QSR McDonalds Kiosk News Watch

QSR McDonalds Kiosk News

McDonalds ordering circa 2005 test. Click to see full size image
McDonalds ordering circa 2005 pilot. Click to see full size image

McDonalds is a platform and company which influences and drives the self-service QSR market. In the U.S. they have done many pilots over the years. In Europe they have moved ahead with self-service.

Maybe defining McDonalds as the new fast food (closer to fast casual) makes the most sense.

See the video of McDonald’s self-order kiosk and their “Just For You”  program.  It’s important to clearly state why self-order has gone into Fast Casual and why it is now being considered for Fast Food.

Adam of Lilitab puts it very good when he says, ““Self Service removes the need for many (but not all) cashiers allowing the business to focus more closely on their core strategic objectives; those objectives differ for Fast Food (lowest cost) vs. Fast Casual (better quality, better guest experience).”

McDonalds Self-Service News Feed

  • Drive Thru Kiosk Solutions – Real World 2018/04/11 Drive Thru Kiosk Solutions From Steve Evans and Nextep Hello all! It’s been pretty busy but I wanted to stop for a moment and congratulate the following 5 locations for their implementations of our World’s Fastest Drive Thru™ Solution: • Bennett Holdings Group – #10199 Johnstown, PA • Kristen Chandler – #68779 Midland, TX • Russell Rogers – #50511 Bentonville, AR • ...
  • Hospitality Kiosks – What the Kiosk Can Do for Hotels and Restaurants 2018/03/16 What The $1B Kiosk Industry Can Do For Hotels And Restaurants News followup from Pymnts.com https://www.pymnts.com/news/retail/2018/self-order-digital-kiosk-customer-experience/  Excerpt: Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take on it is that we’re all different,” Bite CPO Steven Truong has said. “Our recognition and learning algorithm ...
  • McDonald’s tech updates have some workers jumping ship 2018/03/14 For Dudley Dickerson, the mobile-app orders were the last straw.McDonald’s has been updating with new technology, delivery, a revamped menu and curbside pickup. But the “Experience of the Future” has employees handling more tasks — in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the ...
  • McDonald’s: More touch screens and table service just the beginning of change – Nov. 17, 2016 2018/03/13 McDonald’sCEO Steve Easterbrook says the fast food giant is rolling out self-order kiosks, mobile pay options, an updated interior design, even table service. Source: money.cnn.com
  • Habit to Test Breakfast, Develop App, Kiosks | Orange County Business Journal 2018/03/02 Habit Restaurants Inc. (Nasdaq: HABT) in Irvine will test breakfast menu items and develop a digital mobile app and a kiosk ordering system. Source: www.ocbj.com Other restaurant groups—including Irvine-based Yogurtland—have looked at the meal segment as well, as a way to get more customers through the door while morning-intensive chains such as Starbucks Corp. made a mirror-image ...
  • Self-Service Kiosk Association Board of Directors 2018 2018/02/20 Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association  EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and ...
  • Chehalis McDonald’s Gets $1.8 Million in Upgrades, Including Self-Service Kiosks 2018/01/29 After 43 years, the McDonald’s on Northeast Kresky Avenue in Chehalis has received a facelift and a load of upgrades. Following two months of construction, McDonald’s now includes multiple new Source: www.chronline.com Lots of pictures of the inside. “The restaurant now has self-service kiosks, tableside service and sleek, modern decor,” said Lindsay Rainey, a spokeswoman for the company. ...
  • New Dunkin’ store features drive-thru for mobile orders, self-order kiosks 2018/01/22 The new concept store in Quincy, Mass., includes a drive-thru just for mobile orders, in-store ordering kiosks and new employee uniforms. Source: www.usatoday.com Dunkin’ Donuts has opened a new concept store designed for customers on the go, featuring what the company says is the first drive-thru exclusively for mobile orders.   Among the concept store’s other features are kiosks where ...
  • China growth strategy could drive success for McDonald’s in US 2018/01/16 Fast-food chain among businesses that have benefited from growth of mobile internet payments and e-commerce in China Source: www.scmp.com Last year, deliveries accounted for a quarter of the sales in tier one cities such as Beijing and Shanghai. Overall in China, sales from delivery grew by 81 per cent last year, said Zhang, adding that these growth ...
  • NRF – In the Wild McDonalds Kiosk 2018/01/15 NRF – In the Wild McDonalds Kiosk Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me. Editor
  • How one high-tech McDonald’s is evolving an icon 2018/01/15 Episode 36 of Retail Gets Real: McDonald’s franchise owner Carlos Mateos Jr. on careers at McDonald’s. Source: nrf.com Soon after renovating his father’s first restaurant, Mateos implemented technology like a mobile app and self-service kiosks, along with more service and product offerings like a bakery and table service. With automation prompting new aspects of the business, there ...
  • Taco Bell Kiosk 2017/12/18 First digital dine-in kiosk from Taco Bell. Source: www.behance.net To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2014.  Last week TB pushed out a bit of news that it actually may be actually going to do it.  I wonder if the original engineers are ...
  • Fall River McDonald’s among first to get kiosk service 2017/10/02 FALL RIVER — Fast food robots have arrived.Self service ordering kiosks are in place and in use at the President Avenue McDonald’s.They are the first in the area, but they won’t be the last.Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the ...
  • McDonald’s Franchisee Offers Employees Daily Access to Earned Wages via Mobile App 2017/08/03 Instant wages access reduced absenteeism and theft while improving employee morale. Source: hospitalitytechnology.edgl.com Nice article on providing quick access to wages for employees instead of the typical once a week, every two week paycheck.
  • McDonalds Kiosk- Fact checking website disputes claim that Wendy’s replaced workers with kiosks 2017/07/28 Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false. Source: www.kioskmarketplace.com Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false. The claim was posted on the Facebook page of Turning Point USA, a ...

 

November 2016

US news — McDonalds sanctions a new self-service solution along with digital signs after testing. The new solution package is being offered to franchisees to purchase with small subsidy from McDonalds to assist.

Current kiosk industry participants seem to include Coates and Zivelo.  Printers are Epson (after some  troublesome other brand?)

DOL rules are being delayed in states like California. That is combination of overtime and minimum pay.

Europe News — Back in March McD announced 8000 or so restaurants would be equipped. Estimates are less than 1500.

 


 

Older Archived News

Kiosk and Self-service – McDonalds Kiosks – Kiosk Industry

www.gokis.net/self-service/archives/000712.html

 Jun 21, 2004 – CHICAGO (Reuters) – McDonald’s has eliminated the middle man standing between the fast food lover and his burger, with an advanced test of …

Kiosk and Self-service – McDonalds & Music – Kiosk Industry

www.gokis.net/self-service/archives/000777.html

Aug 16, 2004 – McDonalds & Music. McDonald’s fast-food chain said global sales climbed 6.4 percent last month, a 15th straight monthly increase, spurred by …

Kiosk and Self-service – McDonalds Cashless – Kiosk Industry

www.gokis.net/self-service/archives/000789.html

Aug 31, 2004 – McDonald’s to use cashless RFID payment system. Globe and Mail Update. TORONTO, Aug. 18 McDonald’s restaurants has announced an …

Kiosk and Self-service – Wincor Nixdorf & McDonalds order entry …

www.gokis.net/self-service/archives/001944.html.old

Jan 29, 2010 – Wincor official says at their yearly show that McDonaldsEurope is planning on rolling out 2000 order entry terminal kiosks across Europe.

Kiosk and Self-service – Music and McDonalds – Kiosk Industry

www.gokis.net/self-service/archives/000681.html

Jun 2, 2004 – Music and McDonalds. Sony and McDonald’s link up for music download deal. Staff, Brand Republic 08:00 02-06-2004. NEW YORK – Sony …

Kiosk and Self-service – KIS and McDonalds – Kiosk Industry

www.gokis.net/self-service/archives/000079.html

Sep 2, 2003 – KIS and McDonalds. KIS delivering POS kiosks forMcDonalds. McDonald’s takes a closer step to self-serve. Updated: 7/25/2003 9:58 AM

Kiosk and Self-service – McDonald’s to shake up food ordering system

www.gokis.net/self-service/archives/002264.html

May 16, 2011 – McDonald’s to shake up food ordering system.McDonald’s is to change the way customers order its meals in Europe, partly replacing cashiers …

Kiosk and Self-service – More McDonalds Tests – Kiosk Industry

www.gokis.net/self-service/archives/000235.html

Oct 23, 2003 – McDonald’s is testing kiosks that allow customers to place orders by touching food and drink icons on a computer screen instead of telling a …

Kiosk and Self-service – U.S. McDonald’s guests no longer able to …

www.gokis.net/self-service/archives/001152.html

Dec 20, 2005 – U.S. McDonald’s guests no longer able to burn music on in-store kiosks. OAK BROOK, Ill. (Dec. 8) – McDonald’s Corp. has halted a test of …

Kiosk and Self-service – McDonalds Blaze Net in Chicago with Music …

www.gokis.net/self-service/archives/001024.html

May 26, 2005 – A chicago writer makes the trip to the local testMcDonalds and writes up the latest kiosk techonology test byMcDonalds. This is the US test with …

Kiosk Manufacturers