Understand Service Options The service side of self-service is always separate from the self-service kiosk design and manufacture (and the software). The purpose of this information is to reduce downtime and lowering TCO. It might be redundant but the biggest obstacle to success is always lack of investment. Food for thought: 35 % of kiosk failures are caused… Read More »
Kiosk Service Support Considerations As kiosks slowly became mission-critical, many users didn’t factor in the operational changes. Cover photo note: The out-of-order kiosks are by NCR. Not commonly known yet but NCR has departed airline kiosk business and those kiosks are all EOL/EOS. They are in process of being replaced by Embross (which bought business from IBM way… Read More »
Kiosk Service and Kiosk Installation are red-headed stepchild Update for kiosk service and kiosk warranty, November 2025 To help assist kiosk OEMs as well as Small Business and Medium Business we have put together new Service Series. Service Series How to Build a Field Service Offering for Kiosk OEMs — From Blueprint to Market Launch Service Offerings Kiosk… Read More »
Pitney Bowes Kiosk Services Too often kiosk service or Point-Of-Sale service, installation, training and logistics are an afterthought or just another wrap-up detail. For long running projects it is crucial. For pilots it is crucial. The kiosk association is happy to introduce Pitney Bowes as one of our Gold sponsors. They will have multiple people at the upcoming… Read More »
Self-Service Kiosk Service News Having a hard time keeping up with the service support required by your clients? Join Pitney Bowes service delivery experts, Michael Mack and Ron Turlington alongside Craig Allen Keefner as they share details on current service staffing changes and how Service Delivery Innovation can improve your client experiences. https://lnkd.in/giBB3ix2 #servicedelivery #servicesupport #globalservices #pbemp Here is the signup link Interesting angle on service automation —… Read More »
Kiosk Tech Support Tool “Show and Tell” by Advanced Kiosks Introducing our innovative Show & Tell EZ Support to upload your video explanation of your issue directly to our technicians! Getting technical support for your kiosks when they have a problem can often be a problem in itself. Where is the serial number What number do I call… Read More »