Part Two – Selection Framework Editors Note — This post has two main sections — Writer+AI and Writer Only— How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their own proclivities actually. Our first… Read More »
Introduction: Why Service Decisions Matter More Than Hardware Price Editors Note — This post has two main sections — Writer+AI and Writer Only — How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their… Read More »
Kiosk Installation and Deployment Checklist Organizations often assume that speeding up kiosk manufacturing will accelerate their rollout. In reality, the true constraint isn’t production—it’s site readiness. Deployments stall when construction, power, networking, integrations, and staff workflows are not fully prepared. Getting hardware earlier actually creates new problems: kiosks sit idle in storage, components get misplaced, operational teams scramble,… Read More »
Understand Kiosk Service Options The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought: 35 % of kiosk failures are… Read More »
Service Series — Small and Medium Business Options Kiosk Service Options for SMBs Upon deciding to deploy self-service kiosks, Small and Medium Businesses (SMBs) a critically important decision to make, and that is how to service the kiosk in the field post installation. While this decision might seem straightforward at first, it is a complex decision that starts… Read More »
The Process of Setting Up a Field Service Offering A practical guide for OEMs turning after-sales support into a 50%-margin growth engine. In a previous article, I’ve outlined and elaborated on the reasons why a kiosk OEM should consider launching their own field service offerings. These entail financial benefits to the OEM, Total Cost of Ownership benefits to… Read More »
Why Kiosk OEMs Should Build Field Service Offerings I continue to be surprised as to why most kiosk OEMs in the US do not offer field services to the customers who bought and installed their kiosks. As the “factory”, it is YOUR RIGHT to earn this service revenue. Why give it away? And no, an extended warranty is… Read More »
Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More »
Kiosk Tech Support Tool “Show and Tell” by Advanced Kiosks Introducing our innovative Show & Tell EZ Support to upload your video explanation of your issue directly to our technicians! Getting technical support for your kiosks when they have a problem can often be a problem in itself. Where is the serial number What number do I call… Read More »
So How Much Does it Cost to Service a Kiosk Questions we are asked include just what are the usual service and maintenance costs associated with a kiosk. Determining the service cost for a kiosk involves several factors. We’ll put all the “details” aside for now. Here is real life “current” example of request. SOW SCOPE OF WORK_Final… Read More »
Self-Service Kiosk Service News Having a hard time keeping up with the service support required by your clients? Join Pitney Bowes service delivery experts, Michael Mack and Ron Turlington alongside Craig Allen Keefner as they share details on current service staffing changes and how Service Delivery Innovation can improve your client experiences. https://lnkd.in/giBB3ix2 #servicedelivery #servicesupport #globalservices #pbemp Here is the signup link Interesting angle on service automation —… Read More »
Pitney Bowes Kiosk Services Too often kiosk service or Point-Of-Sale service, installation, training and logistics are an afterthought or just another wrap-up detail. For long running projects it is crucial. For pilots it is crucial. The kiosk association is happy to introduce Pitney Bowes as one of our Gold sponsors. They will have multiple people at the upcoming… Read More »
North America’s Largest Independent Service and Integration Provider for Payment and Transaction Technology Burroughs, Inc. is the largest independent service and integration provider for payment and transaction technologies in North America with a 134-year history of innovation and support. From the first adding machine to today’s most complex cash automation, they’ve seen and helped drive numerous evolutions in… Read More »
Kiosk Idle Timeout: What Happens When They Walk Away… Customers don’t always behave as we would expect when using our kiosks. In the context of software, this is referred to as the “happy path” where everything goes according to plan. As kiosk software developers we also must plan for what we’ll refer to as the “sad path.” This is when the… Read More »
Kiosk Service and Kiosk Installation are red-headed stepchild Update for kiosk service and kiosk warranty, November 2025 To help assist kiosk OEMs as well as Small Business and Medium Business we have put together new Service Series. Service Series How to Build a Field Service Offering for Kiosk OEMs — From Blueprint to Market Launch Service Offerings Kiosk… Read More »
