Amtrak Kiosks – Amtrak Ticket Machines to roll out across the United States

By | November 7, 2021

Amtrak Kiosks Next Generation 2021

Amtrak Ticket Kiosk

Amtrak Ticket Kiosk – click for full size image

From Global Railway Review November 2021 — Amtrak announced that it is introducing over 200 new ticketing kiosks in more than 150 stations across the United States.

In Brief

  • 200 new kiosks “to be deployed” and they look to be from Embross – scheduled thru Fall 2021
  • Key phrase — consistent with other Amtrak digital channels that allows for a minimum touch experience for the most common in-station transactions.
  • Printing tickets
  • 19″ PCAP/SAW with Intel i5
  • Touch, card swipe (?), barcode scan or headset
  • In the future, contactless payments?
  • From press release — The kiosks are fully ADA compliant with an available audio instruction for users with limited visibility and a 48-inch height to be accessible for someone in a wheelchair.
  • current Quik-Trak kiosks to be retired end of 2021
  • Incorporate Storm Interface AudioPad instead of the older generation EZ


Amtrak’s Executive Vice President, Chief Marketing and Revenue Officer, Roger Harris, said: “As we continue to modernise our trains and stations, we are concurrently providing modern amenities to our customers, and we are accomplishing that goal with the new Amtrak kiosk. Our customers can trust that they will have an easy, convenient and fast experience when using these new kiosks to book or print a ticket for their next trip.”

More Information

Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.