The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year’s exhibits as hardware and software manufacturers rushed to meet the demand from restaurants.
Good review of self-order kiosks at NRA 2018.
What a difference a year makes! Last year’s National Restaurant Show featured 12 self-serve kiosks. This year, the number on display at Chicago’s McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry’s demand to improve customer service with new technology.
As McDonald’s continues its nationwide rollout of self-order kiosks, thousands of QSRs and fast casual restaurants don’t want to get left behind and are shopping the market.
Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.
Many of the offerings on display support customer conveniences beyond self-order and pay, such as order pickup, nutrition information, digital messaging and customer loyalty programs.
Following are highlights from the trade show floor listed in alphabetical order:
Clover Kiosk by Samsung+Nanonation New entry in the McDonalds kiosk field. Interesting too since not only does Nanonation provide self-order platform, they also provide robust digital signage and menuing software. From the Nanonation website Samsung’s state-of-the-art kiosk platform combined with Nanonation’s content and application management tools is a win-win for any business The Samsung Kiosk platform is a… Read More »
LG Kiosk News Noted on Korea News It was coming we all knew and here is some news on the LG Kiosk for restaurants. Will be launched first in the Korean home market and later in Europe and North America, likely by the end of the year. This unit is being shown all over the world right now… Read More »
Digital Menu Board – How Much They Cost and What About Installation? In this article we’ll look at two of the major considerations for digital menu board. First what are the costs and second, lessons from installation case study for major restaurant chain. For installation case study we have the McDonald’s Drive Thru Menu Board case study. Digital… Read More »
McDonald’s Kiosk News From TPGi and also PR Newswire — for more information and contact you can always email [email protected] — Also you can hear Matt Ater with McDonalds speak aboutaccessibility at the NRA show May 21st. CLEARWATER, FL, April 26, 2022 /PRNewswire/ — TPGi is honored to be recognized by McDonald’s for receiving the 2021 “Living the… Read More »
Blog: Despite some reports, McDonald’s not cutting labor by adding touchscreens
Point of view on what self-order kiosks at McDonalds in fact portend, require and generally mean. And its not replacing people.
Updated – McDonald’s Kiosks Adds Accessibility More information on McDonalds incorporating screen reader software from Vispero. JAWS Kiosk will allow blind and low vision users the ability to interact with a self order kiosk by inserting headphones into the headphone jack, located on the navigation pad, which will then navigate the kiosk screen, reading the content as they… Read More »
Good article by Elliot Maras published last week regarding jobs and the fast food kiosk. By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their bottom lines.… Read More »
Reported in Retail Automation June 2021 McDonalds AI Drive-Thru Ordering Violates Privacy Laws in Illinois and now headed to Court From EatThisNotThat Jun2021 – Editors Note: You could see this coming given the test being run in Illinois which has some of the strictest privacy laws. In Brief: McDonalds testing AI-powered drive-thru ordering at 10 restaurants in Illinois Voice Analysis… Read More »
Screen Reader Kiosk News All company-owned restaurants to offer screen-reader on their kiosks by 2022 In Brief Mounting new keypads and headphone jacks to the touch-screen kiosks it introduced in 2015. Blind users can connect their headphones to the system and browse the digital menu using screen-reader technology and tactile arrow buttons, adding items to their basket by… Read More »
One of just 20 nationwide, this McDonald’s employs 15 more people than the previous Downers Grove location. Source: patch.com McDonald’s has announced it will expand Create Your Taste to 2,000 restaurants nationwide by the end of 2015. But for now, Downers Grove is one of 20 locations in the U.S. with build-your-own-burger-via-kiosk capabilities. The Create Your Taste… Read More »
https://youtu.be/5TK9FADkzcI Source: www.youtube.com Post Views: 159
Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false.
Snopes.com, a fact checking website, reported that a July 20, 2017 meme claim that Wendy’s replaced 6,000 workers with kiosks is false. The claim was posted on the Facebook page of Turning Point USA, a conservative nonprofit group, along with a photograph of self-serve kiosks at a Wendy’s restaurant.
Looks like McDonald’s Malaysia has brought in their self-serving kiosk into Malaysia. Yay, no more need to deal with counter staff!
What The $1B Kiosk Industry Can Do For Hotels And Restaurants News followup from Pymnts.com What The $1B Kiosk Industry Can Do For Hotels And Restaurants Excerpt: Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take on it is that we’re all… Read More »
From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space July 30, 2019 — Also McDonalds Kiosk News McDonalds Kiosks in Forbes Excerpt: In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?” The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting… Read More »
McDonalds Drive-Thru Kiosks During recent COVID months, Evoke Creative and McDonalds self-serve has been busy developing and manufacturing over 2,000 new drive-thru car side kiosks and digital order confirmation screens for McDonald’s self-serve kiosks for customers. With drive-thru seeing an obvious surge in popularity, is this now the blueprint for all out of town QSRs? Fantastic to be… Read More »
Read More: The Truth About Self-Serve Kiosks At Fast Food Restaurants Self-Service Fast Food Order Kiosks Transforming Customer Experience The same principles for self-order kiosks and increasing sales in fast-food restaurants work across market verticals. At an airline kiosk, a simple upsell to get better seating usually works for example. In hospitality its much easier to click off… Read More »
McDonalds Kiosks Andy Hermann • Guest Experience Leader at McDonald’s Bahnhofplatz Zürich | London School of Economics MSc | Andy meets Warhol The newest and most sustainable McDonald’s Restaurant in Switzerland is located in Hendschiken, Aargau. At this location, a real-world experience on new sustainable packaging as well as on other measures prior to the nationwide rollout is… Read More »
Kiosk Trade Show Events Update June 2021 The Kiosk Association is participating in two trade events. NRF Retail Converge Information NRF Retail Converge One conference. Multiple specialties. NRF Retail Converge is a virtual event that offers a deep exploration of multiple specialties within the retail industry. With over 160 sessions to choose from, you can tailor the entire event… Read More »
McDonalds Kiosk – Great Falls Montana Video Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu. Instead of 3 places to order, there are now 8 in the newly designed restaurant. In an effort to offer a better… Read More »
New Standard Kiosk from Evoke Creative Introducing the most modular and customizable kiosks we’ve ever created here at Evoke. This versatile unit allows you to choose how it looks, feels, and operates, creating a true representation of your brand. The EV SERVE is our brand-new standalone kiosk for the hospitality sector. Its adaptable design permits the option for… Read More »
From the NFB May 2021 Editors Note: McDonald’s owns about 5% of its nearly 14,000 domestic locations and the remainder are franchised. McDonald’s has more than 39,000 locations worldwide. Blind Americans Commend McDonald’s for Commitment to Accessibility Baltimore, Maryland (May 2021): The National Federation of the Blind, America’s civil rights organization of the blind, and McDonald’s USA announce… Read More »
McDonald’s Kiosks Listening Post and Drive-Thru Update New pictures of unit in the UK (made by Evoke Creative). Evoke has installed around 3000 devices over the past 12 months, providing the listening post system and the order confirmation screens at the drive-thru window. Here are pics of new Costa Coffee Evoke Profile Here is a look at… Read More »
BY ED RENSI — The real faces of the Fight for $15 are the young people and small business owners who have had their futures compromised.