Self Service Trends – 10 Trends Super-Charging Self-Service

By | January 30, 2015

Self Service Trends

From integrated technologies and expanding payment options, to location awareness and personalization, we take a look at the top ten trends driving explosive growth in self-service.


10 Trends Super-Charging Self-Service

Need Some Numbers?

There are many reports with many numbers and most of them are from research data firms trying to make a buck.  We have seen good reports, bad reports, and even done our own reports. Here is what the Kiosk Industry Group will say.

  • Kiosk industry number — U.S market for self-service kiosks is valued at $10.4 billion in 2022. It is projected the self-service kiosks market in the U.S. will grow at a CAGR of 15% to reach $16 billion by 2025. [Kiosk Industry Group 2022]
    • Definitions. Here are some.
    • ATMs do not count (bitcoin kiosks do count)
    • Supermarket checkout platforms do not count
    • Conventional vending does not count
    • Market dollars for enclosures (kiosks) and software are two different numbers that must be combined.
    • Retrofits and replacements are a big deal these days
    • Ditto for shipping, service, warranty
    • Figure 3,000,00 “kiosks”  operational a year and/or delivered
    • Projections Caveat –  India datamarts put out a ton of reports on whatever is trending on Google and then sell them for $2500 to $5000.  There are also financial research firms that are primarily funded by large companies with vested interests.
    • What about data mart numbers for digital signage?  See below but they are up to 37 Billion.
Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or