NRA QSR

McDonalds Kiosk Effect dominates NRA Show

McDonalds Kiosk Effect dominates NRA Show – Exhibitor Gallery from KMC

 

Craig is a longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the industry

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits.  Below is video of Pyramid Computer booth. Visit their YouTube channel for more!


Good review of self-order kiosks at NRA 2018.  Elliott presents photo gallery of 35 different booths at the recent National Restaurant Show.

See the gallery article: KioskMarketplace and Elliott Maras

There were some notable not presents such as Acrelec and RedyRef.

Given the recent spate of RFPs related to fast casual it is not surprising to see big turnout though at this show.  Still,  the media always gets ahead of itself trying to announce “what’s coming” is the same as “what is” and it rarely is.

The Ziosk iteration went from concept to installment over many years and it is a relatively mature product now entering its replacement cycle.  Lifecycle coming into play for the units.

Still, it has been several years of “they are coming” and last time I checked at Wendy’s there is nothing, or any of the other fast casuals here in the area and we are looking at a fairly “hot” market here in Denver.

Companies are certainly exploring the idea.  Which format or form factor they eventually settle on is still to be determined.

Excerpt:  

What a difference a year makes! Last year’s National Restaurant Show featured 12 self-serve kiosks. This year, the number on display at Chicago’s McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry’s demand to improve customer service with new technology.

As McDonald’s continues its nationwide rollout of self-order kiosks, thousands of QSRs and fast casual restaurants don’t want to get left behind and are shopping the market.

Click here for more: KioskMarketplace Gallery

McDonalds Kiosks news items

  • Alexa Self-Order Voice Command Voice Response QSR w/ Customer & Employee. Beacon tech 2019/08/09 Using Alexa Self-Order in QSR Nice demo of Alexa self-order integration by Pyramid Technologies.  Includes employee voice command and response sequences with Alexa combined with beacon technology for locating the customer.More Pyramid Kiosk links PYRAMID COMPUTER KIOSK INGENICO AND PYRAMID ANNOUNCEMENT PYRAMID NRF 2019  
  • Self-Order Kiosks – Forbes Article Having A Moment 2019/07/31 From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019 Self-Order Kiosks McDonalds in Forbes Excerpt: In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?” The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we ...
  • Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’ 2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, ...
  • Asian Grill Opens New Location with Self Order Kiosks 2019/06/21Asian Grill Opens New Location with XPR KiosksAsian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check ...
  • McDonald’s & Sonic Optimizing with Self Order AI Technology 2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFKFrom menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiencesToday’s consumers have more food options than ever. The ordering experience ...
  • Tapit demonstrates unique self order kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self order kioskCourtesy of Tapit06.11.2019 By John UnreinTapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self order kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its ...
  • Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie LucasOn Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile ...
  • Elliot Maras Tours NRA & QSR POS Providers 2019/05/29 Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were ...
  • ZIVELO and Dell Technologies Partner on self-service kiosks 2019/05/22ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION  ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their ...
  • Appetize POS Boosts Consumer Spend, Driving Demand for Self-Serve Kiosk 2019/05/13 Press release from BusinessWire May 09, 2019 Self-Service Kiosks Drive Up to 40% Lift on Orders; Company Brings on New Customers AT&T Center, LSU, MuseumsPLAYA VISTA, Calif.–(BUSINESS WIRE)–Appetize, the modern Point of Sale (POS) and enterprise management platform, today announced strong results from its self-service kiosk technology seeing up to 40% increase in order size across ...
  • McDonalds Mobile Hack – Canadien Uses McDonalds Mobile App To Run Up Bills 2019/04/28 The Canadian McDonald’s app, called My McD’s, is just the latest target for cyber criminals. Last year, they were busy stealing Aeroplan and PC Optimum rewards points from some members’ online accounts. Many of the fraudsters involved in PC Optimum cases also carried out their crimes in Quebec. Cybersecurity expert Ritesh Kotak said that in the ...
  • McDonalds Kiosk Free Burger Hack from Australia 2019/04/10 Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine. In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each ...
  • Drive Thru Ordering – McDonalds Goes For Dynamic Menus in Drive-Thru 2019/03/26 Published March 25th Yahoo NewsExcerpt The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s ...
  • From UK and McDonalds — Dirty Touchscreens UK McDonalds – Verdict — Not So Dirty 2018/11/28 Editors Note: We originally reported this on November 28 and continued to monitor this story from the UK to see how it developed. It originated on the tabloid website — https://metro.co.uk/ which generally publishes things that only some people on Facebook are looking to believe. The article below came out on a tabloid and it certainly bears ...
  • Bluestar and Zivelo Announce Distribution Partnership 2018/10/03 Bluestar and Zivelo Partnership News FOR IMMEDIATE USE Scottsdale, AZ (October 2, 2018) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to McDonald’s across North America) is proud to announce the completion of a Distribution Partnership with BlueStar to streamline the company’s ability to meet increasing demand. Founded in 1929 with a network of over 12,000 ...
  • Restaurant News – Global Payments Acquires SICOM 2018/09/28 Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight TimeATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as ...
  • Self-Order – Approach Video Showing How Unique Needs Met 2018/09/14 Approach Video Showing How Unique Needs Met by Self-Service Kiosks GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities. With multiple industries embracing the digital experience ...
  • Automation Comes To McDonald’s – NPR 2018/09/13 Automation Comes To McDonald’s – NPR from Morning EditionSeptember 12, 20185:11 AM ET Heard on Morning EditionALLY SCHWEITZER  FROMWe hear a lot about robots eventually taking over jobs in manufacturing, but automation has already hit the service industry. The cashier who takes your order at McDonald’s could soon be replaced.DAVID GREENE, HOST: So there are more than 3 million cashiers ...
  • HMSHost rolls out kiosk ordering with QikServe kiosk 2018/09/13 HMSHost kiosk ordering in Quick Service Restaurants Roll Out QikServe kiosk solution deployed in more than 50 highway and airport restaurants BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across ...
  • Are McDonald’s kiosks better than cashiers? 2018/08/17 McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use? Source: www.businessinsider.com The best illustration yet I have seen of the actual menu process and how the choices are added/deducted
  • MCDONALDS ADDING KIOSKS TO 140 LOCATIONS IN STATE – The Denver Post, 2018-08-14 2018/08/17 McDonald’s and its local franchisees are combining to invest $111 million in physical and technological upgrades at 140 Colorado restaurants this year and next, the company has announced.Click here to edit the content Source: digital.olivesoftware.com The work, which ranges from remodeling to complete rebuilds, is part of a $6 billion modernization effort McDonald’s will roll out across ...
  • Taco Bell Self Order Kiosks Get Inspiration From The Airlines 2018/08/06 Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source From Business Insider Aug 3, 2018 Taco Bell is installing kiosks in all of its restaurants.  Hollis JohnsonTaco Bell is set to install self-ordering kiosks at all locations across the United ...
  • ZIVELO Wins Two Awards at ICX Summit 2018/06/14 ZIVELO Wins 2 Awards at ICX Summit for Achievement in Interactive Customer Experiences. The #1 QSR mobile kiosk company receives two awards Dallas, TX – June 13, 2018 – ZIVELO, the leader in interactive self-service kiosk and digital signage solutions in the QSR arena, has been appointed to receive two prestigious awards at the ICX Summit in ...
  • Drive Thru Kiosk Solutions – Real World 2018/06/10 Drive Thru Kiosk Solutions From Steve Evans and Nextep Hello all! It’s been pretty busy but I wanted to stop for a moment and congratulate the following 5 locations for their implementations of our World’s Fastest Drive Thru™ Solution: • Bennett Holdings Group – #10199 Johnstown, PA • Kristen Chandler – #68779 Midland, TX • Russell Rogers – #50511 Bentonville, AR • ...
  • Feature – EMV Self-Service Update for Self-Order Kiosks 2018 2018/06/10 EMV Update for Self-Order Kiosks EMV deadlines have arrived, but many choose to skip the upgrade. EMV is still split into two big camps. One that is compliant and the other which will  be, but not yet.   Our prime supporting sponsor for this update is KioWare. Thanks! By Richard Slawsky contributorRichard Slawsky is an Educator and freelance writer, ...
  • Wendy’s CEO Talks About Kiosks, Drive-Thrus & Future of Fast Food – The Street 2018/06/10 Wendy’s CEO Talks About Future of Fast Food – Kiosks and Drive-Thrus – The Street TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered.Some points covered and made by Penegor:How many installed?  200 in ...
  • Self Order Kiosk Solutions Take Center Stage at Restaurant Show 2018/06/08 Self Order Solutions Take Center Stage at Restaurant Show Kiosks are quickly becoming an integral part of the QSR and fast-casual space. Here are some factors to consider when planning for a self-order solution by Olea Kiosks, Inc.Craig is longtime writer of technical stories and documentation for many companies. He has 25 years of experience in ...
  • McDonald’s CEO: We are evolving the business in a meaningful way 2018/06/08 McDonald’s CEO: We are evolving the business in a meaningful way9:00 AM ET Mon, 4 June 2018 In a wide-ranging interview, Steve Easterbrook, McDonald’s CEO talks about the company’s new headquarters, adapting new technology, including new ways to order food, adding an international menu, and why tariffs are unlikely to impact the company’s bottom..McDonald’s CEO: We ...
  • Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual 2018/05/31 Benefits of Utilizing  Self-Service Kiosks in Quick  Service & Fast Casual May 2018  |  www.frankmayer.com The following is excerpt from the latest whitepaper by Frank Mayer and Associates, Inc. covering Self-Service Kiosks in Quick Service and Fast Casual.  See the complete whitepaper on the Frank Mayer website. ContentsForward Enhanced Customer Service Improved Productivity Increased Profits Conclusion ResourcesForward Recent industry news pertaining to quick service restaurants (QSRs) and ...
  • McDonalds Kiosk Effect dominates NRA Show 2018/05/31The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants. Source: www.fastcasual.com Good review of self-order kiosks at NRA 2018.   Excerpt:   What a difference a year makes! ...
  • QSR Ordering Kiosks And Out-Of-Stock Shoes 2018/05/10 From Pymnts.com article QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not ...
  • The rise of the machine: Stores and restaurants turn to self-service kiosks – 2018/05/04 Self-service kiosks at McDonalds restaurants are part of a national trend toward automation at stores and restaurants driven by tech-savvy consumers and the ri… Source: buffalonews.com Nice article. The rise of the machine: Stores and restaurants turn to self-service kiosks
  • McDonalds Kiosk – Great Falls Montana Video 2018/04/24 McDonalds Kiosk – Great Falls Montana Video   Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu.  Instead of 3 places to order, there are now 8 in the newly designed restaurant. In an effort to offer a better ...
  • Hospitality Kiosks – What the Kiosk Can Do for Hotels and Restaurants 2018/03/16What The $1B Kiosk Industry Can Do For Hotels And Restaurants News followup from Pymnts.com https://www.pymnts.com/news/retail/2018/self-order-digital-kiosk-customer-experience/ Excerpt:Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take on it is that we’re all different,” Bite CPO Steven Truong has said. “Our recognition and learning algorithm ...
  • McDonald’s tech updates have some workers jumping ship 2018/03/14 For Dudley Dickerson, the mobile-app orders were the last straw.McDonald’s has been updating with new technology, delivery, a revamped menu and curbside pickup. But the “Experience of the Future” has employees handling more tasks — in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed over his spatula for the ...