Top Questions AI gets Asked

By | October 21, 2025
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Kiosk Questions That Are Most Often Asked

Worth examining the AI engines to see what questions they are most often asked, when it comes to kiosks.  With Google we can see “keywords” but tougher to understand the surrounding context.

ChatGpt October 2025

Here are the top five kiosk questions people most often ask as of October 2025:

  • What is the purpose of the kiosk? Answer
    Defining the use case (check-in, ordering, ticketing, wayfinding, bill pay, etc.) is always the first step.
  • How much does it cost (including total cost of ownership)? — Beyond hardware, people want to know about software, integration, installation, and ongoing maintenance expenses.  Answer #1 and Answer #2
  • Will it integrate with my existing systems (POS, CRM, inventory, payment)? Seamless integration with back-end systems is one of the most important considerations. answer
  • Is it ADA compliant and accessible to all users? Compliance with accessibility standards — reach height, audio, tactile input, screen readability — is a frequent concern. answer
  • What features and hardware options should I include? Touchscreen size, printers, barcode/RFID scanners, payment terminals, cash handling, cameras, and durability (indoor vs outdoor). answer

Top Kiosk Questions

  • What is the purpose of the kiosk? It’s important to clarify what you want the kiosk to do (check-in, way-finding, payment, ordering, ticketing, etc.).   answer
  • What type of hardware do I need? Freestanding, wall-mounted, countertop, outdoor vs indoor, touchscreen size, printer/scanner, payment terminal — these all matter.  answer
  • What features should I prioritize? Does it need a printer? barcode scanner? payment terminal? card reader? cash acceptor/dispenser? accessibility features? answer
  • How much will it cost (initial + ongoing maintenance)? Many ask not only about the purchase price, but total cost of ownership (software, maintenance, updates, installation). Self Service Kiosk Machine answer
  • Will it integrate with my existing systems (POS, CRM, inventory, etc.)? Integration is a frequent concern: does the kiosk talk to your back-end systems? answer
  • Is it ADA-compliant / accessible to all users? Ensuring the kiosk is usable for people with disabilities (height, audio, screen readability) is commonly asked. Self Service Kiosk Machine answer
  • Can I deploy it outdoors (if that’s the plan)? What special considerations are there? For outdoor kiosks: weather proofing, sunlight readable screens, secure hardware, mounting, etc. Kiosk Marketplace – answer
  • What payment options does it support? Credit/debit, mobile payment (Apple Pay / Google Wallet), cash acceptor/dispenser, etc. Many ask whether cash is still supported. REDYREF Kiosks — answer
  • How user-friendly / intuitive is the interface? Especially important if you expect a broad range of users. The easier it is, the better adoption. Self Service Kiosk Machine
  • What kind of support/maintenance will I need?  Who handles software updates, hardware failures, monitor calibration, consumables (like printers) etc.
  • What’s my ROI (return on investment)? Businesses want to know: will adding kiosks reduce labour cost, boost sales, improve throughput, reduce wait times etc.
  • How secure is the kiosk (especially if payments/data are involved)?  Security of payments, user data, network, and physical tampering are all repeated concerns.

here are the top five kiosk questions by industry as of October 2025. You’ll notice some overlap, but each sector has its own priorities.

🛍 Retail (Stores, Malls, Big Box)

  1. How do kiosks increase sales and reduce checkout lines?

  2. Can the kiosk integrate with my POS and inventory management system?

  3. Should kiosks still handle cash, or is card/mobile payment enough?

  4. What digital signage or upsell features should I add?

  5. How much space and power do kiosks require in-store?

🍔 Quick Service Restaurants (QSR / Foodservice)

  1. Will kiosks speed up ordering and reduce labor costs?

  2. Can the kiosk integrate with my kitchen display system and POS?

  3. How do kiosks handle menu updates and promotions in real time?

  4. Are customers comfortable using kiosks for payment (cards, mobile wallets, cash)?

  5. How do kiosks improve order accuracy compared to counter staff?

🏥 Healthcare (Hospitals, Clinics, Pharmacies)

  1. Can kiosks securely handle patient check-in and comply with HIPAA?

  2. How do kiosks verify insurance and patient identity?

  3. Will kiosks reduce waiting room times?

  4. What accessibility features are needed for elderly or disabled patients?

  5. Can kiosks support telehealth/video consultation modules?

✈️ Transportation (Airports, Transit, Parking)

  1. Can kiosks handle high volumes quickly (boarding passes, tickets)?

  2. What are the best outdoor-rated kiosks for parking or transit?

  3. How do kiosks integrate with mobile apps and online booking?

  4. What payment methods must be supported (contactless, EMV, QR, cash)?

  5. How to maintain uptime in 24/7 environments?

🏦 Financial / Government (Banking, DMV, City Services)

  1. Are kiosks secure enough for sensitive transactions (PIN, biometrics, ID scanning)?

  2. How do kiosks integrate with backend systems (banking core, DMV records)?

  3. What’s the compliance requirement (ADA, PCI DSS, data privacy)?

  4. Can kiosks reduce staff workload and redirect people to self-service?

  5. How do kiosks support multilingual user interfaces?

Perplexity Most Asked Kiosk Questions October 2025

Most-Asked Kiosk Questions

  • Will the kiosk integrate with our existing systems such as POS and inventory management?​

  • Is the kiosk ADA compliant and accessible to all guests, including those with disabilities?​

  • What kinds of payment options does the kiosk support (credit, cash, contactless)?​

  • How user-friendly is the interface and overall customer experience?​

  • Who provides support and maintenance after the kiosk is installed?

Gemini Microsoft October 2025

🏆 Top 5 Kiosk Questions Gemini is Asked

  1. “What types of businesses benefit most from kiosks?” People want to know where kiosks make the biggest impact — from fast food and retail to healthcare check-ins and airport terminals.
  2. “How do self-service kiosks improve customer experience?” This often leads to discussions about speed, personalization, reduced wait times, and accessibility — especially in high-volume environments.
  3. “What hardware and software do I need to build a kiosk?” A common question from startups and IT teams. They’re looking for guidance on touchscreens, payment systems, printers, and kiosk OS platforms.
  4. “How secure are kiosks for payments and data?” Security is a huge concern. I get asked about encryption, PCI compliance, remote monitoring, and how to prevent tampering or data breaches.
  5. “What’s the ROI of deploying kiosks?” Business owners want numbers: cost savings, labor reduction, upsell potential, and how quickly kiosks pay for themselves.

More October 2025 Articles

Areas To Think About

  • Integration complexity remains a significant challenge, particularly for enterprises with legacy systems; successful deployment often requires custom middleware and extensive testing.​  Good example is Clover wanting to use Samsung kiosks for its sales people to sell. They turned to Nanonation for the middeware.

  • Scalability and maintenance require coordinated efforts among IT, facilities, and local staff. Hardware failures, repairs, and software updates are necessary—unlike with purely digital solutions.​  Hardware generally comes with firmware and that gets updated. New bill sets get released.

  • Security is critical: kiosks handle sensitive data, so robust authentication, encryption, and anti-tampering protections are essential to prevent hacking or data leaks.​ Physical security is where it starts.  Disabling USB ports is nice. Using a lockdown prevents hackers from calling up hacker tools over browser to intrude.

  • Measuring performance involves tracking conversation accuracy, user satisfaction, abandonment rates, uptime, and ROI, all of which demand specialized analytics and ongoing monitoring.​  The best example of metrics that is literally plug and play is meldCX

  • Some users, especially those less comfortable with technology or with disabilities, might still find kiosks unintuitive unless accessibility is a constant design priority.​  It is more than just adding adding hardware and software. Testing with multiple personas is the only way to ascertain your oversights.

  • Initial setup costs for advanced AI kiosks can be high, and success hinges on both technical integration and user adoption.​  Giada sells miniPCs with TOPS rating that approach 100. For under $1000.  We use to buy Optiplex SFF for $500

Resources

chatbot kiosk technical paper

chatbot kiosk technical paper

 

 

More References

  • https://kioskindustry.org/?s=samsung — Explores customer adoption of kiosks in QSRs using the Technology Acceptance Model (McDonald’s case).
  • https://www.researchgate.net/publication/352007507_Kiosks_as_self-service_technology_in_hotels_opportunities_and_challenges  Examines kiosk deployment in the hotel industry from both management and user perspectives.
  • https://www.elsevier.es/en-revista-journal-innovation-knowledge-376-articulo-innovative-framework-for-self-service-kiosks-S2444569X19300393  Develops a customer value framework (functional, experiential, symbolic) for self‑service kiosks. The_adoption_of_self-service_kiosks_in_quick-servi
  • https://www.researchgate.net/publication/227600016_Self-Service_Technology_in_Retailing_The_Case_of_Retail_Kiosks  Explores retail kiosk technology, consumer adoption, and business implications. Self-Service_Technology_in_Retailing_The_Case_of_R
  • https://www.42gears.com/white-papers/the-definitive-guide-to-kiosk-management  Covers device ecosystem, deployment management, remote administration, and software design.
  • https://marketscale.com/wp-content/uploads/2018/10/ZIVELO_QSR_ROI_WhitePaper_FINAL-1-ilovepdf-compressed.pdf
  • Analyzes kiosk ROI, ticket lift, modular hardware, and case studies in QSR kiosks.
  • https://business.kodakmoments.com/sites/default/files/wysiwyg/retailers/Kiosk%20fleet%20management/KM-Kiosk-White-Paper-072823.pdf
  • Focuses on maximizing kiosk performance, uptime, and revenue in retail/self‑service environments.
  • https://etrr.springeropen.com/articles/10.1186/s12544-024-00676-8 Research on inclusivity and accessibility for digital kiosks in transportation and public mobility hubs.
  • https://www.wavetec.com/blog/self-service/how-to-plan-a-self-service-kiosk-deployment  Step‑by‑step practical guide to planning and implementing kiosk projects.
  • Nice article by Elliot Maras March 2024

    • Here is a summary of the five key considerations when planning a self-service kiosk deployment, based on insights from multiple expert sources in the kiosk industry:​

      1. Define Objectives and Business Needs

      Clearly identify the main goals for deploying self-service kiosks, such as improving customer service, increasing efficiency, or generating additional revenue. Make sure your team understands the specific needs the kiosks will address for your business.​

      2. Assess Location and Site Requirements

      Location is crucial to a kiosk’s success. Conduct a thorough site survey to ensure your chosen area has sufficient space, convenient access, and the necessary infrastructure (electricity, internet connection). Anticipate any logistical challenges like installation obstacles or environmental factors.​

      3. Hardware and Software Selection

      Choose the appropriate kiosk hardware (wall-mounted, countertop, freestanding) for your location and intended usage. Ensure all required peripheral devices (touchscreens, printers, card readers) are included. Similarly, select user-friendly and reliable software, prioritizing solutions that integrate smoothly with existing systems and meet industry standards for security and compliance.​

      4. Centralized Staging, Integration, and Testing

      Reduce deployment risks through centralized staging and integration. Assemble and test kiosk systems in controlled environments before installation. Conduct thorough field testing, proof-of-concept trials, and pilot programs to identify and resolve issues ahead of the full rollout.​

      5. Ongoing Support, Training, and Maintenance

      Prepare for continual training and support for staff managing the kiosks. Plan a maintenance strategy and monitoring system to quickly resolve technical problems and keep kiosks operating efficiently.​

      These five steps help ensure that your self-service kiosk deployment is well-planned and delivers maximum value for your business.

Posts 2025: 251
kiosk questions
Author: Staff Writer

With over 40 years in the industry, Craig is considered to be one of the top experts in the field. Kiosk projects include Verizon Bill Pay kiosk and thousands of others. Craig was co-founder of kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global -- Currently he manages The Industry Group