VA mulls redo of VetLink kiosks — FCW

By | March 18, 2026

Last Updated on March 18, 2026 by Craig Allen Keefner

An RFI indicates a desire for the kiosks to be supported in the cloud and use HTML5 responsive design for mobile presentation.

Source: fcw.com

In the past, Vecna has received sole source contracts to upgrade and maintain its proprietary system. It appears from the RFI that the VA may be going in another direction with regard to the openness of the VetLink platform. Per the contracting documents: “The interoperability of the CH initiative’s suite of programs is a high priority for VHA.” The RFI indicates a desire for the kiosks to be supported in the cloud, use HTML5 responsive design for mobile presentation, and have an interface consistent with other Connected Health services.


The VA awarded Vecna Technologies a contract to develop VetLink in 2010 and deploy the system to VA Medical Centers and Community-Based Outpatient Clinics. By the end of 2014, about 4,500 freestanding kiosks, 540 desktops and 331 wall-mounted systems will have been deployed.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk