QSR McDonalds Kiosk News Watch

QSR McDonalds Kiosk News

McDonalds kiosk ordering circa 2005 test.
McDonalds kiosk ordering circa 2005 pilot. Click to see full size image

McDonalds kiosk is the platform and company which influences and drives the self-service self-order QSR market. In the U.S. they have done many pilots over the years. In Europe they have moved ahead with self-service. Now its big here in States. Recent flagship installation at Times Square for reference (CNBC) which features Pyramid.

McDonalds has history of trialling kiosks in Chicago but finally went full bore with Europe. Pyramid and others manufactured those.

In the US most of the McDonalds kiosks are made by Zivelo though recently there was a new deployment in New York’s Times Square.

Shows the Mcdonalds Times Square kiosks
Congrats McDonalds: Today Grand Opening NYC Times Square wonderful McDonalds restaurant and 18 polytouch 32“ kiosks are ready to take orders. In close neighborhood, at AMC Theatre Times Square there are 16 polytouch 24“ units, selling cinema tickets since 2 years. Design, performance and reliability makes the difference.

McDonalds News Bits

  • 10/23/2019 – McDonalds Earnings Down, Traffic Down -McDonald’s President and CEO Steve Easterbrook said 9,500 U.S. drivethrus now have Dynamic Yield, as well as most drivethrus in Australia. He said average check size grows when customers use it. McDonald’s digital in-store kiosks also increase check size.Still, analysts on a conference call noted that McDonald’s U.S. restaurant traffic was down in the third quarter, an issue that has plagued the company for more than a year. They noted that some competitors, like Chipotle Mexican Grill, are seeing traffic growth without big tech investments.McDonald’s insists it’s on the right track.

McDonalds News Feed

  • Kiosk Company – Evoke Creative 2019/11/01 New Sponsor Evoke Creative Kiosks We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds. WHO WE ARE Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing ...
  • Alexa Self-Order Voice Command Voice Response QSR w/ Customer & Employee. Beacon tech 2019/08/09 Using Alexa Self-Order in QSR Nice demo of Alexa self-order integration by Pyramid Technologies.  Includes employee voice command and response sequences with Alexa combined with beacon technology for locating the customer. More Pyramid Kiosk links PYRAMID COMPUTER KIOSK INGENICO AND PYRAMID ANNOUNCEMENT PYRAMID NRF 2019  
  • Self-Order Kiosks – Forbes Article Having A Moment 2019/07/31 From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019 Self-Order Kiosks McDonalds in Forbes Excerpt: In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?” The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we ...
  • Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’ 2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, ...
  • Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check ...
  • McDonald’s & Sonic Optimizing with Self Order AI Technology 2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience ...
  • Tapit demonstrates unique self order kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self order kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self order kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its ...
  • Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile ...
  • Elliot Maras Tours NRA & QSR POS Providers 2019/05/29 Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were ...
  • ZIVELO and Dell Technologies Partner on self-service kiosks 2019/05/22 ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION  ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their ...
  • Appetize POS Boosts Consumer Spend, Driving Demand for Self-Serve Kiosk 2019/05/13 Press release from BusinessWire May 09, 2019 Self-Service Kiosks Drive Up to 40% Lift on Orders; Company Brings on New Customers AT&T Center, LSU, Museums PLAYA VISTA, Calif.–(BUSINESS WIRE)–Appetize, the modern Point of Sale (POS) and enterprise management platform, today announced strong results from its self-service kiosk technology seeing up to 40% increase in order size across ...
  • McDonalds Mobile Hack – Canadien Uses McDonalds Mobile App To Run Up Bills 2019/04/28 The Canadian McDonald’s app, called My McD’s, is just the latest target for cyber criminals. Last year, they were busy stealing Aeroplan and PC Optimum rewards points from some members’ online accounts. Many of the fraudsters involved in PC Optimum cases also carried out their crimes in Quebec. Cybersecurity expert Ritesh Kotak said that in the ...
  • McDonalds Kiosk Free Burger Hack from Australia 2019/04/10 Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine. In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each ...
  • Drive Thru Ordering – McDonalds Goes For Dynamic Menus in Drive-Thru 2019/03/26 Published March 25th Yahoo News Excerpt The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s ...
  • From UK and McDonalds — Dirty Touchscreens UK McDonalds – Verdict — Not So Dirty 2018/11/28 Editors Note: We originally reported this on November 28 and continued to monitor this story from the UK to see how it developed. It originated on the tabloid website — https://metro.co.uk/ which generally publishes things that only some people on Facebook are looking to believe. The article below came out on a tabloid and it certainly bears ...
  • Bluestar and Zivelo Announce Distribution Partnership 2018/10/03 Bluestar and Zivelo Partnership News FOR IMMEDIATE USE Scottsdale, AZ (October 2, 2018) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to McDonald’s across North America) is proud to announce the completion of a Distribution Partnership with BlueStar to streamline the company’s ability to meet increasing demand. Founded in 1929 with a network of over 12,000 ...
  • Restaurant News – Global Payments Acquires SICOM 2018/09/28 Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight Time ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as ...
  • Self-Order – Approach Video Showing How Unique Needs Met 2018/09/14 Approach Video Showing How Unique Needs Met by Self-Service Kiosks GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities. With multiple industries embracing the digital experience ...
  • Automation Comes To McDonald’s – NPR 2018/09/13 Automation Comes To McDonald’s – NPR from Morning Edition September 12, 20185:11 AM ET Heard on Morning Edition ALLY SCHWEITZER   FROM We hear a lot about robots eventually taking over jobs in manufacturing, but automation has already hit the service industry. The cashier who takes your order at McDonald’s could soon be replaced. DAVID GREENE, HOST: So there are more than 3 million cashiers ...
  • HMSHost rolls out kiosk ordering with QikServe kiosk 2018/09/13 HMSHost kiosk ordering in Quick Service Restaurants Roll Out QikServe kiosk solution deployed in more than 50 highway and airport restaurants  BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across ...
  • Are McDonald’s kiosks better than cashiers? 2018/08/17 McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use? Source: www.businessinsider.com The best illustration yet I have seen of the actual menu process and how the choices are added/deducted
  • MCDONALDS ADDING KIOSKS TO 140 LOCATIONS IN STATE – The Denver Post, 2018-08-14 2018/08/17 McDonald’s and its local franchisees are combining to invest $111 million in physical and technological upgrades at 140 Colorado restaurants this year and next, the company has announced.Click here to edit the content Source: digital.olivesoftware.com The work, which ranges from remodeling to complete rebuilds, is part of a $6 billion modernization effort McDonald’s will roll out across ...
  • Taco Bell Self Order Kiosks Get Inspiration From The Airlines 2018/08/06 Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source From Business Insider Aug 3, 2018 Taco Bell is installing kiosks in all of its restaurants.  Hollis Johnson Taco Bell is set to install self-ordering kiosks at all locations across the United ...
  • ZIVELO Wins Two Awards at ICX Summit 2018/06/14 ZIVELO Wins 2 Awards at ICX Summit for Achievement in Interactive Customer Experiences. The #1 QSR mobile kiosk company receives two awards Dallas, TX – June 13, 2018 – ZIVELO, the leader in interactive self-service kiosk and digital signage solutions in the QSR arena, has been appointed to receive two prestigious awards at the ICX Summit in ...
  • Drive Thru Kiosk Solutions – Real World 2018/06/10 Drive Thru Kiosk Solutions From Steve Evans and Nextep Hello all! It’s been pretty busy but I wanted to stop for a moment and congratulate the following 5 locations for their implementations of our World’s Fastest Drive Thru™ Solution: • Bennett Holdings Group – #10199 Johnstown, PA • Kristen Chandler – #68779 Midland, TX • Russell Rogers – #50511 Bentonville, AR • ...
  • Feature – EMV Self-Service Update for Self-Order Kiosks 2018 2018/06/10 EMV Update for Self-Order Kiosks EMV deadlines have arrived, but many choose to skip the upgrade. EMV is still split into two big camps. One that is compliant and the other which will  be, but not yet.   Our prime supporting sponsor for this update is KioWare. Thanks! By Richard Slawsky contributor Richard Slawsky is an Educator and freelance writer, ...
  • Wendy’s CEO Talks About Kiosks, Drive-Thrus & Future of Fast Food – The Street 2018/06/10 Wendy’s CEO Talks About Future of Fast Food – Kiosks and Drive-Thrus – The Street TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered. Some points covered and made by Penegor: How many installed?  200 in ...
  • Self Order Kiosk Solutions Take Center Stage at Restaurant Show 2018/06/08 Self Order Solutions Take Center Stage at Restaurant Show Kiosks are quickly becoming an integral part of the QSR and fast-casual space. Here are some factors to consider when planning for a self-order solution by Olea Kiosks, Inc. Craig is longtime writer of technical stories and documentation for many companies. He has 25 years of experience in ...
  • McDonald’s CEO: We are evolving the business in a meaningful way 2018/06/08 McDonald’s CEO: We are evolving the business in a meaningful way 9:00 AM ET Mon, 4 June 2018 In a wide-ranging interview, Steve Easterbrook, McDonald’s CEO talks about the company’s new headquarters, adapting new technology, including new ways to order food, adding an international menu, and why tariffs are unlikely to impact the company’s bottom.. McDonald’s CEO: We ...
  • Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual 2018/05/31 Benefits of Utilizing  Self-Service Kiosks in Quick  Service & Fast Casual May 2018  |  www.frankmayer.com The following is excerpt from the latest whitepaper by Frank Mayer and Associates, Inc. covering Self-Service Kiosks in Quick Service and Fast Casual.  See the complete whitepaper on the Frank Mayer website. Contents Forward Enhanced Customer Service Improved Productivity Increased Profits Conclusion Resources Forward Recent industry news pertaining to quick service restaurants (QSRs) and ...
  • McDonalds Kiosk Effect dominates NRA Show 2018/05/31 The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants. Source: www.fastcasual.com Good review of self-order kiosks at NRA 2018.   Excerpt:   What a difference a year makes! ...
  • QSR Ordering Kiosks And Out-Of-Stock Shoes 2018/05/10 From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not ...
  • The rise of the machine: Stores and restaurants turn to self-service kiosks – 2018/05/04 Self-service kiosks at McDonalds restaurants are part of a national trend toward automation at stores and restaurants driven by tech-savvy consumers and the ri… Source: buffalonews.com Nice article. The rise of the machine: Stores and restaurants turn to self-service kiosks
  • McDonalds Kiosk – Great Falls Montana Video 2018/04/24 McDonalds Kiosk – Great Falls Montana Video   Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu.  Instead of 3 places to order, there are now 8 in the newly designed restaurant. In an effort to offer a better ...
  • Hospitality Kiosks – What the Kiosk Can Do for Hotels and Restaurants 2018/03/16 What The $1B Kiosk Industry Can Do For Hotels And Restaurants News followup from Pymnts.com https://www.pymnts.com/news/retail/2018/self-order-digital-kiosk-customer-experience/  Excerpt: Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take on it is that we’re all different,” Bite CPO Steven Truong has said. “Our recognition and learning algorithm ...

