What Ever Happened to Experience Design?

By | July 5, 2022

Last Updated on July 5, 2022 by Craig Allen Keefner

Technology isn’t a substitute for human-centered solutions

Source: www.metropolismag.com

this uneasy reentry makes me think that, for decades now, we have bought into tech fixes that initially drive us crazy. Human-centered experience design can remedy this condition of anxiety and inefficiency. What are we waiting for?

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk