Category Archives: Maintenance

No Touch Kiosk No Touch Touchscreen

No Touch Kiosk & No Touch Touchscreen Kiosk

KioWare innovations for clean touchscreens and the User Monitored Maintenance Cycle

Ed Note: Using the kiosk as the “fulcrum” or proxy is not a new idea but it is coming of age with the current situation.  These new functions allow users to use their mobile phones as the proxy touchscreen. Statistically their mobile phone is a hotbed for bacteria but this method isolates users from contaminating the usually very clean touchscreen. People without mobile phones have cleaner fingers.  Kind of an odd situation of juxtaposable factors.

As an added feature KioWare announced their new Maintenance feature which displays “Last Cleaned” date to users to add extra level of confidence. This allows users to alert store personnel if a maintenance cycle has been missed. A new characteristic of an interactive kiosk.

Establishments will have to increase maintenance cycles and no longer will it be the redheaded stepchild so to speak.

What is KioTouch?

KioTouch is a clean innovation in the kiosk industry that will help in preventing the spread of potentially contagious and harmful microbes by giving the end-user full access to the kiosk’s interface via their personal mobile device.

Across grocery and retail stores, and quick-service restaurants it is reported that of the total bacteria in these facilities 63-percent have potentially harmful consequences to humans.

How KioTouch Works

KioTouch allows the end-user of a shared device to interface without physically touching the device itself. This is accomplished by scanning a QR code via the end-user’s personal mobile device. and navigating to a landing page that gives the user full control of the kiosk while their user session is active, just as they would have had by directly interacting with the kiosk.

What is Maintenance Management?

Maintenance Management is a KioWare feature that assists in the janitorial maintenance schedule of a self-service kiosk. This is critical in preventing bacteria spread from user-to-user.

How Maintenance Management Works

Maintenance Management works on two sets of parameters that can be defined individually for each kiosk: total time between cleanings and total number of user sessions between cleanings. If either of these thresholds are passed, then the status of the kiosk changes and staff notifications occur. After cleaning, the technician resets the time and user session counter, and the cycle starts again. The KioWare toolbar has a special icon that can be displayed with the time since the last cleaning. The time will increment every 36 seconds, so the that the kiosk user can see it is working.

What Maintenance Management Looks Like

maintenance kiosk cycle
Click for full size

The screenshot shown here depicts KioPay with Maintenance Management enabled. In the upper-left hand corner of the screen is the Maintenance Management logo with a fractional timer that indicates the last time since the kiosk device was cleaned. After tapping on this icon a maintenance employee can reset the timer after cleaning by inputting a unique code.

For more information these send us a note

More Information

Kiosk Software – The latest version of KioWare for Windows simplifies the kiosk set up process.

 

KioWare Kiosk Software Releases New Kiosk Software Solution for Chrome OS, KioWare for Chrome OS

 

Kiosk Software New Release – Android 3.17 by KioWare

Self-Service Kiosks — Reducing Risk of Virus Transmission

Excerpt from Olea Kiosks website March 2020

Since the onset of COVID-19, there have been many questions posed about how to help mitigate the spread of the virus. How much worse the situation gets depends on our ability to contain and mitigate risk as it relates to the people and places we visit.

That being said, we’re all being encouraged to limit our exposure to large venues with vast numbers of people.  Public health officials are advising we limit our person-to-person interaction to reduce the probability of contact between persons with the virus, and the spread of airborne particles to minimize transmission from one individual to another.

As we limit human to human interaction to reduce the risk of transmission, we, as an industry, can talk about the value of continuing many day-to-day tasks by moving that interaction to a more preferable human to machine interface like kiosks.

Limit Person-to-Person Interaction

Self-service kiosks, in any environment, can help to limit person-to-person interaction, in turn, reducing the risk of transmission of disease or virus between staff and patients or guests. Because most person-to-person interactions occur within close proximity, and often entails talking, the passing back and forth of credit cards or some other form of payment, and a receipt, it escalates the chances of exposure.  The preference is for patients or guests to interact with a Kiosk rather than with staff at the reception desk.

At a reception desk, the risk escalates because lines are more likely, there is interaction between the staff and guest, and viruses can linger in the air and on the desk. While the desk can be cleaned between guests, it’s challenging to wipe the surface and maintain guest flow at the same time. However, this can be easily done with a kiosk.

Kiosks, used in any situation, can limit the contact between staff and guests.  This is true for Healthcare providers with check-in kiosks, ticketing kiosks at movie cinemas or amusement parks, food ordering kiosks, transportation, parking and just about any application you can think of.

Antibacterial and antimicrobial cleaning and disinfecting for self-service kiosks
o Place anti-bacterial wipes at the kiosks for users to perform a cleaning before/after their use.
o Having hand sanitizer to use before and after kiosk use will also help to mitigate the transfer of microbes from person to person via the kiosk glass touchscreen.
o Consider having a staff person come in periodically during the day/peak times to perform some of the activities listed below to instill additional confidence in users.

 

Read full article at Olea Kiosks website

Self-Service Kiosk Cleanliness – Before and After Deployment Considerations

Editors Note: This article was originally published on https://olea.com. We also recommend reviewing our section on AntiBacterial Kiosk Cleaners.


