Tag Archives: kiosk service

Understanding Soft and Hard Services

Kiosk Service and Kiosk Installation are red-headed stepchild Kiosk service and kiosk installation and maintenance are almost always secondary considerations. You can throw in Training as well into that mix. Simple education prevents problems and problems generally start with tech onsite for $250 a pop (plus parts and labor) Editors Note — We should probably include remote monitoring… Read More »

Service Cost Kiosk – So How Much Does It Cost?

So How Much Does it Cost to Service a Kiosk Questions we are asked include just what are the usual service and maintenance costs associated with a kiosk. Determining the service cost for a kiosk involves several factors. We’ll put all the “details” aside for now. Here is real life “current” example of request. SOW SCOPE OF WORK_Final… Read More »

Kiosk Service Webinar

Self-Service Kiosk Service News Having a hard time keeping up with the service support required by your clients? Join Pitney Bowes service delivery experts, Michael Mack and Ron Turlington alongside Craig Allen Keefner as they share details on current service staffing changes and how Service Delivery Innovation can improve your client experiences. https://lnkd.in/giBB3ix2 #servicedelivery #servicesupport #globalservices #pbemp Here is the signup link Interesting angle on service automation —… Read More »

Kiosk Tips — Self-Service Contingency Planning

Kiosk Idle Timeout: What Happens When They Walk Away… Customers don’t always behave as we would expect when using our kiosks. In the context of software, this is referred to as the “happy path” where everything goes according to plan. As kiosk software developers we also must plan for what we’ll refer to as the “sad path.” This is when the… Read More »

New Sponsor – Burroughs

North America’s Largest Independent Service and Integration Provider for Payment and Transaction Technology Burroughs, Inc. is the largest independent service and integration provider for payment and transaction technologies in North America with a 134-year history of innovation and support. From the first adding machine to today’s most complex cash automation, they’ve seen and helped drive numerous evolutions in… Read More »