Assistive Technology

By | November 7, 2023
assistive technology swair storm

Assistive Technology for Unattended

Assistive technology refers to a wide range of tools and services that help people with disabilities live more independently and participate fully in society. Some of the most common types of assistive technology include:

  • Braille: Braille is a tactile writing system that uses raised dots to represent letters and numbers. It is used by people who are blind or have low vision.
  • Tactile navigation: Tactile navigation uses raised or textured surfaces to help people with visual impairments find their way around. It can be found on sidewalks, in buildings, and on public transportation.
  • Audio: Audio assistive technology includes devices such as audiobooks, speech synthesizers, and screen readers that convert text to speech. It is used by people who are blind, have low vision, or have learning disabilities.
  • Screen readers: Screen readers are software programs that read text aloud from computer screens. They are used by people who are blind or have low vision.
  • Multilingual: Assistive technology can be multilingual, supporting multiple languages and dialects. This is important for people who speak more than one language or who live in multilingual communities.

Assistive technology has come a long way in recent years, and there are now many innovative and affordable options available. As technology continues to develop, we can expect to see even more powerful and effective assistive technology tools in the future.

Examples of assistive technology in real-life

  • Restaurant ADA — McDonald’s self-order kiosks utilize multiple assistive technology
  • Hospitality ADA — Marriott hotel check-in kiosks
  • Transportation ADA — Southwest Airlines check-in kiosks

Highlights Assistive Technology for Kiosks and More

  • KioWare – built-in JAWS Kiosk support & Storm AudioPad for ready-made browser functionality. Also noTouch KioTouch
  • Vispero – The world’s leading assistive technology provider for people who are blind or who are partially sighted.
    • JAWS Kiosk is focused on delivering accessible kiosk solutions whether it’s through the incorporation of Freedom Scientific’s industry-leading screen reading software, JAWS®, or by utilizing TPG’s accessible design and technical implementation services.JAWS Kiosk Software –
    • TPGi — a subsidiary of Vispero, TPG Interactive (TPGi) is a world-class accessibility solutions provider with a reputation for excellence. We help clients achieve end-to-end accessibility in their digital assets (websites, software applications, mobile applications, documents, etc.), as well as assist in embedding accessibility into their processes and procedures. Whether you are new to accessibility or mature in your accessibility processes, TPGi can assist your organization.
  • Storm Interface — Storm Interface develops and manufactures responsive human interface devices for use in a wide range of public and industrial applications. The company’s award-winning products are now globally deployed, internationally recognized and widely acclaimed.
  • Tech For All Consulting — For over 15 years, TFA’s expert teams have been providing consulting services to its clients to ensure the accessibility and usability of their products, websites, mobile apps, kiosks, and services. Tech for All’s Accessibility Compliance and Universal Design Services — Web, Mobile, and Multiplatform Applications — Kiosk and Self-Service Systems — Training — Planning and Strategy
  • Dolphin Computer Access — Welcome people who are blind and partially sighted into your business by enabling them to fully engage with your self-service points through SuperNova Accessible Kiosks. SuperNova Accessible Kiosks can deliver a range of support—magnification, speech and full screen-reading—without expensive retrofits. SuperNova differentiates itself from other kiosk accessibility software through crystal clear magnification at any level, unrivaled intuitive touchscreen capabilities, 24 changeable color themes and full screen-reading with human-sounding voices. It’s also fully compatible with Storm AudioNav Keypads and the SuperNova API is customizable for your bespoke kiosk projects.
  • MimoMonitors — Haptic Touchscreens — The first of its kind, this new 10.1” touchscreen leverages the durability, reliability, and quality of the Mimo Vue display and the groundbreaking technology of TanvasTouch to allow users to feel what they see on screen. The result is a multisensory experience that brings touch to life on a new dimension.
  • dot inc. — Assistive Technology to build a Barrier-free world. Design with the user’s eye level in mind. Automatic and manual use provided for user’s ease and convenience. Braille, tactile, sign language, voice guidance, large font size Barrier-free features for all.
  • Voice Software

Potential Consequences of Inaction with Assistive Technology

  • You are missing out on serving a very large and growing consumer marketplace.
  • June 16, 2021 — A proposed class of consumers with mobility disabilities has slapped the owner-operators of 139 Wendys franchise restaurants with a suit in Wisconsin federal court, claiming they violated the Americans with Disabilities Act by denying disabled customers full and equal access to the eateries.
  • See Legal News for complete current and past litigations
  • 2023 most recent is decision for ACB against Quest Diagnostics — attorney fees + remediation ($6M?)

Assistive Technology Resources

Quick Tips for ADA and Accessibility Compliance

  • Tactile navigation is extremely critical component
  • Tactile displays and tactile tablets for Braille are now available
  • Audio — bidirectional audio is a requirement
  • Screen Reader – needs to be automatically included
  • Testing before deployment – test with multiple personas to determine exactly how accessible or inaccessible your kiosk is.


Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.