Clean Kiosks – Considerations Before and After Deployment

September 25, 2018

Kiosk cleanliness is a significant factor in ensuring peak performance and maximum uptime.

All too often, deployers look at interactive kiosks as a sort of “set it and forget it” device, paying little attention to the units once they’ve been placed.

If the units are performing as expected, why rock the boat? A kiosk that’s doing its job can free staff up to perform more complicated tasks, speed up operations and result in increased revenue.

But failing to give a kiosk a bit of love every now and then can lead to heartbreak down the road. Left unattended, the units can get dirty, inadvertently turning off potential users and creating an impression that can transfer to other aspects of the business. If a self-order kiosk in a restaurant lobby is filthy, what does that say about the kitchen?

In addition, with every user interacting with the same touchscreen, is that device serving as a transfer point for all types of nasty bugs? Is it any wonder that major supermarkets always provide antibacterial wipes for their customers to wipe down their shopping carts?  It’s expected and it is the first impression walking into the store.

Keeping a kiosk clean isn’t just about creating a good impression. Regular attention can also go a long way to extending the life of the of the unit, keeping it doing its job for years to come.

At the drawing board

The process of keeping a kiosk clean and in good working order begins with the design of the unit itself.

Do enclosures include keyed access panels that make it easy for staff to clean the inside of the enclosure while preventing unauthorized people from tampering with the inner workings? Is the PC and other components plans in such a manner that they are easily accessible?

Have the designers taken into account where the device will be located? A kiosk located outdoors near the beach will likely require more robust filtration than one located in a doctor’s office, while a self-order kiosk in a fast-food restaurant might need filters that protect the inner workings from grease buildup as well as front-facing fluid ingression resistance (aka IP65).

If the kiosk will be located in a parking garage, the enclosure itself might need to incorporate a coating that will protect it from car exhaust in addition to the day-to-day dirt buildup.

Enclosures for outdoor kiosks will also need to include robust gaskets and seals to protect inner circuitry from the elements and be designed in a manner that prevents water from pooling anywhere on the unit.

And anywhere there is specific cooling or heating involved there is an air intake, which means there will be air filters that require regular maintenance.

Different paint treatments for enclosure color will make a difference as well.  A textured paint will show a lot less dirt than a stainless steel finish. Outdoor units will also need to include climate-proof coating to protect it from humidity and other environmental factors.
Dallas Fort-Worth Airport Customs Kiosks - Maintaining High-Traffic Kiosks

Kiosk Maintenance in the field

The real challenge in keeping a kiosk clean comes after the unit is placed into service.

Of course, the component that will need the most attention is the touchscreen. Depending on the use, the screen could interact with hundreds of users a day.

Touchscreen cleanliness can be of critical importance when deployed in health care facilities, where many of the users may be sick, or in an international airport, where users may be coming from all around the world.

A recent study conducted by Insurancequotes.com tested samples from a variety of surfaces at three different major U.S. airports and found that touchscreens harbored more than twice as many “colony-forming units” of bacteria and fungus as the toilet flush button in an airplane restroom. Although the study wasn’t large enough to draw a scientific conclusion, it did indicate that kiosk touchscreens require special attention when it comes to cleanliness.

Interactive Kiosk Cleaning and Maintenance

Still, deployers need to check and see what the manufacturer recommends when it comes to cleaning a touchscreen. Many screens have an “oleophobic” coating that is resistant to fingerprints; some cleaning chemicals can remove that coating. Fingers typically have a certain amount of body oil; just look at screen of your mobile device for proof. There are also a number of antimicrobial wipes on the market designed for cleaning touchscreens.

Before adopting any product making antimicrobial claims, deployers should seek out the Material Safety Data Sheet (MSDS) for that product. Most are available online. The Kiosk Industry website is also a good place to obtain information about cleaning products.

If a deployer does use cleaning products to clean a kiosk touchscreen, most deployers recommending spraying those chemicals on a cloth rather than spraying them on the screen itself.

For the enclosure itself, in many cases water and mild soap are sufficient for cleaning, taking care to ensure air vents are free of debris. A small handheld vacuum can be used to clean dust buildup from the inside of the enclosure (taking care not to damage circuit boards). That’s also a good time to check filters and replace them if needed.

A best practice example would be to adopt the same cleaning schedule as your customer counter.  In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again.  Every day. Also any contact points, and while you are at it, do your mobile phone too!

Contracting the work

Unfortunately, in many businesses kiosk maintenance is close to the bottom when it comes to the list of priorities.

As kiosks have become more commonplace, though, a number of companies have sprung up to provide regular maintenance. For a deployer with dozens or hundreds of kiosks, farming out maintenance may be an option.

In addition to cleaning those kiosks on a regular basis, technicians can check fans, filters and other interior components for dust buildup and check connections to ensure they stay secure.

While hiring an outside company to conduct kiosk cleaning and perform preventive maintenance obviously comes with a cost, it may be negligible compared with costs of downtime and the impact of having customers see a dirty unit.

At the end of the day, the best way to ensure a fleet of kiosks achieve maximum uptime is to work with an experienced kiosk vendor who can recommend the actions a deployer can take to keep a kiosk clean and operational. Olea Kiosks stands ready to help.