NCR Announces Aloha Kiosk
NCR goes all in as reseller for Samsung and GRUBBRR in its Aloha POS business. In 2023 Samsung announced their new Windows-based kiosk and you could see it coming then. Enterprise IT people are not big fans of Linux derivative Tizen (Active Directory/etc). And last year 50% of the NCR booth at NRA was GRUBBRR. Still, change does not come easy with a large mega like Samsung or NCR. We’ll see how the omission of accessible options for their kiosks plays out in the legal liability space. BusinessWire announcement and post on Sixteen Nine
Excerpts: “Digital technologies like the interactive Aloha Kiosk by NCR Voyix provide a better experience for the customer and less stress on the staff,” said Benny Tadele, EVP & president of NCR Voyix, Restaurants. “The Aloha Kiosk is integrated with the NCR Voyix Commerce Platform, enabling a seamless flow of data and the ability to unlock unique omnichannel ordering experiences for our customers.”
From the announcement:
Two-thirds of Americans surveyed said they would prefer to use a self-service kiosk rather than a human-run checkout. This is positive news for restaurant operators, considering the U.S. Department of Labor predicts an average of 2.6 million job openings within food service operations from 2022 to 2032. In addition, fast food restaurants in California with at least 60 locations nationwide must pay employees a minimum of $20 an hour, and other states are considering similar wage requirements.
kiosk market research
“With escalating costs, a shrinking labor force and the desire to provide multiple options for guest ordering and engagement, solutions like the Aloha Kiosk by NCR Voyix make perfect sense for the restaurant industry as they increase efficiencies and empower brands to do more with less,” says Tadele.
Worth remembering the not-so-seamless data flow from Aloha when it was hacked. Aloha Outage – NCR Ransomware Attack and also NCR Aloha Update – Legacy of Mike Hayford
NCR has been struggling for the last few years. That’s one reason they split out the ATMs and renamed the Retail financial side. They also let a lot of people go to cut costs. Self-checkout at customers like Walmart have been “in flux” and the historically strong NCR service division is looking over its shoulders these days. We ran the numbers on SCO recently.
The last couple of years have seen NCR and Diebold modify their stance opting to no longer develop specific hardware solutions (SelfServe and Beetle e.g.) and adopt the reseller with service model. Much of that change can be traced to most POS systems being cloud-based. Estimates in 2024 are close to 80%. Service and software have always been the recurring revenue gift that keeps on giving. The initial hardware is relatively insignificant in cost.
To an extent they both engender images of the Titanic and the eventual ultimate end to a voyage….
Some market data
NCR Stock Performance
Aloha POS has market share of 2.57% in pos-systems market. Generally 80% of the customers are US-based. Aloha POS competes with 208 competitor tools in the pos-systems category. The top alternatives for Aloha POS pos-systems tool are Square with 28.80%, Toast with 25.98%, Lightspeed with 8.40% market share.
Notes
- The Aloha POS system’s starter plan begins at $0 per month with a payment processing fee of 2.99% + $0.15 per transaction. The premium plan starts at $175 per month with a lower processing fee.
- Comparison – Chick-Fil-A uses PAR, McDonalds NewPOS NP6, KFC Toshiba
- 2018 NCR Hardware RoadMap – last of the SelfServe – nice to see the uNav (aka AudioPad)
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TOP COMPANIES/MANUFACTURERS Dominating the Global Restaurant POS Systems Market are listed below:
- ALOHA POS/NCR
- @Shift4 Payments
- Heartland Payment Systems
- @Oracle Hospitality
- @PAR (Brink POS and PixelPoint)
- @Toast POS
- @ShopKeep
- The Clover Network, Inc.
- Focus POS
- TouchBistro
- AccuPOS
- Revel Systems
- Yanolja Cloud Solution, (formerly eZee)
- Silverware POS
- BIM POS
- @FoodZaps Technology
- SoftTouch
- Squirrel
- Square
Nice cost data table from recent Shift4 acquisition of Revel Systems
shift4 statement