November 2016

US news — McDonalds sanctions a new self-service solution along with digital signs after testing. The new solution package is being offered to franchisees to purchase with small subsidy from McDonalds to assist.

Current kiosk industry participants seem to include Coates and Zivelo.  Printers are Epson (after some  troublesome other brand?)

DOL rules are being delayed in states like California. That is combination of overtime and minimum pay.

Europe News — Back in March McD announced 8000 or so restaurants would be equipped. Estimates are less than 1500.

 


 

Older Archived News

 Jun 21, 2004 – CHICAGO (Reuters) – McDonald’s has eliminated the middle man standing between the fast food lover and his burger, with an advanced test of …

Aug 16, 2004 – McDonalds & Music. McDonald’s fast-food chain said global sales climbed 6.4 percent last month, a 15th straight monthly increase, spurred by …

Aug 31, 2004 – McDonald’s to use cashless RFID payment system. Globe and Mail Update. TORONTO, Aug. 18 McDonald’s restaurants has announced an …

Jan 29, 2010 – Wincor official says at their yearly show that McDonaldsEurope is planning on rolling out 2000 order entry terminal kiosks across Europe.

Sep 2, 2003 – KIS and McDonalds. KIS delivering POS kiosks forMcDonalds. McDonald’s takes a closer step to self-serve. Updated: 7/25/2003 9:58 AM

May 16, 2011 – McDonald’s to shake up food ordering system.McDonald’s is to change the way customers order its meals in Europe, partly replacing cashiers …

Oct 23, 2003 – McDonald’s is testing kiosks that allow customers to place orders by touching food and drink icons on a computer screen instead of telling a …
May 26, 2005 – A chicago writer makes the trip to the local testMcDonalds and writes up the latest kiosk techonology test byMcDonalds. This is the US test with …

https://www.fox5ny.com/news/mcdonalds-3q-earnings-down-on-tech-investment

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