McDonalds Kiosk News Watch

McDonalds Kiosk News

McDonalds kiosk ordering circa 2005 test.
McDonalds ordering circa 2005 pilot. Click to see full size image

McDonalds is a platform and company which influences and drives the self-service QSR market. In the U.S. they have done many pilots over the years. In Europe they have moved ahead with self-service.

Maybe defining McDonalds as the new fast food (closer to fast casual) makes the most sense.

See the video of McDonald’s self-order kiosk and their “Just For You”  program.  It’s important to clearly state why self-order has gone into Fast Casual and why it is now being considered for Fast Food.

McDonalds Kiosk News Feed

  • Taco Bell Self-Order Kiosks Get Inspiration From The Airlines 2018/08/06 Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source From Business Insider Aug 3, 2018 Taco Bell is installing kiosks in all of its restaurants.  Hollis JohnsonTaco Bell is set to install self-ordering kiosks at all locations across the United ...
  • ZIVELO Wins Two Awards at ICX Summit 2018/06/14 ZIVELO Wins 2 Awards at ICX Summit for Achievement in Interactive Customer Experiences. The #1 QSR mobile kiosk company receives two awards Dallas, TX – June 13, 2018 – ZIVELO, the leader in interactive self-service kiosk and digital signage solutions in the QSR arena, has been appointed to receive two prestigious awards at the ICX Summit in ...
  • Drive Thru Kiosk Solutions – Real World 2018/06/10 Drive Thru Kiosk Solutions From Steve Evans and Nextep Hello all! It’s been pretty busy but I wanted to stop for a moment and congratulate the following 5 locations for their implementations of our World’s Fastest Drive Thru™ Solution: • Bennett Holdings Group – #10199 Johnstown, PA • Kristen Chandler – #68779 Midland, TX • Russell Rogers – #50511 Bentonville, AR • ...
  • Feature – EMV Self-Service Update for Self-Order Kiosks 2018 2018/06/10 EMV Update for Self-Order Kiosks EMV deadlines have arrived, but many choose to skip the upgrade. EMV is still split into two big camps. One that is compliant and the other which will  be, but not yet.   Our prime supporting sponsor for this update is KioWare. Thanks! By Richard Slawsky contributorRichard Slawsky is an Educator and freelance writer, ...
  • Wendy’s CEO Talks About Kiosks, Drive-Thrus & Future of Fast Food – The Street 2018/06/10 Wendy’s CEO Talks About Future of Fast Food – Kiosks and Drive-Thrus – The Street TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered.Some points covered and made by Penegor:How many installed?  200 in ...
  • Self-Order Solutions Take Center Stage at Restaurant Show 2018/06/08 Self-Order Solutions Take Center Stage at Restaurant Show Kiosks are quickly becoming an integral part of the QSR and fast-casual space. Here are some factors to consider when planning for a self-order solution by Olea Kiosks, Inc.Craig is longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the ...
  • McDonald’s CEO: We are evolving the business in a meaningful way 2018/06/08 McDonald’s CEO: We are evolving the business in a meaningful way9:00 AM ET Mon, 4 June 2018 In a wide-ranging interview, Steve Easterbrook, McDonald’s CEO talks about the company’s new headquarters, adapting new technology, including new ways to order food, adding an international menu, and why tariffs are unlikely to impact the company’s bottom..McDonald’s CEO: We ...
  • Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual 2018/05/31 Benefits of Utilizing  Self-Service Kiosks in Quick  Service & Fast Casual May 2018  |  www.frankmayer.com The following is excerpt from the latest whitepaper by Frank Mayer and Associates, Inc. covering Self-Service Kiosks in Quick Service and Fast Casual.  See the complete whitepaper on the Frank Mayer website. ContentsForward Enhanced Customer Service Improved Productivity Increased Profits Conclusion ResourcesForward Recent industry news pertaining to quick service restaurants (QSRs) and ...
  • McDonalds Kiosk Effect dominates NRA Show 2018/05/31The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants. Source: www.fastcasual.com Good review of self-order kiosks at NRA 2018.   Excerpt:   What a difference a year makes! ...
  • QSR Ordering Kiosks And Out-Of-Stock Shoes 2018/05/10 From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not ...
  • The rise of the machine: Stores and restaurants turn to self-service kiosks – 2018/05/04 Self-service kiosks at McDonalds restaurants are part of a national trend toward automation at stores and restaurants driven by tech-savvy consumers and the ri… Source: buffalonews.com Nice article. The rise of the machine: Stores and restaurants turn to self-service kiosks
  • McDonalds Kiosk – Great Falls Montana Video 2018/04/24 McDonalds Kiosk – Great Falls Montana Video   Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu.  Instead of 3 places to order, there are now 8 in the newly designed restaurant. In an effort to offer a better ...
  • Hospitality Kiosks – What the Kiosk Can Do for Hotels and Restaurants 2018/03/16What The $1B Kiosk Industry Can Do For Hotels And Restaurants News followup from Pymnts.com https://www.pymnts.com/news/retail/2018/self-order-digital-kiosk-customer-experience/ Excerpt:Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take on it is that we’re all different,” Bite CPO Steven Truong has said. “Our recognition and learning algorithm ...
  • McDonald’s tech updates have some workers jumping ship 2018/03/14 For Dudley Dickerson, the mobile-app orders were the last straw.McDonald’s has been updating with new technology, delivery, a revamped menu and curbside pickup. But the “Experience of the Future” has employees handling more tasks — in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the ...
  • McDonald’s: More touch screens and table service just the beginning of change – Nov. 17, 2016 2018/03/13 McDonald’sCEO Steve Easterbrook says the fast food giant is rolling out self-order kiosks, mobile pay options, an updated interior design, even table service. Source: money.cnn.com
  • Habit to Test Breakfast, Develop App, Kiosks | Orange County Business Journal 2018/03/02 Habit Restaurants Inc. (Nasdaq: HABT) in Irvine will test breakfast menu items and develop a digital mobile app and a kiosk ordering system. Source: www.ocbj.com Other restaurant groups—including Irvine-based Yogurtland—have looked at the meal segment as well, as a way to get more customers through the door while morning-intensive chains such as Starbucks Corp. made a mirror-image ...
  • Self-Service Kiosk Association Board of Directors 2018 2018/02/20 Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association  EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and ...
  • Chehalis McDonald’s Gets $1.8 Million in Upgrades, Including Self-Service Kiosks 2018/01/29 After 43 years, the McDonald’s on Northeast Kresky Avenue in Chehalis has received a facelift and a load of upgrades. Following two months of construction, McDonald’s now includes multiple new Source: www.chronline.com Lots of pictures of the inside. “The restaurant now has self-service kiosks, tableside service and sleek, modern decor,” said Lindsay Rainey, a spokeswoman for the company. ...
  • New Dunkin’ store features drive-thru for mobile orders, self-order kiosks 2018/01/22 The new concept store in Quincy, Mass., includes a drive-thru just for mobile orders, in-store ordering kiosks and new employee uniforms. Source: www.usatoday.com Dunkin’ Donuts has opened a new concept store designed for customers on the go, featuring what the company says is the first drive-thru exclusively for mobile orders.   Among the concept store’s other features are kiosks where ...
  • China growth strategy could drive success for McDonald’s in US 2018/01/16 Fast-food chain among businesses that have benefited from growth of mobile internet payments and e-commerce in China Source: www.scmp.com Last year, deliveries accounted for a quarter of the sales in tier one cities such as Beijing and Shanghai. Overall in China, sales from delivery grew by 81 per cent last year, said Zhang, adding that these growth ...
  • NRF – In the Wild McDonalds Kiosk 2018/01/15 NRF – In the Wild McDonalds Kiosk Before heading out to Newark for NRF show, Frieder Hansen of Pyramid Computer stops to order some food at McDonalds. That looks like a Polytouch unit to me. Editor
  • How one high-tech McDonald’s is evolving an icon 2018/01/15 Episode 36 of Retail Gets Real: McDonald’s franchise owner Carlos Mateos Jr. on careers at McDonald’s. Source: nrf.com Soon after renovating his father’s first restaurant, Mateos implemented technology like a mobile app and self-service kiosks, along with more service and product offerings like a bakery and table service. With automation prompting new aspects of the business, there ...
  • Taco Bell Kiosk 2017/12/18 First digital dine-in kiosk from Taco Bell. Source: www.behance.net To illustrate the long cycle of development to deployment, consider this “post examination” of Taco Bell self-order kiosk UX from January 2014.  Last week TB pushed out a bit of news that it actually may be actually going to do it.  I wonder if the original engineers are ...
  • Fall River McDonald’s among first to get kiosk service 2017/10/02 FALL RIVER — Fast food robots have arrived.Self service ordering kiosks are in place and in use at the President Avenue McDonald’s.They are the first in the area, but they won’t be the last.Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the ...
  • McDonald’s Franchisee Offers Employees Daily Access to Earned Wages via Mobile App 2017/08/03 Instant wages access reduced absenteeism and theft while improving employee morale. Source: hospitalitytechnology.edgl.com Nice article on providing quick access to wages for employees instead of the typical once a week, every two week paycheck.

 

November 2016

US news — McDonalds sanctions a new self-service solution along with digital signs after testing. The new solution package is being offered to franchisees to purchase with small subsidy from McDonalds to assist.

Current kiosk industry participants seem to include Coates and Zivelo.  Printers are Epson (after some  troublesome other brand?)

DOL rules are being delayed in states like California. That is combination of overtime and minimum pay.

Europe News — Back in March McD announced 8000 or so restaurants would be equipped. Estimates are less than 1500.

 


 

Older Archived News

 Jun 21, 2004 – CHICAGO (Reuters) – McDonald’s has eliminated the middle man standing between the fast food lover and his burger, with an advanced test of …

Aug 16, 2004 – McDonalds & Music. McDonald’s fast-food chain said global sales climbed 6.4 percent last month, a 15th straight monthly increase, spurred by …

Aug 31, 2004 – McDonald’s to use cashless RFID payment system. Globe and Mail Update. TORONTO, Aug. 18 McDonald’s restaurants has announced an …

Jan 29, 2010 – Wincor official says at their yearly show that McDonaldsEurope is planning on rolling out 2000 order entry terminal kiosks across Europe.

Sep 2, 2003 – KIS and McDonalds. KIS delivering POS kiosks forMcDonalds. McDonald’s takes a closer step to self-serve. Updated: 7/25/2003 9:58 AM

May 16, 2011 – McDonald’s to shake up food ordering system.McDonald’s is to change the way customers order its meals in Europe, partly replacing cashiers …

Oct 23, 2003 – McDonald’s is testing kiosks that allow customers to place orders by touching food and drink icons on a computer screen instead of telling a …
May 26, 2005 – A chicago writer makes the trip to the local testMcDonalds and writes up the latest kiosk techonology test byMcDonalds. This is the US test with …

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