionate about it and I’ve talked to kiosk manufacturers about binding together to create standards on kiosk design so people who walk up to a kiosk know where to find the audio jack, know where to find the braille keyboard or whatever,” said Kiosk Group’s Mike James. “Those features could be the same for every project.”

Unfortunately, despite the additional clarification on access rules it’s likely that in the short term it’s likely that many compliance issues are likely to be hashed out in court.

“It seems that there are a few people out there who have made it their job to litigate any non-ADA-compliant situations that arise,” Miller said. “This is not exclusive to kiosks, but they have not been completely spared, and while it seems relatively obscure at this point, those individuals looking for violations will likely eventually hit on the existence of kiosks as fodder for their litigious pursuits.”

Resources for kiosks and ADA compliance

ADA Committee and ADA Working Group for Kiosk Association

ADA White Paper on Kiosk Industry

Access Board final rule for information and communication technology

Trace Research and Development

National Council on Disability Report

Interactive Accessibility   – accessibility consulting firm

Digital Business kiosk consultants

COMMENTS

Richard and Craig

I wanted to congratulate you both on an excellent and  informative article. Thank you for helping to bring the importance of ADA and ACAA mandates to the attention of the Kiosk Industry and to those agencies deploying and operating ICT in public environments. Thanks also for recognizing Storm Interface in the text of the article and for including some of those images showing deployed installations. We are constantly working to improve and add to the range of accessibility and assistive technology products available to kiosk designers. There are some exciting new developments in process which will help to deliver the “multi-modal” methods of system interface that are widely predicted to be the next big step in system accessibility. The priority will be to ensure our partners in the kiosk industry are kept aware of and fully supported in the deployment of Assistive Technology Products (ATP).

Hopefully your article will receive the recognition it deserves and I will have an opportunity to work with you both to maintain awareness of accessibility issues within the kiosk industry.

Best Regards

Peter Jarvis
Senior Executive VP

CSUN ADA Interview – AudioEye in Anaheim March 2019

#CSUNATC19 Audio: A Transformative Experience For Kiosk Access With AudioEye

audioeye ADA Self service options have been gaining momentum beyond the gas pump and the grocery lines. McDonald s, and others in the Food Service industry, have been exploring Cashierless payment alternatives such as those involving the use of Kiosks for general user transactions. AudioEye s Dan Sullivan, Vice President of Sales, and Mark Maker, CTO, discuss with Joe some of the challenges that can come with moving to these kinds of payment platforms and how AudioEye is leveraging their existing technology to meet those challenges. To learn more about where the company is going in the future, or to inquire about their web access solutions, visit the AudioEye website

Listen to the interview (19 minutes approximately)

Transcript

Direct from Anaheim, it’s blindbargains.com coverage of CSUN 2019, brought to you by AFB AccessWorld.
For the latest news and accessibility information on mainstream and access technology; Apple, Google, Microsoft, and Amazon offerings; access technology book reviews and mobile apps and how they can enhance entertainment, education, and employment, log onto AccessWorld, the American Foundation for the Blind’s free monthly online technology magazine, www.afb.org/aw.
Now, here’s Joe Steincamp.
JOE STEINCAMP: Welcome back to coverage from Anaheim. It is Joe Steincamp here, and I’m over at the AudioEye booth with Dan and Mark.
Dan, you know, you caught me as we were walking through, and I asked you where Jeff was. I feel weird. This is, like, the first year I’ve not interviewed Jeff from the company. But Jeff is alive and well, I understand?
DAN SULLIVAN: He’s holding the fort down while we’re all out here in Anaheim at CSUN this week.
JS: He – basically, he wanted San Diego, not LA. That’s what I’m getting; right?
DS: Well, somebody had to keep the lights on, so –
JS: Well, there you go. We couldn’t entice him with —
DS: — he’s keeping it all going.
JS: Couldn’t entice him with Disney World – or Disney Land; right? There we go.
DS: Disney Land; right?
JS: There you go. Don’t want to mix those two up. Not until Star Wars, you know comes open.
Gentlemen, you know, we’ve been talking a lot in the past about how things have worked on the web, but you have been really interested in kiosk and accessibility of those kinds of devices. Let’s just have a little dialogue about that, if you don’t mind.
DS: Yeah. Sure. And I think CSUN in 2019 is probably the perfect time to talk about this because it’s – in a number of these break outs and some of the legal summits that have been happening, it very clearly seems like the new frontier, or the next frontier, insofar as digital accessibility, will be in this growing and expanding world of self-service devices and kiosks, most notably in a lot of the fast food entities out there now –
JS: Uh-huh.
DS: — are really looking, with the advent of the increase of the minimum wage, trying to reduce labor costs and going to self-service interfaces. And, you know, frankly speaking, just like the web, where it is — there’s this hypersonic growth of complexity and change and technology being integrated, the topic space is really come a long way from some of those really basic simple kiosks 20 years ago, and touchscreen devices and things of that nature are all the rage now.
And you know, interesting enough, we kind of got dragged to this party a few years ago. We were actually approached by one of the larger, sort of, fast food restaurant chains out there that was giving some thought and some idea to deploying these kiosks and started asking about accessibility. And one of the things that we learned quite quickly is the traditional thought by the kiosk space about accessibility, or ADA relative to kiosks, was the height of the screen so an individual in a wheelchair could actually physically access the screen.
JS: Right.
DS: And when we started to ask questions like what do individuals with cognitive learning disabilities or visually impaired, how do those interfaces work for them, they were lost because traditionally, this whole thing began to emerge with ATMs 30 years ago, and the whole idea was put a microphone jack in and put Braille on the keypad, and you’re all set.
JS: And you had the operating system situation. So recently, Arby’s, who now owns Wendy’s, said that they’re going to spend 20 million dollars over the next two years to bring them up to speed because they felt like the POS, the point of sale system, was so old and so, needed that kind of idea. So in some cases, organizations are looking to upgrade the fleet, and it’s a perfect time for that.
DS: Yeah. You know, you bring up a good point. We’ve been looking — a lot of the entities out there that are deploying these, sort of, self-service kiosks. And you actually mentioned Wendy’s, and I have to tell you, Wendy’s is in the midst of a pretty significant deployment right now.
JS: Uh-huh.
DS: And they actually built and addressed a lot of those kiosks with accessibility in mind. And frankly speaking, you know, if I were to look out there, they’re sort of the gold standard on actually addressing accessibility on the whole, relative to those devices.
The bad news is there’s a lot of entities out there that haven’t really thought about that, and are now coming and – you know, I think one of the things that’s been really interesting is when we were approached, we quickly realized that the work and the infrastructure that we built for helping our customers with their websites –
JS: Yeah.
DS: — actually really uniquely transferred over to kiosk space. And we’ve been dabbling for the last couple of years, and I think we’ve really found a unique fit. And I think we’ve been able to – you know, we’ve been told by a number of the big kiosk players out there, when they look at our solution and what we can do and that type of an interface, that we really are transformative insofar as what we’re going to be able to do to help them with ADA. So really excited about that and – you know, Mark can probably talk a little bit more than I can about some of the technical aspects of it.
I was – you know, you mentioned Jeff, and Jeff is passionate about software and passionate about web infrastructures, and Mark is equally passionate about things like, you know, devices and things of that nature. It’s probably why they get along so well. Like, they could fit together really well. And when I brought this whole concept of kiosks to the table, it got both of them really equally excited because Mark got to play with boxes –
JS: — new toys.
DS: — of steel and new toys.
MARK MAKER: Exactly.
JS: New toys.
DS: And Jeff got to work with the interface and — so I think Mark was –
JS: So Dan was excited about ancillary Markets –
DS: Correct.
JS: — the rest of the team was like, you’re giving me the opportunity to go play with stuff.
MM: Exactly.
DS: I was excited about solving a big problem in the Marketplace.
JS: Nicely done, my friend. Nicely done.
MM: Nice. It’s spectacular because these devices are really advanced these days. They are computing platforms that typically are used in full-blown operating systems. You know, it’s not as common anymore to have some proprietary OS. Sometimes, they’ll be based on Android or something of that nature. But more often than not, it’s some form of embedded Windows or full-featured OS that has browsing capabilities built into it, and it really just makes a lot of sense, in the next generation of kiosks, not to try and self-contain everything, but rather to have a persistent internet connection so that the content is always up to date on the devices. And being web-based, you can reuse the same assets that you would use in any other area of the business.
So it just makes sense to try and unify all these technologies together with the kiosk, and that makes it a perfect fit for the type of work that we do, given that it is internet connected, it is web-based content, the solutions that AudioEye provides are able to handle any kind of transformation necessary to make it ADA compliant. But it really kind of goes beyond that because we can then begin to innovate and say, well, what would be the best way for a user to engage with a particular screen in the menu?
JS: Yeah.
MM: Maybe for some screens, that’s a swipe gesture. Maybe for some, it’s, you know, more voice activation, or maybe it’s, you know, touching quadrants or corners or — all kinds of different things. And by having these devices that are more advanced, that are internet-connected, we can iterate quickly and, you know, bring to Market new features as they, you know, are ideated by end users. So it’s really exciting.
JS: First of all, I’m glad you didn’t say OS/2 Warp. And I’m also thrilled that you didn’t say Windows CE —
MM: Right.
JS: — because that would – those were some early POS –
MM: Absolutely.
JS: — that people held onto for a very long time, especially in the retail space.
And with that, does it work hand-in-hand situation – because some companies might be, look. You guys go do this. We don’t want to be a part of it. But some companies are very, very protective of their Market, and it involves a lot with user experience and, UEX and UY and design. So have you found that to be the case, where you’re running into both types of individuals that are passionate about what the experience is in this venue?
MM: Yeah. I mean, I do think that we’ve kind of seen the spectrum from that perspective. Not sure how, you know, in detail I can get with anything else –
JS: Right. Right. No. NDA’s holding. NDA’s holding.
MM: Right. Exactly. But yeah. I mean, you do kind of see some companies that are really more concerned with the, just, compliance aspect, whereas others are really about innovation and trying to provide the best experiences and, you know, we’re – as Dan was pointing out, a large driving force behind this effort is the changes in minimum wage, the need to automate, to be able to stay viable with, you know, the margins in the industry. So it does make sense that you would want to have the most intuitive interface, the easiest process for ordering, you know, and changing and, you know –
JS: Yeah. It’s a new frontier because nobody’s really jumped out ahead.
Dan, you mentioned a moment ago about Wendy’s and stuff. But there isn’t, like, a ubiquitous factor yet or something that a blind individual or somebody with deaf-blindness can go in and have an experience yet or point to a chain where they can have that experience yet?
DS: I mean, this is web accessibility all over again; right? I mean, really, what happened was, you know, as bandwidth expanded and as the complexity of web design, all the things that you could do in a web interface really took off in, you know, in the early 2000’s all the way up until this day, what ended up happening is the technologists got so excited about pushing the envelope forward that, you know, one of the communities it was probably most empowered by the whole advent of the internet was left behind; right? And then, at the end of the day, people would say, well, what about individuals with disabilities? What about accessibility? And everybody would have these blank stares and said, oh, yeah. We forgot; right? So –
JS: The bolt-on mentality. Right.
MM: There you go.
DS: So we’ve made a business of, really, being able to help those entities go back in as noninvasive and as nondisruptive a way as possible, to actually fix those issues, and we see the exact same thing took place in the kiosk space; right?
JS: Yeah. Yeah.
DS: Because in this massive, all hands on deck, push this thing forward, get it out, advance new features, new benefits, oh yeah. We forgot; right? So, you know, at the end of the day, that’s the way the Market’s going to work, and we’ve been able to find that there’s a really good business by being able to come in and, sort of, help people fix the messes that they created by not thinking about this as an issue. They generally are made aware of it by — not the way that they would have wanted to –
JS: Yeah.
DS: But at the end of the day, we feel as though that we can sort of, really – a valuable service in being able to help. And, you know, I think, you know, three or four of these kiosk places have used the same word in explaining our solution when they’ve seen it, in that they say that AudioEye’s approach to this is really elegant. And I think that’s one of those things that’s really made me happy is that it’s not disruptive, it does not change the use or anything in that nature of the interface, but it really enables and empowers a whole differentiated community to interact with those devices. We also see a really long tail to this. I mean, I think the things that you are going to be able to do with kiosks and the way in which, you know, we live on our mobile devices and connectivity and Apple Pay and Google Pay and some of the things that we can do, we can really help these entities elevate the whole concept of usability of these infrastructures, and it’s really exciting. So we’re pretty – we’re really pleased, and I’m just thrilled that, you know, after three years of working on this, I come to CSUN, and people are talking about it.
The U.S. Access Board put together a panel and a group committee that’s working on kiosk accessibility as the topic. So it’s an emerging trend, and we’re happy that we’ve been there for a few years and that the Market’s finally caught up to us.
JS: Okay. So he gave me an opening, so you can blame me; okay – for – because Dan set you up for this. The experience, Mark.
MM: Yes.
JS: The seamless experience. He said Apple Pay and Google Pay. What were some of the challenges of being able to work with a payment system that’s going to do a handoff to another device?
MM: Well, so, you know, we have some handoff systems in place that allow us to essentially use your mobile device as an input device –
JS: Uh-huh.
MM: — for these infrastructures. We have not, at this point, made a full payment transaction –
JS: Uh-huh.
MM: — between the two entities –
JS: Yeah. Yeah.
MM: — and I think that what we’re finding is that in all likelihood, a production implementation is going to be what the NFC built into the kiosk itself.
JS: Yeah.
MM: Just using –
JS: Because you’re asking end users to be –
MM: — the phone directly.
JS: — familiar with two audio sources at one time.
MM: Right.
JS: — so –
DS: Yeah. And a clear differentiation I probably didn’t say; right? I talk about the long tail that we see in this; right? So –
JS: No.
DS: We’re trying to make the case where people are coming to us and saying, help us with accessibility. And, you know, I think one of the challenges that we, as a – industry, have always had is, you know, just trying — making the business case for accessibility; right? So we’ve always tried to do that within the digital infrastructures.
Well, when you think about usability and you think of millennials and that they live on their phones and –
JS: Oh, gosh, this.
DS: — those types of things; right? Watches – you know, the things that we’re able to do with accessibility and usability into kiosks, we can actually take that underlying technology and we can extrapolate that to a whole bunch of other places that may not specifically be aligned with accessibility. But it’s really on the foundation that we pull for accessibility within those kiosks, of which payment, voice activation, all of those things are, sort of, the tentacles that we’re excited about. So when we’re in these meetings, we can actually say, well, let’s get the foundation of accessibility built, but I want to give you a preview of some of the things that we might be able to do.
JS: Yeah.
DS: And, you know, when a millennial is in line at a McDonalds at 2 o’clock in the morning and they got to wait forever, they could pull up their mobile device and be able to actually operate the kiosk remotely and be able to facilitate the payment and get out faster. They love that, you know, whether it’s McDonalds or Panera or Wendy’s. So those are the things that we see where not – this is where accessibility has an opportunity to transform the underlying, sort of technology that’s out there. We’re kind of excited about that, so I didn’t want to make that we’ve done that. We see that as a – we see that as –
JS: Yeah. No. I get that, and that’s changing all the time because, you know, you mentioned Google Pay, and that has changed a few times on what we’re going to call it – Android Pay, Google Pay —
MM: Right.
JS: — what have you, and those standards change all the time, especially as banking gets used to doing more of that thing outside of what would normally be their own form of payment operation.
MM: Right.
DS: Yeah. And, you know, you mentioned Jeff at the top of this call, and you’ve known Jeff and you know the passion he has for this space, and one of the things that we always talk about internally in our meetings at AudioEye is while we’re building 1.0, we’re also white boarding 2.0, and we’re visualizing 3.0; right? And we sometimes have to stop ourselves and say, let’s get the first cake baked fully; right? So we’re on 1.0 mode –
JS: Yeah.
DS: – but we can’t help ourselves. We’re still white boarding, thinking, and extrapolating what 2.0 and 3.0 look like, and we get excited about that, and that’s what motivates us. So payment systems and things of that nature, that’s like, 2.5. So I don’t want to get too far ahead of our skis there, but –
JS: Well, no. And that makes a lot of sense because from Mark’s perspective, he has such a wide range to consider now as far as that experience goes for UEX, user experience, because you’re talking about, in some cases, older phones.
MM: Right.
JS: Some things you might have in an iPhone Max that you wouldn’t have in an 8 that would – you wouldn’t have in a 6s.
MM: Right.
JS: And so some of those things do kind of boil down to who is my user, what do we support? Because, you know, I went to go buy my big Mac, but I found out that my phone wasn’t necessarily compatible. I mean, these are new things, like you were saying, it is a new Wild West.
MM: Absolutely, it is. And you know, the devices are obviously changing all the time, like you mentioned with the Google Pay standards and names changing and –
JS: Yeah.
MM: What I love about the core of the technology that we are deploying here is that it is really ubiquitous in – from an API perspective such that we really are able to just use standardized web technologies, and once we’ve paired devices, it really doesn’t matter if it’s a web browser on your laptop or it’s your smart phone or it’s some IOT device that we have custom built; right? I mean, it really doesn’t matter at that point, but it’s been boiled down to, you know, just standard, socket-based communication, and we’re able to provide literally any functionality that our engineers or our clients can dream up through that type of protocol.
So yes. There are certainly going to be some challenges when you get into the proprietary areas of, you know, payments and, you know, other sensitive information passing, but as Dan points out; right? This is the groundwork, this is the foundation and the 1.0.
JS: Yeah.
MM: That, you know, really enables us to start having those deeper conversations with the clients to come up with, well, what would be the ideal use case and scenario, and what is our path going to be to get there?
JS: And I think, for some of our listeners who aren’t familiar with this technology, it’s important to note that there’s a heavy aspect of security that’s involved, even with, say, a sandwich chain that maybe familiar with customization, you know, they’re headquarters, they have ID badges that have security codes and they rotate those out. And there’s a lot of corporate security around just, recipes and food, let alone, we even get back to the payment option. So there’s more to this than just flipping a switch or pressing a couple of buttons.
MM: Absolutely.
DS: And to that point; right? I mean, one of the other things that we’ve found is, yes. Social service makes a heck of a lot of sense within restaurant, and we’ve seen it an awful lot. But I got to tell you, I mean, whether you go to Home Depot or Wal-Mart, whether you go to a hospital, whether you go to – I mean, the places where these interfaces and these sort of digital interfaces and these kiosk infrastructures is – to Mark’s point – is becoming more and more ubiquitous, and it’s in a lot of different places, and it’s a growing trend. And we just see it as a great opportunity.
We’re going to be at the National Restaurant Association show coming up in Chicago in June. We’re going to have four kiosks on the floor with one of our partners, Howard Industries. We’re going to be able to, sort of, debut and show the world what this aspect of ADA compliance and accessibility within kiosks is, and we’re really excited about it, really thrilled that you gave us a venue to talk about this topic and get communicated to a wider audience that help is coming in that space.
We know the frustration that the community has with these devices. You know, we are not going to suffer by the paralysis of perfection. We’re going to make them better, we’re going to continuously work to get them better, and we’ll get there over a period of time.
JS: And I’m looking forward to the foodie post from the Restaurant Association by Dan, rating some of the great food that he’s going to have an opportunity to see there in Chicago, not that there wasn’t enough great food in Chicago as there was.
DS: There’s plenty of it, and we’ll find it.
MM: Yes.
JS: Not a problem.
Dan, Mark, thank you for your time. Where can people find this information or keep up with what’s going on?
DS: I think on our blog on audioeye.com and any of the information that we have on audioeye.com. We are rapidly getting ready for this event in June, so we’re preparing a lot of our content around kiosks. So you’ve been kind of let behind the curtain a little bit early here, but we thought that it was important, and CSUN’s a great venue for us to start talking about this.
JS: We always love exclusives. What are you talking about? I’m a content creator, brother. That’s how that works.
Thank you for your time, gentlemen. I really appreciate it.
MM: Have a great CSUN.
DS: Thanks Joe. Great to see you.
MM: Thanks, Joe.
JS: Thank you.
For CSUN 2019 in Anaheim, it’s Joe Steincamp. We got more. Just stay in the feed.
For more exclusive audio coverage, visit blindbargains.com or download the Blind Bargains app for your IOS or Android device. Blind Bargains audio coverage is presented by the A T Guys, online at atguys.com.
This has been another Blind Bargains audio podcast. Visit blindbargains.com for the latest deals, news, and exclusive content. This podcast may not be retransmitted, sold, or reproduced without the express written permission of A T Guys.
Copyright 2019.

 

Participate in Retail Advisory Council for ADA & Accessibility for Self-Service and Kiosks

We are inviting any and all Retail companies to become a member of our Retail Advisory Council.  There is no cost and you are partitioned in a “safe harbor”. A distinct group segment from the actual kiosk manufacturers, or the installation and logistics companies, the financing companies or the companies providing components.

We here at the Kiosk Manufacturers Association work and talk ADA and Accessibility.  Once a year we meet with the U.S. Access Board. To make it easier for our suggestions and inputs to be accepted we have a wide interest Working Group.  Help us meet the standards by participating with us. It’s no cost.

If interested in more send us a note.

Here are first 10 stipulations for ANSI Requirements along with a full copy at the end.

ANSI Essential Requirements: Due process requirements for American National Standards

1.0 Essential requirements for due process
These requirements apply to activities related to the development of consensus for approval, revision,
reaffirmation, and withdrawal of American National Standards (ANS).

Due process means that any person (organization, company, government agency, individual, etc.) with a direct and material interest has a right to participate by: a) expressing a position and its basis, b) having that position considered, and c) having the right to appeal. Due process allows for equity and fair play. The following constitute the minimum acceptable due process requirements for the development of  consensus.

1.1 Openness
Participation shall be open to all persons who are directly and materially affected by the activity in question. There shall be no undue financial barriers to participation. Voting membership on the consensus body shall not be conditional upon membership in any organization, nor unreasonably restricted on the basis of technical qualifications or other such requirements.

1.2 Lack of dominance
The standards development process shall not be dominated by any single interest category, individual or organization. Dominance means a position or exercise of dominant authority, leadership, or influence by reason of superior leverage, strength, or representation to the exclusion of fair and equitable consideration of other viewpoints.

1.3 Balance
The standards development process should have a balance of interests. Participants from diverse interest
categories shall be sought with the objective of achieving balance. If a consensus body lacks balance in
accordance with the historical criteria for balance, and no specific alternative formulation of balance was
approved by the ANSI Executive Standards Council, outreach to achieve balance shall be undertaken.

1.4 Coordination and harmonization
Good faith efforts shall be made to resolve potential conflicts between and among existing American National Standards and candidate American National Standards.

1.5 Notification of standards development
Notification of standards activity shall be announced in suitable media as appropriate to demonstrate an
opportunity for participation by all directly and materially affected persons.

1.6 Consideration of views and objections
Prompt consideration shall be given to the written views and objections of all participants, including those commenting on the PINS announcement or public comment listing in Standards Action.

1.7 Consensus vote
Evidence of consensus in accordance with these requirements and the accredited procedures of the standards developer shall be documented.

1.8 Appeals
Written procedures of an ANSI-Accredited Standards Developer (ASD) shall contain an identifiable, realistic, and readily available appeals mechanism for the impartial handling of procedural appeals regarding any action or inaction. Procedural appeals include whether a technical issue was afforded due process.

1.9 Written procedures
Written procedures shall govern the methods used for standards development and shall be available to any
interested person.

1.10 Compliance with normative American National Standards policies and administrative procedures
All ANSI-Accredited Standards Developers (ASDs) are required to comply with the normative policies and
administrative procedures established by the ANSI Executive Standards Council or its designee.

ANSI-Essential-Requirements-2018

 

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Making Japan Accessible to All RISING NHK WORLD English

Making Japan Accessible

 

Universal design aims to create an environment accessible to all, regardless of age, or linguistic or physical limitations. As Tokyo prepares for the 2020 Olympics and Paralympics, one venture firm working to make Japan a world leader in this area is led by Toshiya Kakiuchi. Wheelchair bound since childhood due to brittle bone disease, this young entrepreneur provides consulting on facilities and services for the disabled, aiming to change preconceptions and facilitate true hospitality.

Source: www.youtube.com

Very good documentary on Toshiya Kakiuchi and Japan accessibility features. Includes Narita airport and restaurants.

At one point the employees of Narita don glasses, weights and other encumbrances to simulate disability and how the airport works and doesn’t work for them.

ADA – U.S. Access Board Webinar: Open Question and Answer Session (March 1)

U.S. Access Board Webinar: Open Question and Answer Session (March 1) U.S. Access Board Webinar: Open Question and Answer Session (March 1)

The next webinar in the U.S. Access Board‘s free monthly series will take place March 1 from 2:30 – 4:00 (ET)and feature an open question-and-answer session. Questions are welcome on any of the Board‘s guidelines or standards, including the ADA and ABA Accessibility Standards and new standards for medical diagnostic equipment, as well as other topics related to the work of the Board. Questions can be submitted in advance or during the session.

Visit www.accessibilityonline.org for more information or to register. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.

U.S. Access Board 2018 Meeting KMA ADA Board

US Access Board We had our yearly meeting in Washington, DC on October 16th, 2018 and it was a productive meeting.  We thank the U.S. Access Board for having us and meeting with us. Thank you.

In attendance:
Devices for Show and Tell Included:
  • Audio NavPad we guess that is being tested by companies like Amazon and others [Storm Technology]
  • Haptic touchscreen with programmable friction  [Mimo Monitors]
Agenda

It was a full agenda and there were several takeways. Also KMA provided sample Smart City RFPs from actual requests to help the Access Board gain a better understanding of the role of ADA and Accessibility in those types of projects.

One of the agenda items was to introduce to the Access Board our new ADA and Accessibility Co-Chairs Laura Miller and Randy Amundson.

Thanks from all of us at KMA.

Click on any of the pictures for full size image.

 

For reference here is the FINAL DRAFT Whitepaper. The Use of Voice Recognition and Speech Command Technology as an Assistive Interface for ICT in Public Spaces for Audio. If you have comments please send them to Craig@catareno.com or contact Peter at Storm Interface.

Other related articles:

 

Airport Kiosk – FTE Trade Show In Vegas

Storm Interface Kiosk Storm Interface & Future Travel Experience (FTE)

By Craig Keefner — See Storm’s entire range of Assistive Technology Products (ATP) and find out more about exciting new product launches scheduled for later this year. These ATP devices are ADA compliant and RNIB Accredited, designed to offer menu navigation by means of audible content description. They allow users with impaired vision, reading difficulties or impaired fine motor skills to navigate through menus or directories that would typically be presented on a visual display or touch screen. Designed for use as the tactile/audio interface for any accessible self-service application such as kiosks, ticketing machines etc.

Storm Interface ADA

 

For more information contact:

Nicky Shaw
Storm Interface
USA Tel. 480-584-3518
Email: nickys@storm-keypads.com
Web: www.storm-interface.com
Web link to these products: Storm Products

Editors Note:  Other members at the show include Daniel from Olea, Custom Printers, and Practical Automation.

Craig is a longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the industry

ADA News – US Access Board Meeting in Washington, D.C.

ADA News – US Access Board Meeting in Washington, D.C.

On November 1st as part of our ADA Committee, several of us traveled to Washington, DC to meet with the U.S. Access Board.

US Access Board meet in Washington

The reason for visiting was to introduce ourselves to each other, discuss how we can work together more closely and give the Board an update on some of the latest access technology being used in the self-service space.

The discussions were wide-ranging and what started off as a 90 minute session transformed into 3 hours of conversation.

From Bruce Bailey of U.S. Access Board, “Thanks everyone for meeting with us and to Craig for organizing the visit.  

From our perspective, the meeting was quite informative and we very much look forward to working with you all in the future.”

Major takeaways for us with the kiosk industry group association is coming up with a voluntary consensus document for accessibility. And doing that in process that follows the ANSI process.  That means:

    • Consensus must be reached by representatives from materially affected and interested parties
    • Standards are required to undergo public reviews when any member of the public may submit comments
    • Comments from the consensus body and public review commenters must be responded to in good faith

Finally, but hardly least, is that David Capozzi mentioned the “AIM HIGH Act”.  It is not about kiosks per se, but it is the most likely pending legislation to require participation.  It is just a bill for now, but it has been reintroduced a few times, so it seems to be getting close.

http://www.congress.gov/bill/115th-congress/house-bill/1772

Members of the U.S. Access Board attending included:

    • David M. Capozzi, Executive Director
    • Marsha Mazz, Director
    • Bruce Bailey – Accessibility IT Specialist
    • Timothy Creagan – Senior Accessibility IT Specialist
    • Rex Pace – Technical Assistance Coordinator

Members of the Kiosk Industry ADA Committee attending included:

Photo Gallery (click for full size)

 

The Kiosk Industry Group Association also wishes to thank Michael Lee and the ATMIA for assistance rendered, along with Jason Oxman of the ETA.

US Access Board

 

ADA Kiosk Tech Brief – Gesture Technology

ADA Kiosk Tech Brief – Gesture Technology Gesture Technology for Kiosk

Last week we went thru a demonstration of gesture technology for kiosk for use by handicapped users. People unable to move their arms.  People unable to speak.

People with ALS, Multiple Sclerosis, Spinal Cord Injury, Parkinsons, Cerebral Palsy and even some cases of Arthritis.

Furthermore, some people may not be able to use voice either, or even if they could, there may be noise or privacy concerns preventing use of voice.

We had a YouTube video created for us which demonstrates 3 different ways in which a user can choose buttons on a kiosk screen in a totally hands-free and voice-free fashion via use of head motion and/or smiling.

  1. Head pointing and dwell clicking.
  2. Head pointing and smile clicking.
  3. Smiling only (with scanning)

Gesture Technology for Kiosk

Gesture Kiosk Software additional info:

For more information email Uday at Percept-D here.

ADA Accessibility Tip – Integrating Storm NavPad

ADA Accessibility Tip – Integrating Storm NavPad

We get asked about configuring the Storm NavPad and it comes with API/SDK which lets programmers configure it. In Windows you can even light the lights so to speak.  There are firms that specialize in assisting with that exact sort of thing (listed on our ADA page).

Another less software intensive is to use a lockdown such as KioWare.  See the screenshots below.

See below —  the Accessibility screen for turning on Nav-Pad support.  Also, where you turn on JAWS and ZoomText.  Turning Nav-Pad on automatically creates Hotkeys for all the NavPad keys.

navpad hotkeys

Here are all the hotkeys

navpad hotkeys

And here we show all the different ways to configure a Hotkey.  The ‘Perform this action:’ list box has ~20 predefined actions: Begin/Renew Session, Copy, Paste, Toggle Virt Kbd, Volume Up/Down, etc…

navpad hotkey details

 

American Council of the Blind sues Eatsa over kiosk and app access

American Council of the Blind sues Eatsa over kiosk ADA and app accessADA Kiosk Actions Eatsa

The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access, according to a press release. Disability Rights Advocates (DRA), a national nonprofit legal center, filed

Source: www.fastcasual.com

It’s pretty simple providing some access for the blind, doesn’t have to be every single machine. Somebody did not think this thru…


From Recode.Net

Eatsa, for example, uses iPads for its in-store kiosks, according to its website. And Apple has for years included screen-reading accessibility technology — which can dictate on-screen items to blind people — in its iOS devices, and has made those tools available to developers.

But “Eatsa has configured its systems so that the [screen reader capability] is not usable on the iPad,” said Rebecca Serbin, an attorney with Disability Rights Advocates, the nonprofit representing the plaintiffs in the class action lawsuit. “So the technology to make Eatsa accessible exists, but Eatsa just didn’t care enough to include that in their design.”

Adding things like a tactile keypad with braille, or making the iPad’s headphone jack accessible — currently obstructed by the frame it’s mounted on — would allow customers with vision impairment to still use Eatsa’s ordering system, according to the complaint.

Though it’s possible for customers at the restaurant to never interact with a human worker, each location does have a staff person or two in the front to assist customers if needed. But the suit further points out that the way customers can request help from one of these employees is also via a button on the iPad, which is not accessible to blind and low-vision customers.

Even the cubbyholes where food is served have no way to opt for audible cues. The whole process is silent, thus making it inaccessible, the lawsuit claims.

Section 508 Best Practices Webinar: Putting the Revised 508 Standards into Practice for Procurement

Section 508 Best Practices Webinar: Putting the Revised 508 Standards into Practice for Procurement 

Section 508 Webinars Section 508 Webinars — The next webinar in the Section 508 Best Practices Webinar Series will take place May 29 from 1:00 to 2:30 (ET) and cover strategies for meeting the updated 508 Standards in federal procurements. Presenters from the General Services Administration (GSA) will review available tools and resources, such as an Applicability Checklist on the revised standards, a solicitation conformance template, a new conformance reporting tool for vendors, and GSA’s Accessibility Requirements Tool.

For more details or to register, visit www.accessibilityonline.org/cioc-508/session/?id=110667.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board.

Section 508 Best Practices: Putting the Revised 508 Standards into Practice for Procurement      Add to Calendar
May 29, 2018, 1:00 – 2:30 (ET)
Presenters:
• John Sullivan, Government-wide Section 508 Program Director, GSA
• Kevin Funk, Program Analyst, GSA
• Kathy Eng, Senior ICT Accessibility Specialist, U.S. Access Board (moderator)
Registration: www.accessibilityonline.org/cioc-508/session/?id=110667

ADA Litigation – New Spin on Song-Beverly Act Litigation Against Retailers

A New Spin on Song-Beverly Act ADA Litigation Against Retailers

ADA litigation How much data are you handing over at POS? How much data are you taking/handling?  New litigation in California points also at operative locations for devices which are capturing the data.

Excerpt:

Retailers operating brick-and-mortar stores in California are likely well aware of the state’s requirements for the collection of consumers’ personally identifiable information (PII). The Song-Beverly Credit Card Act of 1971 (the “Act”) imposes civil penalties for certain practices with respect to capturing and recording PII in cardholder transactions. See Cal. Civ. Code § 1747.08. Traditional litigation under the Act challenged retailers’ requests for telephone numbers, driver license numbers, and email addresses in connection with credit card payments at the point of sale. Beginning in 2011, when the California Supreme Court held that ZIP codes constitute PII, retailers most notably faced a wave of litigation regarding requests for customers’ ZIP codes at the point of sale before purchases were consummated. See Pineda v. Williams-Sonoma Stores, Inc., 51 Cal. 4th 524 (2011). As we reported in June 2017, filings in this area have garnered less attention in recent years as prudent retailers have modified certain aspects of their checkout policies and procedures.

https://www.natlawreview.com/article/new-spin-song-beverly-act-litigation-against-retailers