The Future of Kiosks by Olea
Olea Kiosks® February 2025
The Future of Guest Experience at Self-Service Kiosks – Personalization, Predictive Menus, and Seamless Interactions
Self-service kiosks are evolving—becoming intelligent, personalized, and seamlessly connected to digital ecosystems.
From AI-powered recommendations in QSRs to predictive check-ins at transportation hubs, today’s kiosks are enhancing guest experiences like never before. Imagine a kiosk that remembers your favorite order, suggests the best travel options, or streamlines healthcare check-ins with a single touch.
AI, automation, and omnichannel integration are shaping the next generation of kiosks. Want to see how self-service technology is redefining customer interactions across industries? Read the full article now!
Smarter, More Reliable Kiosk Solutions with Olea & meldCX
Managing self-service kiosks just got easier. Olea Kiosks has partnered with meldCX to integrate powerful device management software with our industry-leading kiosk designs. The result? Real-time monitoring and reduced downtime.
Want to see how this partnership is transforming self-service? Read more and meet us at HIMSS 2025!
Lessons Learned: Where You Put Your Kiosk Could Make or Break Its Success
As we continue celebrating our 50th anniversary, we reflect on the lessons that have shaped Olea Kiosks®. Each month, we’ll share insights from our journey—what we’ve learned, how we’ve grown, and what’s next.
This month, we look back at the importance of kiosk location for a national QSR chain. They installed self-service kiosks, expecting faster service and higher sales—only to see disappointing results. Why?
This article breaks down what went wrong and the crucial lessons every business should know before deploying kiosks. Read on to discover why the right location can make all the difference.
More AI-Powered Kiosk Articles
- Self-Service Being Reformulated by AI – Kiosk Industry
- AI Assist Categories – Kiosk Industry
- AI Drive Thru Menu Boards – Samsung White Castle – Soundhound
- Kiosk Wayfinder with AI CMS Widgets – Kiosk Industry
Real World AI-Powered Kiosk Examples Deployed
Retail and Food Service
Flavor District, North Carolina: This virtual food hall uses AI-powered Otter Kiosks to enhance customer experience and vendor operations. The kiosks feature:
Visual appeal with high-quality food photography to boost sales
Intuitive interface for improved customer and staff experiences
AI-driven upsell program and real-time analytics1
IDK Philly: This restaurant implemented Otter’s kiosk technology, resulting in:
Streamlined ordering process
Reduced wait times
Improved customer satisfaction
Significant reduction in errors1
Transportation
Changi Airport, Singapore: The airport has installed automated kiosks for check-ins and baggage drop-offs. These kiosks feature:
Infrared sensors for touchless interaction
Ability to provide information about flight schedules, airport layout, and wayfinding3
Healthcare
Nehru Hospital, Chandigarh, India: This hospital has implemented interactive AI-operated kiosks that:
Display a virtual doctor for diagnosis assistance
Save medical history in QR codes for easy sharing
Assist doctors and paramedics3
Public Spaces
City of Toronto: The city launched digital information kiosks called “TO360” that provide:
Interactive maps
Points of interest
Transit information
Local news updates3
These examples demonstrate how AI-powered kiosks are being used to enhance customer experiences, streamline operations, and provide valuable services across various sectors.