My HealtheVet Kiosk – 2024 Update

By | May 18, 2024

My HealtheVet Kiosk 2024

“My HealtheVet is a shining example of how Veterans can play a more active role in their health care journey.” VA Secretary Robert Wilkie said about the accomplishment. “VA is committed to providing the necessary technologies to ensure that Veterans receive care when and where they need it.”

My HealtheVet Kiosks

DynaTouch’s MHV Express™ Kiosks helped the VA achieve this major milestone by providing patients with secure access to the website over 4.5 million times, just in the last two years! The first MHV Express kiosks were acquired by the VA in 2010 to increase awareness of and enrollment in the portal at the point-of-care, and to encourage patients to opt in to Secure Messaging. The kiosks feature a user-friendly interface with rich graphics that entice Veterans to engage, and large button selections that make it fast and easy for them to do so.

MyHealtheVet kiosk

MyHealtheVet kiosk

The very first MHV Express kiosks installed were the standard upright model that DynaTouch uses for most of its TIPS eGov Kiosk™ solutions. TIPS eGov Kiosks are configured with a privacy filter, printer, rugged keyboard and trackball. After receiving a great deal of feedback from the Veterans using the systems in the early days, DynaTouch designed a sit-down kiosk configured with a standard keyboard and mouse, so Veterans could be as comfortable as possible navigating and interacting with the portal. The sit-down model soon became the VA’s most popular form factor. However, several VA facilities still prefer the upright kiosk. And some prefer a countertop kiosk due to limited floor space, or tablet kiosks for portability. All DynaTouch kiosks are powered by TIPS Kiosk Management Software, which is on the VA’s approved list of software due to its robust security features and ADA/HIPAA compliance.

Find Out More:
Read more about the accomplishments of the MHV Express Kiosk program in their press release.
Learn more about DynaTouch’s work with the VA.

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TIPS MHV Express™

An interactive solution for boosting awareness and use of My HealtheVet. TIPS MHV Express is a fully-integrated system with a customized interface that makes it fast and easy for Vets to take advantage of the many patient services offered by My HealtheVet. It can also help new members get started with registration, upgrading or opting in – even for Vets with little to no Internet experience!

TIPS MHV Express will help you:

  • Increase enrollment in My HealtheVet
  • Increase “opt ins” for secure messaging
  • Increase awareness of new My HealtheVet features and services
  • Increase Veterans access to appointments, medical history, prescription refills and healthy living information
  • Support VA’s national goals for MHV usage and opting in
  • Improve Veterans satisfaction and patient experience with it’s ease of use

– Already proven successful in a large number of VA facilities nationwide.
– Fully compliant with HIPAA, ADA, Section 508 and JCAHO requirements.
– SDVOSB and SBE/WBE procurement supports the VA’s SB contracting goals

my healthevet kiosk

my healthevet kiosk

Author: Staff Writer

Craig Keefner is the editor for Kiosk Industry (Self Service Kiosk Machine). Opinions and point of view here on kioskindustry is not necessarily the stance of the Kiosk Association or -- With over 40 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.