In the Wild – La-Z-Boy Credit Application USB Hack

By | July 13, 2023
La-Z-Boy Credit Application Kiosk Lazyboy

Last Updated on July 13, 2023 by Craig Allen Keefner

Industry Group Kiosks Digital Signage Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

We couldn’t resist stopping in our local La-Z-Boy and trying out the kiosks.

Couple of things we noted:

    • Would have been fairly easy to insert malware USB client onto the PC  and collect credit application info.  I would recommend securing that computer.
    • Looked like it had a hard ethernet so it was likely on the network. Hijacking a Windows computer on a network in order to access the entire network is the next step.
    • Fairly flimsy construction. It looks cheap but that isn’t exactly the best impression to leave on potential customer.
    • The unit was located near back of the store on the other side of browsing. I wonder if having a unit up front to preset potential buyers with an idea of what they can afford easily wouldn’t be a bad idea.

If you would like to get a free Starbucks card send us a message on who did them (software and enclosure).

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Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk