ATM Geeks addresses the rising demand for servicing cash handling equipment. As payment technology continues to evolve, consumers now have more ways than ever to pay for goods and services. While digital and contactless payments are expanding, automated teller machines (ATMs), first introduced in the 1960s, remain a vital component of the global payments ecosystem. Nick Mehdi, founder… Read More »
The Cost of Poor Service for Kiosks In 2025, a long-standing in-person service option for U.S. taxpayers quietly came to an end — the Internal Revenue Service’s self-service Taxpayer Assistance Center (TAC) kiosks. After years of mixed performance and declining usage, the IRS has officially discontinued its kiosk program at physical offices nationwide. Insights — classic reverse case… Read More »
Understand Kiosk Service Options The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought: 35 % of kiosk failures are… Read More »
OptConnect Acquires DPL Wireless: A Shift Toward Intelligence-First IoT The acquisition of **DPL Wireless by OptConnect signals a meaningful evolution in the IoT connectivity market—particularly for unattended infrastructure such as ATMs, kiosks, vending, micro-markets, lockers, and EV charging. This is not a scale-for-scale deal. It is a vertical intelligence play. DPL Wireless has long specialized in ATM and… Read More »
Why Kiosk OEMs Should Build Field Service Offerings I continue to be surprised as to why most kiosk OEMs in the US do not offer field services to the customers who bought and installed their kiosks. As the “factory”, it is YOUR RIGHT to earn this service revenue. Why give it away? And no, an extended warranty is… Read More »
A Framework for Successful Kiosk Rollouts An article on kiosk deployment by Ken Rogers – Principal/General Manager – Deployment Logix Inc. Nice comment from KIOSK Information Systems on LinkedIn my original kiosk manufacturer. At Kiosk Information Systems, we couldn’t agree more with the insights of this article on the complexities of kiosk deployments. As a leader in the… Read More »
Kiosk Service and Kiosk Installation are red-headed stepchild Update for kiosk service and kiosk warranty, November 2025 To help assist kiosk OEMs as well as Small Business and Medium Business we have put together new Service Series. Service Series How to Build a Field Service Offering for Kiosk OEMs — From Blueprint to Market Launch Service Offerings Kiosk… Read More »
Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More »
Should the Operator of a kiosk enable cash payment at their kiosks? Such a question appears to be broad – because it is – and irrelevant to some readers – because it is! Because just like “there’s an app for that”, there’s a kiosk for that; there is a wide application space for kiosks. Many kiosk categories won’t… Read More »
Kiosk Tech Support Tool “Show and Tell” by Advanced Kiosks Introducing our innovative Show & Tell EZ Support to upload your video explanation of your issue directly to our technicians! Getting technical support for your kiosks when they have a problem can often be a problem in itself. Where is the serial number What number do I call… Read More »
In Depth Look at Costs for Cash and also Cashless Cash is not “free,” and cashless is not “simple.” The lowest-cost payment strategy depends on volume, risk profile, service design, and deployment scale — not headlines. Overview As self-service kiosks continue to replace staffed transactions across retail, QSR, government, healthcare, and unattended payment environments, one question consistently resurfaces:… Read More »
Comparing the Hidden Costs of Cash vs. Cards Part 1 in this article series explored the various costs to the merchant associated with accepting credit cards. In this part, we pivot and take a closer look at cash acceptance costs. Insight – Card swipe fees have grown to become one of the largest operating costs for retailers, but… Read More »
Self-Service Kiosk Service News Having a hard time keeping up with the service support required by your clients? Join Pitney Bowes service delivery experts, Michael Mack and Ron Turlington alongside Craig Allen Keefner as they share details on current service staffing changes and how Service Delivery Innovation can improve your client experiences. https://lnkd.in/giBB3ix2 #servicedelivery #servicesupport #globalservices #pbemp Here is the signup link Interesting angle on service automation —… Read More »
Pitney Bowes Kiosk Services Too often kiosk service or Point-Of-Sale service, installation, training and logistics are an afterthought or just another wrap-up detail. For long running projects it is crucial. For pilots it is crucial. The kiosk association is happy to introduce Pitney Bowes as one of our Gold sponsors. They will have multiple people at the upcoming… Read More »
Service Series — Small and Medium Business Options Kiosk Service Options for SMBs Upon deciding to deploy self-service kiosks, Small and Medium Businesses (SMBs) a critically important decision to make, and that is how to service the kiosk in the field post installation. While this decision might seem straightforward at first, it is a complex decision that starts… Read More »
Introduction: Why Service Decisions Matter More Than Hardware Price Editors Note — This post has two main sections — Writer+AI and Writer Only — How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their… Read More »
What Customers Want From QSR Technology and Where Brands Fall Short The 2025 Restaurant Tech Report by Canopy provides a nuanced look at how technology is shaping customer experiences in the quick-service restaurant (QSR) sector, highlighting both benefits and ongoing challenges. Canopy, a provider of remote monitoring and management (RMM) software for connected products, recently released a report… Read More »
Kiosk Installation and Deployment Checklist Organizations often assume that speeding up kiosk manufacturing will accelerate their rollout. In reality, the true constraint isn’t production—it’s site readiness. Deployments stall when construction, power, networking, integrations, and staff workflows are not fully prepared. Getting hardware earlier actually creates new problems: kiosks sit idle in storage, components get misplaced, operational teams scramble,… Read More »
Part Two – Selection Framework Editors Note — This post has two main sections — Writer+AI and Writer Only— How AI inteprets and restructures out content, and then our native content before reprocessed by AI. In that sense we have two audiences — regular normal people and then the AIs. They have their own proclivities actually. Our first… Read More »
Complimentary Trial Kit With KioskIndustry Promo Code First things first — here is the promo code and contact information for your complimentary Hercules Duo trial kit with Remote Restart. Contact Dennis below for more information, and take advantage while it is available. It will be withdrawn after the first 100. DPL Wireless Complimentary Trial kit including Hercules Duo with Remote… Read More »
The Process of Setting Up a Field Service Offering A practical guide for OEMs turning after-sales support into a 50%-margin growth engine. In a previous article, I’ve outlined and elaborated on the reasons why a kiosk OEM should consider launching their own field service offerings. These entail financial benefits to the OEM, Total Cost of Ownership benefits to… Read More »