DU adding more convenient bill payment kiosk

By | March 10, 2025

Last Updated on March 10, 2025 by Craig Allen Keefner

Utility Bill Pay Kiosks

Decatur Utilities customers soon will be able to pay their bills through a kiosk that will be located outside the Central Parkway Southwest facility, where customers can also pay inside.

Source: www.decaturdaily.com

“Over 10,000 customers come inside to pay their bills each month right now,” Baker said. “We’re hoping about 30-40 percent of those customers will go to the kiosk. It’s another way we can make paying their bills more convenient for customers.”

Customers will be able to pay with cash or check with no fee. Credit and debit card users will be charged a $3.95 fee.

Baker said long-term plans include adding a kiosk inside the building and possibly putting one in a public location in the city so customers don’t have to drive to DU, Baker said.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk