Hospitality and Kiosks – Revenue and Efficiency Booster

By | June 9, 2025
A self-service hospitality kiosk with a “WELCOME” screen stands in a hotel lobby, boosting efficiency. Behind it, a reception desk and staff member are visible, with the word HOSPITALITY in large letters on a yellow wall.

Kiosks: A Revenue and Efficiency Booster for the Hospitality Industry

From Hospitality Tech — sponsored content by Bite — The hospitality industry is rapidly adopting self-service technologies to improve operations and enhance the guest experience. The Hospitality Tech article highlights how kiosks are a key player in this shift, offering significant revenue generation and operational efficiency benefits.

Key Advantages for Hospitality Businesses:

  • Increased Revenue: Kiosks can increase sales by offering upselling and cross-selling opportunities. They can also help manage peak hours more effectively, ensuring faster service and potentially reducing wait times, which translates to more satisfied customers and increased revenue.
  • Improved Efficiency: By automating tasks such as ordering, check-in/check-out, and information retrieval, kiosks free up staff to focus on more complex tasks and direct guest interaction. This leads to improved productivity and reduced labor costs.
  • Enhanced Customer Experience: Self-service kiosks empower guests to take control of their experience, allowing them to order at their own pace, customize their orders, and access information quickly. This increased convenience and personalization leads to higher guest satisfaction.
  • Reduced Wait Times: Kiosks significantly reduce wait times, a major pain point for many hospitality businesses. This is particularly beneficial during peak hours or when staffing is limited.
  • Data-Driven Insights: Kiosk systems often provide valuable data on customer preferences, popular items, and peak hours. This information can be used to optimize menus, staffing levels, and marketing strategies.
  • Cost Savings: While there’s an initial investment, kiosks can lead to long-term cost savings through reduced labor costs, increased efficiency, and minimized waste.

Specific Applications in Hospitality:

  • Restaurants: Order placement, payment processing, table management
  • Hotels: Check-in/check-out, concierge services, room service ordering
  • Event Venues: Ticketing, concessions, information services

Considerations for Implementation:

  • Choosing the right kiosk: Consider factors like size, features, and integration with existing systems.
  • User-friendliness: Ensure the kiosk interface is intuitive and easy to navigate for all guests.
  • Maintenance and support: Plan for regular maintenance and technical support to minimize downtime.

Conclusion:

Self-service kiosks are a valuable asset for hospitality businesses looking to improve efficiency, increase revenue, and enhance the guest experience. By carefully considering the various factors involved in implementation, hospitality businesses can leverage this technology to gain a competitive edge and drive significant growth.

HT Essentials_ How Kiosks Boost Revenue & Efficiency _ Hospitality Technology

More Hospitality Kiosk resources

Leading Articles on Hospitality and Kiosks

Several recent articles provide in-depth analysis and practical insights on the integration of kiosks in the hospitality industry. Below is a curated summary of some of the best resources, along with their key takeaways:


1. “Self-Service Kiosks in the Hospitality Industry” – Pyramid Acceptors
This comprehensive article explores the rapid adoption of self-service kiosks across hotels, restaurants, and other hospitality businesses. Highlights include:

  • Guest Experience: Kiosks reduce wait times, empower guests with control over their interactions, and offer personalized recommendations based on previous behavior.

  • Operational Efficiency: Automation of check-in, food ordering, and payment processes reduces labor costs and improves accuracy.

  • Revenue Generation: Kiosks facilitate upselling and loyalty programs, leading to increased revenue.

  • Case Studies: Examples include McDonald’s, Marriott International, and Changi Cove, demonstrating successful kiosk deployments in both hotels and restaurants.

  • Conclusion: Kiosks are revolutionizing hospitality by enhancing convenience, personalization, and operational efficiency. Adoption expected to grow further2.


2. “The Untold Potential of Hospitality Kiosks” – TelemetryTV
This article delves into the various types of kiosks used in hospitality and strategies for successful implementation:

  • Types of Kiosks: Information kiosks, self-check-in, booking kiosks, wayfinding, digital signage, and loyalty program kiosks.

  • Benefits: Streamlined operations, reduced staff workload, improved guest satisfaction, and increased bookings.

  • Implementation Strategies: Emphasizes the importance of setting clear objectives, choosing the right kiosk type, strategic placement, integration with existing systems, and robust content/device management software5.


3. “The Benefits and Innovations of Self-Service Kiosks in Hotels” – Planet
This article focuses specifically on hotel environments:

  • 24/7 Check-In/Out: Kiosks enable guests to bypass the front desk, integrating with property management and door-lock systems for seamless experiences.

  • Revenue Opportunities: Automated upselling of room upgrades, breakfast, and spa packages, with real-world examples of increased ancillary revenue.

  • Operational Security: Secure payment integration and real-time information flow between kiosks and hotel systems1.


4. “How to Boost Efficiency and Guest Happiness with Hotel Kiosks” – HFTP
This resource discusses the practical benefits and challenges of hotel kiosks:

  • Filling Digital Gaps: Kiosks serve guests who don’t use mobile check-in, ensuring a consistent experience for all arrivals.

  • Real-Time Room Assignment: Kiosks can reassign rooms and issue key cards on the spot, enhancing flexibility and guest satisfaction.

  • Pandemic-Driven Adoption: The need for contactless solutions accelerated kiosk adoption, making them an essential part of the modern hotel tech stack8.


5. “How the Self-Service Kiosk Became Inevitable in the Hospitality Industry” – LinkedIn Pulse
This article highlights the inevitability and benefits of kiosks post-pandemic:

    • Labor Optimization: Frees reception staff for more complex guest needs.

    • Personalization: Integrates with PMS for targeted offers and loyalty programs.

    • Revenue Impact: Guests are more likely to spend on upgrades and extras via kiosks6.

Hospitality Kiosk Site articles

Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global