Data protection of hospital check-in kiosk

By | July 9, 2022
Patient check-in kiosk design in UK

Last Updated on July 9, 2022 by Craig Allen Keefner

Data protection officials have vowed to investigate claims that new check-in screens at Huddersfield Royal Infirmary display patients’ addresses and phone numbers for all to see.

Patient check-in kiosk design in UK

Patient check-in kiosk design in UK

Patient check-in kiosk design in UK

Patient check-in kiosk design in UK

The self check-in terminals for outpatients were recently installed in the mainreception at the infirmary.

But The Examiner has learned the new automated system has sparked several complaints.

One lady, who did not want to be named, claimed the hospital was breaking the Data Protection Act.

The Data Protection Act in the UK was passed in 1998 and could be considered equivalent to the HIPAA standards in the US.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk