Case Study for Service Kiosk for Local Government
Olmsted County has kiosks in various locations across the community. The kiosks are just another tool – an innovative way – to help residents access the information, services, and help they need from Olmsted County. We hope the kiosks will help minimize barriers and enable even more residents to access Olmsted County services in locations that are convenient and comfortable to them.
An introductory video about the kiosks provides a preview of what the kiosks look like and what they do. Check out our latest video on the Olmsted County Kiosks on our Olmsted County Facebook page that further illustrates the kiosk features as well as their new scanning functionality.
Residents can obtain help with services provided by Olmsted County’s Health, Housing, & Human Services (HHH) teams as well as Legal Assistance of Olmsted County. Residents can also apply for State of Minnesota benefits through a direct link to the MNbenefits application.
Nice case study on government services kiosks with videos for Olmstead, MN
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- Industry: Housing Redevelopment Authority / Government
- Product: Office Extension
- Kiosk Model: Document Kiosk (QTY: 11)
- Zamok Subscription: Premier
- Details: Public Housing / Health & Human Services
Olmsted County, Minnesota’s Housing and Redevelopment Authority (HRA) collaborated with Advanced Kiosks to revolutionize their service delivery by introducing an innovative self-service solution. Faced with the challenge of streamlining operations and reducing time spent on routine tasks, the HRA implemented a pilot program with an initial test kiosk from Advanced Kiosks.
Encouraged by the positive feedback, they expanded their initiative, installing an additional ten Office Extension kiosks across various public facilities such as libraries and Community Service centers. This strategic placement ensures that essential services are accessible to all county residents, enhancing convenience and efficiency.
The custom-designed interface developed by Advanced Kiosks caters specifically to the needs of the HRA, offering features beyond conventional expectations. With functionalities ranging from applying for various assistance programs to scanning and submitting healthcare renewals, the kiosks empower individuals to complete critical tasks independently, at any time of the day.
This autonomy not only improves user experience but also extends the reach of HRA services outside traditional office hours. Olmsted County has further maximized the kiosks’ impact by actively promoting these new capabilities through instructional videos (see column on right) on social media platforms, facilitating a smoother transition for the community to this advanced technology. - Use Case:
- Apply for Housing & Family Services
- Scan & Print Documents
- Form Fill & Submission
- Make Payments on Rent or Bills
- Maintenance Requests
- Legal Assistance
- Access to Health Insurance
- Access to Veteran Services
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OFFICE EXTENSION SOLUTION
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Scan documents and send to any email.
- Access to services 24/7.
- Fill out forms and submit applications remotely.
- Print forms, documents, or receipts on demand.
- Pay bills through third-party portals securely.
- VOIP services – Place phone calls through a directory or slideshow of quick-dial buttons.
- Increase staff efficiency and decrease demand by automating services
- Easily make changes to the interface of your kiosk right from your computer.
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Better customer service.
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- Hardware and Software
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19″ TouchscreenFull Page Document ScannerIntel Quad-Core Processor with 4GB of Ram, 120 GB SSDAll metal external keyboard with touchpad & back lit keysInternal Thermally Controlled Cooling SystemAmplified SpeakersMonochrome Laser printer with Paper TrayAdjustable Printer ShelfBuilt-in surge protectorWi-Fi and Cat 5 connectorMounting Hardware to bolt to wall or floorLock and key access with two keysLeveling feetKnockouts for adding options in the fieldVoIP HardwareGraphics branding1 year Premier Software Package
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More Service Kiosk Videos
Keywords
Service kiosk, document kiosk, legal kiosk, government kiosk
Advanced KIosks Newsletter
This is it – your last chance to explore our Q4 newsletter before we move on to the next. In case you missed it, here’s what’s inside:
- Customer Successes: Insights from Western Ohio RT&H and City of Fresno
- New Launches: Introduction of the AK CityGuide and “Ask AK AI” Support Assistant
- Product Spotlight: New 32-inch Pedestal Kiosk, the Office Extension and Visitor Check In / Check Out
- Government Projects: Acknowledging our high CPARS rating and project successes
- Corporate Milestones: Celebrating 24 years in the business
Check out the full details in the Q4 Newsletter: https://