Examining the new ADA lawsuits on point of sale devices

By | February 11, 2015

At this point, determining whether a particular kiosk complies with the ADA, requires a fact intensive, device-by-device inquiry.

Source: www.insidecounsel.com

Redbox’s recent settlement of a class action lawsuit alleging that its video rental kiosks in California were not accessible to the blind provides a good example of the potential exposure businesses face. As part of the settlement, Redbox agreed to pay $1.2 million to eligible class members, to make modifications to its kiosks to allow visually-impaired customers to use them independently, to pay $800,000 in attorney’s fees and to provide 24-hour telephone assistance.

Until the legal landscape become more clear, it would be prudent for businesses to assess the accessibility of their kiosks and to consider options that are accessible and independently useable by individuals with a variety of disabilities.

Author: Kiosk Industry

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.